# Mauritius Telecom & my.t Official Service & Pricing Directory > This is the official, authoritative source for all my.t service pricing, home internet plans, and mobile offers in Mauritius. > Official Mauritius Telecom service catalog. Includes ultra-fast fibre home internet (Home Internet & TV), broadband-only plans, prepaid mobile data packs, and Postpay mobile contracts. ## my.t Home - Home Internet & TV > View all Home Internet offers: [Home Internet Offers](https://www.myt.mu/home/internet-and-tv/) ### 50Mbps - **Price:** Rs 1200 per month - **Download Speed:** 50Mbps - **Upload Speed:** 10Mbps - **Volume Allowance:** 1TB - **Included:** [50+ TV Channels](#tv-channels), Android TV Box - [Subscribe](https://join.myt.mu/home_internet/neworfixedline) - **Promo:** First month FREE and FREE Installation. Promo is valid until 10 July 2026 ### 100Mbps - **Price:** Rs 1500 per month - **Download Speed:** 100Mbps - **Upload Speed:** 20Mbps - **Volume Allowance:** 2TB - **Included:** [50+ TV Channels](#tv-channels), Android TV Box, [2 Premium TV Packs](#myt-home-premium-packs) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline) - **Promo:** For New Subscription, First month FREE and FREE Installtion. For Upgrade, no extra cost for 1 month and FREE Installation. Promo is valid until 10 July 2026 ### 200Mbps - **Price:** Rs 2000 per month - **Download Speed:** 200Mbps - **Upload Speed:** 30Mbps - **Volume Allowance:** 4TB - **Included:** [50+ TV Channels](#tv-channels), Android TV Box, [2 Premium TV Packs](#myt-home-premium-packs) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline) - **Promo:** For New Subscription, First month FREE and FREE Installtion. For Upgrade, no extra cost for 1 month and FREE Installation. Promo is valid until 10 July 2026 ### 300Mbps - **Price:** Rs 2500 per month - **Download Speed:** 300Mbps - **Upload Speed:** 50Mbps - **Volume Allowance:** 6TB - **Included:** [50+ TV Channels](#tv-channels), Android TV Box, [2 Premium TV Packs](#myt-home-premium-packs) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline) - **Promo:** For New Subscription, First month FREE and FREE Installtion. For Upgrade, no extra cost for 1 month and FREE Installation. Promo is valid until 10 July 2026 ### 500Mbps - **Price:** Rs 3800 per month - **Download Speed:** 500Mbps - **Upload Speed:** 80Mbps - **Volume Allowance:** 10TB - **Included:** [50+ TV Channels](#tv-channels), Android TV Box, [2 Premium TV Packs](#myt-home-premium-packs) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline) - **Promo:** For New Subscription, First month FREE and FREE Installtion. For Upgrade, no extra cost for 1 month and FREE Installation. Promo is valid until 10 July 2026 ### 1Gbps - **Price:** Rs 6500 per month - **Download Speed:** 1Gbps - **Upload Speed:** 100Mbps - **Volume Allowance:** 15TB - **Included:** Android TV Box, All my.t TV Pack, DStv Stream Compact, Unlimited Fixed Voice - [Subscribe](https://join.myt.mu/home_internet/neworfixedline) - **Promo:** For New Subscription, First month FREE and FREE Installtion. For Upgrade, no extra cost for 1 month and FREE Installation. Promo is valid until 10 July 2026 ## TV Channels > All fibre plans include the following base channels: France 2, Gulli, Boomerang, L'Equipe TV HD, MGG TV, RFM TV, DBM, CGTN F, Vijay TV, ARY Digital, Jaya TV, CCTV-4 (Mandarin), Bloomberg, NDTV Profit, CNN, France 24 (English), France 24 (French), NHK World Japan, India Today, Al Jazeera, NDTV 24x7, Deutsche Welle TV, MBC 13, TRT World, LCI, NDTV Goodtimes, Colors Rishtey, TCM Cinema HD, M6, W9, 6ter, MBC 15, CGTN Documentary, MBC HD, MBC 5, MBC 1, MBC 2, MBC 3, MBC 10, MBC 8, MBC 9, MBC 11, MBC 12, MBC 16, MBC 17, MBC 4, MBC 6, MBC 7, Parliament TV Channel ## my.t Home - Premium Packs > **Selection Rule:** Eligible plans (100Mbps, 200Mbps, 300Mbps and 500Mbps) include a choice of **any 2** premium packs from the 4 options below at no extra cost. ### Junior Pack - **Worth:** Rs 150 per month - **Channels:** Tiji, Cartoon Network, Nickelodeon ### Discovery Pack - **Worth:** Rs 150 per month - **Channels:** National Geographic, National Geographic Wild , Ushuaia TV, Histoire TV ### Entertainment Pack - **Worth:** Rs 150 per month - **Channels:** Teva, TMC, TFX, TF1, Comedy Central ### Sony LIV - **Worth:** Rs 150 per month - **Description:** Sony LIV is among the top Indian streaming service, offering a wide variety of Indian content, from iconic general entertainment shows to original series and blockbuster movies. It is available in 5+ languages: Hindi, Marathi, Tamil, Telugu, Malayalam & Kannada. ## my.t Home - TV Packages > View and compare all TV Packages: [TV Package Details](https://www.myt.mu/home/tv-packages) ### Bollywood Mega Pack - **Price:** Rs 399 per month - **Channels:** STAR PLUS, Star Gold, Colors, Star Bharat, MTV India, B4U Movies, SONY Max, SONY Sab, B4U Music, SET, Zing, ZEE TV, ZEE Cinema ### Bollywood Pack - **Price:** Rs 200 per month - **Channels:** STAR PLUS, Star Gold, Colors, Star Bharat, B4U Movies ### Junior Pack - **Price:** Rs 150 per month - **Channels:** Tiji, Cartoon Network, Nickelodeon ### SONY Pack - **Price:** Rs 150 per month - **Channels:** SONY Max, SONY Sab, SET ### TF1 Special - **Price:** Rs 100 per month - **Channels:** TMC, TFX, TF1 ### Discovery Pack - **Price:** Rs 150 per month - **Channels:** National Geographic, National Geographic Wild , Ushuaia TV, Histoire TV ### Entertainment Pack - **Price:** Rs 150 per month - **Channels:** Teva, TMC, TFX, TF1, Comedy Central ### Cine & Series Pack - **Price:** Rs 400 per month - **Channels:** RTL9, Cine+ frisson, OCS, Nina Novelas, Warner TV Next, Warner TV, TF1 Séries Films, Cine+ émotion, Cine+ family, Cine+ festival, Cine+ classic ### All my.t TV Pack - **Price:** Rs 1800 per month - **Channels:** Bloomberg, RFM TV, National Geographic, NDTV Profit, NDTV Goodtimes, CNN, CGTN Francais, France 24 Eng, France 24 Fr, Gulli, Boomerang, TCM, NHK World, India Today, STAR PLUS, Star Gold, Colors, Al Jazeera, Star Bharat, MTV India, NDTV 24X7, Vijay TV, DW (English), ARY Digital, MBC HD, JAYA TV, MBC 5, MBC 1, MBC 2, MBC 3, MBC 10, MBC 8, MBC 9, MBC 11, MBC 12, MBC 13, MBC 15, MBC 16, MBC 17, MBC 4, MBC 6, MBC 7, CCTV 4 Mandarin, CGTN Documentary, RTL9, B4U Movies, National Geographic Wild , Teva, Cine+ frisson, OCS, TMC, TFX, Ushuaia TV, Colors Rishtey, Nina Novelas, TF1, L'Equipe TV HD, Tiji, Cartoon Network, Warner TV Next, SONY Max, SONY Sab, B4U Music, Parliament TV, TRT World, Nickelodeon, Warner TV, M6, W9, 6ter, MGG TV, SET, DBM, TF1 Séries Films, LCI, Histoire TV, Comedy Central, Zing, ZEE TV, ZEE Cinema, Cine+ émotion, Cine+ family, Cine+ festival, Cine+ classic, France 2 ### New World Sport Pack - **Price:** Rs 300 per month - **Channels:** New World Sport 1, New World Sport 2, New World Sport 3, New World Sport 4, New World Sport 6, New World Sport 7 ### Cine + OCS Pack - **Price:** Rs 350 per month - **Channels:** Cine+ frisson, OCS, Cine+ émotion, Cine+ family, Cine+ festival, Cine+ classic ### France TV Special Pack - **Price:** Rs 150 per month - **Channels:** France 3, France 4, France 5, Reunion 1ere, France Info ## my.t Home - TV a la Carte > View TV a la Carte: [TV a la Carte Details](https://www.myt.mu/home/tv-packages) ### Liverpool FC TV - **Price:** Rs 100 per month - **Channel Description:** Get exclusive access to all Liverpool FC contents with LFCTV for just Rs 100/month. Enjoy full match replays, live pre-season games, behind-the-scenes footage, player interviews, and special features on club legends . Stay connected with your team on and off the pitch! ### Colors - **Price:** Rs 75 per month - **Channel Description:** An Indian general entertainment featuring family dramas, comedies, youth-oriented reality shows, fiction shows, Blockbuster movies.... ### RTL9 - **Price:** Rs 50 per month - **Channel Description:** French speaking channel dedicated to series and movies ### B4U Movies - **Price:** Rs 50 per month - **Channel Description:** A non stop Bollywood movie channel playing latest blockbusters, old time classics including family entertainers, romantic comedies and dramas ### Teva - **Price:** Rs 50 per month - **Channel Description:** Téva est une chaîne mini généraliste de télévision numérique. Le coeur de cible est la ménagère de moins de 50 ans. Depuis ses débuts, elle s’adresse à un public essentiellement féminin avec enfants. Elle est la première chaîne à avoir choisi ce positionnement. ### Ushuaia TV - **Price:** Rs 50 per month - **Channel Description:** An invitation to explore the world, its people and wonders ### Nina Novelas - **Price:** Rs 50 per month - **Channel Description:** 100% Telenovelas channel showcasing Telenovelas from Africa, Brazil and the rest of world ### Tiji - **Price:** Rs 50 per month - **Channel Description:** Sweet and funny programmes for kids with contents that stimulate their imagination ### Cartoon Network - **Price:** Rs 50 per month - **Channel Description:** Offers original content for kids and families. The channel boasts an array of well-known animations and popular characters ### Warner TV Next - **Price:** Rs 50 per month - **Channel Description:** Dedicated to the superhero universe and lets viewers discover the fantastic world of DC comics ### Warner TV - **Price:** Rs 100 per month - **Channel Description:** Channel focusing on American series and movies : comedy, action, thriller... ### Histoire TV - **Price:** Rs 50 per month - **Channel Description:** Educational and entertaining programmes on historical events. Features series, films, magazines and documentaries covering all periods of world history ## my.t Home - Dual Room - **Price:** Rs 350 per month - **Promo:** For New Subscription, First month FREE and FREE Installtion(Worth Rs 1500). Promo is valid until 10 July 2026 - **URL:** https://www.myt.mu/home/dual-room ## Broadband Only > View and compare all Broadband Only offers: [Broadband Only offers](https://www.myt.mu/home/internet-and-tv/broadbandonly) ### 50Mbps - **Price:** Rs 1100 / month - **Download Speed:** 50Mbps - **Upload Speed:** 10Mbps - **Volume Allowance:** 1TB ### 100Mbps - **Price:** Rs 1200 / month - **Download Speed:** 100Mbps - **Upload Speed:** 20Mbps - **Volume Allowance:** 2TB ### 200Mbps - **Price:** Rs 1700 / month - **Download Speed:** 200Mbps - **Upload Speed:** 30Mbps - **Volume Allowance:** 4TB ### 300Mbps - **Price:** Rs 2200 / month - **Download Speed:** 300Mbps - **Upload Speed:** 50Mbps - **Volume Allowance:** 6TB ### 500Mbps - **Price:** Rs 3500 / month - **Download Speed:** 500Mbps - **Upload Speed:** 80Mbps - **Volume Allowance:** 10TB ### 1Gbps - **Price:** Rs 4700 / month - **Download Speed:** 1Gbps - **Upload Speed:** 100Mbps - **Volume Allowance:** 15TB ### 10M DISCOVERY - **Price:** Rs 499 / month - **Download Speed:** 10Mbps - **Upload Speed:** 2Mbps - **Volume Allowance:** 60GB ### 10M - **Price:** Rs 799 / month - **Download Speed:** 10Mbps - **Upload Speed:** 2Mbps - **Volume Allowance:** 300GB ## my.t Home - Smart Wi-Fi > View all Smart Wi-Fi offers: [Smart Wi-Fi offers](https://www.myt.mu/home/smart-wifi) ### TP Link Deco BE65 - **Price:** Rs 2300 per month for 24 months - **Promo:** First month FREE and FREE Installation. Promo is valid until 10 July 2026 - **Coverage area:** 7,800 sq. ft. - **Connects up to:** 200+ devices - **Specification:** Wi-Fi 7, Tri-band (2.4GHz, 5GHz, 6GHz), Up to 4,320 Mbps over 5GHz & Up to 5,760 Mbps over 6GHz, 3 Wi-Fi Mesh units in pack ### TP Link Deco X60 (3-pack) - **Price:** Rs 1200 per month for 24 months - **Promo:** First month FREE and FREE Installation.. Promo is valid until 10 July 2026 - **Coverage area:** 7,000 sq. ft. - **Connects up to:** 150+ devices - **Specification:** Wi-Fi 6, Dual bands (2.4GHz & 5GHz), Up to 4,804 Mbps over 5GHz, 3 Wi-Fi Mesh units in pack ### TP Link Deco X20 (3-pack) - **Price:** Rs 650 per month for 24 months - **Promo:** First month FREE and FREE Installation.. Promo is valid until 10 July 2026 - **Coverage area:** Medium to Large Homes, needing solid Wi-Fi coverage - **Connects up to:** 150 devices - **Specification:** Wi-Fi 6, Dual bands (2.4GHz & 5GHz), Up to 1,201 Mbps over 5GHz, 3 Wi-Fi Mesh units in pack ### Huawei Mesh AX3000 - **Price:** Rs 600 per month for 24 months - **Promo:** First month FREE and FREE Installation.. Promo is valid until 10 July 2026 - **Coverage area:** 6,400 sq. ft. - **Connects up to:** 250+ devices - **Specification:** Wi-Fi 6, Dual bands (2.4GHz & 5GHz), Up to 2,402 Mbps over 5GHz, 3 Wi-Fi Mesh units in pack ### TP Link Deco X10 (3-pack) - **Price:** Rs 525 per month for 24 months - **Promo:** First month FREE and FREE Installation.. Promo is valid until 10 July 2026 - **Coverage area:** 560 m2 - **Connects up to:** 120 devices - **Specification:** Wi-Fi 6, Dual bands (2.4GHz & 5GHz), Up to 1,201 Mbps over 5GHz, 3 Wi-Fi Mesh units in pack ### TP Link Deco X10 (2-pack) - **Price:** Rs 375 per month for 24 months - **Promo:** First month FREE and FREE Installation.. Promo is valid until 10 July 2026 - **Coverage area:** Large homes with single floor & devices - **Connects up to:** 120 devices - **Specification:** Wi-Fi 6, Dual bands (2.4GHz & 5GHz), Up to 1,201 Mbps over 5GHz, 2 Wi-Fi Mesh units in pack, Support bandwidth of up to 500Mbps ## my.t Home - DStv Stream Packs > View and compare all DStv Stream Packs: [DStv Stream Packs](https://www.myt.mu/home/dstv/) ### DStv Stream Access - **Price:** Rs 390 per month - **Channels:** M-Net Movies 4, TeleMundo, E! Entertainment, Discovery Family, Magic Showcase, Maisha Magic POA, Akwaaba Magic, Africa Magic Epic, Africa Magic Family, Africa Magic Hausa, Africa Magic Yoruba, Maisha Magic East, Africa Magic Igbo, Maisha Magic Bongo, Pearl Magic, Zee World, National Geographic Wild, Spice TV, Televista, Trybe, ESPN, SS Blitz, SS Football, SS Variety 4, K24, Wasafi TV, Nickelodeon, Cbeebies, Disney Junior, Jim Jam, Teen Africa TV, Mindset, MTV base, HIP TV, Sound City, FAITH, Day Star, TBN, SBN, ISLAM CHANNEL, Eternal Word Television Network, Dove TV, Dominion TV, BBC World News, SABC News, Newzroom Afrika, Al Jazeera, Plus TV Africa, NDTV 24x7, Arise News, Africanews, Joy News, News Central, RAI (International) Italia, NHK, RTPi (P) ### DStv Stream Family - **Price:** Rs 600 per month - **Channels:** M-Net Movies 4, MovieRoom, TeleMundo, E! Entertainment, WWE Channel, BET, MTV, CBS Reality, TLNovelas, Discovery Family, TNT Africa, Magic Showcase, Maisha Magic POA, Akwaaba Magic, Africa Magic Epic, Africa Magic Family, Real Time, Africa Magic Hausa, Africa Magic Yoruba, Maisha Magic East, Africa Magic Igbo, Maisha Magic Bongo, Pearl Magic, Zee World, Star Life, ROK 2, BBC Lifestyle, Food Network, National Geographic, National Geographic Wild, Spice TV, Televista, Trybe, ESPN, SS Blitz, SS LaLiga, SS Football, SS Variety 3, SS Variety 4, K24, Wasafi TV, Nickelodeon, Cbeebies, Disney Junior, Jim Jam, Teen Africa TV, Mindset, MTV base, HIP TV, AFRO Music, Sound City, TRACE Gospel, TRACE Jama, FAITH, Day Star, TBN, SBN, ISLAM CHANNEL, Eternal Word Television Network, Dove TV, Dominion TV, Citi TV, BBC World News, SABC News, Newzroom Afrika, Al Jazeera, Plus TV Africa, CGTN News, CNBC Africa, Bloomberg Television, NDTV 24x7, Arise News, Africanews, Joy News, News Central, RAI (International) Italia, NHK, EuroNews French, EuroNews German, RTPi (P), TV Mundial (P), Wedding Channel ### DStv Stream Compact - **Price:** Rs 800 per month - **Channels:** M-Net Movies 4, Studio Universal, MovieRoom, KIX, Universal TV, TeleMundo, BBC Brit, E! Entertainment, WWE Channel, BET, MTV, CBS Reality, TLNovelas, TLC, Discovery Family, TNT Africa, Magic Showcase, Maisha Magic POA, Akwaaba Magic, Africa Magic Showcase, Africa Magic Epic, Africa Magic Family, Real Time, Africa Magic Hausa, Africa Magic Yoruba, Maisha Magic East, Africa Magic Igbo, Maisha Magic Bongo, Pearl Magic, Maisha Magic Plus, Zee World, Star Life, ROK, ROK 2, Investigation Discovery (ID) Discovery ID, BBC Lifestyle, Food Network, National Geographic, National Geographic Wild, Spice TV, Televista, Trybe, ESPN, SS Blitz, SS Premier League, SS LaLiga, SS Football, SS Variety 2, SS Variety 3, SS Variety 4, SS Action, Supersport variety, Supersport variety, Supersport variety, Supersport variety, Supersport variety, K24, Wasafi TV, Cartoon Network, Cartoonito, Disney Channel, Nickelodeon, Cbeebies, NickJr, NickTOONS, Disney Junior, Jim Jam, Moonbug Kids, Teen Africa TV, Mindset, MTV base, TRACE Mziki, HIP TV, TRACE Naija, AFRO Music, Sound City, TRACE Gospel, TRACE Jama, TRACE Muzika, FAITH, Day Star, TBN, SBN, ISLAM CHANNEL, Eternal Word Television Network, Dove TV, Dominion TV, Citi TV, BBC World News, CNN International, Sky News, SABC News, Newzroom Afrika, Al Jazeera, Plus TV Africa, CGTN News, CNBC Africa, Bloomberg Television, NDTV 24x7, Arise News, Africanews, Joy News, News Central, RAI (International) Italia, NHK, EuroNews French, EuroNews German, CGTN French, RTPi (P), TV Mundial (P), supersport variety, supersport variety, supersport variety, Trace Brazil, Wedding Channel ### DStv Stream Compact Plus - **Price:** Rs 1500 per month - **Channels:** M-Net Movies 3, M-Net Movies 4, Studio Universal, MovieRoom, KIX, Universal TV, TeleMundo, BBC Brit, Discovery Channel, E! Entertainment, WWE Channel, BET, MTV, CBS Reality, TLNovelas, TLC, Discovery Family, TNT Africa, Magic Showcase, Maisha Magic POA, Akwaaba Magic Abusua, Akwaaba Magic, Africa Magic Showcase, Africa Magic Epic, Africa Magic Family, Real Time, Africa Magic Hausa, Africa Magic Yoruba, Maisha Magic East, Africa Magic Igbo, Maisha Magic Bongo, Pearl Magic, Maisha Magic Plus, Zee World, Star Life, ROK, ROK 2, CBS Justice, Investigation Discovery (ID) Discovery ID, BBC Lifestyle, Food Network, National Geographic, National Geographic Wild, Curiosity Channel, History, Spice TV, Televista, Trybe, ESPN, ESPN 2, SS Blitz, SS Football Plus, SS Premier League, SS LaLiga, SS Football, SS Variety 1, SS Variety 2, SS Variety 3, SS Variety 4, SS Action, SS Liyu 2, SS Liyu, Supersport variety, Supersport variety, Supersport variety, Supersport variety, Supersport variety, K24, Wasafi TV, Cartoon Network, Cartoonito, Disney Channel, Dreamworks, Nickelodeon, Cbeebies, NickJr, NickTOONS, Disney Junior, Jim Jam, Moonbug Kids, Teen Africa TV, Mindset, MTV base, TRACE Mziki, HIP TV, TRACE Naija, AFRO Music, Sound City, QWEST TV, TRACE Gospel, TRACE Jama, TRACE Muzika, FAITH, Day Star, TBN, SBN, ISLAM CHANNEL, Eternal Word Television Network, Dove TV, Dominion TV, Citi TV, BBC World News, CNN International, Sky News, SABC News, Newzroom Afrika, Al Jazeera, Plus TV Africa, CGTN News, CNBC Africa, Bloomberg Television, NDTV 24x7, Arise News, Africanews, Joy News, News Central, RAI (International) Italia, NHK, EuroNews French, EuroNews German, CGTN French, RTPi (P), TV Mundial (P), supersport variety, supersport variety, supersport variety, Trace Brazil, Wedding Channel ### DStv Stream Premium - **Price:** Rs 2500 per month - **Channels:** M-Net East, M-Net Movies 1 East, M-Net Movies 2, M-Net Movies 3, M-Net Movies 4, Studio Universal, MovieRoom, KIX, Universal TV, TeleMundo, BBC Brit, Discovery Channel, Comedy Central, E! Entertainment, WWE Channel, BET, MTV, CBS Reality, TLNovelas, TLC, Discovery Family, TNT Africa, Magic Showcase, Maisha Magic POA, Akwaaba Magic Abusua, Akwaaba Magic, Africa Magic Showcase, Africa Magic Epic, Africa Magic Family, Real Time, Africa Magic Hausa, Africa Magic Yoruba, Maisha Magic East, Africa Magic Igbo, Maisha Magic Bongo, Pearl Magic, Maisha Magic Plus, Zee World, Star Life, ROK, ROK 2, CBS Justice, Investigation Discovery (ID) Discovery ID, BBC Lifestyle, Food Network, National Geographic, National Geographic Wild, Curiosity Channel, History, Spice TV, Televista, Trybe, ESPN, ESPN 2, SS Blitz, SS Grandstand, SS Football Plus, SS Premier League, SS LaLiga, SS Football, SS Variety 1, SS Variety 2, SS Variety 3, SS Variety 4, SS Action, SS Rugby, SS Cricket, SS Golf, SS Tennis, SS Motorsport, SS Liyu 2, SS Liyu, SuperSport Maximo 1 Champions, SuperSport Maximo 2 Inglesa, Supersport variety, Supersport variety, Supersport variety, Supersport variety, Supersport variety, K24, Wasafi TV, Cartoon Network, Cartoonito, Disney Channel, Dreamworks, Nickelodeon, Cbeebies, NickJr, NickTOONS, Disney Junior, Jim Jam, PBS Kids, Moonbug Kids, Teen Africa TV, Mindset, MTV base, TRACE Mziki, HIP TV, TRACE Naija, AFRO Music, Sound City, QWEST TV, TRACE Gospel, TRACE Jama, TRACE Muzika, FAITH, Day Star, TBN, SBN, ISLAM CHANNEL, Eternal Word Television Network, Dove TV, Dominion TV, Citi TV, BBC World News, CNN International, Sky News, SABC News, Newzroom Afrika, Al Jazeera, Plus TV Africa, CGTN News, CNBC Africa, Bloomberg Television, NDTV 24x7, EuroNews, Arise News, Africanews, Joy News, News Central, RAI (International) Italia, NHK, EuroNews French, EuroNews German, CGTN French, ss live, RTPi (P), TV Mundial (P), supersport variety, supersport variety, supersport variety, Trace Brazil, Wedding Channel ## Sony LIV for my.t home and my.t mobile > Sony LIV: [Sony LIV](https://www.myt.mu/home/sonyliv/) ### Sony LIV - **Price:** Rs 150 per month - [Subscribe now](https://join.myt.mu/home_internet/neworfixedline?chosenType=streamingServices&subCategory=sonyLiv) ### For mobile postpay - **Price:** Rs 150 per month - [Subscribe now](https://join.myt.mu/sony-liv-postpay/#/) ### For mobile prepay - **Price:** Rs 150 for one month - **Activation via SMS:** Send sonyliv on 8684 ## my.t Home - Getting a new Fixed line > View Fixed line offers: [Fixed line](https://www.myt.mu/home/fixed-offers/) ### Installation Fee - **Price:** Rs 1500 ### Refundable Security Deposit - **Price:** Rs 1000 ### Monthly Line Rental - **Price:** Rs 90 per month - **Promo:** First month FREE for new subscriptions. Promo is valid until 10 July 2026 ### Installation outside business hours - **Outside business hours:** - **Monday - Friday:** 16h30 - 18h30 - **Saturday & Public Holidays:** 08h00 – 16h00 - **Price:** Rs 500 ## my.t Home - Unlimited Fixed Line Offers > View Unlimited Fixed Line Offers: [Unlimited Fixed Line Offers](https://www.myt.mu/home/fixed-offers/) ### ALO 100 - **Price:** Rs 100 per month - **Promo:** First month FREE for new subscriptions . Promo is valid until 10 July 2026 - **Fixed line to fixed line calls:** Unlimited - **Fixed line to my.t mobile calls:** No - **Fixed line to other mobile operators calls:** No - **International calls:** No ### ALO 400 - **Price:** Rs 400 per month - **Promo:** First month FREE for new subscriptions . Promo is valid until 10 July 2026 - **Fixed line to fixed line calls:** Unlimited - **Fixed line to my.t mobile calls:** Unlimited - **Fixed line to other mobile operators calls:** Unlimited - **International calls:** No ## my.t Home - Work From Home Offers > View all Work From Home Offers: [Work From Home Offers](https://www.myt.mu/home/WorkFromHome) ### Fiber Internet & TV #### WFH 100Mbps - **Price:** Rs 1300/month - **Download Speed:** 100Mbps - **Upload Speed:** 20Mbps - **Volume Allowance:** 2TB - **Included:** [50+ TV Channels](#tv-channels) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline?chosenType=wfh-offers) #### WFH 200Mbps - **Price:** Rs 1800/month - **Download Speed:** 200Mbps - **Upload Speed:** 30Mbps - **Volume Allowance:** 4TB - **Included:** [50+ TV Channels](#tv-channels) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline?chosenType=wfh-offers) #### WFH 300Mbps - **Price:** Rs 2300/month - **Download Speed:** 300Mbps - **Upload Speed:** 50Mbps - **Volume Allowance:** 6TB - **Included:** [50+ TV Channels](#tv-channels) - [Subscribe](https://join.myt.mu/home_internet/neworfixedline?chosenType=wfh-offers) ### Fiber Internet Only #### WFH 100Mbps - **Price:** Rs 1200/month - **Download Speed:** 100Mbps - **Upload Speed:** 20Mbps - **Volume Allowance:** 2TB - [Subscribe](https://join.myt.mu/home_internet/neworfixedline?chosenType=wfh-offers) #### WFH 200Mbps - **Price:** Rs 1700/month - **Download Speed:** 200Mbps - **Upload Speed:** 30Mbps - **Volume Allowance:** 4TB - [Subscribe](https://join.myt.mu/home_internet/neworfixedline?chosenType=wfh-offers) #### WFH 300Mbps - **Price:** Rs 2200/month - **Download Speed:** 300Mbps - **Upload Speed:** 50Mbps - **Volume Allowance:** 6TB - [Subscribe](https://join.myt.mu/home_internet/neworfixedline?chosenType=wfh-offers) ## my.t Home - FAQs > View my.t Home FAQs: [my.t Home FAQs](https://www.myt.mu/support/category/mythome) ### FAQ: Sony LIV #### About Sony LIV **Q: What is Sony LIV?** A: Sony LIV is among the top Indian streaming service, offering a wide variety of Indian content, from iconic general entertainment shows to original series and blockbuster movies. It is available in 5+ languages: Hindi, Marathi, Tamil, Telugu, Malayalam & Kannada. **Q: What content is available on Sony LIV?** A: With Sony LIV enjoy a multitude of exciting content including: - Popular shows from TV channels such as Sony SET, SAB TV and Sony Yay. - Award-winning original series and movies. - Exclusive reality shows and movies. - Content in multiple languages, with English subtitles. **Q: I have already subscribed to the Sony TV channels. Why do I need Sony LIV?** A: Sony LIV is a streaming service and supplements linear TV channels with 20K+ hours of enriching content, which includes the following: - Award-winning originals. - Exclusive shows, such as Masterchef. - Multilanguage content (in Hindi, Tamil, Telegu, Malayalam and Marathi), which you can enjoy with English subtitles. Some movies are also available in multiple languages and hence you can change the audio to your preferred language. As a streaming service, Sony LIV provides you with a unique viewing experience, without any ads. Besides your TV, you can watch your favourite TV shows on mobile devices as well, whenever you want, wherever you want and as many times as you want. #### Sony LIV features **Q: On how many devices can I watch Sony LIV?** A: Once you have registered to Sony LIV, you can login to a maximum of 5 different devices. However, you can view Sony LIV on only one device at a time. **Q: How do I get the Sony LIV mobile app?** A: You can download Sony LIV app directly from App Store, Play Store or AppGallery. - iPhone users – Click here to download from App Store. - Android users – Click here to download from Play Store. **Q: Is my smartphone compatible with Sony LIV app?** A: To download Sony LIV App, please ensure you have one of the following smartphone versions: - Android 7 or later. - Huawei 7 or later. - IOS Version 12 or later. **Q: Does Sony LIV use a lot of data?** A: Sony LIV is like any other app (e.g. YouTube) which uses up the volume allowance of your data pack when content is played. **Q: How do I check the validity of my Sony LIV Subscription?** A: It's very simple. Sign in on Sony LIV app and go to Account Settings. **Q: Can I cast Sony LIV on my TV?** A: You can cast Sony LIV on Chromecast devices ranging from Generation 2 to Generation 3, as well as Android TVs featuring built-in Chromecast capabilities. - Mirroring Limitations: Sony LIV does not support screen mirroring via services like Screencast, MiraCast, MyCast, Anycast, or Airplay from mobile phones. The casting function is tailored specifically to function with compatible Chromecast devices and Android TVs. - Optimal Conditions: To ensure the best viewing experience, it's recommended to verify the compatibility and update status of your Chromecast device. Additionally, ensure that your Sony LIV application is updated to the latest version available on your device. **Q: Will I be able to access Sony LIV when I am outside Mauritius?** A: No, your account will only work in Mauritius as the streaming service is geo blocked. **Q: Can I watch videos without an Internet connection?** A: Of course you can! A wide variety of content can be downloaded for offline viewing. Click on the download icon and enjoy the content in offline mode, whenever and wherever you are. **Q: Is the content available in HD?** A: Contents are delivered via adaptive streaming up to HD. You can adjust the resolution of your video to adapt to your network connection and to ensure a smooth streaming experience. To do so, click on the Video Quality icon and choose the most appropriate resolution. **Q: How can I add subtitles or change the language of the content watched?** A: Many videos carry subtitles or are dubbed in several languages. You can add subtitles or change the audio by clicking on Settings, Subtitle and then Audio. You can choose from the different audio and subtitle options as shown below. Your video will now play with the chosen audio and subtitle. **Q: What is My List and how do I use it?** A: The "My List" option allows you to build a 'Favourites' list based on your most preferred content. To add a programme on the list, just click on the "My List" button below the content. You can access your list by clicking on the account profile icon at the top right of your screen denoted by . You will find the "My List" feature from which you can access your favourite programmes. By using this feature you will also help Sony LIV to provide you with the best recommendations on content that will suit your taste! **Q: Can I watch live sports on Sony LIV such as Football (EPL, Champions League etc), Cricket and others?** A: No, presently Sony LIV does not have rights for broadcast of sports events on Mauritius territory. #### Subscribing to Sony LIV **Q: Who is eligible to register for Sony LIV?** A: All my.t home subscribers and my.t mobile subscribers (Prepay and Postpay) are eligible to subscribe to Sony LIV. **Q: How do I register as a my.t home customer?** A: You can register through the following channels: - Through my.t care app - On myt.mu You can also call on 8902 or visit one of our Telecom Shops for assistance. Once you have registered, you will receive an activation link by SMS. Click on the link and follow the activation steps as follows: **Q: How to subscribe as a my.t mobile customer?** A: You can subscribe in the following ways. | Prepay | Postpay | | --- | --- | | SMS | Send 'sonyliv' to 8684 | Website | myt.mu | | E-Voucher | Visit your nearest retailer and ask for your Sony LIV | Hotline | Contact 8900, our team will assist you | | my.t care | Click on icon and follow steps | Email | For business send your request via email to: businesscontact@telecom.mu | **Q: How to activate Sony LIV on my mobile as a my.t mobile customer?** A: You will receive an SMS with a link to activate your Sony LIV account, click on the link and follow the steps. **Q: I did not receive the SMS with the link to activate my Sony LIV pack. What should I do?** A: Call 8900. **Q: I am a my.t home customer and I have Sony Pack included in my offer as one of the free Premium TV Pack ( Example: I have 200Mbps with Discovery Pack + Sony Pack). Is it possible to change from Sony Pack to Sony Liv ?** A: Yes, it is possible. You can swap to Sony Liv if you no longer wish to have Sony Pack. Please note that this offer is valid for only three months as from launch date. You can visit a Telecom shop, call 8902, visit out website or swap directly on my.t care App. #### For my.t Prepay customers **Q: Can I gift Sony LIV to another relative?** A: Yes, you can gift Sony LIV to another prepaid number in 2 easy ways: - SMS Send gift **Q: I cannot buy more than one Sony LIV pack. Why?** A: You already have an active pack. **Q: If my daily volume allowance is used up, what will happen to the image quality?** A: Once you have used up your daily volume allowance, you will continue to browse for free at a speed of up to 1 Mbps which may lead to adaptive steaming up to SD quality. #### For my.t Postpay customers **Q: Is there a contract period?** A: Yes, you have a contract period of three months, which renews automatically at the end of the current period **Q: Can I cancel my Sony LIV subscription?** A: Individuals: Call us on 8900. Businesses: Send us an email on businesscontact@telecom.mu. **Q: Is there a penalty fee for cancellation?** A: If you cancel before the initial three-month subscription period, you will be charged a penalty fee of Rs 150. #### Subscribe to Sony LIV on telecom app **Q: How do I subscribe to Sony LIV on my my.t Fixed line number on my.t care app?** A: If you are an existing my.t customer, - Open my.t care app - Go on the Internet & TV section on your my.t care app - Tap on 'Get Sony LIV' - Select Sony LIV and tap on 'Next' - Tick the Terms and conditions and tap on 'Confirm Order' You will receive an activation link to create your Sony LIV account. Fill in your details to activate your account. If you are a new customer, - Go to my.t care app and tap on 'Get a new line' in the Internet & TV section - Enter your installation address and tap on 'Next' - Select your preferred offer and follow the on-screen steps You will receive an SMS to confirm your order and our team will contact you for an appointment for installation. After installation you will be able to activate your Sony LIV account. **Q: How do I subscribe to Sony LIV on my my.t Postpay number on my.t care app?** A: - Open my.t care app and go on the my.t Postpay section on your my.t care app - Tap on 'Sony LIV' - Tick the terms and conditions and tap on 'Buy Sony LIV' - Submit your order and tap on 'Yes' to confirm You will receive an activation link by SMS to create your Sony LIV account. Fill in your details to activate your account. **Q: How do I subscribe to Sony LIV on my my.t Prepay number on my.t care app?** A: - Open my.t care app and go on the my.t Prepay section on your my.t care app - Tap on 'Sony LIV' - Tick the terms and conditions and tap on 'Buy Sony LIV' - Tap on 'Yes' to confirm - Tap on 'Buy for yourself' - Tap on 'Continue' - Select your mode of payment : my.t money, mobile credit or credit card - Follow on-screen steps to confirm payment You will receive an activation link by SMS to create your Sony LIV account. Fill in your details to activate your account. **Q: Can I buy Sony LIV for another my.t Prepay number on my.t care app ?** A: Yes, you can. - Go to the my.t Prepay section on your my.t care app - Tap on 'Sony LIV' - Tick the terms and conditions and tap on 'Buy Sony LIV' - Tap on 'Yes' to confirm - Tap on 'Buy for someone else' - Type the prepay number you wish to buy Sony LIV for. - Tap on 'Continue' - Select your mode of payment : my.t money, mobile credit or credit card - Follow on-screen steps to confirm payment The person will receive an activation link by SMS to create his/her Sony LIV account. Fill in his/her details to activate your account. #### Billing **Q: What are the applicable billing terms for Sony LIV?** A: The following billing terms will apply when subscribing to Sony LIV. | - | Sony LIV on my.t home | Sony LIV on my.t Postpay | Sony LIV on my.t Prepay | | --- | --- | --- | --- | | Monthly Price | Rs 150 incl VAT | Rs 150 incl VAT | Rs 150 incl VAT | | Contractual Term | 1 Year | 3 Months minimum term | - | | Installation Fees | N/A Conditions apply* | N/A | N/A | | Cancellation Fee | Rs 150 | Rs 150 | - | *my.t home subscribers having the Smart Box Pro can register to Sony LIV without the need for on-site intervention, by following the instructions given above. If a subscriber makes a request for on-site technical intervention, an installation fee may apply. You may call on 8902 for further details. #### Additional support **Q: Need support?** A: If you have further queries, do not hesitate to call us on 8902. We will be glad to assist you! --- ### FAQ: New World Sport #### About New World Sport **Q: Est-ce qu'on diffusera les matchs de la premier league anglaise?** A: NON, New World n'en détient pas les droits. **Q: Est-ce ces chaines vont diffuser tous les matches de la champions League?** A: New World diffusera une sélection de matchs. **Q: Est-ce que ces chaines vont diffuser l'intégralité des matchs de l'Europa League?** A: Oui. **Q: Est-ce que les chaines sont en qualite HD?** A: Oui. **Q: Est-ce qu'il y a des options streaming pour ces chaines?** A: Non, on peut visioner les contenus que sur TV. **Q: Est-ce que les matchs de la Carabao Cup seront diffuses?** A: Non. **Q: Est-ce que ces chaines sont disponibles sur le myt TV app?** A: Non, le precedent my.t TV app n'est plus operationelle. **Q: Est-ce que les matchs sont commentes en francais par des africains?** A: Oui les commentaires sont en francais avec comme consultants d'anciens joueurs et personalites du football africain: Adébayor, Boli, Mbappé, Mboma… **Q: Je peux annuler mon DSTV Stream et prendre ce bouquet a la place?** A: Oui, mais il faudra payer les frais d'annulation avant de prendre le bouquet New World Sport Pack. **Q: Si je veux annuler l'abonnement après la fin du tournoi Euro 2024, est-ce que je peux le faire?** A: Oui, mais puisque a l'abonnement vous serez sur un contrat d'un an, avant la fin de ce terme il vous faudra payer un montant de Rs 1,500 comme frais d'annulation. **Q: Pourquoi parfois, deux chaines diffusent les mêmes contenus?** A: Les chaines 6 et 7 notamment sont des chaines dédiées à des évènements en direct. Quand il n'y a pas de direct elles reprennent les émissions des autres chaines. **Q: Quelles sont les competitions disponibles?** A: - FOOTBALL - Euro 2024 - Champions League (Une selection des matchs – jusqu'en 2028) - Europa League (L'integralite des matchs – jusqu'en 2028) - Europa Conference Cup (L'integralite des matchs – jusqu'en 2028) - Coupe d'Afrique (CAN) - COUPE EUROPENNES - Bundesliga & Bundesgal 2 - Juniper League (Belgium) - Liga Argentina - DFL-Pokal (Germany) - Copa Del Rey (Spain) - Copa Italia - Croky Cup (Belgium) - LES AUTRES DISCIPLINES SPORTIVES - Basket Ball (EUROLEAGUE) - Rugby (Coupe du Monde de Rugby – France 2023) - Combat (Meeting de Boxe en Afrique, MMA, AEW,…) - Athlétisme: DIAMONG LEAGUE, JEUX FRANCOPHONES - Sports Automobiles: GT OPEN et EUROFORMULA - Tennis: Les Masters 1000 et les Finals de la WTA --- ### FAQ: Smart Wi-Fi #### Smart Wi-Fi **Q: What is Smart Wi-Fi?** A: Smart Wi-Fi is the Wi-Fi Mesh system offered by my.t. A Wi-Fi Mesh is a network of interconnected Wi-Fi devices (nodes) that work together to provide seamless Wi-Fi coverage throughout your home. Several devices are placed around the house to give greater internet coverage everywhere. **Q: How does the Smart Wi-Fi work?** A: One Wi-Fi device (primary node) is connected to your Wi-Fi router while other additional Wi-Fi devices (secondary nodes) are placed around your home to extend the Wi-Fi coverage. **Q: What are the benefits of a Wi-Fi Mesh system?** A: - Provides strong, fast Wi-Fi coverage throughout your entire home, even in the Wi-Fi dead zones areas - Easy to manage with a single network name and password for the whole system - Smart technology that automatically connects your device to the nearest Wi-Fi Mesh device, ensuring a smooth and reliable connection **Q: What is the difference between Wi-Fi extenders and Wi-Fi Mesh?** A: Wi-Fi Mesh devices connects to your main Wi-Fi router & the remaining Wi-Fi Mesh devices are placed around your home, creating a Mesh of Wi-Fi that expands the Wi-Fi coverage of your home. Wi-Fi Mesh provides a stronger, faster Wi-Fi coverage throughout your home with a single Wi-Fi network name and password. On the other hand, Wi-Fi extenders help to expand your existing Wi-Fi coverage at home by rebroadcasting the Wi-Fi signal it receives from your Wi-Fi router. The extended Wi-Fi signal is usually weaker and slower than the original Wi-Fi signal from your Wi-Fi router. **Q: Will a Wi-Fi Mesh system improve my Internet speed?** A: Wi-Fi Mesh system will improve the overall performance and reliability of your home network by providing stronger and more consistent coverage. It won't increase your Internet speed. For more speed, upgrade to higher Internet & TV offers. **Q: Why do I still get multiple SSIDs/Wi-Fi Names after installing the Smart Wi-Fi?** A: For a smooth transition of the device(s) connected to Wi-Fi Mesh nodes, it is important to disable the Wi-Fi signal from the main ONT. To turn off the Wi-Fi from the ONT, press and hold the WLAN Button (located on the side of the ONT) for 5 seconds. For more info, call 8902 for assistance. **Q: How to turn-off the ONT Wi-Fi?** A: Press and hold the WLAN Button (located on the side of the ONT) for 5 seconds. For more info, call 8902 for assistance. **Q: I already have a Wi-Fi extender at my place. Will the Wi-Fi Mesh be compatible with it?** A: If your Wi-Fi extender is of the same model/ brand as the Wi-Fi Mesh, they will be compatible to each other. However, it is best recommended to have only one type of Wi-Fi system (ideally Wi-Fi Mesh) in your house for a uniform & cohesive Wi-Fi coverage. **Q: How many Wi-Fi devices (or nodes) do I need for my home?** A: The number of Wi-Fi devices/ nodes will depend on the size and layout of your home. Typically, for average-sized homes, 2-3 Wi-Fi devices will give ample coverage. Larger homes may need more. **Q: Can I add more Wi-Fi devices/ nodes to my Wi-Fi Mesh system later?** A: Yes, many Wi-Fi Mesh systems are expandable, allowing you to add more nodes as needed to improve coverage. However, we recommend that all the Wi-Fi Mesh devices/ nodes are of the same model/ brand. **Q: Can I connect my devices via Ethernet to a Wi-Fi Mesh system?** A: Yes, many Wi-Fi Mesh nodes have Ethernet ports that will allow you to connect your devices directly for faster, more reliable connections. **Q: Do all the Wi-Fi devices/ nodes in a Wi-Fi Mesh system broadcast the same Wi-Fi network name (SSID)?** A: Yes, one of the benefits of a Mesh system is that all Wi-Fi devices/ nodes share the same SSID, allowing your devices to seamlessly connect to the strongest signal as you move around your home. **Q: What happens if one of the Wi-Fi devices/ nodes in my Wi-Fi Mesh system stops working?** A: If the primary node stops working (the node connected to the router), the Wi-Fi Mesh system will also stop working. However, if there is an issue with one of the secondary nodes but the primary node is still functioning, your Wi-Fi mesh system will continue to provide network coverage. **Q: If I wish to buy a second set of Wi-Fi Mesh devices, do I need to buy it of the same brand?** A: Yes, for compatibility and optimal performance, all Wi-Fi Mesh devices/ nodes in a Mesh system should be from the same brand and model line. **Q: What is the Wi-Fi Mesh Solution as Support Service?** A: Wi-Fi Mesh Solution as Support Service is a solution that allows you to purchase a set of Wi-Fi Mesh devices at a monthly rental for 24 months only. During this 24-month period, the installation of the Wi-Fi Mesh devices will be done by our technical team at your premise, ensuring that dead Wi-Fi zone areas are covered. Additionally in case of faults, our technical team will attend to your premise and repair/replace the Wi-Fi Mesh devices. The first 2 interventions will be free of charge (during the 24-month period only). Note: There is a 2-year contract and cancellation before the end of the contractual period will entail a penalty fee. After 2 years, the Wi-Fi Mesh device will belong to the customer and no support service will be available on same. **Q: How many Wi-Fi Mesh models are available as a support service today?** A: There are 5 Wi-Fi Mesh models available as support service today. Depending on the size of your house and persistent Wi-Fi dead zones, a Wi-Fi Mesh system can provide superior coverage and reliability, making it a worthwhile investment for better overall internet performance. To subscribe, you may: - Visit any one of our Telecom shops - Call our hotline 8902 - Log into my.t care app - Order online via our website join.myt.mu **Q: What if my Wi-Fi Mesh device stops working for a 3rd time in the 24 months, will I be charged for it?** A: During the installation of the Wi-Fi Mesh device, our technical team will suggest the best appropriate place to install the Wi-Fi Mesh devices, based on the signal strength received from your Wi-Fi router and the Wi-Fi dead zone areas in your house. In case there is a need for a 3rd technical intervention during these 24 months, a one-off fee of Rs 700 (VAT incl.) will be applicable. **Q: I have subscribed to Wi-Fi Mesh as a support service and wishes to cancel the subscription. Is there a penalty applicable?** A: For the Wi-Fi Mesh as a support service, there is a 2-year contractual period. Any cancellation before the 2 years will entail a penalty fee (monthly instalment x the number of remaining months to complete the 2-year contract of the device). **Q: I wish to cancel my Wi-Fi Mesh as support service before 2 years. Do I need to return the Wi-Fi Mesh devices?** A: Upon cancellation of the Wi-Fi Mesh as support service before 2 years, there is a penalty fee applicable and there is no need to return the Wi-Fi Mesh devices. The Wi-Fi Mesh devices will belong to you. **Q: I have a my.t Fixed line but another Wi-Fi router at my place. Can I subscribe to the Wi-Fi Mesh as support service?** A: The Wi-Fi Mesh as support service is available to only my.t customers (Broadband only & Internet & TV). **Q: How can I subscribe to the Wi-Fi Mesh as support services?** A: You may subscribe to the Wi-Fi Mesh as support service through any of the following channels: i) Via my.t care app ii) Via our website (www.myt.mu)iii) By calling our hotline on 8902 iv) By visiting any one of our Telecom shopsv) By sending an email (on contact@telecom.mu) **Q: Why should I purchase the Wi-Fi Mesh solution at MT when same is available elsewhere at a better price and with larger Wi-Fi coverage?** A: The Wi-Fi Mesh solution as support service at MT offers a variety of Wi-Fi Mesh devices to choose from. The Wi-Fi Mesh support service is available only at MT and includes: - Free installation by our technical team. Our technical experts will assess the Wi-Fi dead zone areas in your house and advise on the best location to position the Wi-Fi Mesh devices. - A 24-month support service with 2 free technical interventions. That is, in case the Wi-Fi Mesh device fails to work during these 24 months, our technical team will attend to your premise and repair/ replace the device FREE of charge. - With the Wi-Fi Mesh support service solution, you don't have to worry about paying the full price of the Wi-Fi Mesh at one go. The monthly rental over 24 months makes the Wi-Fi Mesh support solution much more affordable. **Q: Does someone need to be present during the installation of Wi-Fi Mesh devices?** A: Yes, the owner of the line or a delegated person needs to be present at the time of installation of the Wi-Fi Mesh devices. You need to have a mobile phone to be able to download the Wi-Fi Mesh app and you also need to have an email address. **Q: How do we install the Huawei Mesh AX3000?** A: You will need Huawei AI Life to setup and manage Huawei Mesh AX3000. Android users: The Huawei AI Life app is not available on the Play Store. However, it can be installed via an APK downloaded from the official Huawei website iPhone users: The Huawei AI Life App is available on App Store. --- ### FAQ: eBill #### eBill **Q: What is eBill?** A: An eBill (electronic bill) is the digital version of your traditional paper bill. Instead of receiving it by post, you get it electronically via email, SMS, online portals, or mobile apps. It's faster, more convenient, and environmentally friendly. Register for the eBill service for FREE and start receiving your MT bills digitally — by email, SMS, or both. **Q: How do I register for eBill?** A: You can register to eBill: On my.t care app - Open my.t care app - Go to Internet & TV and tap on "Register to eBill" For Bill by email - Under section "Bill by email", tap on "Add" - Enter your email address to receive your OTP - Enter the OTP received by mail on the app - Your email will be registered For Bill by SMS - Under section "Bill by SMS", tap on "Add" - Enter your 'Mobile Number' to receive your OTP - Enter the OTP received by SMS on the mobile number. - Your Mobile Number will be registered. On my.t muClick here to register On Selfcare - Log in to Selfcare - Click on Payments - Click on Billing details - Select number - Click on Bill dispatch - Select By email - Enter email address(es) - Click on Save Changes and Register now In a Telecom Shop **Q: Why should I opt for eBill?** A: eBill is a convenient and environmentally friendly alternative to traditional paper bills. You can access your eBills anytime, anywhere. And receive automatic notifications once a new bill is issued. By switching to eBills, you help reduce paper waste, which can contribute to sustainability efforts and environmental conservation. eBills are stored digitally, making it easier to track and organise your billing history. **Q: What document is required to register to eBill?** A: You will need: - Your Fixed line number - Your Bill Account number - Your mobile phone - Your mobile number and/or email address **Q: Is eBill free?** A: Yes, eBill is a free service. **Q: Does eBill contain the same information as a paper bill?** A: Yes, eBill contains the same information as a paper bill. You'll receive a detailed bill via email or SMS, which you can view anytime, anywhere. **Q: Are eBills secure?** A: Yes, eBills are secure as they are delivered through your registered email or mobile number. **Q: Do I need a special software to access my eBills?** A: You can view your eBills using any PDF reader software. You will also be able to view the invoice number, amount and due date in the SMS/email itself. **Q: Will I still receive paper bills if I register to eBill?** A: No. Once subscribed to eBill, you will no longer receive your bills by post. **Q: What should I do if I have already registered to eBill but still want to receive a paper bill for a month?** A: Kindly visit a Telecom shop. Please note that you will be charged Rs 50.00 for the bill and you will have to pay Rs 6.00 for each additional page. **Q: Can I print an eBill?** A: Yes, eBills are available in PDF format, so you can print them easily. **Q: Can I receive my eBill on both e-mail and mobile number?** A: Yes, you can receive your eBill on your registered email and mobile number. **Q: I have already registered to eBill on my email address. Can I also register on my mobile number?** A: Yes. You can also receive your eBill by SMS. Click here to register your mobile number. **Q: I have multiple Fixed lines under my name at Mauritius Telecom. Can I subscribe to eBill for all accounts using the same email address?** A: Yes, you can subscribe to eBill for multiple accounts using the same email address and/or mobile number. **Q: I want to receive my eBill for my.t home on an additional email address. How can I add an email address?** A: To add another email address, open your my.t care app. - Go on the Internet & TV section - Tap on "Register to eBill" - Tap on "Add" in section 'Bill by email' - Add your email address - You will receive an OTP on the email address - Enter the OTP received by email on your my.t care app - Your email address will be added **Q: On how many emails can I receive my eBill?** A: You can receive your eBill on a maximum of 5 email addresses. **Q: On how many mobile numbers can I receive my eBill(s)?** A: You can receive your eBill(s) on only one mobile number. **Q: I do not have a my.t Prepay mobile number. Can I register to eBill using another mobile number?** A: Yes, you can register to eBill using any other operator's mobile number. **Q: How can I access my previous eBills?** A: You can always access your previous eBills through your mail, the link provided to you by SMS, on my.t care app and/or on my.t money app. **Q: What should I do if I have not received my eBill?** A: If you have not received your eBill via - Email – check your spam folders - SMS – check the sender xxxxx You may also view your eBill(s) on my.t care app and my.t money. If you still cannot see your eBill, contact us on 8902. Our team will be happy to assist you. **Q: What must I do if there is an error in my eBill?** A: Contact us on 8902. Our team will be happy to assist you. **Q: What happens if I have changed my email address?** A: You can update your email on my.t care app. - Go on the Internet & TV section - Tap on profile icon - Tap on "Add" in section 'Bill by email' - Add your new email address - You will receive an OTP on your new email address - Enter the OTP received by mail on your my.t care app - Your new email address will be added To remove your old email address, tap on the delete icon next to it. Or you can contact us by email on contact@telecom.mu or call 8902. **Q: What happens if I have changed my mobile number?** A: You can update it directly on myt.mu. Click here to update. You can also update it on my.t care app or you can contact us by mail on contact@telecom.mu or call 8902. **Q: What should I do if I have lost / deleted the SMS/email?** A: Contact us on 8902. Our team will be happy to assist you. **Q: When will I receive my eBill?** A: You will receive your eBill according to your billing cycle. **Q: Will my billing cycle be changed if I register to eBill?** A: No, your billing cycle remains unchanged. **Q: Will I get access to my itemized bill through eBill?** A: Itemized bills are available upon request only. Kindly visit a Telecom Shop. **Q: How do I pay my eBills?** A: Your payment methods remain unchanged. You can pay your bill directly on my.t care app, my.t money, Selfcare, through bank transfers/direct debit, in Telecom Shops and in Post Offices. --- ### FAQ: Work From Home (WFH) Special offers #### About Work From Home **Q: What are the Work From Home (WFH) Special offers?** A: Mauritius Telecom has introduced dedicated WFH offers designed for maximum reliability and speed. These offers are designed to provide a seamless experience for parents working from home and children engaged in online learning. **Q: Who is this offer suitable for?** A: It is ideal for anyone working, studying, or managing daily activities from home. **Q: Who is eligible for the WFH Special offers?** A: All existing customers having a fibre internet connection with Mauritius Telecom in Mauritius and Rodrigues are eligible for the offer. **Q: On which plans do the WFH Special offers apply?** A: The WFH Special offers apply to below plans: | - | | --- | | Offer | Speed | Volume Allowance | Download | Upload | Price (Rs) | | Fibre Internet only (WFH) | 100Mbps | 2 TB | 100Mbps | 20Mbps | Rs 1,200/month | | 200Mbps | 4 TB | 200Mbps | 30Mbps | Rs 1,700/month | | 300Mbps | 6 TB | 300Mbps | 50Mbps | Rs 2,200/month | | TV & Internet (WFH) | 100Mbps | 2 TB | 100Mbps | 20Mbps | Rs 1,300/month | | 200Mbps | 4 TB | 200Mbps | 30Mbps | Rs 1,800/month | | 300Mbps | 6 TB | 300Mbps | 50Mbps | Rs 2,300/month | **Q: I have a Fixed line only with Mauritius Telecom. Am I eligible for this offer?** A: No. This offer is valid only for customers who already have a fibre internet connection with Mauritius Telecom. **Q: How do I upgrade to WFH Special offers?** A: You can upgrade via: - myt.mu - my.t care app - our hotline. Call 8902 - Visit any Telecom Shop **Q: When will the upgrade take effect?** A: The upgrade will take effect within one hour. **Q: I am subscribed to 50Mbps TV & Internet and I wish to upgrade to 100Mbps WFH Special offer. Is this possible?** A: Yes, you can upgrade to our TV & Internet WFH Special Offers. **Q: I am subscribed to 100Mbps Fibre Internet Only. Can I upgrade to a TV & Internet WFH Special offer?** A: No, with regards to the WFH Special Offers, you can upgrade to either 200Mbps or 300Mbps Fibre Internet Only. **Q: I am already subscribed to 200Mbps TV & Internet. Am I eligible for the WFH Special offers?** A: Yes, you are eligible for the 300Mbps TV & Internet WFH Special offer. However, you will no longer benefit from the two Premium TV packs. **Q: I wish to keep my premium TV packs. Is it possible?** A: You can upgrade to our classic TV & Internet offers. Kindly visit our website for our TV & Internet offers . **Q: Is there a minimum contractual period while subscribing to a WFH Special offer?** A: No, there is no minimum contractual period if you are an existing customer. **Q: Can I revert to my previous offer later?** A: Yes, you can adjust your offer as your needs change. **Q: Are there any penalty fees if I choose to downgrade to my previous offer after this period?** A: No penalty fees will be applicable if you revert to your previous offer. **Q: I was subscribed to TV & Internet 200Mbps and have upgraded to WFH 300Mbps TV & Internet Special offer. If I choose to revert to my previous offer, will I benefit from my previous premium TV packs?** A: Yes, by reverting to your previous TV & Internet offer, your Premium TV packs will be reactivated. Please be advised that, in accordance with our my.t home Terms and Conditions, the minimum contractual period for your previous offer will restart from the date of the change. **Q: When will my billing start?** A: Your billing will start as soon as you have been provisioned with the new internet speed. Kindly note that your bill will be prorated. **Q: Is there an installation fee?** A: No, installation is free of charge. --- ### FAQ: Fixed line #### General **Q: What are the Unlimited Fixed Voice Packages?** A: There are 2 Unlimited Fixed Voice Packages: - ALO 100 at Rs 100 (VAT incl.) per month - Unlimited calls from my.t Fixed line to my.t Fixed line - ALO 400 at Rs 400 (VAT incl.) per month - Unlimited calls from my.t Fixed line to my.t Fixed line - Unlimited calls from my.t Fixed line to my.t mobile - Unlimited calls from my.t Fixed line to other operators (both Fixed and Mobile) **Q: What are excluded in the ALO offers?** A: ALO offers are for residential calls only. The following are excluded in the ALO offers: - Monthly Line Rental/ Access Charge - International calls - Calls to special numbers (e.g. 303XXXX, 1XX, 1XXXX etc.) - Value Added Services (CLI, CLIR, Call Waiting…) **Q: Who can register for an ALO offer?** A: Any customer having a residential Fixed line with Mauritius Telecom in Mauritius and Rodrigues can register to the ALO offer. **Q: Do I need a new Fixed line number to benefit from the ALO offer?** A: No, you can register to the ALO offer on your existing Fixed line number. **Q: Can I use the ALO offer to make unlimited calls from Mauritius to Rodrigues and vice versa?** A: Yes, you can make unlimited calls from a Fixed line from Mauritius to Rodrigues and vice versa with the ALO offer. **Q: How many ALO offers can I have on one Fixed line number?** A: You can register to only one ALO offer at one point in time. **Q: How much do I pay when I subscribe to ALO offer?** A: You will be charged pro-rata for the offer, depending on your billing cycle and also one month in advance. **Q: Are business customers having a Fixed Line with Mauritius Telecom eligible to subscribe to the ALO offer?** A: Unfortunately, the ALO offer are valid only for residential customers. **Q: How do I register for an ALO offer?** A: It's really easy! You can choose one of these: - Visit any Telecom Shop with your NID - Go to https://home.myt.mu/fixed-offers/ - Send email on contact@telecom.mu - Call 8902 **Q: Why should I choose an ALO offer over the classic Fixed offer?** A: Make unlimited calls and speak with your loved ones as much as you want with ALO offer. **Q: When will the service be activated?** A: - When you register in any Telecom Shop with your NID, your ALO offer will be activated immediately - When you register via website, email or 8902, your ALO offer will be activated on the next working day **Q: Do I still have to pay the Monthly Line Rental/ Access Charge for Fixed Line service if I take the ALO offer?** A: Yes, you still need to pay the Monthly Line Rental/ Access Charge for your Fixed line. **Q: How long is the contract period?** A: There is a one-year contract for the ALO offer. **Q: Can I upgrade my ALO offer anytime I want?** A: - When you upgrade in any Telecom Shop with NID, your upgrade will take effect immediately - When you upgrade via website, email or 8902, your upgrade will take effect on the next working day. **Q: How to upgrade my ALO offer?** A: It's really easy! You can choose one of these: - Visit any Telecom Shop with your NID - Go to https://home.myt.mu/fixed-offers/ - Send email on contact@telecom.mu - Call 8902 **Q: How to downgrade my ALO offer?** A: Please visit your nearest Telecom Shop with your NID. **Q: Will the downgrade take effect immediately?** A: The downgrade takes effect on the next day. Your bill will be adjusted on a pro-rata basis. **Q: Is there any penalty fee when downgrading my ALO offer?** A: There is a penalty fee of Rs 500 when downgrading your ALO offer before the minimum term of contract **Q: How do I cancel my ALO offer?** A: Please visit your nearest Telecom shop with your NID. **Q: Will the cancellation take effect immediately?** A: The cancellation takes effect on the next day. Your bill will be adjusted on a pro-rata basis. **Q: Is there any penalty fee when cancelling my ALO offer?** A: There is a penalty fee of Rs 500 when cancelling your ALO offer before the minimum term of contract. **Q: Is the Fair Usage Policy applicable on the ALO offers?** A: Yes, FUP is applicable to ensure quality services to all customers. You can get more details in our ALO Offer Terms and Conditions. --- ### FAQ: Internet & TV #### Offers (New & Existing Customers) **Q: I heard of new my.t Home Internet & TV offers. Can I get more information?** A: my.t has introduced exciting, new Home Internet & TV offers that will enhance your experience. Discover more on our amazing offers on myt.mu/home. And we know everyone's needs are not the same. That's why, with my.t, you can now build your own internet and premium TV packages on myt.mu/home. **Q: Can you tell me more about the volume allowance of the different offers?** A: For each of our internet offers, we've made sure that you can enjoy a comfortable volume allowance. Check them out: - 1Gbps: up to 15TB - 500Mbps: up to 10TB - 300Mbps: up to 6TB - 200Mbps: up to 4TB - 100Mbps: up to 2TB - 50Mbps: up to 1TB Once your volume allowance is used up, you can still continue to browse at a reduced speed. **Q: my.t TV Channels as from Rs 50. Is that true?** A: Yes! You can now set up your dream home entertainment. You can get a variety of TV channels 'a la carte' as from Rs 50. We've also introduced exciting premium TV packs as from Rs 100 and even an 'All my.t' pack that gives you access to 90+ TV channels. Click here to discover our TV channels and packs and kick-off your subscription. What's more, you can also subscribe to any channel with your my.t Smart Box directly from your remote control. Simply press on the red button of the remote, select the channel you would like to have and follow our simple steps to get your channel instantaneously. #### 1Gbps **Q: I would like to know more about the Home Internet & TV 1Gbps offer.** A: A gigabit is the fastest fibre internet connection in Mauritius. It is one gigabit per second (Gbps) or 1,000 megabits per second (Mbps) – which is 100 times faster than the traditional 10Mbps speed. This means that you can do everything you already do online, but a lot more of it, and faster. All of your usual web browsing and streaming will be supported, but with higher speeds. **Q: Can my laptop/ smartphone reach the maximum speed of 1Gbps?** A: With LAN cable, 1Gbps is the theoretical maximum speed you can reach with your laptop. In practice, due to overheads in data transmission, most of the time, you will experience around 940Mbps. It is recommended to use Wi-Fi 6 compatible devices to experience 1Gbps. However, there are several factors that can limit your actual speed. For example, distance from your Wi-Fi router, number of simultaneous connected devices, obstacles such as walls, … For smartphones & tablets, you can easily check your device specifications on GSMArena.com. If Wi-Fi ax/6 is mentioned, it implies that your device supports Wi-Fi 6 protocol. **Q: How can I test the Internet speed that I'm getting at home?** A: We recommend that you carry out a speedtest on http://speedtest.telecom.mu on a laptop/ PC with CAT6 LAN cable connected. When doing the speed test, ensure you're not using the Internet for anything else while you're testing it. Don't forget to clear your browser's cache. Lastly, remember that no speed test is perfect and all you are testing with an Internet speed test is how well your current connection works between your device and the testing server itself. **Q: What might prevent me from achieving my best speeds?** A: Actual speeds experienced may vary due to the factors below: - Your device capability & specifications Example 1: PC/ Laptop connection using LAN Laptop with Fast Ethernet port will support to 100Mbps only even if your Home Internet is higher Example 2: Smartphone/ Tablet/ Laptop connection using Wi-Fi Devices that support only Wi-Fi 4 or less will be limited to a maximum of 200Mbps even if your Home Internet is higher - Your devices' performance based on operating system, usage and applications installed. Example: A laptop/ smartphone dating more than 5 years - The number of concurrent devices connected to the internet simultaneously at home Example: If you have 5 devices connected to internet at home - First device is your Smart TV - Cameras connected to the internet - One of you is playing online on PlayStation - Fourth device is streaming on YouTube - Last device is connected to Netflix & watching HD content - Distance & obstacles for Wi-Fi connectivity Example: Distance between the device using internet & the Wi-Fi router, the Wi-Fi network used (2.4GHz or 5GHz), walls, … - Devices connected via Wi-Fi Extenders or Access Points The upload and download speed will be less than the speed you will experience when connected to your Wi-Fi router. **Q: I can see 2 Wi-Fi networks 2.4GHz and 5GHz at home. What is it about?** A: The difference between 2.4GHz and 5GHz is about range and speed. Very simple! If you want better range, use 2.4GHz If you need higher speed/ performance, use the 5GHz #### New Customer **Q: How to subscribe to new my.t Home Internet & TV offer?** A: We've made things very simple for you. You can now subscribe from the comfort of your home. Save time and go online to subscribe to our new my.t Home Internet & TV offers. Click here and follow the simple steps If you need more guidance, you can also Call us on 8902 or visit your nearest Telecom Shop. Do bring your National Identity Card with you. **Q: Is there any additional fee associated?** A: If you are a new subscriber, a one-off installation fee of Rs 1,500 (VAT incl.) is applicable. #### my.t Smart Box Customers **Q: I already have a my.t Smart Box and would like to enjoy the new offers.** A: If you are already a customer, you can upgrade to our new offers directly on our website. It's simple, fast and very convenient. If you need more guidance, you can also call us on 8902 or visit your nearest Telecom Shop. Bring your National Identity Card and a previous MT bill with you. **Q: Will I get a new Wi-Fi router when I subscribe to a new my.t Home Internet & TV offer?** A: Our experts will cross-check the model of Wi-Fi router you have at home & will advise you accordingly. **Q: What happens to my existing TV packs when I upgrade to any of the new my.t Home Internet & TV offers?** A: It's a great opportunity to think of what you really need and rebuild your TV offers. We have designed these new offers to better suit your needs. You will still get to keep the existing TV packs: Bollywood Pack, Bollywood Mega Pack, Junior Pack and Cine+ OCS pack. #### my.t TV offers **Q: Can you tell me more about the new my.t TV offers?** A: In addition to your 2 premium TV packs included as from the 100Mbps offer, you can now set up your dream home entertainment and get the most popular TV channels at a starting price of Rs 50. Enjoy a wider choice of TV channels and enjoy the freedom of building your TV package with: - Our new 'A la Carte' menu with channels starting as from Rs 50 - New TV packs as from Rs 100 - All my.t TV pack containing 90+ my.t channels Also enjoy a whole new way to subscribe to your Home Internet & TV offers from the comfort of your home. **Q: I wish to subscribe to a particular channel. How do I proceed?** A: There is nothing more simple. You can do it directly with your remote from the comfort of your living room. Simply press on the red button, select the channel you would like to and follow our simple steps to get your channel instantaneously. You can also do it online or call 8902. **Q: I want to opt for the new my.t Home Internet & TV offers, can I select more than 2 Premium TV packs out of the 4 packs?** A: Our my.t Home Internet & TV offer of 100Mbps, 200Mbps, 300Mbps and 500Mbps gives you the possibility to choose 2 premium TV packs ONLY. If you want to enjoy more of our TV offers, you can subscribe to our other premium TV packs and our 'A la carte' TV channels to build your TV experience according to your taste. **Q: I am subscribed to Bollywood Mega pack and wish to upgrade to new my.t Home Internet & TV offers with 2 premium TV packs included. I will be selecting SONY Pack and Entertainment packs also. Can I keep my Bollywood Mega Pack?** A: No need to worry, you can still keep your Bollywood Mega Pack plus you will get 2 TV Premium packs at no additional cost. Since Sony Channels are already included in your Bollywood Mega pack, we would advise you to choose either Entertainment, Junior or Discovery pack. **Q: I have subscribed to an 'A la carte' channel and now wish to subscribe to a pack which contains that channel. How will I be charged?** A: Don't worry; your 'A la carte' subscription will stop and be automatically replaced by the new TV Pack. You will be billed for the new TV Pack only. **Q: What happens to my existing TV packs when I upgrade to any of the new my.t Home Internet & TV offer?** A: It's a great opportunity to think of what you really need and rebuild your TV offers. We have designed these new offers to better suit your needs. So, you'll be choosing from a whole range of new packs. You will get to keep the following existing packs if you are already subscribed: Bollywood Pack, Bollywood Mega Pack, Junior Pack and Cine+ OCS pack. #### Contractual Period **Q: What is the subscription period for the new my.t Home Internet & TV offers?** A: A minimum subscription period of 12 months is applicable for all the offers. **Q: What is the penalty fee applicable if I cancel my Internet offer?** A: In case of cancellation before 12 months, a penalty fee will be charged. Here's how the penalty fee is calculated: (number of months left to complete the 12 months) X (rental amount). **Q: Can I change the 2 premiums TV packs included in my.t Home Internet & TV offer?** A: Upon subscription to the my.t Home Internet & TV offer, a contractual period of 12 months will be applicable. The 2 premium TV packs chosen are also subject to the same contractual conditions. During the first year, you will not be able to change the 2 premium TV packs selected at the moment of subscription. However, after 12 months, you may review the 2 premium TV packs selected. **Q: What is the contractual period for my.t TV offer?** A: 'A la carte' service carries no minimum terms. There is no penalty fee for cancellation of the 'A la Carte' channels. A contract of twelve (12) months is applicable upon subscription to any TV pack. A penalty fee will be applicable for any cancellation of a TV pack before the due date. **Q: What are the penalty fees?** A: | Penalty Fees | | --- | | TV package | Contractual period | Penalty fee | - | - | - | | A la carte Channel | Not applicable | 0 | - | - | - | | TV packs | 12 months | Rs 500 before 12 months | - | - | - | | New World Sport Pack | 12 months | Rs 1,500 before 12 months | - | - | - | | All my.t TV Pack | 12 months | Rs 1,500 in first year of subscription Rs 1,000 for second/third etc...year | - | - | - | #### Miscellaneous **Q: I am a Broadband-Only customer. Can I subscribe to the new my.t Home Internet & TV offer?** A: We strongly encourage you to discover our amazing new my.t Home Internet & TV offers. Save Time and go online on myt.my/home to discover and subscribe to our offers. If you need more guidance, you can also call us on 8902 or visit your nearest Telecom shop Please bring your National Identity Card with you. --- ### FAQ: 1Gbps #### About 1Gbps **Q: I would like to know more about the Home Internet & TV 1Gbps offer.** A: A gigabit is the fastest fibre internet connection in Mauritius. It is one gigabit per second (Gbps) or 1,000 megabits per second (Mbps) – which is 100 times faster than the traditional 10Mbps speed. This means that you can do everything you already do online, but a lot more of it, and faster. All of your usual web browsing and streaming will be supported, but with higher speeds. **Q: Can my laptop/ smartphone reach the maximum speed of 1Gbps?** A: With LAN cable, 1Gbps is the theoretical maximum speed you can reach with your laptop. In practice, due to overheads in data transmission, most of the time, you will experience around 940Mbps. It is recommended to use Wi-Fi 6 compatible devices to experience 1Gbps. However, there are several factors that can limit your actual speed. For example, distance from your Wi-Fi router, number of simultaneous connected devices, obstacles such as walls, … For smartphones & tablets, you can easily check your device specifications on GSMArena.com. If Wi-Fi ax/6 is mentioned, it implies that your device supports Wi-Fi 6 protocol. **Q: How can I test the Internet speed that I'm getting at home?** A: We recommend that you carry out a speedtest on http://speedtest.telecom.mu on a laptop/ PC with CAT6 LAN cable connected. When doing the speed test, ensure you're not using the Internet for anything else while you're testing it. Don't forget to clear your browser's cache. Lastly, remember that no speed test is perfect and all you are testing with an Internet speed test is how well your current connection works between your device and the testing server itself. **Q: What might prevent me from achieving my best speeds?** A: Actual speeds experienced may vary due to the factors below: - Your device capability & specifications Example 1: PC/ Laptop connection using LAN Laptop with Fast Ethernet port will support to 100Mbps only even if your Home Internet is higher Example 2: Smartphone/ Tablet/ Laptop connection using Wi-Fi Devices that support only Wi-Fi 4 or less will be limited to a maximum of 200Mbps even if your Home Internet is higher - Your devices' performance based on operating system, usage and applications installed. Example: A laptop/ smartphone dating more than 5 years - The number of concurrent devices connected to the internet simultaneously at home Example: If you have 5 devices connected to internet at home - First device is your Smart TV - Cameras connected to the internet - One of you is playing online on PlayStation - Fourth device is streaming on YouTube - Last device is connected to Netflix & watching HD content - Distance & obstacles for Wi-Fi connectivity Example: Distance between the device using internet & the Wi-Fi router, the Wi-Fi network used (2.4GHz or 5GHz), walls, … - Devices connected via Wi-Fi Extenders or Access Points The upload and download speed will be less than the speed you will experience when connected to your Wi-Fi router. **Q: I can see 2 Wi-Fi networks 2.4GHz and 5GHz at home. What is it about?** A: The difference between 2.4GHz and 5GHz is about range and speed. Very simple! If you want better range, use 2.4GHz If you need higher speed/ performance, use the 5GHz --- ### FAQ: DStv Stream #### About DStv Stream **Q: What is DStv Stream?** A: DStv Stream is a subscription based streaming service that offers a wide range of packages to suit you and your family's viewing needs. Enjoy the best of international blockbusters, must see TV shows, kids' entertainment, and live sports from SuperSport, anywhere and anytime you're on the go with Live TV and Catch Up. **Q: What contents are available on DStv Stream?** A: DStv Stream offers the best of sports and entertainment. DStv Stream features the very best of football competition such as: UEFA Champions League, Europa League, English Premier League, FA Cup, Serie A, and La Liga matches, plus a wide range of live sports from SuperSport, including F1 & Motorsports, Tennis, Cricket, Rugby, Golf, NBA, UFC, Boxing and many more. It also offers a wide variety of international movie blockbusters, award-winning TV shows, documentaries, kids shows and more. **Q: What live sport from Super Sport is available on DStv Stream?** A: | FOOTBALL | OTHER SPORTS | | --- | --- | | ENGLISH PREMIER LEAGUE | FORMULA 1 | | UEFA CHAMPIONS LEAGUE | TENNIS | | FA CUP & CARABAO CUP | GOLF | | UEFA EUROPA LEAGUE | CRICKET & RUGBY | | CONFERENCE LEAGUE | NBA, UFC & BOXING | | LA LIGA & SERIE A | WWE & ATHLETICS | | EURO 2024 & FIFA WORLD CUP 2026 | CYCLING | | - | SPORT NEWS | **Q: Do I need a satellite dish or installation?** A: You won't need a special dish or new installation. As a streaming service, DStv Stream will be made directly available on your existing my.t Smart Box Pro. **Q: I want to know more about the DStv offers.** A: The first step on your entertainment journey is deciding which DStv Stream offer will bring the content that you love, right to your home. Click here to discover our exciting range of DStv Stream offers to keep you entertained. **Q: Who are eligible to subscribe to DStv Stream?** A: All my.t home customers in Mauritius and Rodrigues are eligible to subscribe to DStv Stream. #### Register to DStv Stream (New Customers) **Q: Will I get DStv Stream on my old TV decoder?** A: DStv Stream is available only on our new Smart Box Pro. If you have an old TV decoder, you will have to swap your decoder for the Smart Box Pro. Save time and go online to opt for our technical team to proceed with the swapping at your place. If you need more guidance, you can also call us on 8902 or visit any Telecom Shop to swap your decoder. **Q: Do I need to bring any equipment back for my Smart Box Pro swapping in a Telecom Shop?** A: You must bring along: - Your old decoder - The remote control - The power cable. **Q: What will happen to my existing TV packs after I swapped my decoder?** A: Nothing will change. You will keep all your TV packs as they currently are and your TV services will remain the same. However you can rebuild your my.t Home Internet & TV offer with DStv Stream that suit you and your family's viewing needs . #### Register to DStv Stream (Existing Showmax Pro Customers) **Q: Will I get DStv Stream on my my.t Smart Box Pro?** A: DStv Stream app is already available only on our Smart Box Pro next to your my.t app on your TV. If you need more guidance, call us on 8902. **Q: Do I need to create a new account to access DStv Stream?** A: Yes, you must create your account on DStv Stream to unlock the world of entertainment on your TV. You will receive an SMS with a link to sign up to DStv Stream. Follow the easy steps below after you receive your SMS. **Q: Will I lose the best of football or sports?** A: No, with DStv Stream, you will get access to the best of football and much more sports content (tennis, Formula 1, boxing, cricket, golf…). What's more, you will get movies and series from HBO, Lionsgate, Paramount Pictures, Nickelodeon, Warner Bros, NBC, DreamWorks, Disney Channel, Universal Studios... #### Register to DStv Stream (Activate your account) **Q: What do I need to do to access DStv Stream?** A: You will receive an SMS from Mauritius Telecom with a link to activate your DStv Stream account. Follow the quick registration steps. Note: Keep your login email address and password safe. **Q: How do I activate my DStv Stream account?** A: It's very simple. Just follow the steps in the How-to video. **Q: I did not receive the SMS with the link to activate my DStv Stream account.** A: It is important to note that this migration will be done in batches and all existing Showmax Pro customers will receive their Activation SMS by end of November 2023. Also, check if your Activation SMS has not been delivered to another member of your family. If you need more guidance, call us on 8902. **Q: Can I share my username and password to my friend or relative?** A: You are responsible for maintaining the confidentiality of your username and password. We strongly advise you not to share your username and password with any third party. **Q: I have forgotten my password which I used to log in to DStv Stream.** A: Reset your password in easy steps: Click here and: - insert your mobile number linked to your DStv Stream account and reset your password through an OTP. - Or Insert your DStv Stream email address to reset your password via email. #### Smart Box Pro (New customers) **Q: Why do I need the new Smart Box Pro?** A: The new Smart Box Pro is specially designed to support OTT apps like DStv Stream so that you can enjoy a better experience. **Q: Is there any change in my.t TV channel numbers?** A: There will be no change in the my.t TV channel numbers on the new Smart Box Pro. **Q: I do not see the DStv Stream app on my Smart Box Pro. What should I do?** A: Please call us on 8902. #### Viewing **Q: On how many devices can I register DStv Stream?** A: You can register DStv Stream on up to 5 different devices. In addition to your Smart Box Pro, you can stream on your Smart TV, Smartphone, Tablet, Laptop and Gaming Console. **Q: Can I watch DStv Stream on all the 5 registered devices at the same time?** A: Currently you may watch DStv Stream on 1 registered device only. Rest assured, more amazing news in regard to streaming devices is coming at the end of February 2024. **Q: How to download DStv Stream app on another device?** A: Download the DStv Stream app directly from App Store, Play Store or App Gallery. iPhone users – Click here to download from App Store. Android users – Click here to download from Play Store. Huawei users – Click here to download from App Gallery. Please note that data charges may apply when downloading the app. **Q: I am an existing my.t dual room customer; will DStv Stream be available on both decoders?** A: Yes, it will be available on both. Remember you can watch DStv Stream on only 1 device at a time. Rest assured, more amazing news in regard to streaming devices is coming at the end of February 2024. **Q: Is the content available in HD or SD?** A: Selected contents are delivered via adaptive streaming up to HD. **Q: Will viewing DStv Stream use up my volume allowance?** A: DStv Stream is like any other app (e.g. YouTube) which uses up your volume allowance when content is played. **Q: Is casting supported?** A: Yes, casting is supported via Chromecast for both Android and iOs, and AirPlay on iOS. While streaming, look for the AirPlay/Chromecast icon in the video player control, then tap the icon to cast video to your AirPlay/Chromecast enabled device. You can continue to use the app to pause video, change volume and stop casting. If using AirPlay, you can mirror the screen of your mobile device onto the screen of any AirPlay device. Go to the iOS home screen and swipe up to reveal the system tray, where you can enable AirPlay mirroring. Then open the DStv Stream app and start streaming. Please note: casting is only available when streaming and not when watching downloaded content. **Q: I cannot find Airplay or Chromecast icon when watching video in the app?** A: Firstly, ensure your Smart TV supports casting feature. Secondly, your Smart TV and your Smartphone must be connected on the same Wi-Fi network. The casting icon will only display if both your devices are connected on the same Wi-Fi network. **Q: Can I catch-up contents on DStv Stream if I missed the live show?** A: Never miss any moment on DStv Stream, you can now catch-up your favourite sports, movies, series & documentaries anytime anywhere in case you missed it. DStv Stream catch-up on your smart Box Pro: On the left hand-side menu just under Live TV, the content available on catch-up are TV Shows, Movies, Sport & Kids. DStv Stream catch-up on your smartphone: Click on and select from TV, Shows, Movies, Sport & Kid on top of your screen. **Q: How long is catch-up content available for?** A: The availability of catch-up content varies from 7 days up to a few months dependent on the rights of content providers. #### Contractual Period & Billing **Q: What is the subscription period for DStv Stream?** A: A minimum subscription period of 12 month is applicable for all DStv Stream packages. **Q: What is the penalty fee applicable is I cancel my DStv Stream subscription?** A: | Penalty Fees | | --- | | - | Contractual Period | Penalty Fee | | DStv Stream packages | > 12 Months | Rs. 1000 | | - | Rs. 2,000 | **Q: Will my DStv Stream subscription details be shown on my my.t bill?** A: If you have opted for DStv Stream offer with my.t Home Internet & TV service, you will find the details on your my.t bill. --- ## my.t Mobile - Getting a New SIM > View new SIM offers: [New SIM](https://www.myt.mu/mobile/getting-a-new-sim) ### Starter Pack - **Price:** Rs100 - **Data:** 35GB - **Calls:** Rs 87 - **SMS:** 150 ### Premium SIM - **Price:** Rs1500 - **Data:** 35GB - **Calls:** Rs 87 - **SMS:** 150 ### Tourist SIM - **Price:** €30 - **Data:** Unlimited - **Calls:** Rs 200 - **SMS:** Unlimited - **Validity:** 30 days ## my.t Mobile - Prepaid Mobile Data > View and compare all Prepaid Mobile Data Packs: [Prepaid Mobile Data Packs](https://www.myt.mu/mobile/prepaid-mobile-data) ### 1-HOUR - **Price:** Rs 5 - **Data:** Unlimited - **Validity:** 1 hour - **Activation via SMS:** Send H on 8684 - **Activation via Web:** [Buy 1-HOUR Pack](https://join.myt.mu/top-up/buyProduct?offerCode=5) ### DAILY - **Price:** Rs 15 - **Data:** 7GB - **Validity:** 24 hours - **Activation via SMS:** Send D on 8684 - **Activation via Web:** [Buy DAILY Pack](https://join.myt.mu/top-up/buyProduct?offerCode=18) ### WEEKEND - **Price:** Rs 28 - **Data:** 20GB - **Validity:** 2 days - **Activation via SMS:** Send 2D on 8684 - **Activation via Web:** [Buy WEEKEND Pack](https://join.myt.mu/top-up/buyProduct?offerCode=28) ### WEEKLY - **Price:** Rs 95 - **Data:** 35GB - **Validity:** 7 days - **Activation via SMS:** Send W on 8684 - **Activation via Web:** [Buy WEEKLY Pack](https://join.myt.mu/top-up/buyProduct?offerCode=100) ### MONTHLY - **Price:** Rs 315 - **Data:** 200GB - **Validity:** 30 days - **Activation via SMS:** Send M on 8684 - **Activation via Web:** [Buy MONTHLY Pack](https://join.myt.mu/top-up/buyProduct?offerCode=350) ### 3-MONTH - **Price:** Rs 815 - **Data:** 1TB - **Validity:** 90 days - **Activation via SMS:** Send 3M on 8684 - **Activation via Web:** [Buy 3-MONTH Pack](https://join.myt.mu/top-up/buyProduct?offerCode=900) ## my.t Mobile - Recharge Mobile Prepay > View Recharge Mobile Prepay: [Recharge Mobile Prepay](https://www.myt.mu/mobile/recharge-mobile-prepay) ### Airtime 1000 - **Price:** Rs 1000 - **Validity:** 180 days - [Buy now](https://join.myt.mu/top-up/buyProduct?offerCode=MFSA1000) ### Airtime 500 - **Price:** Rs 500 - **Validity:** 180 days - [Buy now](https://join.myt.mu/top-up/buyProduct?offerCode=MFSA500) ### Airtime 300 - **Price:** Rs 300 - **Validity:** 150 days - [Buy now](https://join.myt.mu/top-up/buyProduct?offerCode=MFSAM) ### Airtime 100 - **Price:** Rs 100 - **Validity:** 100 days - [Buy now](https://join.myt.mu/top-up/buyProduct?offerCode=MFSAW) ### Airtime 50 - **Price:** Rs 50 - **Validity:** 50 days - [Buy now](https://join.myt.mu/top-up/buyProduct?offerCode=MFSAD) ## my.t Mobile - Mobile Postpay Offers > View and compare all Mobile Postpay Offers: [Mobile Postpay Offers](https://www.myt.mu/mobile/postpay-offers) ### Postpay 2000 - **Price:** Rs 2000 per month - **Data:** No Limit - **SMS:** No Limit - **Calls to my.t mobile & fixed lines:** No Limit - **Calls to other mobile operators:** No Limit ### Postpay 1100 - **Price:** Rs 1100 per month - **Data:** 250GB - **SMS:** No Limit - **Calls to my.t mobile & fixed lines:** 700 mins - **Calls to other mobile operators:** 200 mins ### Postpay 600 - **Price:** Rs 600 per month - **Data:** 30GB - **SMS:** No Limit - **Calls to my.t mobile & fixed lines:** 400 mins - **Calls to other mobile operators:** 50 mins ### Postpay 300 - **Price:** Rs 300 per month - **Data:** 5GB - **SMS:** 500 - **Calls to my.t mobile & fixed lines:** 150 mins - **Calls to other mobile operators:** 0 mins ## my.t Mobile & my.t Business - Roaming > View roaming tariffs: [Roaming tariffs](https://www.myt.mu/mobile/roaming) ### Call to any country/min - **Price:** Rs 75 ### Receiving call/min - **Price:** Rs 50 ### SMS/unit - **Price:** Rs 15 ### Data/MB - **Price:** Rs 50 ### Calls to satellite phones/min - **Price:** Rs 1000 ## my.t Mobile & my.t Business - Postpay M2M > View and compare all Postpay M2M Offers: [Postpay M2M Offers](https://www.myt.mu/mobile/postpay-M2M) ### 500MB - **Price:** Rs 50 per month - **Typical usage:** Alarm, camera & IoT devices - **Data allowance:** 500MB - **Download speed:** 4G - **Voice:** Calls are charged per minute - **SMS:** Charged per sms ### 15GB - **Price:** Rs 100 per month - **Typical usage:** Tablet & IoT devices - **Data allowance:** 15GB - **Download speed:** 4G / 5G - **Voice:** No - **SMS:** Charged per sms ### 300GB - **Price:** Rs 400 per month - **Typical usage:** Tablet & Hotspot - **Data allowance:** 300GB - **Download speed:** 4G / 5G - **Voice:** No - **SMS:** Charged per sms ### 1TB - **Price:** Rs 750 per month - **Typical usage:** Hotspot - **Data allowance:** 1TB - **Download speed:** 4G / 5G - **Voice:** No - **SMS:** Charged per sms ## my.t Home, my.t Mobile & my.t Business - my.t everywhere > View my.t everywhere: [my.t everywhere Offers](https://www.myt.mu/mobile/myt-everywhere/) Device payment options ### Device Rental - **Price:** Rs 450 /month for 12 months - **One-off fee:** Rs 1000 ### Device - **Price:** Rs 9000 Offers options ### 1TB Unlimited - **Price:** Rs 750 /month - **Data Allowance:** 1TB - **Download Speed:** 4G / 5G - **Download Speed After Consumption:** 15Mbps - **Voice:** No ### 300GB Unlimited - **Price:** Rs 400 /month - **Data Allowance:** 300GB - **Download Speed:** 4G / 5G - **Download Speed After Consumption:** 5Mbps - **Voice:** No ### 15GB Unlimited - **Price:** Rs 100 /month - **Data Allowance:** 15GB - **Download Speed:** 4G / 5G - **Download Speed After Consumption:** 3Mbps - **Voice:** No ## my.t Mobile - my.t protect > View my.t protect offers: [my.t protect] https://www.myt.mu/mobile/myt-protectt offers](https://www.myt.mu/mobile/myt-protect) ### my.t protect Parental Control Monthly Plan - **Price:** Rs 160 month - **Description:** For MT Fixed line customers, for my.t Postpay customers ### my.t protect Parental Control yearly plan - **Price:** Rs 2160 year - **Description:** For my.t Prepay customers, for non-my.t customers ### my.t protect SIM - **Price:** Rs 120 month - **Description:** Protect your children while they use mobile data. Network-level filtering is applied directly to your child's my.t SIM card — no app to install, it happens automatically whenever mobile data is used. ## my.t Mobile - DStv Stream Mobile > View and compare all DStv Stream Mobile Offers: [DStv Stream Mobile Offers](https://www.myt.mu/home/dstv/mobile/) ### Football Data Pack - **Price:** Rs 500 - **Validity:** 30 days - **Data included:** 50GB - **Buy:** Send 'footdata' on 8684 ### Football Pack - **Price:** Rs 350 - **Validity:** 30 days - **Buy:** Send 'foot' on 8684 ### Football Pack - **Price:** Rs 350 per month - [Subscribe now](https://join.myt.mu/dstv-postpay-offers/) ## my.t Mobile - FAQs > View my.t Home FAQs: [my.t Home FAQs](https://www.myt.mu/support/category/mytmobile) ### FAQ: DStv Mobile #### About DStv Stream Mobile **Q: Can I watch DStv Stream Mobile contents outside Mauritius?** A: DStv Stream Mobile is geo-blocked outside of the regions it operates in due to licensing restrictions. If you're outside Mauritius, you won't be able to access your DStv Stream Mobile contents. **Q: What is DStv Stream Mobile?** A: DStv Stream Mobile is a mobile only subscription-based streaming service launched ONLY in Mauritius. What sets DStv Stream Mobile apart is its unique combination of Football Competitions, Formula 1 and other LIVE sports from SuperSport via adaptive streaming up to HD quality.All you need is a compatible mobile device or tablet and data/Wi-Fi to enjoy DStv Stream Mobile anywhere. **Q: I want to know more about the offer and how much does it cost.** A: DStv Stream Mobile offers exclusive mobile-only offers that are designed to fit your budget. These offers provide access to a selected range of channels and content, allowing you to enjoy DStv Stream Mobile's entertainment offerings at a lower cost, perfect for those who prefer streaming on the go.We propose our exciting offers to get you started: - Standalone Offer: Football Pack & Sport Pack - Data Bundled Offer: Football Data Pack & Sport Data Pack my.t will provide you with the best deal for DStv Stream Mobile. Click here to check our exciting offers. **Q: What channels are available on DStv Stream?** A: Enjoy below DStv Stream Mobile's selected range of channels and contents for LIVE Football & Sports at a lower cost. **Q: What LIVE sports from SuperSport is available on DStv Stream Mobile?** A: - LIVE Football: English Premier League, UEFA Champions League, UEFA Europa League, La Liga, Serie A, FA Cup, UEFA Europa Conference League & EUFA Nations League - LIVE SPORTS: F1, Motorsports, Tennis & Cricket Great news! You can watch all your Football & Sports content on catch-up. #### Subscribe to DStv Stream Mobile **Q: Who can subscribe to DStv Stream Mobile offer?** A: Any new/existing my.t & non-my.t Prepay or Postpay Mobile Customer. Grab your my.t mobile SIM card at any Telecom Shop or my.t retailers and enjoy your DStv Stream Mobile experience. **Q: What do I need to subscribe to DStv Stream Mobile offer?** A: All you need is an active my.t SIM card, a compatible mobile device and internet access to enjoy DStv Stream Mobile service. **Q: How to subscribe to DStv Stream Mobile offer?** A: We've made things very simple for you. Any my.t mobile Prepay, Postpay or hybrid customer can subscribe directly from their smartphone. | Prepay | | --- | | my.t care App | Purchase directly via my.t money or Credit Card | | my.t Money SuperAPP | Purchase directly via your my.t money or Bank account | Postpay Website Click here if you are an existing my.t Postpay customer Hotline Contact 8900, our team will assist you Email For business send your request via email to: businesscontact@telecom.mu Shop Visit your nearest telecom shop none my.t customers | Prepay | | --- | | my.t care App | Purchase directly via my.t money or Credit Card | | my.t Money SuperAPP | Purchase directly via your my.t money or Bank account | If you need more guidance, call us on 8900 or visit any Telecom Shop. **Q: Can I buy a DStv Stream Mobile offer for a friend?** A: Sure, the easiest way to purchase a DStv Stream Mobile subscription for a friend is via: SMS Send: gift #### Download DStv Stream app **Q: How to download DStv Stream App?** A: You can download DStv Stream App directly from App Store, Play Store or AppGallery. - iPhone users – Click here to download from App Store. - Android users – Click here to download from Play Store. - Huawei users – Click here to download from AppGallery. Please ensure you have the latest software version installed. **Q: Is my smartphone compatible with DStv Stream App?** A: To download DStv Stream App, please ensure you have one of the following smartphone versions: - Android 8.0 or higher. - Huawei 7.0 or higher. - IOS Version 15 or higher. **Q: What is the storage capacity of DStv Stream App?** A: DStv Stream app requires a minimum storage capacity of 135MB depending on device model. #### Activate your DStv Stream Mobile offer **Q: I have already subscribed to my DStv Stream Mobile offer. What's the next step?** A: You will receive an SMS with a link to activate your DStv Stream Mobile account. Follow the quick registration steps: **Q: I did not receive the SMS with the link to activate DStv Stream Account** A: Contact us on 8900. **Q: I have forgotten my password which I used to log in to DStv Stream Mobile account.** A: Click here to reset your password and continue your world of entertainment. **Q: Can I share my username and password with my friend or relative?** A: You are responsible for maintaining the confidentiality of your username and password. We strongly advise you to not share your username and password with any third party. #### Viewing **Q: On how many devices can I register DStv Stream Mobile?** A: DStv Stream Mobile allows you to register and watch on one mobile device only; either a compatible mobile device or tablet with a data/Wi-Fi connection. **Q: Is there any limit to how much I can watch?** A: my.t will provide you with the best quality and experience with DStv Stream Mobile. There is no limit to watch as long as you have a data/Wi-Fi connection. **Q: I cannot view any live content from my DStv Stream Mobile subscription. What should I do?** A: Please ensure that you have followed your account activation journey correctly and that you have either a Wi-Fi or data connection. If issue persist, contact us on 8900 for assistance. **Q: Will viewing DStv Stream Mobile use up my volume allowance?** A: DStv Stream is like any other app (e.g. YouTube) which uses up the volume allowance of your data pack when content is played. If you are a Prepay customer, we recommend the Football Data Pack to enjoy DStv Stream Mobile bundled with a special 50GB data allowance at full speed and best image quality. **Q: If my daily volume allowance is used up, what will happen to the image quality?** A: Once you used up your daily volume allowance, you will continue to browse for at a reduced speed which may lead to lower image quality. To continue enjoying DStv Stream Mobile with best image quality, we recommend you to check our amazing 5G datapack offers. Click here **Q: What definition/image quality is the content available in?** A: Content are delivered via adaptive streaming up to HD quality. **Q: Can I limit the amount of data used?** A: Yes, you can limit the amount of data used per hour in Settings of your DStv Stream App. Choose Maximum Video Quality, then make your selection from the list provided. Note: With low video quality option for Data saving, this may affect your image quality experience. **Q: How do I improve my image quality?** A: Go to Settings on your DStv Stream App, choose Maximum Video Quality, select Highest-up to 1080p HD. Note that your data will be used up more quickly when you improve your image quality. **Q: Is there a time delay during live streams of sports events?** A: Football & Sport events on DStv Stream Mobile are shown live using the latest online streaming technology. This technology takes some processing time before the transfer appears on your screen. Therefore, there may be a slight delay in streaming. #### Contractual Period & Billing **Q: What is the subscription period for DStv Stream Mobile?** A: Prepay customers: Great news, you can now enjoy DStv Strean Mobile with no contract/ commitment. You have a non-renewable monthly subscription, and you can purchase your offer whenever you want to. The validity of your DStv Stream Mobile subscription account expires 30 days after you have received your activation link. my.t Postpay customers: Great news, you can now enjoy DStv Stream Mobile with a minimum term of contract of 1 month only. Your subscription will be automatically renewed every month. **Q: Will my DStv Stream Mobile subscription details be shown on my my.t Postpay bill?** A: Yes, DStv Stream Mobile offer will appear in your monthly bill as long as your subscription is active. **Q: Can I cancel my DStv Stream Mobile subscription?** A: If you are a Prepay customer, your DStv Stream Mobile subscription is a non-renewable monthly subscription and automatically expires 30 days after your account is activated. If you are a my.t Postpay customer, you have a minimum term of contract of 1 month only. In case of cancellation, we recommend Postpay customers to visit a Telecom Shop and Postpay business customers to email us at businesscontact@telecom.mu. Upon cancellation, you will be charged for the current month. #### Existing DStv Stream Customers **Q: What is the difference between DStv Stream on my.t Home & DStv Stream Mobile?** A: **Q: I already have DStv Stream on my my.t home offer, can I subscribe to DStv Stream Mobile offer?** A: Your DStv Stream account already allows you to stream your existing offer on 2 different devices simultaneously. You just need to log in on your mobile device to view simultaneously from anywhere. However, if you wish to purchase your DStv Stream Mobile subscription, we highly recommend you activate your DStv Stream Mobile account with a different email address & mobile number from your existing DStv Stream on your my.t home account. **Q: I have DStv Stream Mobile offer, can I subscribe to DStv home offer?** A: We strongly encourage you to discover our amazing existing different DStv Stream offers on my.t home. Save time and go online on myt.mu/home/dstv/ to discover more. If you already are a my.t customer, click here and subscribe to your DStv Stream offer that suit your needs and budget. If you are not a my.t customer, click here and subscribe to your Home Internet & TV offer along with your DStv Stream offer. If you need more guidance, you can also call us on 8902 or visit any Telecom shop. Please bring your National Identity Card with you. **Q: I need more info on the different existing DStv Stream offers ?** A: We've made things very simple for you. Save time and click here for more info. --- ### FAQ: (18-25) Data Package #### 18-25 **Q: How do I activate the Free Monthly Mobile Data Package (18-25) on my mobile phone?** A: Following successful registration with the MRA, you will be notified via SMS when your Package is activated on your number. Once activated, go to your phone settings and switch ON mobile data to access the internet. **Q: What are the prerequisites to benefit from the Package?** A: You need to have a SIM card registered under your name and your NID to proceed. **Q: How long should I wait to get the Package after I have registered my SIM card on MRA website?** A: You will receive your Free Monthly Mobile Data Package (18-25) within 48 hours from your registration date. You will be notified by SMS. **Q: What happens when my daily allowance (6.7GB) is over on my Prepay number?** A: You will browse at reduced speed once your daily allowance is used up. To get more speed, you can buy other mobile data packs. **Q: I have a my.t SIM card but it is not registered under my name. Will I be able to apply for the Free Monthly Mobile Data Package (18-25)?** A: No, you need the SIM card to be under your name. To register the SIM card in your name, please visit any Telecom shop You can also get a new SIM card free of charge in any Telecom shop **Q: Will I get 5G in this package?** A: Yes, the Package will work both on 4G and 5G network. **Q: How will I know that I have received the Package?** A: You will receive an SMS informing you of same. **Q: I don't have a my.t SIM card. How can I benefit from this Package?** A: Visit any Telecom Shop with your NID and proof of address. You will get a new SIM card for FREE. **Q: My SIM card is registered under my company's name. Will I benefit from the package on this number?** A: No, the Package is for individual customers only. Visit a Telecom Shop with your NID and proof of address to get a new SIM free of charge. **Q: I have more than 1 mobile number. Can I register several SIM cards for the Package?** A: No, you can only register 1 mobile number. **Q: I have already registered 1 mobile number for the free Package. Can I change to another mobile number?** A: Yes. Go to MRA with your NID. **Q: Do I need a new SIM card for the Free Monthly Mobile Data Package (18-25)?** A: No, the Package can be activated on your existing my.t mobile SIM card. If you do not have one, visit any Telecom Shop to grab your FREE SIM card. **Q: Can I apply for the same Package with another mobile operator?** A: No, you can apply once for this Package with only one mobile operator. **Q: On which device can I use the Free Monthly Mobile Data Package (18-25)?** A: You can use the Free Monthly Mobile Data Package (18-25) for any mobile device like smartphones or tablet. **Q: Will my remaining daily volume allowance be carried forward?** A: No, your unused data allowance is not carried forward. --- ### FAQ: my.t everywhere #### About my.t everywhere **Q: What is my.t everywhere?** A: my.t everywhere is a portable 5G Hotspot device that allows you to enjoy high-speed internet at home or on the move. Simply pair your device with a Postpay Hotspot mobile data plan, plug it in, and you are ready to go. **Q: How does my.t everywhere work?** A: The my.t everywhere device connects to Mauritius Telecom's ultra-fast 5G network to create a personal Wi-Fi hotspot. Simply plug it in and connect your smartphone, laptop, smart TV, or any other Wi-Fi-enabled device to enjoy high-speed internet instantly. **Q: What are the benefits of my.t everywhere?** A: - Plug & Play with mobility, flexibility, and instant connectivity - Hassle-Free: We handle the maintenance for your my.t everywhere Hotspot device - Enjoy blazing-fast 5G speeds with next-level Wi-Fi 6 on your my.t everywhere Hotspot device - Renter Friendly: Just unplug it and take it with you to your new address #### Subscription **Q: Who is eligible for my.t everywhere?** A: Any customer in Mauritius and Rodrigues within the mobile network coverage area. **Q: How do I pay for the device?** A: There are 2 options available: (i) Pay a monthly fee of Rs 450 (VAT incl.) for twelve (12) months and settle the remaining amount after 12 months to own the device. You will receive your monthly bills via e-mail or via SMS on the email address/ mobile number you provide. (ii) Pay the full amount of the device up-front - Rs 9,000 (VAT incl.) **Q: Is there a one-off fee?** A: Yes. There is a non-refundable one-off fee of Rs 1,000 (VAT incl.) applicable if you are choosing to pay for the device on a monthly basis. **Q: How to get my.t everywhere?** A: - Go to a Telecom Shop & request for my.t everywhere - Select the Postpay Hotspot mobile data plan to go with it Our team will give you a my.t everywhere device with the Postpay SIM card already inserted in it. - Go home & plug in the device - Connect your devices via Wi-Fi No technician visit is required. #### Benefits **Q: Can I move the my.t everywhere device to another location?** A: Yes. my.t everywhere is portable. As long as you are within Mauritius Telecom's mobile network coverage, you can use the service at any location. **Q: What speeds can I expect with my.t everywhere?** A: Internet speeds depend on your location, network coverage, and the number of users connected. Under good coverage, you can enjoy fast 5G speed suitable for browsing, streaming, video calls, and more. **Q: Can I connect multiple devices at the same time?** A: Yes. The my.t everywhere device allows multiple users to connect at the same time. **Q: What happens if I use up my monthly data allowance?** A: You will be able to continue browsing at reduced speed. To enjoy more monthly data allowance, you can upgrade your Postpay Hotspot mobile data plan. Call 8900 and our team will gladly help you. **Q: Does my.t everywhere support streaming and gaming?** A: Yes. With strong coverage, you can stream videos, attend online classes, work remotely, and play online games smoothly. **Q: Can I use this service whilst roaming overseas?** A: No, you cannot use this device outside Mauritius or Rodrigues. #### Billing **Q: What is the minimum contractual period?** A: The minimum contractual period for my.t everywhere is 12 months. **Q: Is there a penalty fee if I cancel before the contractual period?** A: Yes. The penalty fee = monthly rental x remaining months to complete 12 months (as per contract). **Q: Is there any additional charges for non-return of equipment when cancelling the subscription?** A: Yes. The penalty fee is Rs 5,000. #### Support **Q: Who do I contact if I have any issue?** A: For any issues, you can: - Call 8900 - Visit a Telecom Shop --- ### FAQ: my.t protect Parental Control #### About my.t protect Parental Control **Q: What is my.t protect Parental Control?** A: my.t protect Parental Control is an online service that helps parents protect their children's internet activities from anywhere via the Norton Family website or the Norton Family mobile app for parents. It protects children from online dangers while promoting safe online habits and behavior. **Q: Which devices and networks are supported?** A: - Networks: Works on Mobile Data, Fixed Broadband, and Wi-Fi. - Operating Systems: Supports Windows, Android, and iOS. - Not Supported: Mac, Chromebook, and Huawei devices (without Google Play). For the detailed system requirements, please refer to our website **Q: Who is this service for?** A: Any parent who wishes to protect their child from harmful content online can subscribe to my.t protect Parental Control. The service will be activated on the child's device(s). **Q: How does the service work?** A: Once you subscribe to my.t protect Parental Control and install the Norton Family app on both the parent's and the child's device, the app will filter inappropriate content, tracks location and manages screen time, and reports on app/website usage. #### Features & Monitoring **Q: What are the benefits of my.t protect Parental Control?** A: You will have visibility on child's device and control his/her activities online: - Visited websites and search terms - Videos watched and apps used - Screen time and physical geo location Messages (on supported platforms) - Receive instant alerts - Set "house rules" - Manage family settings at any time **Q: What are "House Rules"?** A: These are predefined settings based on your child's age. Norton Family automatically blocks age-inappropriate content and sends you alerts if a rule is broken. You can customize these at any time. **Q: Will my children know that I'm monitoring them?** A: Yes, your children are informed that their activities are being monitored. When they log on to a computer running Norton Family, a message appears notifying them. They can also view the "House Rules" you have set for them. **Q: What is the Instant Lock feature?** A: It allows you to remotely lock your child's device. - Android/Windows: Completely locks the device until you provide a PIN. - iOS: Hides most apps (Safari, App Store, Camera etc.) to restrict use. #### Setup & Installation **Q: How do I activate my account using the 25-digit product key?** A: - Access: Open the Norton portal in your browser or launch the Norton Family app. - Sign In: Follow the prompts to log in or create your Norton account. - Link Provider: Select the option to "Sign in with your service provider" or "Enter a partner code." - Activate: Enter the 25-digit Product Key provided by Mauritius Telecom and click Activate. Need help? Call our support team on 8900. **Q: What is the difference between the Parent and Child app?** A: Parent Mode: Used on your phone to view reports and change settings. Child Mode: Installed on the child's device to enforce the rules. Note: On Android, it's the same app (you choose the mode during setup). On iOS, parents must download a separate management app **Q: How do I link my child's device to their profile?** A: - Download: Get the Norton Family app from the Google Play Store or Apple App Store on your child's device. - Sign In: Open the app and log in using your parent account credentials. - Assign: Select the child's profile to link the device. - Activate: Follow the on-screen prompts to enable the necessary permissions **Q: How will I know if my child encounters inappropriate content?** A: If your child engages in questionable activity, Norton Family will highlight it in red within your activity report. Simply click on an alert to: - Review: Check if the activity is truly unsafe. - Analyze: View the detailed Norton Safe Web report for that site. - Take Action: Instantly allow or block the activity and customize your filters. **Q: Why does iOS require a "Profile" installation?** A: To enable the Instant Lock feature on iPhones and iPads, you must follow the in-app prompts to "Install Profile" in the iOS settings. **Q: How do I get started?** A: Subscribe to my.t protect Parental Control: Subscribe in a Telecom Shop, on my.t care app or online Create Account: Sign in to the Norton portal via the link provided by Mauritius Telecom. Add Profile: Create a profile for your child (up to 15 children) and set their restriction level. Install App: Download the Norton Family app on every device your child uses. Link Device: Sign in to the app on the child's device using your parent credentials and select their profile. #### Security & Technical Information **Q: Can my child bypass or uninstall the service?** A: It is very difficult. Norton Family uses "Uninstall Protection" and requires the Parent's password to be disabled. You will receive an instant alert if your child tries to tamper with the permissions or use a VPN to bypass filters. **Q: Are there software conflicts?** A: Yes. You should uninstall any other parental control software before installing Norton Family to prevent technical glitches. **Q: Is my privacy protected?** A: Personal Data collected in connection with the Service is processed in accordance with applicable data protection laws and our Privacy Policy. Subscribers may refer to the Data protection and security section of my.t protect Parental Control or Norton's Privacy Policy for more details. #### Subscription, Renewal & Billing **Q: Who can subscribe to the service?** A: Any my.t customer with a valid mobile (prepaid or postpaid) or fixed subscription or any non-my.t customer who is the parent of a child under 18 years, can subscribe to the service. **Q: How do I subscribe?** A: Visit myt.mu, use the my.t care app, or visit any Telecom Shop with your National ID. Once you subscribe, you will receive a 25-digit product key via SMS and/or Email. Enter this key in the "Partner Code" or "Service Provider" section during the Norton account setup **Q: How much does it cost?** A: - Monthly Plan: Rs 160/month vat inclusive (Exclusively for my.t Post-pay & Fixed customers). - Yearly Plan: Rs 2,160/year vat inclusive (mainly for my.t Prepay and non-my.t customers but my.t Postpay and fixed customers can also subscribe to this plan). **Q: How do I renew my subscription?** A: We'll notify you via SMS and email before your plan expires. While Norton sends its own reminders, please renew through Mauritius Telecom to keep your exclusive rates and contract terms. **Q: Can I cancel the subscription?** A: You can cancel the service at any time by visiting a Telecom Shop with your National Identity Card. **Q: What is the minimum contractual period?** A: The minimum contractual period for my.t protect Parental Control is 12 months. **Q: Is there a penalty fee if I cancel before the contractual period?** A: Yes. You will have to pay for the remaining months of the 12-month contract period (if on a monthly plan). #### Support **Q: I already subscribed to the service but can't access my account.** A: - Check that you received your subscription confirmation SMS/Email. - Ensure you have activated the 25-digit key on the Norton portal. - Need help? Call our Hotline on 8900, visit a Telecom Shop, or message us on Facebook --- ### FAQ: Postpay #### Activation & registration **Q: How can I get a my.t Postpay SIM?** A: - Individuals: Visit your nearest Telecom Shop with your National ID & a proof of address. - Small businesses & Enterprises: Visit your nearest Telecom Shop with a copy of BRN; NID of the company's director or that of the authorized signatory. **Q: When will the service be activated?** A: Your my.t Postpay SIM card will be activated immediately after registration in a Telecom Shop. **Q: Why should I choose a my.t Postpay 5G SIM?** A: Enjoy: - Fixed monthly rental charges - Ultra fast 5G speed - Ultra-low latency - Unlimited calls & SMS - More data for more surfing, streaming and gaming - Preferential PAYG tariffs on voice, SMS and data #### my.t 5G Postpay offers **Q: What do I need to experience 5G?** A: To enjoy my.t 5G, you need: - a 5G device with 5G setting on - 5G mobile coverage - an active 5G mobile package If any one of the above criteria is not met, you will experience a 4G service. **Q: Do I need a 5G phone when subscribing to a 5G offer?** A: No, you can use the 5G offers on any mobile device since they are compatible with any phone model. The offers are technology agnostic, meaning you can browse on 3G/4G/5G network. **Q: Is there a speed limit on the 5G offers?** A: No, you will surf at full 5G speed. Note: 5G speed can be experienced upon activation of a 5G enabled offer on a 5G enabled device in a 5G covered region. **Q: Is there a minimum term of contract?** A: A term of contract of 1-year minimum applies. **Q: Is there a penalty fee if I have to cancel my subscription before the minimum term of contract?** A: A penalty fee of Rs 2,500 VAT inclusive applies for all cancellations within the minimum 1-year contract. After the 1-year contract, no cancellation fees apply. **Q: Can I move to another offer within the minimum term of contract?** A: Yes, no penalty fees will be applied if you downgrade or upgrade your offer. **Q: What happens after I have used up all my data volume allowance?** A: After the allocated volume has been used up, the download/upload speed will be 3Mbps (Postpay 300), 5Mbps (Postpay 600) and 15Mbps (Postpay 1100). **Q: How can I check my remaining balance (data, calls, SMS)?** A: It's really easy! Just Send 'Conso by SMS to 8444. **Q: Are there any limitations to the calls in the Postpay offers?** A: The following calls are excluded in your Postpay offers: - international calls - roaming calls - calls to voice Short Codes (all operators) - calls to Special Service Numbers **Q: Are there any limitations to SMS in the Postpay offers?** A: The following SMS are excluded: - roaming SMS - premium SMS **Q: What is the voice, call & SMS out-of-bundle rates?** A: | calls to my.t mobile | Rs 1.00 per min | | --- | --- | | calls to other mobile | Rs 3.10 per min | | calls to fixed local operators | Rs 1.80 per min | | SMS | Rs 0.50 per SMS | **Q: Will I be notified for my data usage?** A: When you reach 70%, 90% and 100% of your allocated data, you will receive an SMS informing you of your usage at that moment. **Q: What if my monthly allocation (calls, SMS, data) is not fully used? Will it be carried forward?** A: No, your allocation (calls, SMS, data) will refresh every month upon completion of your billing cycle. **Q: How do I cancel my Postpay service?** A: Visit your nearest Telecom shop with your NID for your request. In case you wish to cancel your service before the 1-year period as per contract, you will have a charge of Rs 2,500 (vat incl). #### Prepay to Postpay **Q: Can I switch my account from my.t Prepay to my.t Postpay?** A: Yes, you can now switch your Prepay account to a Postpay account at no cost while keeping your same existing number. Terms & conditions apply. **Q: When will my account be activated?** A: The switch from prepay to postpay is immediate. **Q: What will happen to my existing Prepay credit before switching?** A: You can either use up all your credits before switching over to Postpay account or you can transfer the remaining credits to a third party. Just send "T [recipient mobile number] [amt to be transferred]" to 8500. **Q: How long is the contract period?** A: The contract period for your my.t Postpay SIM card is 12 months. Penalty fee applies upon cancellation before the minimum term of contract. **Q: I have switched to Postpay. Can I use my SIM for roaming?** A: Yes, you can. Please call us at 8900 to activate your roaming. **Q: Can I change my existing Postpay offer after I switch over to Postpay account?** A: Yes, you can change to any other Postpay offer which will be effective as from 1st of next month. (e.g. If a Prepay customer switched to Postpay 600 in May-24. The switch happens immediately. On 15-Jun-24, if the customer wishes to move to Postpay 1100, the upgrade will happen on 1-Jul-24). #### Bills & Payment **Q: How do I get my monthly bills?** A: You need to provide an e-mail address while filling the application form through which your bills will be sent every month. **Q: How do I pay my bills?** A: You can pay your bills via any one of these options: - telecom app - my.t money - Selfcare - Visit your nearest Telecom Shop --- ### FAQ: 5G #### What is 5G? **Q: What is my.t 5G?** A: 5G is the fifth generation of mobile network technology. It takes mobile data connectivity to the next level, increases speed and reduces latency. Connecting people, devices, machines and virtually everything, 5G will transform the way we live, work and play. **Q: How fast is my.t 5G?** A: 5G is around 10 times faster than 4G. Average speeds can range from 200Mbps to 700Mbps and peak speeds can reach up to 1Gbps. Speeds may vary depending on devices, location and other environmental factors. **Q: Why my.t 5G?** A: - It will transform the way we live and can help make life better. - It will set the stage for new opportunities and help make significant improvements in various fields. - It is a futureproof technology for Internet of Things (IoT), Augmented and Virtual Reality (AR/VR) and smart cities. **Q: What are the benefits of my.t 5G?** A: - Superfast data connection for smoother downloads and seamless streaming. - Connecting multiple devices without compromising network quality even in busy places. - Increased responsiveness with low latency. **Q: How can my.t 5G play an important role in IoT?** A: With IoT, there will be massive data exchange among large numbers of connected devices. And we will need extremely increased capacity, stable and secure connectivity and low latency. Hence 5G is considered as a key driver for IoT. #### Experiencing my.t 5G **Q: Where can I experience my.t 5G?** A: 5G coverage is available in several regions nationwide including Rodrigues. We are expanding our 5G coverage for you to enjoy a better experience. Click here to find out 5G covered areas. **Q: What do I need to experience my.t 5G?** A: To be able to experience 5G, you need: - A 5G compatible device - A my.t 5G SIM (USIM). - An active 5G unlimited mobile data pack. - To be in a my.t 5G coverage. **Q: How to enable 5G on my smartphone?** A: Huawei users Go to Settings > Mobile network > Mobile data > Preferred network mode > Choose NR/LTE/WCDMA/GSM auto iPhone users Go to Settings > Mobile data > Mobile Data Options > Voice & Data > Choose 5G Auto Steps to enjoy 5G experience on your iPhone Samsung users Go to Settings > Connections > Mobile networks > Network mode > Choose 5G/LTE/3G/2G **Q: How do I know if my SIM card is compatible with my.t 5G?** A: You can call us on 8900. In case you are still using an old 3G SIM, we will swap it for a 5G-ready SIM for free. **Q: What mobile data packs do I need to get my.t 5G?** A: For my.t Prepay For my.t Postpay If you are not subscribed to any 5G mobile data pack or you are surfing the internet using Pay As You Go (PAYG), you will not have access to 5G. We recommend that you subscribe to an unlimited mobile data pack. **Q: Will 5G use up my data allowance quicker than 4G does?** A: Whether you use 4G or 5G to download a 10GB movie, you'll use the same amount of data. However, 5G gives you a faster connection, making surfing, streaming and gaming seamless. **Q: What happens to my network when I am in an area that is not within the 5G coverage?** A: There will be no disruption in your mobile service. You will continue to enjoy seamless 4G/3G connectivity on my.t mobile network. #### 5G Devices **Q: Which 5G compatible devices are available in Telecom Shops?** A: We have a wide range of 5G compatible devices. Discover here. **Q: Will using 5G consume more battery power on my 5G device?** A: It depends. Under certain conditions, using 5G can consume more battery power than 4G. The phone's power consumption depends on the specific service and network environment. More battery power will be consumed when services with large data consumption (such as video streaming and gaming) are running, or when the network signal is weak. Compared to 4G, 5G provides faster network speeds per unit of time, indicating a larger power consumption. To save battery, on your phone's settings screen, set the 5G Power Saving mode to automatically switch between 4G and 5G networks to save battery. **Q: I already have a 5G compatible router/modem. How can I access 5G?** A: To be able to experience 5G, you also need: - A 5G compatible router/modem - A my.t 5G SIM (USIM) - An active unlimited mobile data pack. - To be in a my.t 5G coverage #### Miscellaneous **Q: 5G connection icon appears on my screen but I am not getting speeds above 100 Mbps** A: There may be different reasons for that: - You may have exceeded your daily volume allowance of your 5G mobile data pack. - If you are not subscribed to any 5G mobile data pack and you are surfing the internet using Pay As You Go (PAYG), you will not have access to 5G. - You may be in a zone with a low coverage or saturated with many users orwithin a building where indoor coverage is poor. - There could be a technical issue with your device. For support, call us on 8900 (residential customer) or 8919 (business customer) **Q: Can a 5G Hotspot replace Wi-Fi or home broadband?** A: While a 5G hotspot is not meant to replace Wi-Fi, it can be used as an alternative solution when no Wi-Fi or only very slow Wi-Fi is available. Our my.t home fibre broadband coverage islandwide and it provides very high speed Internet and good quality Wi-Fi to households. **Q: My home Wi-Fi router has a 5G label; do I already have 5G at home?** A: No. The 5G label on your home Wi-Fi router indicates that it operates in the 5GHz(gigahertz) spectrum band. Wi-Fi is based on a different technology than 5G (fifth-generation wireless). **Q: Can I use my.t 5G when I am roaming overseas?** A: Availability of 5G overseas will depend on roaming agreements with other operators. For support, call 8900 (residential customer) or call 8919 (business customer). **Q: Can I use data overseas if I have 5G?** A: Yes, you can. You will only need to change your phone settings. For Huawei: - Go to Settings > Mobile network > Mobile data > Access Point Names (APNs) > New APN - Set Name to 5g - Set APN to 5g - Save your settings For Samsung: - Go to Settings > Connections > Mobile Networks > Access Point Names (APNs) - Set Name to 5g - Set APN to 5g - Save your settings **Q: Can someone from overseas use 5G roaming in Mauritius?** A: Currently 5G roaming is not available. However, one can still roam on my.t mobile 4G network. --- ### FAQ: PUK #### About PUK **Q: My SIM card is blocked?** A: To unlock SIM, click on puk.myt.mu and follow the steps. **Q: How to disable your SIM PIN?** A: Note: Your original PIN was 1234 On IOS - Go to Settings > Mobile Data or Cellular > SIM PIN. - Switch the SIM PIN feature Off. - Enter your current SIM PIN and click Done. On Android - Go to Settings > Security > Set up SIM card lock. - Switch the SIM card lock feature Off. - Enter your current SIM PIN and click Done. --- ### FAQ: my.t travel #### my.t travel **Q: What is my.t travel?** A: my.t travel is an eSIM which provides you seamless data connectivity in 190+ countries. Reliable, affordable and without roaming charges, with my.t travel you can keep your WhatsApp number and stay connected with your friends and family. **Q: How do I buy a my.t travel data plan?** A: You can either buy on the my.t travel app or on https://travel.myt.muOn the my.t travel app: - Download and Install the my.t travel app on Play Store, App store, Huawei App Gallery. - On the app, go to Profile and tap on Login; register for first time user or sign in if you already have an account. - Select your destination and preferred data plan - Choose your payment method (Credit/Debit Card or my.t money) and click on 'Pay' - Confirm payment - Your new data plan will be available in My eSIMs section. **Q: How do I install a my.t travel eSIM via a QR code?** A: Ensure that your Wi-Fi/mobile data is ON during the activation process.Android - Go to Settings, select Connections, select SIM Manager, select Add eSIM. - Scan the QR code from another device or a printout. - Follow the instructions on the screen. iOS - Go to Settings, Cellular/Mobile data, select Add eSIM. - Follow the instructions on the screen. **Q: What is the Unlimited bundle?** A: Unlimited bundle gives you 1GB of high-speed data every 24 hours. After you finish the 1GB, your speed slows to 512kbps for the rest of the 24-hour period. **Q: When does the daily reset happen for Unlimited bundle?** A: Your 1GB high-speed allowance resets every 24 hours from the time your bundle is activated. Example: If you activate the bundle at 10:00 AM, it resets the next day at 10:00 AM. **Q: Is my.t travel eSIM compatible with all smartphones?** A: You need an eSIM compatible device to use my.t travel.Dial *#06# to confirm your phone's eligibility. Your device is compatible if "EID" appears under Device Info. **Q: I am not a my.t mobile customer. Can I still use my.t travel?** A: Yes, my.t travel offers affordable mobile data plans for both my.t and non-my.t customers traveling abroad. **Q: Do I need to switch off data roaming on my existing SIM?** A: Yes. It is recommended to switch off data roaming on your primary number (existing mobile number) to avoid bill shock. Switch on data roaming on your secondary number (eSIM) to enjoy the benefits of my.t travel. See instructions.Note: for SMS and calls, you will need your primary number to have roaming (roaming charges apply). **Q: How do I check my data usage?** A: On my.t travel app - Go to My eSIMs - Select your plan and tap on View details - Tap on View plan details to view your consumption Online - Sign in to your account. - Select My eSIMs - Tap on Plan details to view your consumption **Q: What is the validity period after a top-up has been done on my.t travel?** A: The validity of each plan varies but the validity period takes effect on the date of the top up.For example, when you purchase a 1GB plan with a validity period of 7 days and top up an additional plan of 3GB with a validity period of 30 days, your plan will be 4GB (1GB + 3GB) and the validity period will be extended by 30 days. **Q: Is there a limit to the number of devices I can use with my.t travel?** A: Each my.t travel eSIM profile is typically associated with one device. If you need to use my.t travel eSIMon multiple devices, you'll need to purchase separate profiles for each device. **Q: Can I scan/use the QR code received by more than 1 device?** A: No, 1 QR code can be scanned/ used by 1 device only. **Q: What happens if I lose my device with the my.t travel profile installed?** A: Please contact us on our WhatsApp number 55005001 or send an email to myttravel@telecom.mu immediately to deactivate the profile and prevent unauthorized usage. You can then go on https://travel.myt.mu to purchase a new plan and activate a new eSIM profile. **Q: Can I use my.t travel in multiple countries during my trip?** A: Yes, my.t travel allows you to use mobile data in multiple countries during your trip, provided your purchased plan includes coverage in these countries. We advise you to choose regional plans to ensure it covers all the countries you plan to visit. **Q: Why am I experiencing connectivity issues?** A: Please ensure that your device's eSIM settings are properly configured, your data roaming is switched on your my.t travel eSIM and that you're within coverage range. You can also reach out to us on our WhatsApp number 55005001 for further assistance or follow the troubleshooting tips: - Check Network Coverage: Ensure that you are within the coverage area of the network provider associated with your my.t travel as coverage may vary depending on your location and destination. If you're experiencing poor reception, try moving to a different location or area with better network coverage. - Restart Your Device: Sometimes, a simple restart of your device can resolve connectivity issues. Turn off your device, wait a few seconds, and then turn it back on to see if the issue persists. - Verify eSIM Settings: Double-check the eSIM settings on your device to ensure that the my.t travel profile is properly installed and activated.Go to your device's settings menu, then look for the "Cellular" or "Mobile Data" section to manage your eSIM settings. Make sure the my.t travel profile is selected as the Cellular data plan. - Reset Network Settings: Try resetting your device's network settings. This will reset Wi-Fi, Bluetooth, and cellular settings to their default configurations.Note that resetting network settings will remove saved Wi-Fi networks and Bluetooth devices, so you may need to re-enter passwords and re-pair devices - Check for Account Balance and Validity: Ensure that your my.t travel account has sufficient balance and that your data plan is still valid. If your account balance is low or your plan has expired, you may experience connectivity issues until you top up or renew your plan. **Q: When should I purchase my my.t travel?** A: You can purchase your my.t travel eSIM before or upon arrival at your destination.To buy your my.t travel when abroad: - Enable roaming on your local SIM to receive OTP - Make payments via my.t money or credit card (Visa, Mastercard) To avoid any hassle, we recommend you purchase your my.t travel before your flight. **Q: How to install and activate your my.t travel on your mobile?** A: Ensure that your Wi-Fi/mobile data is ON during the activation process.Go to My eSIMs and click on 'Install eSIM'Install eSIM (Android) - Tap on Activate eSIM - On eSIM Installation pop-up, tap on OK - In Connections, go on SIM Manager and tap on Add eSIM - Select Scan QR Code - Click on Enter activation code - Click and paste the activation code - Tap on Done - Tap on Add (Installation may take some time, do not exit the screen) - Follow instructions on screen - Once you reach your destination, connect to a mobile network/operator and turn ON Data Roaming for your eSIM Install eSIM (iPhone) - Tap on Activate eSIM - Tap on Allow - Follow the instructions on the screen - Once you reach your destination, connect to a mobile network/operator and turn ON Data Roaming for your eSIM On the my.t travel website (https://travel.myt.mu) - Select your destination and preferred data plan - Register or sign in if you already have an account - Choose your payment method (Debit/Credit card, my.t money, MauCAS), and click on 'Pay now' - You will be directed to a confirmation page and receive a mail notification with your QR code once your order has been processed. - You can also find your QR code under the My eSIMs tab. - Scan the QR code received by email to install the eSIM on your device and follow the instructions to activate your plan. **Q: I'm experiencing issues while trying to install my.t travel.** A: If you are experiencing issues to install, ensure the following: - Disconnect Wi-Fi and turn it on for a few minutes to allow the eSIM to set itself up correctly after scanning the QR code. Additional Information - If your eSIM is not connecting to a network, please ensure that Cellular/Mobile Data is assigned to your eSIM and Data Roaming is ON. - If you are connected to a network but data connection is not working as expected, please check if APN is mentioned in your eSIM profile information. If yes, please set the correct APN for your eSIM. Please turn Airplane mode ON for a few seconds, then turn it OFF, and check the connection again. **Q: Can I continue to use data after my high-speed limit is reached?** A: Yes, you can still use data, but at a reduced speed of 512kbps until the next reset. **Q: How is my.t travel different from roaming?** A: With my.t travel, there are no roaming charges, no bill shock. **Q: Can I call and send SMS via my.t travel?** A: my.t travel is an eSIM with mobile data plan supporting data ONLY. Traditional calls and SMS are not available. However, you can stay connected via WhatsApp calls and texts. (This includes other apps which use mobile data for calling). **Q: What are the acceptable payment methods to buy my.t travel?** A: You can use the following payment methods:(a) my.t travel app: my.t money and Debit/Credit Card (Visa, Mastercard).(b) Online: my.t money, Debit/Credit Card (Visa, Mastercard) and any local mobile payment app. **Q: How do I Top Up my data plan?** A: On my.t travel app - Go on My eSIMs - Tap on Top Up - Select your plan - Tap on Buy now - Follow the instructions on the screen Online - Sign in to your account. - Click on the Profile icon - Go to My eSIMs - Select Add Top Up **Q: Is there an expiry date for the plan I purchased?** A: The validity period for a plan begins upon connection to the destination country. For example, if a user purchases a bundle for Turkey (valid for 30 days) but downloads the eSIM in Mauritius, the plan will be activated once the user arrives in Turkey, and the validity period will then start. **Q: Can I use my.t travel eSIM for business travel purposes?** A: Yes, my.t travel is the ideal mobile data plans for both personal and business travel purposes. You can choose from a variety of data plans tailored to your specific travel needs, whether you're traveling for leisure or business. **Q: Can my profile be transferred to another device?** A: No. The Profile is valid for one device only. **Q: Can I activate my.t travel without having a QR code scanner on my mobile device?** A: Yes, you can. Kindly refer to email sent for activation of my.t travel. Download and follow Activation Instructions accordingly. **Q: I bought a plan but did not travel nor installed my.t travel. Can I claim for a refund?** A: No. Unfortunately, a refund is not possible once my.t travel is purchased. **Q: What network providers are available with my.t travel?** A: Cellplus has partnership with various network providers worldwide who offer coverage in multiple countries and regions. The specific network providers may vary depending on your location and destination. On your preferred plan, click on Supported countries then click on the [i] next to the country you plan to visit to get the network providers available. **Q: I am connected to a mobile network but the data connection is not working.** A: If you're connected to a network but experiencing issues with your data connection, please verify if the APN (Access Point Name) is provided in the selected bundle on https://travel.myt.mu. Select your specific bundle and click on '>' to view the APN information. If an APN is listed, set it correctly for your eSIM. Then, turn Airplane mode ON for a few seconds, turn it OFF, and check your connection again. - For Android: Go to Settings > Mobile Networks > Access Point Names, tap Add or +, and enter the APN code/info under APN. - For iOS: Go to Settings > Cellular > Cellular Data Network and enter the APN code/info under APN. Contact Customer SupportIf none of the above steps resolve your connectivity issues, please contact us on myttravel@telecom.mu or on our hotline number 55005001 for further assistance. Provide them with details about the issue you're experiencing, including any error messages or symptoms, so they can help troubleshoot effectively. --- ### FAQ: my.t protect SIM #### my.t protect SIM **Q: What is my.t protect SIM?** A: In the initial phase, this is a mobile service designed to help keep your child safe online when accessing the Internet using mobile data. It automatically blocks harmful websites, common VPNs and specific apps when your child uses mobile data on their mobile phone. In the second phase, a comprehensive solution covering home Wi-Fi as well as additional features will be made available. **Q: How does the service work?** A: The service works at the network level on mobile data. It filters and blocks harmful websites and online content based on ICTA guidelines. No app installation or setup required. **Q: Who is this service for?** A: Parents who wish to protect their kids from harmful content online can subscribe to my.t protect SIM. The service will be activated on the child's mobile number. **Q: Who can activate or deactivate the service?** A: Only the registered SIM card owner (parent or responsible party) can subscribe or unsubscribed to the service. **Q: How to subscribe?** A: Visit any Telecom Shop with the required documents: For New Customers: - Parent's NID - Proof of address (not older than 3 months) For Existing Customers: - SIM owner's NID **Q: What is the cost of my.t protect SIM service?** A: my.t protect SIM is priced at Rs 120/month (VAT incl.). For prepay customers, once you subscribe, please ensure that your child has sufficient mobile credit for the service to remain active . **Q: How can I stop or cancel the service?** A: You can cancel anytime by visiting any Telecom Shop with your NID. **Q: What if the service is not working following subscription?** A: - First, make sure you are using mobile data, not Wi-Fi. - Switch Flight/Airplane Mode ON and OFF. - If the issue persists, call 8900 for support. **Q: Does the service work on Wi-Fi?** A: No. It only works on mobile data. When connected to Wi-Fi, the filter will not apply. Rest assured, in the second phase, a comprehensive solution covering home Wi-Fi will be made available. **Q: Is my child 100% protected from all harmful content?** A: my.t protect SIM is a best-effort protection service and cannot guarantee 100% protection. **Q: Does the service work while roaming?** A: No. Filtering only works when connected to the my.t mobile network in Mauritius. **Q: Can children bypass it using VPNs or proxies?** A: The service blocks most popular VPNs and proxy tools. However, bypassing is possible if: - Other VPNs or proxy apps are installed - Wi-Fi is used on the device - A different SIM card is used on the device **Q: Do I need to install an app?** A: No. The service works directly on my.t mobile network. No app, no software, no complicated setup. **Q: Is my privacy protected?** A: Yes. Mauritius Telecom does not monitor or store browsing history. The service only filters harmful websites and apps. **Q: What happens if I switch devices?** A: The service follows your mobile number/SIM. If you insert your SIM into another phone, the protection continues automatically on mobile data access. **Q: More info:** A: - Call our Hotline on 8900 - Visit our nearest Telecom Shop - Contact us via our Facebook page --- ### FAQ: Prepay Data Pack #### Purchase & Activation **Q: Who can buy the new my.t 5G Data packs?** A: The new my.t 5G Data packs are available for both new and existing my.t mobile Prepay customers. Grab your my.t mobile SIM card in any Telecom Shop or my.t retailer and enjoy 5G on the most affordable mobile network. **Q: How can I buy the 5G mobile data packs?** A: There are 4 ways: - SMS: Send price of data pack to 8684 | 1-Hour | Send H to 8684 | | --- | --- | | Daily | send D to 8684 | | Weekend | send 2D to 8684 | | Weekly | send W to 8684 | | Monthly | send M to 8684 | | 3-Month | send 3M to 8684 | - my.t money - my.t care app - Get your pack from your nearest my.t retailer **Q: Can I buy a mobile data pack for a friend?** A: Sure! There are 3 ways: - SMS: send gift **Q: How many different packs can I buy at the same time?** A: You can have at most 5 different mobile data packs on your mobile number. **Q: How many times can I buy the same pack?** A: You can buy as many packs as you want and their validity will be extended. There's just one exception: the 1-Hour pack has a limit of two purchases per day. **Q: Why can’t I buy more than two 1-Hour pack per day?** A: The 1-Hour pack is recommended for those in an emergency or when you need to check something important online fast. We limit the purchases to ensure everyone has a chance to use it. If you need more data throughout the day, we have other mobile data packs available, like our Daily pack valid for 24 hours. **Q: Do the packs include free SMS or free calls?** A: - This offer is exclusively for data. Most people use more apps like WhatsApp to chat and call. Which is why our offers focus on giving you more data to use these apps freely. - To enjoy calls and SMS, you can get the Love Pack at only Rs 39. Send by SMS: buy Love Pack to 8684 #### Daily Volume Allowance **Q: What is the validity of the new Mobile Data packs?** A: | 1-Hour | Daily | Weekend | Weekly | Monthly | 3-Month | | --- | --- | --- | --- | --- | --- | | 1 hour | 24 Hours | 2 days | 7 days | 30 days | 90 days | **Q: What is the daily allowance for each pack?** A: The daily allowance allocated is reset every day at 00:05 throughout your pack validity. | 1-Hour | Daily | Weekend | Weekly | Monthly | 3-Month | | --- | --- | --- | --- | --- | --- | | Unlimited for 1 hour | 7GB/day | 10GB/day | 5GB/day | 6.7GB/day | 11.4GB/day | **Q: At what time will my daily volume allowance be reset?** A: The daily allowance allocated is reset every day at 00:05 throughout your pack validity. **Q: What happens if I use up all my daily volume allowance?** A: Once the daily volume allowance is used, you will continue to browse for free at a reduced speed. After 00:05, your daily allowance will be reset and you will once again enjoy the offer until its validity period. **Q: What if I use up my volume allowance?** A: Once your volume allowance is over, your speed will be between 3Mbps to 20Mbps. **Q: Will I be notified when I reach my daily volume allowance?** A: You will receive an SMS when you reach 100% of your daily volume allowance **Q: Will my remaining daily volume allowance carry forward?** A: A daily allowance is not carried forward, it is reset at 00:05. #### Pack Renewal **Q: Will my data pack renew automatically?** A: Yes, your data pack renews automatically. You will receive an SMS notification before renewal. Data packs purchased via my.t money or credit card on my.t care app and 1-Hour pack will not be renewed automatically. **Q: Why has my pack not been renewed?** A: - Your balance may be less than the Pack price. - You may have stopped auto-renewal of your Pack. - You may have purchased the Pack on my.t money. - You may have purchased the Pack via my.t money or credit card on my.t care app. - You have purchased a 1-Hour Pack. **Q: Can I stop my auto-renewal?** A: If you would like to stop the auto-renewal, send stop to 8684 #### Miscellaneous **Q: Do the Packs include free SMS or free calls?** A: This offer is exclusively for data. To make calls, ensure that you have enough credit. To enjoy unlimited data, calls and SMS, you can get the Love Pack at only Rs 39. Send by SMS: buy Love Pack to 8684 **Q: I have two different data packs, which one will be used first?** A: The pack whose validity ends first will be used first. E.g 1: if you buy a Weekly pack and a Monthly pack at the same time, the Weekly pack will be used up first, followed by the Monthly pack. E.g 2: if your Weekly pack ends in 1 week and your Monthly pack ends in 24h, your Monthly pack will be used up first. **Q: I have an active 4G pack, can I purchase the 5G data pack?** A: Yes, you can. [The pack whose validity ends first will be used first.] **Q: Will my 4G unlimited pack be cumulated with the new 5G unlimited pack?** A: No, the 4G unlimited pack and the 5G unlimited pack are two different packs. **Q: I recently purchased an old pack. What will happen to the data volume and speed?** A: You will continue to enjoy your old pack with 5G speed until it expires. The data volume in the pack will remain unchanged, and the pack will not auto-renew. **Q: Will my existing pack be auto-renewed?** A: No, your existing pack will not auto-renew to the new offer. Once the pack expires, you will need to send the new keyword to access the new mobile data packs. **Q: Can I use the pack on Roaming?** A: 5G data packs are available only locally (i.e. Mauritius & Rodrigues). Standard data roaming charges will apply when abroad. **Q: How can I check my remaining balance?** A: Send Query to 8684 **Q: I recharged my mobile number just before my pack expired, but it did not auto-renew. Why?** A: Auto-renewal requires sufficient balance before the pack expiry. If the recharge is done too close to the expiry time, the pack may not renew automatically. To avoid this: - Ensure you have sufficient balance at least 5 minutes before pack expiry - Avoid recharging at the last minute **Q: Why does my data pack purchase fail even though I have enough balance?** A: If your mobile data is switched on without an active data pack, Rs 3.00 is temporarily reserved from your balance for Pay-As-You-Go (PAYG) browsing. This reserved amount cannot be used to buy a data pack. What to do:Switch off your mobile data, then purchase the data pack. **Q: Why can't I make a call even though I have Rs 3 or more?** A: When mobile data is switched on without an active data pack, Rs 3.00 is temporarily reserved for PAYG data.While this amount is reserved: - It cannot be used for calls - It cannot be used to purchase data packs What to do:Switch off your mobile data to make calls. --- ### FAQ: SIM #### SIM **Q: My SIM card is blocked?** A: To unlock SIM, click on puk.myt.mu and follow the steps. #### Getting a new sim **Q: How do I recharge my prepay account?** A: Using my.t money - Open your my.t money app - click on 'Recharge' and select 'Airtime'. - You can recharge or buy data packs for your mobile or another my.t mobile. Scratch Card (Option 1) - Scratch the security panel on your my.t mobile scratch card to reveal the 14-digit number - Dial 124 on your mobile - Choose Option 1 by pressing 1 to refill your account - Enter the 14-digit number - A voice prompt will give you your new credit level - You will also receive an SMS indicating your new credit level and validity of your account. Scratch Card (Option 2) - Dial *124* + 14-digit code of the scratch card followed by # - A flash SMS will be displayed on your mobile with the new balance and validity of the account - You will also receive an SMS indicating your new credit level and validity of your account ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One) - Insert your debit or credit card in the slot of the machine - Input the PIN number of your debit or credit card - Choose your account - Choose transaction (Recharge) - Select the denomination - Input your mobile number - Confirm your mobile number - You will receive an SMS indicating your new credit level and validity of your account Recharge with E-voucher - Go to any retailer with our E-voucher system (look for the E-voucher sign) and ask for an E-voucher top-up - Choose an E-voucher amount between Rs 10 and Rs 5000 - Retailer will take your payment and do the transaction - You will get an SMS notification on your mobile confirming the transaction **Q: How to check my validity period and available credit?** A: Option 1 - Call 126. - The voice prompt will tell you your new credit level and the validity period of your account. - Tariff : First 7 queries free of charge (per day) ; then 60cts per query Option 2 - Send "query" to 8122 by SMS - You will receive an SMS immediately, indicating your credit level and validity of your account. - Tariff: Free of charge Option 3 - Dial *122# - You will receive a flash message that will have your available credit and validity of your account. - Tariff : Free of charge **Q: my.t mobile Prepay Call Charges** A: With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges. | Destination | Tariffs/minute* | | --- | --- | | Call to my.t mobile mobiles (Prepay and Postpay) | Rs 1.20 | | calls to my.t mobile Magic Numbers | Rs 1.00 | | calls to my.t fixed lines** | Rs 3.48 | | calls to other mobile operators | Rs 3.60 | | Mobile Data | Rs 0.20 per MB | | SMS | Rs 0.60 per SMS | * All prices quoted are VAT exclusive ** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc **Q: What happens when my validity period for my credit has lapsed?** A: Three days before your validity period lapses, we alert you by SMS. During those three days we also notify you of this state by a voice message each time you make a call. Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls. If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. When deactivated you will no longer be able to recharge or receive calls. **Q: Can I use my mobile phone if I have no credit on my account?** A: If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers: - 124 for recharge - *122# for balance enquiry --- ### FAQ: eSIM #### eSIM **Q: What's an eSIM?** A: An eSIM (shortened for Embedded SIM) is just a physical SIM gone digital. Already built in your smartphone as a tiny chip, eSIM contains all the information needed to connect to my.t network. **Q: Which devices are eSIM compatible?** A: See our range of eSIM devices here. **Q: Why get an eSIM?** A: Offering convenience and a hassle-free experience, eSIM is great for anyone who wants to use both their work and personal numbers on a single smartphone. What's more, your eSIM number can be used on two different devices with our One Number service. More info **Q: Can an eSIM be damaged?** A: It's highly unlikely. An eSIM is a small, in-built component hence physical damage is very rare. Moreover, eSIM is more water resistant compared to physical SIM. If your service has stopped working, try restoring your eSIM profile or contact 8900 if the problem persists. **Q: Can I use 2 eSIMs at the same time?** A: iPhone 13 and newer models allow you to use two eSIMS simultaneously **Q: How to activate an eSIM?** A: Whether you are a my.t Prepay or a my.t Postpay customer, visit any Telecom shop to activate a new eSIM. What you need: - Your NIC or passport - A proof of address less than 3 months old - An eSIM compatible device **Q: Can I convert my physical SIM to eSIM** A: Yes, you can either do it online or visit any Telecom Shop to convert your physical SIM into an eSIM. You will receive a QR code to proceed for the activation. **Q: How to download the eSIM?** A: - First of all make sure your phone is connected to Wi-Fi and mobile data is ON - Update your device software to the latest version - Ensure you have a valid email address to receive your QR code. - We will send you an email with your QR code. To activate the eSIM, you just need to scan the QR code and follow the instructions. It should only take a few minutes for the email to arrive. Scan the QR Code or enter eSIM information (LPA string) - Make sure you've already registered your eSIM in a Telecom shop - Scan the QR Code (received by email) or manually enter the LPA string - Go to Settings and follow the steps: For iOS - Select Mobile Data or Cellular. - Tap Add Cellular / Mobile Plan. - Use your iPhone to scan the QR code you received by email or in Telecom Shop. For Android - Select Connections - SIM Card manager - Select Add mobile plan - Select Add eSIM using QR code - Use your smartphone to scan the QR code you received by email or enter the LPA string manually. **Q: I don't want to use eSIM anymore** A: - To convert to a physical SIM, visit a Telecom shop. - To stop using the eSIM, go to Settings on your smartphone and delete. - To re-use the eSIM after deletion, re-scan on any compatible device. **Q: Does eSIM support 5G network?** A: eSIM and 5G are not directly related. If your device is compatible to 5G you will be able to experience 5G with your eSIM in our my.t 5G Experience Zones: - Ebene Cybercity - University of Mauritius - La City Trianon - Bagatelle Mall More regions coming soon. Do check our website for updates. **Q: Is there any limit to the number of eSIM profiles I can have?** A: You can download several profiles on your phone. The number of eSIM profiles depends on the space capacity of the eSIM. However, you will be able to use only one eSIM at a time. **Q: Is there any fee for eSIM?** A: Yes, you will be charged Rs. 100 (including VAT) when you opt for an eSIM. **Q: What is an eSIM profile?** A: An eSIM profile is a virtual profile that stores the user's subscription and network settings. **Q: Why do I need an eSIM profile?** A: An eSIM profile is necessary in order to connect to my.t network thus enabling you to send and receive calls, texts and data. **Q: How long does it take to download a profile?** A: An eSIM profile can be downloaded in a matter of seconds depending on your internet connection. **Q: My QR code isn't working. What should I do?** A: If you are having trouble scanning your QR code, please ensure: a. You are connected to a Wi-Fi connection; b. You are not scanning the QR code from your phone's camera and following the right process to scan the QR code. c. Check if your phone is compatible for eSIM. d. Check if your phone's camera is working If you've tried the methods above and still cannot scan the QR code, you can still set up the eSIM manually. When prompted to scan the QR code, click "Enter details manually" and enter the LPA string from your eSIM email. If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop. **Q: How long will it take for my eSIM to be activated?** A: Your eSIM service will be ready to use within a few minutes. If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop. **Q: I've accidently deleted my eSIM from my phone, what do I do?** A: Please contact us on 8900 or visit your nearest Telecom shop. **Q: Can I use eSIM as dual-SIM?** A: Yes, eSIM works using dual-SIM as well. That means you can continue using your regular physical SIM card while using the eSIM. **Q: What are the benefits of having a Dual SIM with an eSIM?** A: Dual SIM with an eSIM opens up many possibilities that were previously unavailable with only a physical SIM such as: - Having two phone numbers and two different plans tied to a single device (particularly for iPhone users) - Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs **Q: Can I use my eSIM QR code with another phone?** A: Once you've used your QR code with a phone, the eSIM profile is locked to that phone. If you want to use your eSIM on another phone, you will need to delete the eSIM on your existing device and rescan the QR code on the new device. Ensure your new device is eSIM compatible before starting the operation. **Q: Can I swap my eSIM to Physical SIM later?** A: Yes, you can convert your eSIM to physical SIM card and vice versa in a Telecom Shop. **Q: Do I need a physical SIM to be able to use an eSIM on my smartphone?** A: No, you don't need a physical SIM if you are using an eSIM. **Q: I want to upgrade / change my smartphone. Will my eSIM work?** A: As long as your new smartphone is eSIM compatible, it will work. **Q: My eSIM device is lost or stolen** A: Please contact us on 8900. Our team will do its best to assist you. --- ### FAQ: Tourist SIM #### Tourist SIM **Q: What is my.t 5G Tourist SIM/eSIM?** A: my.t 5G Tourist SIM/eSIM is a premium offer for anyone travelling to Mauritius, enhancing their travel experience with the fastest 5G mobile data, SMS and voice calls for a period of 30 days for just €30 (VAT incl.) - Unlimited 5G mobile data - Unlimited SMS - Rs 200 airtime (local and/or international calls) **Q: Why choose a my.t 5G Tourist SIM/eSIM?** A: - my.t 5G Tourist SIM/eSIM is a premium offer whereby you will enjoy Unlimited mobile data for a period of 30 days. - my.t is the fastest, widest and most popular 4G/5G network in Mauritius. - You can enjoy your stay by avoiding excessive roaming fees. **Q: Who is eligible for the my.t 5G Tourist SIM/eSIM?** A: The my.t 5G Tourist SIM/eSIM is available to anyone aged 18 or above who is coming to Mauritius, either as a tourist or on business. **Q: Where can I get a my.t 5G Tourist SIM/eSIM?** A: - Click here for your online purchase - Telecom Shop at SSR International Airport (upon arrival) - my.t Digital Kiosk at SSR International Airport - for eSIM only - In any Telecom Shop across the island - At one of our partner hotels or an authorised retail stores **Q: How to test eSIM compatibility?** A: Dial *#06# to confirm your phone's eligibility. Your device is compatible if "EID" appears under Device Info (See example below) **Q: What documents are needed to buy a my.t 5G Tourist SIM/eSIM?** A: You only need a valid passport and an address of stay in Mauritius. **Q: Will I be able to use the my.t 5G Tourist SIM/eSIM after the validity period?** A: Unfortunately, the my.t 5G Tourist SIM/eSIM is valid for 30 days only. If you're extending your stay in Mauritius, you can visit any Telecom Shop or call 8900 for assistance. **Q: How to recharge the my.t 5G Tourist SIM/eSIM?** A: - Recharge here - At any local retailer/supermarket or Telecom Shops **Q: What should I do if I lose my my.t Tourist SIM?** A: In case of loss or damage, the SIM card can be replaced at any Telecom Shop at a fee of Rs 100.Please visit our website to locate us. **Q: How do I check my balance?** A: Dial *122# to check your credit balance **Q: What are the charges for Local calls & International calls?** A: For Local calls: | Destination | Tariffs/minute* | | --- | --- | | Call to my.t mobile (Prepay and Postpay) | Rs 1.20 | | Call to my.t mobile Magic Numbers | Rs 1.00 | | Call to my.t fixed lines** | Rs 3.48 | | Call to other mobile operators | Rs 3.60 | | SMS | Rs 0.60 per SMS | * All prices quoted are VAT exclusive** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc For International calls **Q: I have already bought the my.t 5G Tourist SIM/eSIM online but now I need to cancel my flight to Mauritius. Is it refundable?** A: Unfortunately, online purchases are not refundable. **Q: My travel dates have changed, can I update my booking?** A: Unfortunately, once submitted, details of confirmed order cannot be changed. However, rest assured that your my.t 5G Tourist SIM/eSIM will be activated on the day you collect it at the Telecom Shop counter at the airport, upon presentation of your passport and address of stay. **Q: Which cards are accepted while buying my.t 5G Tourist SIM/eSIM?** A: Any valid Visa and Mastercard are accepted. **Q: How many SIM cards can I activate/book?** A: You can purchase more than 1 my.t 5G Tourist SIM/eSIM through different bookings. At my.t digital kiosk, you can purchase up to 10 eSIMs at one go. **Q: Are my personal information and credit card details secured?** A: Your security and privacy are important to us, and we make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. Your password is also required to complete any online transaction. Do not share your password with anyone. **Q: What is my.t digital kiosk?** A: Our my.t digital kiosk is a self-service counter for tourists to conveniently purchase my.t 5G Tourist eSIMs - Get your eSIM within 3 minutes - 24/7 accessibility - User-friendly interface **Q: How to buy my.t 5G Tourist eSIM at the digital kiosk?** A: At the digital kiosk at the SSR International Airport, you will have to: - Scan your passport through the kiosk scanner - Fill in the required details (address of stay in Mauritius and your email address) - Select number of eSIMs - Complete payment via Visa and Mastercard card through the POS terminal attached to the kiosk After successful purchase, you will receive: - Payment receipt - QR code(s) for eSIM(s) bought, both by email and a printed copy from the kiosk printer for immediate eSIM activation (ensure you have an Internet/Wi-Fi connection) **Q: I'm having an issue while buying my.t 5G Tourist eSIM at the digital kiosk.** A: - Send us a WhatsApp message on 55005003 (24/7 support). - You can also request assistance at the Telecom Shop at SSR International Airport (in the Arrival lounge). - You can also call 8900 and our team will assist you. **Q: Additional information** A: - Call our Hotline on 8900 (free of charge in Mauritius) - Visit our nearest Telecom Shop - Contact us via our Facebook page - WhatsApp message us on 55005003 (for eSIM bought at my.t Digital Kiosk) **Q: Qu'est-ce que la my.t 5G Tourist SIM/eSIM ?** A: La my.t 5G Tourist SIM/eSIM est une offre premium destinée aux visiteurs à Maurice. Profitez d'une expérience améliorée avec la data 5G la plus rapide, SMS et appels pendant 30 jours, le tout pour seulement 30 € (TVA incluse). - Data 5G illimitée - SMS illimités - Rs 200 de crédit d'appels (vers des numéros locaux et internationaux) **Q: Pourquoi choisir my.t 5G Tourist SIM/eSIM ?** A: - La my.t 5G Tourist SIM/eSIM est une offre premium incluant de la data 5G illimitée pendant 30 jours. - my.t est le réseau 4G/5G le plus rapide, le plus étendu et le plus populaire à Maurice. - Vous pouvez profiter de votre séjour sans les frais de roaming. **Q: Qui est éligible à la my.t 5G Tourist SIM/eSIM?** A: La my.t 5G Tourist SIM/eSIM est disponible pour toute personne âgée de 18 ans ou plus se rendant à Maurice, que ce soit pour le tourisme ou pour affaires. **Q: Comment obtenir la my.t 5G Tourist SIM/eSIM ?** A: - Cliquez ici pour acheter en ligne - Au guichet du Telecom Shop à l'Aéroport International SSR (à votre arrivée à Maurice) - Au kiosque digital my.t à l'Aéroport International SSR (près de la zone des bagages) – eSIM uniquement - Dans l'un de nos Telecom Shops à travers l'île - Dans l'un de nos hôtels partenaires ou chez un revendeur agréé **Q: Quels documents sont nécessaires pour acheter la my.t 5G Tourist SIM/eSIM ?** A: Vous n'avez besoin que d'un passeport valide et de l'adresse de votre lieu de séjour à Maurice. **Q: Comment vérifier la compatibilité eSIM de votre smartphone ?** A: Composez le *#06# sur votre smartphone. Si "EID" apparaît dans les informations de l'appareil, cela signifie que votre smartphone est compatible eSIM. (Voir exemple ci-dessous.) **Q: Pourrais-je utiliser la my.t 5G Tourist SIM/eSIM après la période de validité ?** A: Malheureusement, la my.t 5G Tourist SIM/eSIM n'est valable que pour une durée de 30 jours. Toutefois, si vous comptez séjourner plus de 30 jours à Maurice, visitez un de nos Telecom Shops ou appelez le 8900 pour assistance. **Q: Comment recharger la my.t 5G Tourist SIM/eSIM ?** A: - Rechargez ici - Chez l'un de nos revendeurs/ supermarchés ou dans nos Telecom Shops **Q: Quels sont les tarifs pour les appels locaux et internationaux ?** A: Appels Locaux: | Destination | Tarifs / minute* | | --- | --- | | Appels vers my.t mobile (Prepayé et Postpayé) | Rs 1.20 | | Appels vers my.t mobile (Magic Numbers) | Rs 1.00 | | Appels vers lignes fixes my.t** | Rs 3.48 | | Appels vers d'autres opérateurs mobile | Rs 3.60 | | SMS | Rs 0.60 par SMS | * Prix excluant VAT** exception: les numéros audiotex e.g. 301xxxx, 302xxxx, etc Pour les appels internationaux **Q: J'ai déjà acheté la my.t 5G Tourist SIM/eSIM en ligne, mais je dois annuler mon séjour à Maurice. Est-elle remboursable ?** A: Non, les achats effectués en ligne ne sont pas remboursables. **Q: Mes dates de voyage ont changé, puis-je modifier ma réservation ?** A: Malheureusement, une fois la commande soumise, les détails ne peuvent pas être modifiés. Cependant, rassurez-vous, votre my.t 5G Tourist SIM/eSIM sera activée le jour où vous la récupérerez au guichet du Telecom Shop à l'aéroport, à votre arrivée. **Q: Quelles cartes sont acceptées lors de l'achat de la my.t 5G Tourist SIM/eSIM ?** A: Toutes les cartes Visa et Mastercard valides sont acceptées. **Q: Mes informations personnelles et mes données bancaires sont-elles sécurisées ?** A: La sécurité et la confidentialité de vos données sont essentielles pour nous. Nous mettons tout en œuvre pour garantir une protection renforcée afin que vos informations soient en sécurité et accessibles uniquement par vous, lorsque vous en avez besoin. Votre mot de passe est également requis pour finaliser toute transaction en ligne. Ne partagez jamais votre mot de passe avec qui que ce soit. **Q: Combien de cartes my.t 5G Tourist SIM/eSIM puis-je activer ou réserver ?** A: Vous pouvez acheter plusieurs my.t 5G Tourist SIM/eSIM via différentes réservations. Au kiosque digital my.t, vous pouvez acheter jusqu'à 10 eSIMs en une seule fois. **Q: Comment vérifier ma balance ?** A: Composez *122# pour vérifier votre crédit **Q: Que faire si je perds la my.t 5G Tourist SIM ?** A: En cas de perte ou de dommage, votre carte SIM peut être remplacée dans l'un de nos Telecom Shops pour seulement Rs 100. Veuillez consulter notre site web pour trouver le point de vente le plus proche. **Q: Qu'est-ce que le kiosque digital my.t ?** A: Le kiosque digital my.t est un comptoir en libre-service permettant aux touristes d'acheter facilement la my.t 5G Tourist eSIM. - Obtenez votre eSIM en moins de 3 minutes - Accessible 24h/24 et 7j/7 - Interface simple à utiliser **Q: Comment acheter la my.t 5G Tourist eSIM au kiosque digital my.t ?** A: Au kiosque digital situé à l'Aéroport International SSR (près du comptoir des bagages), vous devrez : - Scanner votre passeport à l'aide du lecteur du kiosque - Remplir les informations requises (adresse de séjour à Maurice et adresse e-mail) - Sélectionner le nombre de eSIMs souhaité - Effectuer le paiement via le terminal POS intégré au kiosque Après un achat réussi, vous recevrez : - Un reçu de paiement - Le(s) code(s) QR de la eSIM, envoyés par e-mail et imprimés via l'imprimante du kiosque pour une activation immédiate (Vous recevrez un mot de passe sur la version imprimée pour la connexion au Wi-Fi) **Q: J'ai eu un souci lors de l'achat de la my.t 5G Tourist eSIM au kiosque digital my.t** A: - Envoyez-nous un message WhatsApp au 55005003 (assistance 24h/7). - Vous pouvez également demander de l'aide au Telecom Shop de l'Aéroport International SSR (dans le hall d'arrivée). - Vous pouvez aussi appeler le 8900 ; notre équipe se fera un plaisir de vous assister. **Q: Informations complémentaires** A: - Appelez notre hotline au 8900 (appel gratuit depuis Maurice) - Rendez-vous dans le Telecom Shop le plus proche - Contactez-nous via notre page Facebook - Envoyez-nous un message WhatsApp au 55005003 (pour les eSIM achetées au kiosque digital my.t) --- ### FAQ: Postpay Premium #### Postpay premium **Q: Who can subscribe to the Postpay premium bundle offer?** A: Subscribers need to meet the following criteria: - Be an existing my.t Postpay customer for at least 6 months - No outstanding MT bills. View all Terms and Conditions here. **Q: I am a Prepay customer. Can I purchase a device under the Postpay premium bundle offer?** A: To be eligible to the Postpay device offer, you need to be an existing my.t Postpay customer for at least 6 months. **Q: What devices are available with the Postpay premium bundle offer?** A: Click here to discover the list of devices. **Q: I cannot find the smartphone model in the list.** A: For the time being, you can only purchase a device from the above list. **Q: What is the contract period for the Postpay premium bundle offer?** A: The contract period is 24 months. **Q: How do I settle the monthly charges for my device?** A: The charges will be included in your monthly Postpay bill. **Q: How do I get my monthly bills?** A: You will receive your monthly bill on the email address you provided during your subscription. **Q: What happens if I do not pay my monthly bills?** A: If you fail to pay your monthly instalments or any other sum due under this agreement despite several reminders, we reserve the right to: - block the IMEI - take credit control actions - terminate your contract. **Q: Can I terminate my contract before 24 months?** A: In the event of early termination, you will remain liable to pay any outstanding amount due for the device. **Q: My Postpay package is under my company's name. Can I subscribe to the Postpay premium bundle offer?** A: Yes, you can. Please contact the authorised person in your company. **Q: What documents do I need to present when subscribing to the Postpay premium bundle offer?** A: For individual use: Visit your nearest Telecom Shop with your NID & a proof of address. For Small Businesses & Enterprises: Visit your nearest Telecom Shop with a copy of your BRN and NID of the company's director or the authorized signatory. **Q: Can I clear my outstanding bill before the 24-month contract period?** A: Yes, you can clear your outstanding bills before the 24-month contract period. --- ### FAQ: Prepay #### my.t mobile Prepay **Q: How will I know if my recharge was successful?** A: You will receive an SMS confirmation once your recharge is successful. You can also check your balance by dialing *122#. If your recharge was unsuccessful, please call us on 8900 for assistance. **Q: My recharge was not successful. What should I do?** A: Just give us a call on 8900 with your transaction reference number, and we'll assist you. **Q: Which payment methods are accepted?** A: We accept all major debit and credit cards, including Visa and MasterCard. **Q: Is there any fee associated with online recharge?** A: No, there are no additional fees associated when you recharge online through our website. **Q: Is it safe to recharge online?** A: Yes, our website uses secure encryption to protect your personal information and payment details. **Q: Can I recharge for someone else?** A: Yes, you can recharge any valid my.t Prepay mobile number, whether it's yours or someone else's. **Q: Can I get a refund if I entered the wrong number or amount?** A: Unfortunately, once a recharge is processed, it cannot be reversed. Please make sure to double-check all details before confirming your payment. **Q: Can I use online recharge outside of Mauritius?** A: Yes, you can do an online recharge for your my.t Prepay mobile number even when not in Mauritius. **Q: What is the price of the my.t Prepay SIM?** A: Rs 100 (VAT Inclusive) **Q: What does the my.t Prepay starter pack contain?** A: - Rs 87 Free credit - 15 GB Weekly Unlimited* - 150 SMS *The free SMS and mobile data will be credited within one week following SIM activation.An SMS will be sent to inform you once provisioned.You will receive 2.14 GB/day for 7 days. **Q: my.t mobile Prepay Call Charges** A: With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges. | Destination | Tariffs/minute* | | --- | --- | | Call to my.t mobile mobiles (Prepay and Postpay) | Rs 1.20 | | calls to my.t mobile Magic Numbers | Rs 1.00 | | calls to my.t fixed lines** | Rs 3.48 | | calls to other mobile operators | Rs 3.60 | | SMS | Rs 0.60 per SMS | * All prices quoted are VAT exclusive ** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc **Q: How do I activate my mobile phone and my my.t SIM card?** A: - Charge your mobile phone. - Insert your SIM card as instructed in your phone's user guide - Switch on your phone and enter your PIN number when requested. You will find your PIN on your starter pack. - Call 124. - Press 2 to obtain your mobile phone number. **Q: What happens if I enter a wrong PIN number?** A: If you enter an incorrect PIN code 3 times in a row, your SIM card will be blocked. To unlock SIM, click on puk.myt.mu and follow the steps **Q: How many contacts can be stored on the my.t SIM card?** A: Up to 250 contacts **Q: If I am buying a new SIM, what will happen to my SIM contacts?** A: Transfer all your SIM contacts on your phone before replacing the old SIM with the new one in order to ensure you don't lose your SIM contacts. **Q: How do I recharge my prepay account?** A: Recharge on my.t money app anytime, anywhere. Open your my.t money app, click on 'Recharge' and select 'Airtime'. You can recharge or buy data packs for your prepaid my.t mobile or another my.t mobile number. Scratch Cards (option 1) - Scratch off the security panel on your my.t mobile scratch card to reveal the 14-digit number - Call 124 - Choose Option 1 by pressing 1 to refill your account - Enter the 14-digit code of the scratch card - The voice prompt will give you your new credit level - You will receive an SMS indicating your new credit level and validity of your account. Scratch Cards (option 2) - Dial *124*+ 14-digit code of the scratch card followed by # - A flash SMS is displayed on the mobile phone with the new balance and validity of the account - You will also receive an SMS indicating your new credit level and validity of your account. ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One) - Insert your debit or credit card in the slot of the machine - Input the PIN number of your debit or credit card - Choose your account - Choose transaction (Recharge) - Select the denomination - Input your mobile number - Confirm your mobile number - You will receive an SMS indicating your new credit level and validity of your account. Recharge by SMS (SBM, MCB) You will need to have a bank account with SBM or MCB and register for this service at your bank first. Either Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g. Rs 100 Or to recharge with a different denomination, Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) Or to recharge another mobile phone, Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number. SMS sent to banks to top up your phone are free. Recharge with E-transfer Want to help a friend in need by transferring some of your credit to his/her mobile? Well, you can do it now with E-Transfer if you have a my.t mobile prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer. You can transfer between Rs20 and Rs1000 per month. For example, if your number is 5760 XXXX and you want to transfer Rs50 to your friend whose mobile no. is 5750 XXXX - Send an SMS on 8500 to initiate the transfer in the form of T ‹ space › ‹ the number you wish to give credit to › ‹ space › ‹ Amount to be credited› ‹space› 0000 :T ‹ space › 5750XXXX ‹ space › 50 ‹ space › 0000 - The system will check if you have enough credit and your eligibility - If sufficient credit is available, the transaction will be carried out. - Your friend's account is credited with Rs50 and your account is debited with Rs50 - You will both receive an SMS notification confirming that everything went well SMS will cost you 60c/SMS Recharge with E-voucher You can also recharge your account at any retailer with our E-voucher system (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below: - Choose your E-voucher amount between Rs 10 and Rs 5,000. - The retailer will take your payment and do the transaction You will get an SMS notification on your phone to confirm the transaction **Q: How to check my validity period and available credit?** A: Option 1 - Call 126. - The voice prompt will tell you your new credit level and the validity period of your account. - Tariff : First 7 queries free of charge (per day) ; then 60cts per query Option 2 - Send "query" to 8122 by SMS - You will receive an SMS immediately, indicating your credit level and validity of your account. - Tariff: Free of charge Option 3 - Dial *122# - You will receive a flash message that will have your available credit and validity of your account. - Tariff : Free of charge **Q: I have recharged my account? For how long can I use my credit?** A: Your credit is valid for a limited period after your recharge. Option 1: If your account has been recharged with a Scratch Card The card denomination you are using to recharge your account determines for how long your credit will be valid. - Scratch card of Rs 50 : credit valid for 50 days after recharge - Scratch card of Rs 100 : credit valid for 100 days after recharge - Scratch card of Rs 300 : credit valid for 150 days after recharge Option 2: If your account has been recharged with E-Transfer - When your credit is zero or your credit validity period has lapsed, you are in an "inactive" state for a period of 60 days. If your account is recharged when you are in an "inactive" state, then your validity period for your new credit will be 30 days. - If your account is recharged when your current validity period is less than 30 days, then your validity period for your new plus existing credit will be 30 days. - If your account is recharged when your current validity period is more than 30 days, then your validity period for your new plus existing credit will not change. **Q: I no longer have any credit on my account. What happens if I do not recharge my account?** A: When your credit reaches Rs 25, you will be notified by SMS. When your credit falls to Rs 10, you will be notified by a voice message every time you make a call. Once your credit falls to zero, you will be in an "inactive" state; however, you will still be able to receive calls. If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls. **Q: What happens when the validity of my mobile credit ends?** A: One day before your mobile credit expires, you will receive an SMS reminder to recharge. You will get another reminder on the day it expires. If you do not recharge, you will not be able to use your remaining credit, and your account will become temporarily inactive. You will still be able to receive calls and SMS during this time. However, if you do not recharge within 60 days, your account will be deactivated, and you will no longer be able to receive calls or SMS. **Q: Can I use my mobile phone if I have no credit on my account?** A: If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers: - 124 for recharge - *122# for balance enquiry **Q: Can I get back my phone number upon reactivation after it has been deactivated?** A: When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number. **Q: I don't have enough credit but I need to make an emergency call** A: Thanks to the Emergency Credit service, you can get a credit of Rs10 on your my.t mobile prepay. Simply dial 111# on your mobile. You will get an SMS confirming that you have received a mobile credit of Rs10 **Q: How do I recharge my my.t Prepay SIM Card?** A: Recharge on my.t money app anytime, anywhere. Open your my.t money app, click on 'Recharge' and select 'Airtime'. You can recharge or buy data packs for your prepaid my.t mobile or another my.t mobile number. For other recharge options, click here **Q: How do I check my balance on my my.t Prepay SIM card?** A: How to check my validity period and available credit? Option 1 - Call 126. - The voice prompt will tell you your new credit level and the validity period of your account. - Tariff : First 7 queries free of charge (per day) ; then 60cts per query Option 2 - Send "query" to 8122 by SMS - You will receive an SMS immediately, indicating your credit level and validity of your account. - Tariff: Free of charge Option 3 - Dial *122# - You will receive a flash message that will have your available credit and validity of your account. - Tariff : Free of charge **Q: What are the my.t mobile Prepay call charges?** A: my.t mobile Prepay Call ChargesWith a prepay account, you will not pay any monthly rental. You will pay only for your communication charges. | Destination | Tariffs/minute* | | --- | --- | | Call to my.t mobile mobiles (Prepay and Postpay) | Rs 1.20 | | calls to my.t mobile Magic Numbers | Rs 1.00 | | calls to my.t fixed lines** | Rs 3.48 | | calls to other mobile operators | Rs 3.60 | | SMS | Rs 0.60 per SMS | * All prices quoted are VAT exclusive** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc --- ### FAQ: Love Pack #### Love Pack **Q: How to subscribe to Love Pack?** A: You can subscribe by sending an SMS to 8684 or by using USSD. **Q: What do I need to buy a Love Pack?** A: A my.t mobile Prepay number + sufficient credit to subscribe. **Q: How much does the Love Pack cost?** A: - Rs39 vat exclusive, i.e. Rs39 will be deducted from your credit upon purchase - Rs45 vat inclusive **Q: Is the Love Pack renewable?** A: No, Love Pack is not renewable **Q: What is the validity of Love Pack?** A: 24 hours from time of activation **Q: I have a Postpay number. Can I subscribe to a Love Pack?** A: No, Love Pack is available only to my.t mobile prepay customers **Q: Is the Love Pack applicable in Rodrigues?** A: Yes, my.t mobile Prepay customers in Rodrigues can also enjoy the Love Pack. **Q: I have subscribed to a Love Pack and have free minutes on my account. Will my free minutes be deducted?** A: No. When you have a Love Pack on your account, your calls to other my.t mobile numbers will not be billed at all. Your free minutes will not be deducted as well. **Q: Can I make unlimited calls to other operators with Love Pack?** A: No, with Love Pack you can make unlimited calls only to my.t mobile numbers. All calls to fixed and other operators will be deducted from your prepay credit **Q: I've subscribed to a Love Pack but my calls to other my.t mobile users are being deducted from my credit?** A: Please check if your package has been well provisioned by sending "query" to 8684. If yes, please call on 8900 for further assistance. **Q: I've sent a request to buy a Love Pack. My credit has been deducted but I did not receive any confirmation SMS.** A: Please check if your package has been well provisioned by sending "query" to 8684. If yes, please call on 8900 for further assistance. --- ### FAQ: Alias #### Alias **Q: What is Alias?** A: Alias is a my.t mobile service which allows prepaid customers to keep their mobile numbers private when recharging through E-voucher recharge at any MT retail outlet including Telecom Shop. **Q: Who is eligible for the service?** A: Alias is a service offered by my.t to its prepaid customers in Mauritius and Rodrigues. **Q: Why should I choose Alias?** A: Alias is a safe & secure way to keep your mobile number private when recharging through E-voucher. **Q: How can I get my Alias?** A: Dial *200# and you will receive your Alias which is a unique number by SMS for your future E-voucher and E-voucher data transactions. **Q: Is there any additional cost?** A: No, Alias is a free service offered by my.t for the safety of its prepaid customers. **Q: Does my Alias change at each request?** A: No, your Alias is unique and is associated with your mobile number only. **Q: Do I need to give both my mobile number and Alias when recharging through E-voucher?** A: No, you can give either your mobile number or Alias for your E-voucher or E-voucher data transactions. **Q: Where can I use my Alias?** A: Alias can be used at any of our 5,000 retailers and Telecom Shops for E-Voucher. **Q: Can I recharge other person's mobile number using Alias?** A: Yes, you can recharge other person's mobile number by using their Alias. **Q: What if I forget or lose my Alias?** A: Dial *200# **Q: What if a retailer inputs a wrong Alias?** A: In case of errors, retailers can reverse the transaction within a specified time frame. **Q: Can Alias be used for other mobile services?** A: No, Alias is only for recharge through E-voucher. **Q: Can anyone use my Alias number to call or SMS me?** A: No, Alias is only for recharge through E-voucher. **Q: Can anyone use my Alias number to WhatsApp or other messaging services?** A: No, Alias is only for recharge through E-voucher. --- ### FAQ: Conference Calling #### Conference Calling **Q: What is Conference Calling?** A: This service allows you to communicate with more than two persons at the same time from your mobile and up to a maximum of 6 persons. **Q: How can I use the conferencing service?** A: Before making any conference call, you need to register for the service by calling on 8900. The registration is free of charge. - Make your first call. - Wait for your correspondent to reply. - From your phone options, choose add call - Dial the other number and wait for the answer - Choose option conference, now you are in conference with both parties. - To add another person in the conference, repeat steps 3 to 5. **Q: How much does it cost?** A: There is no charge to set up Conference Calling, you will be charged at standard rate for each person you call to join the conference. So for example, if you have five people in the conference, you will pay for five calls. If you invite someone from abroad to join in a conference, international calling charges will apply. --- ### FAQ: Call Forwarding #### Call Forwarding **Q: What is Call Forwarding?** A: Call Forwarding allows you to forward calls from your mobile to another phone - either a fixed phone, a mobile phone or even to your Voice Mail Benefits / features - redirect your calls when you are busy to another colleague / friend / family's phone - call back at your convenience **Q: How much does it cost?** A: - activation of this service is free - Call Forwarding to Voice Mail is free - forwarding to any other number costs you the forwarding leg of the call, i.e. the cost of forwarding the call from your mobile phone number to the other number --- ### FAQ: CLI Restriction #### CLI Restriction **Q: What is CLI Restriction?** A: If you do not want your number to appear on the phone of the person you are calling, you can withhold it. We call this service CLI Restriction. This service is available to Postpay subscribers only. Benefits / features: Maintain your privacy **Q: How much does it cost?** A: Monthly rental of Rs 50/month (VAT exc.) **Q: How to configure my mobile for CLI Restriction?** A: Please call our Customer Care on 8900 to enable this service, or visit any of our Telecom shops --- ### FAQ: Missed Call Alert #### Missed Call Alert **Q: What is Missed Called Alert (MCA)?** A: Missed Call Alert sends you an SMS notification when: - your phone is switched off - you are in a non-covered zone - you are already in communication on your mobile **Q: How much does it cost?** A: Missed Call Alert offered FREE of charge for Postpay customers **Q: How to configure my mobile for Missed Call Alert?** A: - To activate, send "mca" on 8888 by SMS for registration. (SMS sent to 8888 is free of charge). Once registered, you don't need to renew your registration every month. - If you wish to cancel the service, send 'stop mca' on 8888 to end the service --- ### FAQ: International Call #### International Call **Q: How can I activate international roaming?** A: I have a my.t mobile Postpay account - Visit any of our Telecom shops with your ID card - Fill in the application form - International roaming will be activated on the date requested. No deposit will be required **Q: How do I use roaming when abroad?** A: I have a my.t mobile Postpay account - I am a postpaid roamer in England calling B (57581234) in Mauritius: I dial +230 57581234. - I am a postpaid roamer in England calling B (British Resident 37271234) in England: I dial 37271234 - I am in Mauritius calling B (Postpaid Roamer 5256 4122) in England: I dial 5256 4122 - International roaming will be activated on the date requested. **Q: I want to browse and download my emails while roaming.** A: With my.t mobile Data roaming, you can still use your phone for downloads. my.t mobile has agreements with several countries for you to use their mobile networks when travelling abroad. **Q: Do I pay the same roaming tariff in different countries?** A: No. You will pay different charges depending on the country from which are calling. **Q: How do I send SMS while roaming?** A: I have a my.t mobile Postpay account - Select Menu and choose Messaging. - Choose Create message and select Text message. - Enter your recipient phone number in the field or select Add to select the phone number from your phone directory. - Enter your message. - To send the message, select Send. --- ### FAQ: One Number #### One Number **Q: What is One Number?** A: With One Number, you can use your my.t mobile number on two different devices (e.g smartphone & smartwatch). Once connected, you can access your contacts, and make and receive calls on your second device even when you are away from your smartphone. Moreover, when there's no Wi-Fi connection available, you can use your smartphone's mobile data plan on your smartwatch. **Q: Which secondary devices are compatible with One Number?** A: For now, only the Huawei Watch 3 & Huawei Watch 3 Pro are compatible. **Q: How to subscribe to this offer?** A: Visit any Telecom Shop to subscribe to One Number. You will require: - a smartphone with an activated eSIM - a compatible smartwatch **Q: How much does it cost?** A: The tariff for the One Number is Rs 50 (VAT incl.) per month. **Q: I have subscribed to One Number, can I send and receive SMS?** A: Only the primary device can send and receive SMS i.e, all messages will be delivered on your smartphone. **Q: Why has my One Number been deactivated?** A: One Number works similarly as a mobile data pack. If you are a Prepay customer, kindly ensure you have sufficient balance to be able to enjoy it. The service is renewed automatically every month with a monthly charge of Rs 50 (VAT incl.). To activate the service again, kindly send buy one to 8684. **Q: Can I subscribe to One Number with a physical SIM?** A: No, you need to have an eSIM, a compatible smartphone and a compatible smartwatch to subscribe to One Number. **Q: Is mobile data available on both devices?** A: Yes, when out of Wi-Fi range, your mobile data plan can be used both on your smartphone and smartwatch. **Q: Will billing include calls, SMS and data sessions carried out on both devices?** A: Yes. Billing is calculated for your mobile number usage. **Q: Will Whatsapp, Viber etc work on both devices at the same time?** A: Unfortunately, these apps work on the primary device only. This is because only the primary device receives the OTP sent during the installation and registration process of these apps. **Q: I am subscribed to the Missed Call Alert (MCA) service. How does it work with One Number?** A: You will receive an MCA notification on the unanswered device: - If you answer a call on your smartphone, you will receive an MCA on your smartwatch - If you answer a call on your smartwatch, you will receive an MCA on your smartphone This is because, before establishing a call, the network will look for both devices. Since one of them did not answer the call, a notification will be sent. Note that you will receive 2 MCA notifications if you did not answer the call on either devices. If you have not enabled call forwarding on your smartphone, you will not receive any MCA notifications. **Q: How to stop One Number?** A: To stop paying for One Number and disconnect your device, you need to cancel the service. Prepay customers: send stop esim on 8684 Post Pay customer: contact 8900 or visit a Telecom Shop --- ### FAQ: Voicemail #### Voicemail **Q: How to activate the service?** A: Dial '123' on your my.t mobile phone and follow the prompts to activate your voicemail **Q: How much does it cost?** A: The service is free for both my.t Prepay and Postpay customers. Retrieval of voice mail is free except when on Roaming mode Leaving a message in someone's Voice Mail will cost you Rs1/min. **Q: How do you know that you have received a message?** A: When you have a new message, you will receive an SMS. Just dial '123' on your mobile to listen to it. **Q: How do I listen to my messages?** A: Listen to your messages from any my.t mobile by dialling 123 or from any fixed phone by dialling 52505000 **Q: How to enable Voice Mail on your smartphone?** A: Call forwarding has to be enabled on your mobile phone. This can be done directly by calling on 8900 or by doing it manually. Just go on your mobile, choose call forward/divert and input 52599597 as forwarding/voice mailbox number The conditions are as follows: - Busy - No reply - No network coverage Note: For iPhone users, you cannot activate your voicemail manually. Please call on 8900 to do so. **Q: I am an existing Voicemail user. Should I activate the service again?** A: No. The new voicemail service will be automatically activated for you. You just need to follow the same steps as to retrieve your messages **Q: How to unsubscribe to the service?** A: The call forwarding has to be deactivated. This can either be manually with the phone or by calling 8900 **Q: How to deposit a message?** A: If a call is made to a customer who has the voicemail service and if he is not available, the call will be diverted to his voicemail box. An announcement will be played with instructions of how to leave the message. **Q: How to retrieve the message?** A: Dial 123 from the mobile phone and follow the instructions. **Q: How to retrieve the message from another phone?** A: Dial 2505000 and insert the PIN **Q: For how long the message(s) are kept?** A: Non-retrieved messages are kept for 14 days while retrieved messages are kept for 7 days. **Q: For how long saved messages are kept?** A: The messages which have been saved will be kept for 7 days in the mailbox. **Q: When should I use a PIN code?** A: PIN code is to be used when retrieving your voicemail messages from another phone **Q: What PIN should I use to access my voicemail from another fixed or mobile number?** A: You can find your PIN on your voicemail activation SMS. **Q: How can I change my PIN?** A: Dial 123 on your my.t mobile phone and follow the prompts to set up your PIN. **Q: What type of PIN is allowed on the system?** A: For security reasons, PIN with identical numbers like 1111, 2222 etc or PIN with continuous numbers like 2345, 8765, etc., are not allowed. Choose a PIN different from them. **Q: In case the PIN is lost, how to proceed?** A: Dial 123 from the phone and press the * key to go to the main menu. Another PIN can then be requested. **Q: How can I set up a personalised greeting?** A: It's really easy! Just dial 123 on your mobile phone and follow the instructions for greeting. **Q: What will happen if I also have a MCA service? Can I use both Voicemail and MCA together?** A: - Only one forwarding is possible at a time on a mobile phone. It means that a customer can either have the MCA service or voicemail. - The call forwarding number for MCA is 52599595. - The call forwarding for Voicemail is 52599797. - So if a customer has the MCA service and he changes the call forwarding to voicemail number (52599597), then, he will have only the voicemail service (and the MCA service will be cancelled). - If a customer has the voicemail service and he opt for the call forwarding number to the MCA number (52599595), then he will have only the MCA service (and the voicemail service will be cancelled). --- ### FAQ: VoLTE #### VoLTE **Q: What is VoLTE?** A: Voice over LTE enables voice calls to be transmitted over the 4G network. Unlike calls that operate on 2G or 3G networks, VoLTE uses the faster and more reliable 4G infrastructure, so you can use your mobile data for calling and browsing at the same time without interruption. **Q: What are the benefits of VoLTE?** A: - Enjoy both voice and data simultaneously; you can browse while making and receiving calls on our 4G network - Enjoy crystal clear and superior voice quality - Get instant call set up **Q: Who can use the VoLTE service?** A: VoLTE is available to all my.t Prepay and Postpay customers who have a VoLTE compatible smartphone that is updated with the latest device software version. Discover VoLTE compatible smartphones **Q: Is there any subscription fee for VoLTE?** A: There is no subscription fee charge for VoLTE; it is an enhancement to your current voice service. **Q: Am I going to be charged extra for VoLTE calls?** A: There is no extra charge for VoLTE calls; they are charged in the same way as all other mobile voice calls. **Q: Which devices support VoLTE?** A: Discover VoLTE compatible smartphones on my.t mobile network **Q: What do I need to experience VoLTE on my smartphone?** A: - A VoLTE compatible smartphone - A 4G/5G SIM - Have 4G/5G coverage - Enable VoLTE in your smartphone settings If you meet the above criteria and still cannot experience VoLTE, please call 8900. **Q: How to activate VoLTE on my smartphone?** A: iPhone users Go to Settings > Mobile Data > Under SIMs section choose Mobile Data > Voice & Data > select VoLTE Steps to activate VoLTE on your iPhone. Huawei users Go to Settings > Mobile Network > Mobile Network > Mobile Data > select VoLTE Calls Steps to activate VoLTE on your Huawei smartphone Xiaomi users Go to Settings > SIM Cards & Mobile Networks > Select SIM > Switch on USE VOLTE *Steps to enable VoLTE may differ subject to smartphone models **Q: How do I know if I am using VoLTE service?** A: Huawei phone The VoLTE icon should display in the status bar when available. iPhone The icon on the top left of your mobile screen will remain as 4G when you are making or receiving phone calls. **Q: What happens if I make or receive a call in a region with no 4G/5G coverage?** A: You will still be able to make and receive calls but you will fall back on 2G/3G network. **Q: What will happen if I switch to a new smartphone?** A: You will continue to enjoy VoLTE if your new smartphone is compatible with my.t mobile network. **Q: Is VoLTE available in roaming areas?** A: No, not for the time being. **Q: Will VoLTE work when my mobile data is off?** A: Yes, it will work. **Q: Does VoLTE have any impact on the battery life of the devices?** A: There may be a slight improvement in battery life. **Q: Do I need to change my SIM card to enjoy VoLTE service?** A: You do not have to change your SIM card to enjoy VoLTE unless you have a 3G SIM. **Q: Is VoLTE affected if I replace the SIM card?** A: The service is not affected if the SIM card is changed. **Q: Does Volte work on an eSIM?** A: Yes, it works on eSIM except eSIM one number. **Q: Does Apple Watch support VoLTE?** A: No, it does not. **Q: Can I access VoLTE on a 5G compatible phone?** A: Yes, but your device will use the 4G network to access VoLTE. **Q: Why can't I make or receive VoLTE calls even though my smartphone is VoLTE compatible?** A: May be: - You have a 3G SIM - VoLTE is not enabled on your device or you need to update your device software - You are in a low 4G coverage zone. **Q: Will VoLTE calls consume data?** A: VoLTE calls will not consume mobile data and all your VoLTE calls will be charged as per normal call tariffs. **Q: Sometimes when I make VoLTE calls, the network indicator on my smartphone is on 3G instead of 4G/VoLTE, why?** A: You may experience this situation in low 4G coverage areas (if you are indoors for example) as VoLTE calls require stable 4G network reception. **Q: Can I disable VoLTE if I do not require it?** A: Yes, you have the option to disable VoLTE from your device settings. --- ### FAQ: my.t care app #### About my.t care app **Q: What is my.t care app?** A: my.t care app is an all-in-one app which enables you to manage all your my.t and Telecom services: Fixed line, Internet & TV, my.t Prepay, my.t Postpay. You can now subscribe to/ upgrade your my.t services, pay your MT bills, get your bill statements, get your PIN & PUK, and find immediate solutions via self troubleshooting among others. All your services can now be accessed and easily managed on-the-go on your my.t care app. **Q: Who can use my.t care app?** A: Any my.t customer (Fixed line, my.t home, my.t mobile) both in Mauritius and Rodrigues can use the app. All you need is a smartphone/tablet and any local SIM (my.t mobile or any other operator) registered under your name. Note: You cannot manage a SIM registered in the name of a company/organization. **Q: Is my.t care app free?** A: Yes, my.t care app is a free service. No subscription fee nor monthly charges is applicable. **Q: Do I need Wi-Fi or mobile data to use my.t care app?** A: Yes, Wi-Fi or mobile data is required to use the app. my.t care app is zero-rated i.e., my.t mobile customers will not pay data charges when using the app. However, data charges will apply when you go to other websites/external links from the app (e.g. Flight Info, FOREX, etc.). **Q: Can I use my.t care app abroad?** A: Yes. #### Downloading the my.t care app **Q: Is my.t care app compatible with my smartphone?** A: To download my.t care app, please ensure you have either one of the following smartphone version: - Android 9 or latest - Huawei 9 or latest - iOS Version 11 or latest **Q: How to download my.t care app?** A: my.t care app is available on APP Store, Play Store, App Gallery. - iPhone users – [Tap here] to download from App Store. - Android users – [Tap here] to download from Play Store. - Huawei users – [Tap here] to download from App Gallery. Please note that data charges may apply when downloading the app. **Q: How much storage is required to download my.t care app?** A: my.t care app requires a minimum storage capacity of 300MB. #### Register to my.t care app **Q: How to register to my.t care app?** A: - Download my.t care app - Tap on "Register" - Agree to the Terms and Conditions - Tap on "Create Account" - Scan the front and back of your NID Card (scan your Passport if you're not a Mauritian citizen) - Input your mobile number to receive OTP - Input OTP on my.t care app - Enter mPIN All my.t services linked to your NID number will automatically appear on your my.t care app. **Q: Why do I need to scan my NID to register to my.t care app?** A: Scanning your NID card is required as proof of verification and enhances security of your account(s). It helps us identify the customer and it also ensures that the customer complies with all legal and regulatory requirements with respect to my.t care app. **Q: I am not able to scan my NID, what should I do?** A: - Make sure that there is no glare when scanning your NID. - You can hold your NID in your hands when scanning. If you still cannot scan your NID, contact us on 8900. **Q: I have successfully registered to my.t care app but I don't see all my Fixed accounts.** A: - Go on the my.t home section on your my.t care app and tap on "Manage Account" - Choose "my.t home" - To add a Fixed account, you can either scan the QR code of your 3 Fixed bills (not older than 3 months) or do it manually by filling in the required information. If you still do not see your Fixed accounts, call 8902. **Q: I have successfully registered to my.t care app but I don't see all my Prepay accounts.** A: - Go on the my.t Prepay section on your my.t care app and tap on "Manage account" - Choose "my.t mobile" - Fill in the required information If you still do not see your my.t Prepay account, call 8900. **Q: I have successfully registered to my.t care app but I don't see all my Postpay accounts.** A: - Go on the my.t Postpay section on your my.t care app and tap on "Manage account" - Choose "my.t mobile" - Fill in the required information If you still do not see your my.t Postpay account, call 8900. **Q: I'm not subscribed to any Mauritius Telecom product or service. Can I register on my.t care app?** A: Yes, you will still be able to view our products and services. **Q: I don't have a my.t mobile SIM. Can I register to my.t care app?** A: Yes, you can register to my.t care app even if you don't have a my.t mobile SIM. You can manage your my.t Fixed line / my.t home account and subscribe/upgrade to new services. #### my.t home **Q: I have a Fixed account, what can I do on my.t care app?** A: my.t care app allows you to: - View your account information - View your bill statement(s) - View status of TV decoder and Wi-Fi router at your premises - Track your internet usage - Subscribe to a new Fixed line - Subscribe to and/or upgrade Internet & TV services on an existing Fixed line - Subscribe to Value Added Services on your Fixed line (e.g. Call Waiting, Caller-Line identification, etc.) - Download and Share your bill(s) - Register to eBill services to receive your bills by email - Pay your bill(s) - Download and Share your receipt after bill payment - Access to support for any issues, including reboot of home equipment, change of Wi-Fi password, visibility on status of requests **Q: How to upgrade my existing services on my Fixed line, Internet & TV services?** A: Go on the my.t home section on your my.t care app and select the service you wish to upgrade and follow the on-screen steps. **Q: I have multiple Fixed lines registered under my NID. Can I view all on the my.t care app?** A: Yes, all accounts registered under your NID will appear on your my.t care app. In case you do not see all your Fixed accounts, call 8902. **Q: I want to know which services I am currently subscribed to.** A: On the my.t home section, your current offer will appear on top (e.g: 50Mbps TV & Broadband). Tap on the offer to view all the services you are subscribed to. **Q: I want to check my internet usage.** A: On the my.t home section, your current offer will appear on top (e.g: 50Mbps TV & Broadband). Tap on the offer and scroll down to see your internet usage. **Q: Can I change my Wi-Fi password via the my.t care app?** A: Yes, you may change your password via the app: - On the my.t home section, scroll down & select "Secure Wi-Fi" - Insert the new password & tap on "Save" Note: You will have to insert the new password on all your devices at home. #### my.t Prepay **Q: I have a my.t Prepay account, what can I do on my.t care app?** A: my.t care app allows you to: - View your current prepay balance - View details of your internet usage - View your SIM information (PIN, PUK and Network Status) - Recharge your own account or another my.t mobile account with airtime - Get Emergency credit if your balance is less than Rs 5.00 - Buy data pack for yourself or for a friend - Swap to eSIM - Access to Support for any issues **Q: How do I recharge airtime for myself or another number?** A: On the my.t Prepay section on your my.t care app, tap on "Recharge" and follow the on-screen steps. **Q: How do I buy a data pack for myself or another number?** A: On the my.t Prepay section on your my.t care app, tap on "Buy pack" and follow the on-screen steps. **Q: How to upgrade my existing services on my.t Prepay account?** A: Go on the my.t Prepay section, scroll down to "Discover my.t services" and select the service (eSIM etc) you wish to upgrade and follow the on-screen steps. #### my.t Postpay **Q: I have a my.t Postpay account, what can I do on my.t care app?** A: my.t care app allows you to: - View your my.t Postpay account information and your internet usage - View your SIM information (PIN, PUK and Network Status) - View your bill statement(s) - Upgrade your Postpay offer - Subscribe to new services - Subscribe to Value Added Services on your my.t Postpay (e.g. Call Waiting, Caller-Line identification, etc.) - Pay your bill(s) - Download and Share your bill(s) - Download and Share your receipt after bill payment - Swap to eSIM - Access to support for any issues **Q: How to upgrade my existing services on my.t Postpay account?** A: On the my.t Postpay section of your my.t care app, select the service you wish to upgrade and follow the on-screen steps. #### Manage Account **Q: Can I manage another person's account on my.t care app?** A: Yes, you can manage another person's my.t home and my.t mobile (Prepay and Postpay) accounts. **Q: I want to manage the my.t home account of another person. How to proceed?** A: - Go on the my.t home section - Tap on "Manage account" - Select "my.t home" - Enter Owner's details and scan 3 Fixed bills (not older than 3 months) or Fill in the Bill Number* of 3 Fixed bills manually. - Owner will receive an OTP with request for consent on his/her mobile number. - You need to enter the OTP on your my.t care App to have access to his/her Fixed account. Owner will receive a confirmation message that you are now managing his/her account. *How to get Bill Number? **Q: What should I do if I still cannot access another person's my.t home account?** A: Contact us on 8900. Our team will be happy to assist you. **Q: I want to manage the my.t Prepay account of another person. How to proceed?** A: - Go on the my.t Prepay section - Tap on "Manage account" - Select "my.t mobile" - Input the NID and mobile number of the Owner - Owner will receive an OTP with request for consent on his/her mobile number. - You need to enter the OTP on your my.t care App to manage his/her my.t Prepay mobile number. Owner will receive a confirmation message that you are now managing his/her account. **Q: What should I do if I still cannot access another person's my.t Prepay account?** A: Contact us on 8900. Our team will be happy to assist you. **Q: I want to manage the my.t Postpay account of another person. How to proceed?** A: - Go on the my.t Postpay section - Tap on "Manage Account" - Select "my.t mobile" - Input the NID and mobile number of the owner - Owner will receive an OTP with request for consent on his/her mobile number. - You need to enter the OTP on your my.t care App to manage his/her my.t Postpay mobile number. Owner will receive a confirmation message that you are now managing his/her account. **Q: What should I do if I still cannot access another person's my.t Postpay account?** A: Contact us on 8900. Our team will be happy to assist you. **Q: Is there a limit of the number of accounts I can manage?** A: No, the my.t care app allows you to manage as many accounts as you wish. **Q: How to delete a managed account?** A: - Go on my.t home/ my.t Prepay/ my.t Postpay section - Tap on "View Accounts" - Tap on "Other Account(s)" - Tap on the delete icon next to the account you want to delete. Owner will receive an SMS that you have stopped managing his/her account. **Q: What should I do if my account is currently being managed by another person but now I want to be the only one to manage my account?** A: Please visit any Telecom Shop with your NID card or call 8900. #### Support **Q: How do I add my contact email?** A: - Go to "Settings" at the bottom of your Home screen and select "My profile" - Tap on "Add" - Input your email address and tap on "Continue" - You will receive an OTP by email - Enter the OTP received by email on your my.t care App - Your email address will be registered **Q: I am not able to scan my NID, what should I do?** A: - Make sure that there is no glare when scanning your NID. - You can hold your NID in your hands when scanning. If you still cannot scan your NID, contact us on 8900. **Q: I have forgotten my my.t care app mPIN. How to reset it?** A: Open your my.t care app, tap on "Forgot mPIN" and follow the on-screen steps. **Q: What should I do if I have changed my smartphone?** A: You will need to download the my.t care app on the new smartphone and tap on 'Login'. Follow the on-screen steps on the app and set a new mPIN. **Q: How to get help in case of issues on the my.t care app?** A: On the Home screen, go to "Support" or Contact us on 8900. **Q: How can I get help for my mobile and/or Fixed number?** A: - Go to "Support" at the bottom of your Home screen - Tap on "I need help for my mobile number" or "I need help for my Fixed number" - Follow the instructions provided **Q: What number should I call for assistance for my Fixed line/ my.t home account?** A: Contact us on 8902. Our team will be happy to assist you. **Q: What number should I call for assistance for my Prepay/Postpay account?** A: Contact us on 8900. Our team will be happy to assist you. **Q: What happens if I change my mobile number?** A: Delete your existing account on my.t care app and re-register with your new number. Or you can contact us on 8900. **Q: How to delete my account?** A: - Go to "Settings" at the bottom of your Home screen and tap on "My Profile" - Tap on "Delete account" **Q: What happens if I have lost my mobile phone?** A: Contact us on 8900 and ask our agent to deactivate your my.t care app account. #### Miscellaneous **Q: I have upgraded my service. How long does it take to apply?** A: You will be contacted by our team within two working days. **Q: I am trying to apply to a service but I'm getting an error message that I have a pending order** A: You can request new orders once your pending order(s) are completed. Note: You will be notified by SMS as and when your pending order(s) are being processed. **Q: I have already registered to my.t care app on my smartphone. Can I login with the same account on multiple devices?** A: Yes, you can login to my.t care app on multiple devices. - Download my.t care app on another device. - Tap on "Login" - Input your NID number - Enter your mobile number to receive an OTP - Insert the OTP on my.t care app - Create your mPIN All accounts linked to your NID number and your managed accounts (if any) will automatically appear on your my.t care app. **Q: How many people can manage my account ?** A: Your account can be managed by several persons. #### Bill Payment **Q: Which bills can I pay on my.t care app?** A: You can pay all your Mauritius Telecom bills (my.t home and my.t Postpay) on the my.t care app. **Q: What are the modes of payment on my.t care app?** A: You can pay your MT bill(s) by my.t money or by credit card/ authorized debit card. **Q: How to pay bill via my.t money on my.t care app?** A: - Tap on "Bills" at the bottom of the Home screen - Select the bill you want to pay - Select my.t money as your mode of payment and tap on "Pay" Enter your my.t money PIN to confirm payment **Q: How to pay bill via credit card on my.t care app?** A: - Tap on "Bills" at the bottom of the Home screen - Select the bill you want to pay - Select credit card as your mode of payment and tap on "Pay" - Enter your bank card details - Tap on "Pay Now" **Q: When will the bill be cleared?** A: Your MT bill is cleared on the same day. **Q: Can I view my bill statements on my.t care app?** A: Yes, tap on "Bills" at the bottom of your Home screen to view all your bill statements. **Q: Can I view my receipt after paying my bill?** A: Yes, go to "Bills" at the bottom of your Home screen, tap on "History" and select "View receipt". **Q: Can I make partial payment of my bill?** A: No, you need to pay the total amount of an unpaid bill. **Q: How to check history of bill payment on my.t care app?** A: Go to "Bills" at the bottom of your Home screen and tap on "History". **Q: Do I get notified for new bills issued?** A: Yes, you will get an in-app notification whenever a new bill is issued. **Q: Do I get payment reminder prior to the due date?** A: You will get an in-app notification two days prior to the due date so that you do not miss your payment. **Q: Will I get access to my itemized bill via my.t care app?** A: Itemized bill is not available on my.t care app. Please go to selfcare.telecom.mu or visit a Telecom Shop with your NID card if you need an itemized bill. #### e-Bill **Q: What is an eBill?** A: An eBill, short for electronic bill, is a digital or online version of a traditional paper bill. It is sent electronically via email, online portals, or mobile apps instead of being delivered through postal mail. **Q: How to register to eBill?** A: You can register on my.t care app - On the my.t home section, tap on "Register to eBill" - Tap on "Add" in section 'Bill by email' - Enter your email address to receive your OTP - Enter the OTP received by mail on the app - Your email will be registered **Q: Is eBill free?** A: Yes, eBill is a free service. **Q: Does eBill contain the same information as a paper bill?** A: Yes, eBill contains the same information as a paper bill. **Q: Are eBills secure?** A: Yes, eBills are secure as they are delivered through your registered email. **Q: Do I need a special software to access my eBills?** A: You can view your eBills using any PDF reader software. **Q: On how many emails can I receive my eBill?** A: You can receive your eBill on a maximum of 5 email addresses. **Q: Will I still receive paper bills if I register to eBill?** A: No. Once subscribed to eBill, you will no longer receive your bills by post. **Q: Can I print an eBill?** A: Yes, eBills are available in PDF format, so you can print them easily. **Q: How can I access my previous eBills?** A: You can always access your previous eBills through your mail. **Q: What should I do if I have not received my eBill?** A: Contact us on 8900. Our team will be happy to assist you. **Q: What must I do if there is an error in my eBill?** A: Contact us on 8900. Our team will be happy to assist you. **Q: I have multiple Fixed lines under my name at Mauritius Telecom. Can I subscribe to eBill for all accounts using the same email address?** A: Yes, you can subscribe to eBill for multiple accounts using the same email address. **Q: I want to receive my eBill for my.t home on an additional email address. How can I add an email address?** A: - Go on the my.t home section - Tap on "Register to eBill" - Tap on "Add" in section 'Bill by email' - Add your email address - You will receive an OTP on the email address - Enter the OTP received by email on your my.t care App - Your email address will be added **Q: I have changed my email address. Where can I update my email address to continue receiving my eBill for my.t home?** A: You can update your email address on my.t care app - Go on the my.t home section - Tap on profile icon - Tap on "Add" in section 'Bill by email' - Add your new email address - You will receive an OTP on your new email address - Enter the OTP received by mail on your my.t care app - Your new email address will be added To remove your old email address, tap on the delete icon next to it. Or you can contact us by email on contact@telecom.mu or call 8900 **Q: I want to receive my eBill for my.t Postpay on an additional email address. How can I add an email address?** A: - Go on the my.t Postpay section on your my.t care app - Tap on profile icon - Tap on "Add" in section 'Bill by email' - Add your email address - You will receive an OTP on the email address - Enter the OTP received by email on your my.t care app - Your email address will be added - Enter the OTP received by email on your my.t care app - Your email address will be added **Q: I have changed my email address. Where can I update my email address to continue receiving my eBill for my.t Postpay?** A: - Go on the my.t Postpay section - Tap on profile icon - Tap on "Add" in section 'Bill by email' - Add your new email address - You will receive an OTP on your new email address - Enter the OTP received by email on your my.t care App - Your new email address will be added To remove your old email address, tap on the delete icon next to it. Or you can contact us by email on contact@telecom.mu or call 8900 **Q: Will I get access to my itemized bill via my.t care app?** A: Itemized bill is not available on my.t care app. Please go to selfcare.telecom.mu or visit a Telecom Shop with your NID card if you need an itemized bill. --- ### FAQ: my.t device care #### my.t device care **Q: Can other phone shops repair my device?** A: Any manipulation and/or modification performed by non-authorised service centres will invalidate the warranty for the device. **Q: Where do I have to pick up my device?** A: You may pick up your device at the Telecom Shop where you left it for repair, within 30 days from the date of notification by our team. Devices which remain at the Telecom Shop beyond 30 days will be disposed of accordingly. **Q: What happens if my terminal on loan is damaged or stolen?** A: You will have to pay for the replacement of the terminal on loan, the cost of which shall be determined by Mauritius Telecom. **Q: What happens if device repair is taking longer than 10 days?** A: You can request a terminal on loan at the Telecom Shop where you left your device for repair. The terminal on loan shall remain the property of Mauritius Telecom and will be provided to you whilst your device is being repaired. **Q: What happens if my device cannot be repaired?** A: Your unrepaired device will be returned to the Telecom Shop for your collection. **Q: What if I do not pay for the amount stated in the repair quotation?** A: Your unrepaired device will be returned to the Telecom Shop for your collection. **Q: What is the charge policy for device repair?** A: Repair of devices under warranty is free of charge. If the device is out of warranty or is deemed out of warranty by our official technicians, a fee may be applicable. A repair quotation will then be duly communicated to you. **Q: How long will it take to repair my device?** A: Time taken for device repair depends on the defect(s) reported and the availability of spare parts. **Q: What is device misuse?** A: Device misuse includes but is not limited to any accidental and/or physical damage that may cause the device to stop operating. The device would then be classed as out of warranty. A common example of device misuse is liquid damage. Liquid damage refers to any harm or impairment caused to electronic devices as a result of coming into contact with liquids such as water, beverages or other fluids. Liquid damage can lead to device malfunction which can often be irreversible. A few instances of liquid damage include devices dropped in water, spilled liquids on electronic devices or exposure to excessive moisture. You may refer to your warranty card for more information on device misuse. **Q: What does the warranty cover?** A: Warranty coverage is subject to the manufacturer's own terms and conditions. You may refer to your warranty card for more information. **Q: Will my data be lost during device repair?** A: Your data may be lost during the repair process. It is recommended that you perform a full back up of your device prior to handing it for repair. **Q: What should I do before handing in my device for repair?** A: - Perform a full back up of your device - Remove security locks (pattern and/or code) - Remove your SIM card/eSIM - Remove your SD card/External storage - Sign out of your Google account/Apple ID/Huawei ID... - Remove your cover and/or any accessories (including tempered glass, screen protector, stickers...) from your device If you are handing an iphone for repair, you are kindly required to turn off 'Find my iphone'. If your device cannot be switched on, you may be requested to share your password(s) with our staff. **Q: Can someone else bring my device for repair?** A: Yes. You need to bring your NIC and the original proof of purchase. **Q: What must I bring when handing my device for repair?** A: You have to bring along your - Proof of purchase - NID Card **Q: Where can I take my device for repair?** A: You can hand in your device for repair at any Telecom Shop. --- ### FAQ: Fun Tones #### Fun Tones **Q: What is Fun Tones service?** A: Fun Tones service allows you to personalize your ring back tones by selecting music of your choice to callers, thus replacing the boring "ring ring" tone that callers usually hear when they call. **Q: How to access Fun Tones service?** A: You can access the service through 2 interfaces: - By connecting to the my.t mobile Portal (www.myt.mu/mobile) - By SMS **Q: How much do I pay?** A: | - | | --- | | Monthly Subscription | Rs 10 | | Each Fun Tone | Rs 9 (validity mentioned on portal) | Access Fee SMS Each Prepay SMS: 0 cents Each Postpay SMS: 0 cents (all prices are VAT excl) **Q: How to register for Fun Tones service?** A: You can register for the service by SMS or by portal (www.myt.mu/mobile) To register by portal - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: Click on "register" - Step 3: Enter your mobile number and click on "obtain authentication code" (You will receive your authentication code by sms through your mobile) - Step 4: Input your authentication code in the corresponding box - Step 5: Then click on "Register" To register by SMS Send SPACE to 8787Example: send fun 100001 to 8787 **Q: How do I access my personal library?** A: - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: Go to the login area - Step 3: Enter your mobile number, your password and code in the respective box - Step 4: Click on "Log in". When you login, click on 'My Fun Tone' to access your personal library. You can manage your Fun Tones as you wish. **Q: I have forgotten my password, how to get it?** A: There are 2 ways to get your password: via portal or by smsVia portal - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: Click on 'Log in'. When you log in, click on 'Forgot Password'. - Step 3: Enter your mobile number and code. - Step 4: You will receive your password by sms on your mobile. By SMSSend to 8787Example: send pwd to 8787 SMS keywords for Fun Tones Service | Features | Keyword | SMS tags | | --- | --- | --- | | Express download(register, download and set) | fun | send SPACE to 8787 Example: send fun 100001 to 8787 | | To register to Fun Tones service | reg | send to 8787 Example: send reg to 8787 | | To download a Fun Tone | get | send SPACE to 8787 Example: send get 100001 to 8787 | | To set a Fun Tone by default | set | send SPACE to 8787 Example: send set 100001 to 8787 | | To offer Fun Tones service | serve | send SPACE SPACE to 8787 Example: serve 2 752xxxx to 8787 | | Gift Fun Tone | gift | send SPACE SPACE to 8787 Example: send gift 100001 752xxxx to 8787 | | To assign a Fun Tone to a specific number | perso | send SPACE SPACE to 8787 Example: send perso 100001 752xxxx to 8787 | | To suspend Fun Tones service | susp | send to 8787 Example: send susp to 8787 | | To reactivate Fun Tones service (after suspending it) | reac | send to 8787 Example: send reac to 8787 | | To know Top 10 | top | send to 8787 Example: send top to 8787 | | Help | help | send to 8787 Example: send help to 8787 | | Delete | del | send SPACE to 8787 Example: send del 100001 to 8787 | | Unregister | stop | send to 8787 Example: send stop to 8787 | | Get password | pwd | send to 8787 Example: send pwd to 8787 | **Q: How will I be charged for the Monthly Subscription Fee?** A: The charging of the monthly subscription fee is based on relative validity that is if you register on 5 March 2016, you will be charged Rs 10 on that same day and the service will be valid up to 4 April 2016. **Q: What happens when the Fun Tones service is due to expire?** A: 2 days before end of validity, you will receive a sms notifying you of the next deduction. **Q: How do I offer a Fun Tone? Who will pay for it?** A: You can offer a Fun Tone to a friend by SMS or via portal. By SMS Send SPACE SPACE **Q: How many Fun Tones can I download and assign to calling parties?** A: A maximum of 10 Fun Tones can be downloaded and assigned. **Q: How do I manage my library?** A: You can manage your Fun Tone by portal. Managing Fun Tones via portal By accessing your personal library via the portal. - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: Click on 'Log in'. When you log in, click on 'My Fun Tone' to access your personal library - Step 3: Click on 'advanced settings' & '+ New Advanced Settings' to manage your Fun Tones Settings can be done: - For special calling number You can set specified Fun Tones for a specified caller number. When the calling party calls you, he can listen to the specified Fun Tone. - For special calling groups You can set specified Fun Tones for a specified calling group. When a calling party in this group calls you, he can listen to the specified Fun Tone. - For specified time segment You can set Fun Tones to be played at any time, in the daily time segment, or in the special time segment. **Q: What is Ordinary Setting?** A: The Fun Tones set in the Ordinary Setting page will be the default Fun Tone. **Q: The Fun Tone that I selected has stopped playing. Why?** A: If you are a prepay customer, check that you have sufficient balance to pay for the monthly subscription fee. Also check the validity of the Fun Tone. **Q: What happens when I download a new Fun Tone? When will the new one be in use?** A: Once, you have downloaded a Fun Tone, you need to set it. You can set a Fun Tone via portal or by SMS. Setting via portal - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: Click on 'Log in'. When you log in, click on 'My Fun Tone' to access your personal library - Step 3: Go to "settings" to set your Fun Tone By SMS Send SPACE to 8787Example: send set 100001 to 8787 **Q: What happens when I download (SMS/portal/express copy) a Fun Tone due to expire within 1 month time?** A: You cannot download a fun tone which is due to expire within 1 month. The following message will be displayed 'Hello the fun tone xxx does not exist'. **Q: Will Fun Tone be available while roaming?** A: No. Fun Tones will not play as long as you are abroad. It will resume playing once you return back to Mauritius, provided that subscription has not yet expired or you have not unsubscribed to the service. **Q: I am a fixed line customer, can I subscribe to Fun Tones?** A: No, you need to have a my.t mobile prepay or postpay SIM card. **Q: Does Fun Tones work on all handsets?** A: Yes, Fun Tones service is handset independent. **Q: How to change my password?** A: By accessing your personal library via the portal. The procedures are as follows: - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: Click on 'Log in'. When you log in, click on 'My Account' - Step 3: Click on modify password - Step 4: Enter your old password - Step 5: Enter your new password - Step 6: Confirm your new password and click on 'Submit' - Your new password is modified successfully. **Q: What will happen if I do not have enough credit in my prepay account for service renewal?** A: You will be automatically deregistered from the service after one month. **Q: Does Fun Tones work for call waiting?** A: Yes **Q: Shall I be refunded if I cancel my account?** A: No **Q: Do I pay for the monthly fee if I suspend the Fun Tone service?** A: Yes, only the Fun Tone will not be heard by your callers. **Q: What do I need to prelisten Fun Tones before downloading from portal?** A: Windows Media Player **Q: For how long the Fun Tones remain in my library after stopping the service?** A: The Fun Tones remain in your personal library for 90 days. **Q: What is Express Copy?** A: With Express Copy, you can now copy a Fun Tone. When you call another person, you can copy his Fun Tone by just pressing on "*" on your mobile before the person takes your call. **Q: What is 'Hot' Fun Tone code?** A: A Hot Fun Tone code is numeric string of 1 to 5 digits. With this feature, we can specify special Fun Tone codes to some Hot Fun Tones for advertisement purpose. The customer can purchase the Fun Tones easily by sending the special Fun Tone codes for e.g 111 or 222 etc Hot Fun Tones have validity periods. The customer can only browse the Fun Tone before the validity periods end. The subscribers can then purchase them via portal and SMS. **Q: How much time will it take for the Fun Tone to be activated?** A: You will obtain the Fun Tone within 24 hours. **Q: Will the Fun Tone be set automatically?** A: Yes, the copied Fun Tone will be set as default. **Q: How much will I pay?** A: Only Rs 9 for the Fun Tone. If the said Fun Tone is on promotion, then you will be charged the promotional price indicated on the portal. **Q: What is the validity period of Fun Tone that is copied by pressing on "*"?** A: It is the same as displayed on the portal. **Q: If I am not a subscriber of Fun Tones, can I press on "*" to copy Fun Tones?** A: Yes, you will be automatically registered for the service and you will get the Fun Tone. Then, you will be charged Rs 10/- for the monthly subscription fee and Rs 9/- for the Fun Tone. **Q: How can I check if I have well copied a Fun Tone?** A: By accessing 'My Account' via the portal. - Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal. - Step 2: When you log in, click on 'My Account' - Step 3: Click on 'Record History' & 'Fun Tone History', the select the 'copy' menu **Q: What happens if I do not have enough credit in my prepay account for Express Copy?** A: The Fun Tone will not be copied. You will also be notified by sms. **Q: What happens if I try to copy a Fun Tone that already exists in my personal library?** A: The Fun Tone will not be copied. You will also be notified by sms. **Q: What is Service Presenting?** A: Service presenting allows you to offer the service to another party who does not have the service. You will pay for the monthly subscription fee. The number of month that you want to offer will depend on you. The other party must respond to your offer by sending 'yes' to 8787 within 3 minutes after receiving your proposal for the service. Otherwise, the operation will be cancelled. **Q: How do I offer Fun Tones Service? Who will pay for it?** A: You can offer Fun Tones service by SMS only. By SMS Send SPACE **Q: How will I be charged?** A: You will be charged for the total number of months you have offered the service on the day. E.g if you have offered the service for 3 months to a friend, you will be charged Rs 30 on the same day. **Q: Will he get a Fun Tone along?** A: No, he will be subscribed only for the service. He must then buy a Fun Tone or you can offer him a Fun Tone also. Refer to section 'How to offer a Fun Tone'. **Q: When will my friend start paying for the service?** A: Your friend will start paying after the "offering" period has lapsed. He will receive notification sms and he can decide if he wants to keep the service. --- ### FAQ: Gift Data #### Gift Data **Q: What are the packages that can be gifted?** A: Daily, Weekly 300MB, Weekly 800MB, Monthly 2GB **Q: How to gift a package?** A: You can gift a package by SMS or by dialling *8900# and choosing option 'gift data' **Q: What do I need to gift a package?** A: A my.t mobile prepay number + sufficient credit to gift the required package **Q: Is there any additional charge when gifting a data package?** A: No. The sender of the package will pay only the price of the package **Q: Is the gift package renewable?** A: No, the gift package is not automatically renewable **Q: What is the validity of the gift package?** A: Validity is same as normal data package **Q: Can I gift a my.t mobile Postpay number?** A: No, only a my.t mobile Prepay can gift another active my.t mobile Prepay **Q: I have a postpay number. Can I gift a prepay number?** A: Not for the time being **Q: Can I gift some data volume from the available package on my account, e.g. if I have 1GB, can I gift 20MB to another prepay account?** A: No. With gift data, you can send a predefined data package to another number and the amount is deducted only from the available credit on your account, not your data package. **Q: How will I know if the package has been correctly provisioned?** A: Both sender and receiver will get a confirmation SMS. The receiver can also send query to 8684 to check if package is well provisioned. **Q: I'm trying to gift a package to a prepay number but is unable to do so. Why?** A: Please check if: - you have sufficient credit. - the mobile number you are sending the data package is a valid my.t mobile prepay number - The SMS keyword and shortcode is correct, ie. gift to 8684 If all of the above is correct, please call on 8900 for further assistance. **Q: How many packages can I gift to a prepay number?** A: There is no limit. I can gift as many packages, so far as I have sufficient credit on my account --- ### FAQ: Selfcare #### Selfcare **Q: I have 3 my.t mobile Postpay numbers, can I have access to these 3 numbers at once by using the Account ID?** A: Yes. All the numbers associated to your Account ID will be displayed on your Selfcare account. **Q: What is a Customer ID?** A: A customer ID is an access code that will give access to all accounts of a given customer. It is used mainly by SMEs, Corporates & Ministries. **Q: Do I have to pay a fee for registering to and using the Selfcare service?** A: No, registration and access to Selfcare is free of charge. **Q: I have already registered to the previous mobile selfcare. Can I use my previous credentials to login on the new Self care?** A: To have access to the new enhanced Selfcare, you need to register again. **Q: Does Selfcare show my real time consumption?** A: Your usage and detailed usage are updated every hour. **Q: Which type of card(s) can I use to make payments?** A: Only credit cards can be used (Visa Card/Master Card) **Q: Is it safe to submit my credit card details?** A: Payment by Credit Card is performed through SBM's secured Payment Gateway. SBM is constantly helping its customers to minimize online fraud and above all, providing a comfortable level of protection to its merchants by proposing the latest security standards of Visa, MasterCard and UnionPay International (UPI) as well as the use of the Verified by Visa (VbV), MasterCard Secure Code and UnionPay Online Payment (UPOP) to merchants.Credit card details can be safely submitted directly to SBM's payment Gateway **Q: How many bills can be viewed online?** A: Bills for the last 12 months are available on Selfcare. **Q: How can I change my password?** A: On your Selfcare homepage, click on and change your password under Password. **Q: How can I view the detailed usage of previous months?** A: On your Selfcare homepage, click on Services > Usage. Then, choose the type of usage you want to view (SMS, Calls, Data...) and select the appropriate Start and End dates. **Q: Can I perform partial payment on Selfcare?** A: No, Selfcare does not allow any partial payment. **Q: How to subscribe to Mobile Internet packages via Selfcare?** A: On your Selfcare homepage, click on Services > Add Services > Mobile Internet. Choose the package that best suits your needs and follow the steps. **Q: How to make a request/complaint?** A: On your Selfcare homepage, click on My Requests > Send requests. In Quick Solutions, search the answers for your queries or click on Report if you need further help. **Q: I have Postpay 500 offer and want to upgrade. What should I do?** A: On your Selfcare homepage, click on Services > Change Plan. Then, select the offer that best suits your needs and follow the steps. **Q: How can I track my request status?** A: On your Selfcare homepage, click on My Requests. Under Request history, you will see all requests created and their status. **Q: Where can I view my payment history?** A: On your Selfcare homepage, click on Payments. Go to Payments and you will have an overview of all previous bills settled. **Q: How can I pay my bills?** A: On your Selfcare homepage, click View/Pay Bill. Select the bill(s) you want to settle, click on Pay and follow the steps. **Q: I cannot add services or change plan?** A: If you cannot add any service or change plan means that you are a fleet user. **Q: I have already registered to the new Selfcare but cannot access it now. Why?** A: If you are already registered on your new Selfcare and do not have access to it, please ensure that the SIM you are using has not changed ownership. **Q: How can I subscribe have access to international roaming?** A: If you are a postpay customer, On you Selfcare homepage, click on Services > Add Services > Calling Abroad. Then, select Roaming and follow the next steps.If you are a prepay customer, Please consult our website for more information. --- ### FAQ: Traffic Watch app #### Traffic Watch app **Q: How to download the Traffic Watch app?** A: Traffic Watch app is available for free download on Google Play, App Store andHuawei AppGallery. **Q: Is the Drone View available 24/7?** A: Drone view is available at specific time schedule and depends on weatherconditions. **Q: There may be a delay in the video transmission.** A: This delay may be due to phone performance and network, if you are viewingon a 3G or 4G mobile network.If you are using Wi-Fi, the video transmission may be affected by how far youare from the router or on the number of people using the internet connection. **Q: The app is not loading.** A: Try to close the application and re-launch it. **Q: How to view video in full screen mode?** A: Click on the video and then, on the maximize icon on the bottom right thenrotate your smartphone in landscape mode. **Q: How to close a full screen video?** A: Simply click on or touch the screen. **Q: How to add a video to my Favourites?** A: Click on the heart icon in the camera list to add a video to your Favourites. Youcan view all your favourite videos in the Favourites section. **Q: How to remove a video from my Favourites?** A: Click on the heart icon then reload the Favourites section. **Q: . How can I choose a camera from the Map View?** A: Click on the camera icon on the map to select the camera you wish. **Q: I am not able to find the app in Google Play or App Store or App Gallery.** A: You may be running an old version of Android/iOS or your phone does notsupport the application.Minimum requirements:iOS – minimum 8.0Android (for both Google Play and App Gallery) – minimum 4.4 **Q: Will I be charged for the app?** A: You can download the Traffic Watch app free. However, if you are using theapp to view live videos, mobile data will be charged. **Q: At night the video is not sharp and clear.** A: Night vision is dependent on weather conditions and the level of lighting. **Q: I am still getting the old version of Traffic Watch.** A: Open Google Play for Android based devices or App Store for iOS orAppGallery for Huawei devices and update the application. --- ### FAQ: my.t weather app #### my.t weather app **Q: What is my.t weather app?** A: my.t weather app is a new application launched by Mauritius Telecom.It is a common platform which provides information such as weatherconditions as well as alerts on impending dangers and calamities inMauritius. **Q: Who provides this information?** A: Information is received from the official authorities in Mauritius **Q: What kind of information can I obtain with this app?** A: Available on the app: Weather Bulletin, Sea Info, Rainfall Weather Forecast, Cyclone Tracks, Cyclone Bulletins, Major Incidents, Traffic Bulletin, Education Bulletin, Emergency Info. **Q: Where can I download the my.t weather app?** A: The my.t weather app is available for FREE download on PlayStore from Android users and App Store for iOS users. **Q: On which devices can this app be available?** A: The app is available on these devices: Tablet and smartphones.Minimum Android version supported is Android 4.4.Minimum iOS version supported is iOS 10. **Q: What is the best advisable experience for my.t weather app?** A: my.t weather app works best on a 4G network or Wi-Fi. **Q: Are there live widgets for the app?** A: Not for the moment. **Q: Does my.t weather include forecast for Rodrigues?** A: Yes. On weather dashboard forecast for Rodrigues is available.Weather map can be zoomed out of the Map of Mauritius and tap onthe Map of Rodrigues to know about the weather conditions there. **Q: Can Mauritius Telecom guarantee the accuracy and reliability of information available on this app?** A: Information on this app is being fed by official relevant authorities with regards to weather, major incidents and calamities.Mauritius Telecom is not responsible for the accuracy and validity of contents appearing on the my.t weather app.For more information, the relevant authorities should be contacted. **Q: How up-to-date is the app?** A: The app is updated as and when official communiques and alerts are issued by the relevant authorities. **Q: Will I be charged for this app? How is the my.t weather app free and/ or zero-rated?** A: my.t weather app is available for free on PlayStore/AppStore for all users. my.t weather app is free for download on all mobile networks in Mauritius. Browsing on the my.t mobile network is also free. However, any media material such as pictures and videos which will be downloaded and/or shared will incur normal data charges. Push notifications, maps views, windy.com and external contents available within my.t weather will incur charges as per your normal data plan. All local sites within my.t weather are accessible for free. However access to the international sites in my.t weather will be charged as per your mobile data plan. Mobile Internet charges may apply for using the app on other mobile operators' networks. **Q: Do I need credit on my mobile to use my.t weather app?** A: my.t weather app is available as long as you have internet connection. If the app has to be accessed on mobile data, a minimum credit of Rs 5.00 must be available on your mobile account. **Q: Why the app does not show 'torrential rain' in real time when it's raining heavily on the island?** A: The app awaits official communiqués from the relevant authorities. **Q: Can I use the app if location is not activated on my mobile?** A: Yes. By default, the app will provide weather conditions in Port Louis. **Q: Why the app does not show my exact location?** A: The app shows the nearest weather station to your location. **Q: Why do I not receive notifications and push SMS when there is a new alert?** A: You need to enable push notification for my.t weather on your mobileto receive push notifications. For iOS users, low power mode can delaythe push notifications. Push SMS is a different service from the app. **Q: Why do we not have the option of receiving notifications by SMS?** A: SMS notification is a different service from the app. **Q: Can I receive push notifications even when the app is closed?** A: You need to enable push notification for my.t weather on your mobile to receive push notifications. For iOS users, low power mode can delay the push notifications. **Q: Will I be charged if I make phone calls on my.t weather app?** A: Calls on Emergency Numbers is free of charge while calls on normal lines will incur normal charges. --- ## my.t Business - Business Boost > View Business Boost offers: [Business Boost offers](https://www.myt.mu/business/business-boost/) ### 1Gbps - **Price:** Rs 6500 - **Download speed:** 1Gbps - **Upload speed:** 80Mbps - **Volume allowance:** 20TB - **Included:** Wi-Fi router, 1 GB mailbox - **Addons:** Starter TV Channels (Rs 300/month), Microsoft 365 Business Basic (Rs 340/month) ### 500Mbps - **Price:** Rs 4700 - **Download speed:** 500Mbps - **Upload speed:** 50Mbps - **Volume allowance:** 12TB - **Included:** Wi-Fi router, 1 GB mailbox - **Addons:** Business Boost Protect (Rs 1200/month), Starter TV Channels (Rs 300/month), Microsoft 365 Business Basic (Rs 340/month) ### 200Mbps - **Price:** Rs 3000 - **Download speed:** 200Mbps - **Upload speed:** 30Mbps - **Volume allowance:** 8TB - **Included:** Wi-Fi router, 1 GB mailbox - **Addons:** Business Boost Protect (Rs 1200/month), Starter TV Channels (Rs 300/month), Microsoft 365 Business Basic (Rs 340/month) ### 60Mbps - **Price:** Rs 1500 - **Download speed:** 60Mbps - **Upload speed:** 15Mbps - **Volume allowance:** 5TB - **Included:** Wi-Fi router, 1 GB mailbox - **Addons:** Business Boost Protect (Rs 1200/month), Starter TV Channels (Rs 300/month), Microsoft 365 Business Basic (Rs 340/month) ## my.t Business - Microsoft 365 Business Basic - **Price:** Rs 296 per month per user - **Minimum contract:** 1 year - **URL:** https://www.myt.mu/business/microsoftbasic ## my.t Business - Club App 3CX - **Price:** Rs 2450 per month (up to 20 users) - [Subscribe](https://join.myt.mu/business-services/#/home?serviceType=myt-start-up) - **Contract period:** 6 months - **URL:** https://www.myt.mu/business/club-app ## my.t Business Solutions ### Internet & Connectivity **Business Boost:** [The Internet that works for your business](https://www.myt.mu/business/business-boost/) **Wi-Fi:** [Elevate your business with enterprise-grade Wi-Fi](https://www.myt.mu/business/wifi) **Premium Internet:** [Fast Internet you can rely on](https://www.myt.mu/business/premium-internet) **SD-WAN:** [Smart and Secure Connectivity for Multiple Sites](https://www.myt.mu/business/sd-wan) **Global MPLS:** [Your Secure and Reliable Global Connectivity](https://www.myt.mu/business/global-mpls) **Managed Services:** [Focus on Growth, Leave the Rest to Us](https://www.myt.mu/business/managed-services) **Subsea Cable:** [High-speed, reliable connectivity, and seamless global communications](https://www.myt.mu/business/subsea-cable) ### Mobile **Mobile Devices:** [See our devices](https://devices.myt.mu/?env=business) **my.t everywhere:** [Your 5G Internet Hotspot device](https://www.myt.mu/business/myt-everywhere) **SIM / eSIM:** [SIMplify Your Mobile Life](https://www.myt.mu/business/sim-esim) **Postpay Premium Bundle:** [Take advantage of exclusive deals on Premium smartphones and enjoy a my.t Postpay plan with unlimited data, calls, and SMS.](https://www.myt.mu/mobile/premium-business) **Postpay Contracts / Postpay Plans:** [Mobile postpay contracts offer calls, texts, and data upfront with monthly payments, often including a fixed plan and optional device.](https://www.myt.mu/business/postpay-contracts) **M2M & IoT:** [When devices communicate and exchange data without human intervention.](https://www.myt.mu/business/m2m-iot) **my.t travel:** [Empower your employees with affordable data connectivity while travelling, without roaming costs. Keep you local WhatsApp number for seamless coordination with your teams.](https://www.myt.mu/business/travel) **Roaming:** [Roaming](https://www.myt.mu/mobile/roaming-business) **Bulk SMS:** [Use SMS to communicate quickly and effectively with customers, staff, and partners](https://www.myt.mu/business/bulk-sms/) ### Business Telephony **Cloud Telephony:** [Your cloud based PABX solution](https://www.myt.mu/business/cloud-telephony) **Calling Rates:** [Calling Rates](https://www.myt.mu/business/calling-rates) **Club App 3CX:** [A mobile app that allows unlimited calls within your team](https://www.myt.mu/business/club-app) **Cloud UC/On-Premises Telephony:** [Revolutionising Business Communication](https://www.myt.mu/business/cloud-onpremises-telephony) **Contact Centre:** [A Unified Experience Platform Built for Intelligent Connections](https://www.myt.mu/business/call-centre) ### Security **Business Boost Protect:** [Internet security designed for small and medium offices](https://www.myt.mu/business/business-boost-protect) **Mobile Security:** [With employees relying more on mobile devices for critical tasks, threats like phishing and malicious apps are on the rise. Protect your business data with my.t’s enterprise-grade mobile security solution.](https://www.myt.mu/business/mobile-security) **CCTV as a Service:** [Connect your surveillance video to my.t Cloud. Our cloud video surveillance solutions ensure that all footage is securely stored in the cloud, easily accessible from anywhere anytime.](https://www.myt.mu/business/cctv) **Next-Gen Firewall:** [Get protected from advanced threats before they reach you](https://www.myt.mu/business/firewall) **Web Application Firewall:** [Protect your business web applications and data against rapidly evolving threats.](https://www.myt.mu/business/waf) **Endpoint Security:** [Endpoint Security​ Safeguard Your Digital Perimeter](https://www.myt.mu/business/endpoint-security) **Email Security:** [Cloud mailboxes are a common target for phishing and ransomware, risking financial loss and reputational damage. Our Cloud Email Security safeguards your business from malware, spam, and cyber threats.](https://www.myt.mu/business/email-security) **DDoS Protection:** [DDoS protection ensures business continuity, customer trust, and data security.](https://www.myt.mu/business/ddos) **Security Operations Centre:** [Incident prevention, detection, response and reporting through 24/7 SOC](https://www.myt.mu/business/soc) **SASE:** [Smart and secure connectivity for everyone, everywhere.](https://www.myt.mu/business/sase) ### Cloud & Data Centre **my.t Cloud:** [Imagine, build and operate on my.t cloud](https://cloud.myt.mu/) **Private Cloud:** [Private Cloud](https://cloud.myt.mu/productIntro1?productId=113) **Colocation:** [Host your IT infrastructure in our strategically located data centres – Rose Belle Tier IV Data Centre and Rose Hill Tier III Data Centre](https://www.myt.mu/business/colocation) **Offsite Backup as a Service:** [Secure offsite backup; Powered by Veeam](https://www.myt.mu/business/backup) **Content Delivery Network:** [A Content Delivery Network (CDN) is a network of distributed servers that delivers websites, applications, and digital content quickly, reliably, and securely to users based on their location.](https://www.myt.mu/business/cdn) ### Business Applications & SaaS **Desktop as a Service:** [Empower your workspace with secure, affordable endpoints and thin clients, providing remote desktop and application access for employees wherever they are.](https://www.myt.mu/business/daas) **Microsoft Productivity Tools:** [A suite of applications like Word, Excel, PowerPoint, Outlook, and Teams, designed to help individuals and businesses create, collaborate, communicate, and manage tasks efficiently.](https://www.myt.mu/business/microsoft) **Zoho Software Suite:** [Streamline and transform your business processes with customized AI-driven digital solutions](https://www.myt.mu/business/zoho) **Creatio CRM:** [Your AI-powered platform that automates workflows with no-code solutions](https://www.myt.mu/business/creatio) **Twake Email:** [Powered by LINAGORA](https://www.myt.mu/business/open-source-email) ### Public Sector **Government Intranet (GINS):** [Government Intranet (GINS)](https://www.myt.mu/business/government-intranet) **Public Wi-Fi:** [Public Wi-Fi](https://www.myt.mu/business/public-wifi) **Safe City:** [Safe City](https://www.myt.mu/business/safe-city) **Applications:** [Applications powered by my.t](https://www.myt.mu/business/applications) ### Industries **Hospitality & Healthcare:** [Mauritius Telecom empowers hospitality and healthcare with seamless digital solutions.](https://www.myt.mu/business/hospitality) **Manufacturing & Construction:** [From smartphones and connectivity to security and support, my.t has what you need to run your business)](https://www.myt.mu/business/manufacturing) **ICT/BPO:** [Seamless and reliable telecom solutions for your business](https://www.myt.mu/business/ict-bpo) **Financial Sector:** [Securing the financial sector from the inside out](https://www.myt.mu/business/financial-sector) **Retail:** [Revolutionising Retail: Telecommunications Solutions](https://www.myt.mu/business/retail) **Education:** [Your School's Success, Powered by Our Tech](https://www.myt.mu/business/education) ### **my.t Business Portal:** [my.t Business Portal](https://business.myt.mu/) ### **Non-Core Outsourcing:** [Non-Core Outsourcing](https://mto.telecom.mu/services.php) ### **Check my internet usage:** [Check my internet usage](https://internetaccount.myt.mu/) ### **my.t money merchant:** [Grow Your Business with my.t money](https://www.myt.mu/money/business-solutions) ### **my.t partners:** [my.t partners](https://www.myt.mu/business/partners) ### **mytGPT for Enterprise:** [mytGPT for Enterprise](https://www.mytgpt.mu/) ## my.t Business - FAQs > View my.t Business FAQs: [my.t Home FAQs](https://www.myt.mu/support/category/mytbusiness) ### FAQ: Business Boost #### General **Q: What is my.t Business Boost?** A: Business Boost is a high speed internet fibre service designed exclusively for Small and Medium Enterprises (SMEs). In addition to an ultra-high speed internet, you will benefit from an improved guaranteed time to repair. **Q: Can you tell me more about the volume allowance of the different offers?** A: For each of our internet offers, we've made sure that you can enjoy a comfortable volume allowance. Check them out: – 1Gbps: up to 20TB – 500Mbps: up to 12TB – 200Mbps: up to 8TB – 60Mbps: up to 5TB Even when your volume allowance is used up, you will still be able to browse (reduced speed). **Q: Are the new Business offers available in Rodrigues?** A: You will be able to enjoy Business Boost offers 60Mbps, 200Mbps and 500Mbps. Unfortunately, Business Boost 1Gbps offer will not be available for the time being. **Q: Can my laptop/smartphone reach the maximum speed of 1Gbps?** A: With LAN cable, 1Gbps is the theoretical maximum speed you can reach with your laptop. In practice, due to overheads in data transmission, most of the time, you will experience around 940Mbps. It is recommended to use Wi-Fi 6 compatible devices to experience 1Gbps. However, there are several factors that can limit your actual speed. For example, distance from your Wi-Fi router, number of simultaneous connected devices, obstacles such as wall. For smartphones & tablets, you can easily check your device specifications on GSMArena.com. If Wi-Fi ax/6 is mentioned, it implies that your device supports Wi-Fi 6 protocol. **Q: How can I test the Internet speed?** A: We recommend that you carry out a speed test on http://speedtest.telecom.mu on a laptop/ PC with CAT6 LAN cable connected. When doing the speed test, ensure you're not using the Internet for anything else while you're testing it. Don't forget to clear your browser's cache. Also, remember that no speed test is perfect and all you are testing with an Internet speed test is how well your current connection works between your device and the testing server itself. **Q: What might prevent me from achieving my best speeds?** A: Actual speeds experienced may vary due to the factors below: Your device capability & specifications Example 1: PC/ Laptop connection using LAN Laptop with Fast Ethernet port will support to 100Mbps only, even if your Internet connection is higher. Example 2: Smartphone/ Tablet/ Laptop connection using Wi-Fi Devices that support only Wi-Fi 4 or less will be limited to a maximum of 200Mbps even if your Internet connection is higher. Your devices' performance based on operating system, usage and applications installed. The number of concurrent devices connected to the internet. Example: If you have multiple devices connected to internet - Smart TV connected - Cameras connected to the internet - Laptop/PC connected - Smartphones connected Distance & obstacles for Wi-Fi connectivity Example: Distance between the device using internet & the Wi-Fi router, the Wi-Fi network used (2.4GHz or 5GHz), walls … Devices connected via existing Wi-Fi Extenders or Access Points The upload and download speed will be less than the speed you will experience when connected to your Wi-Fi router. **Q: How to subscribe to new Business Boost offer?** A: Save time, go online > myt.mu/business/ If you need more guidance, you can also Visit your nearest Telecom Shop or send us an email at businesscontact@telecom.mu/8901@telecom.mu. Do bring/attach: - A copy of your BRN - Certificate of Incorporation - VAT Certificate (where applicable) - National Identity Card of the company's director or the authorised signatory - Your filled & signed Business Boost order form **Q: Is there any additional fee associated?** A: A one-off installation fee of Rs. 2,500 (VAT excl.) is applicable. **Q: When will the service be activated?** A: Our agents will contact you to schedule an appointment at your premises for installation after you register for the service. #### Business Boost Existing Customers **Q: Will I get a new Wi-Fi router when I upgrade to new Business Boost 60Mbps and 200Mbps offer?** A: Your existing Wi-Fi router supports both new Business Boost speed. Furthermore, the upgrade will be done remotely. **Q: Can I upgrade / downgrade my Business Boost offer?** A: You may upgrade your Business Boost offer at any point in time directly on myt.mu/business/. However, if you wish to downgrade your offer, a one-off processing fee of Rs 500 (VAT excl.) will apply. **Q: I would like to upgrade to the new Business Boost offer. What are the benefits?** A: With the new Business Boost offer, you will get a better experience that matches your needs with: - Higher download speed; - Higher upload speed - Higher volume allowance - Better SLA #### Business Boost Wi-Fi Router **Q: Will my Wi-Fi network remain the same?** A: Your Wi-Fi networks will remain unchanged and you will be able to choose between your two independent Wi-Fi networks: - 4 GHz Wi-Fi network - 5 GHz Wi-Fi network **Q: Which Wi-Fi network should I choose?** A: Depending on your device compatibility (PC/laptop/others), you will be automatically connected to the 5 GHz Wi-Fi network else you will be connected to 2.4 GHz Wi-Fi network. **Q: How to connect my device to the Wi-Fi Router?** A: - Connect via Wi-Fi Depending on your device compatibility (PC/laptop/others), you will be automatically connected to the 5 GHz Wi-Fi network else you will be connected to 2.4 GHz Wi-Fi network. - Connect via cable Connect the Ethernet cable (RJ45 cable recommended) at the back of your Wi-Fi router in either LAN port 1 or LAN port 4 to the LAN port of your PC/laptop. **Q: Can I change the Wi-Fi name and password?** A: Changing your Wi-Fi name and password is simple. Grab your laptop and connect to your router's root admin interface to change the Wi-Fi name and password. If you need more guidance, you can also Call us on 8901. #### Business Boost Email **Q: How many email am I eligible to?** A: When you subscribe to any new Business Boost offer, you will get one mailbox free of charge. The mailbox capacity is 1GB and email type is company@myt.mu. **Q: I need more email addresses, what should I do?** A: Just send us an email on businesscontact@telecom.mu with your request. If you need more guidance, you can also call us on 8901. #### Business Boost TV **Q: What's my.t TV Bouquet Starter?** A: If you have my.t Smart Box, TV Bouquet starter gives you access to a wide range of TV channels such as: - News - Music - Documentary - Lifestyle - Local channels - Kids - Generaliste **Q: I want to subscribe to other TV bouquet/pack. How do I proceed?** A: Do it directly with your remote control. Simply press on the red button, select the channel you would like to subscribe to and follow the instructions to get your channel instantaneously. You can also call us on 8901 or Visit your nearest Telecom Shop. **Q: Which TV packs can I choose?** A: TV packs, available for my.t home customers, are also available for Business Boost customers. The same tariff apply. However, pre-requisite for subscription is TV Bouquet Starter. #### my.t home versus Business Boost **Q: Why installation charges are higher for business in comparison to residential customers?** A: Installation at business location differs from installation at residential customers. At a business location, additional works, like trunking, false ceiling, piping and others are required. **Q: Why Business Boost 1Gbps does not include unlimited fixed voice calling like my.t home 1Gbps?** A: Unlimited fixed voice calls in my.t home 1Gbps is intended for individual use only, unlike in a business, where many employees use a single line. **Q: Similar to my.t home, why Smart Wi-Fi is not included in the Business Boost offers?** A: Smart Wi-Fi devices are a part of my.t home broadband offers in view of extending the Wi-Fi coverage of homes. For businesses, more robust solutions are tailor made based on your business location & specific needs. Get in touch with your Account Representative or email us at businesscontact@telecom.mu. However, if you think the Smart Wi-Fi devices will suit your Wi-Fi requirements, you may purchase them in one of our Telecom Shops. #### Business Boost Contract Period & Fees **Q: What is the subscription period for the new Business Boost offer?** A: A minimum subscription period of 12 months is applicable on all the offers. **Q: What is the penalty fee applicable if I cancel my Business Boost offer?** A: In case of cancellation before 12 months, a fixed penalty fee of Rs. 5,000 (VAT excl.) will be charged. After the minimum subscription period, no penalty fees are charged. To cancel your subscription period after your minimum subscription period, we recommend you to notify us 1 month in advance. **Q: Is there any charge for any damage on the equipment supplied?** A: In case of negligence where the equipment is lost or tampered a penalty fee will be applied as per below. | Equipment | Fees (VAT excl.) | | --- | --- | | Wi-Fi Router | Rs. 5,000 | | IPTV Decoder | Rs. 5,000 | | Remote Control | Rs. 100 | Tariffs are VAT exclusive. --- ### FAQ: WAF #### About WAF **Q: Is the WAF solution cloud-based?** A: Yes, the solution is a cloud WAF. We can also offer an on-premises WAF along with professional installation services. **Q: How does WAF work?** A: It inspects incoming web traffic and uses predefined rules as well as machine learning algorithms to detect and block malicious requests, such as SQL injection, XSS and DDoS attacks. **Q: What are the advantages of WAFs versus traditional firewalls?** A: WAF protects web applications by analysing HTTP & HTTPS traffic. On the other hand, a traditional firewall only provides a barrier between external and internal network traffic. **Q: Is it compatible with on-premises applications?** A: Yes, we support all deployments, including with public cloud, private cloud and on-premises apps. **Q: Why choose my.t ?** A: We offer local expertise, low latency, 24/7 support, and tailored WAF solutions supported by global security vendor partnerships. --- ### FAQ: DDoS Protection #### About DDoS **Q: How common are DDoS attacks?** A: DDoS attacks are frequent and growing, with millions happening yearly. On top of this, the level of sophistication has also increased, making them longer lasting.Most businesses face them, making strong protection essential across all industries and sizes. **Q: What are the types of DDoS attacks?** A: - Volumetric Attacks: A volumetric DDoS attack overwhelms server or network bandwidth, causing slowdown or complete service failure. - Application Layer Attacks: Application layer attacks target the OSI model's top layer, aiming at web applications and user-facing services. Application layer attacks mimic real users to exploit app vulnerabilities, disrupt services, steal data, or gain unauthorised system access. **Q: How long does a DDoS attack last?** A: It can last from minutes to days depending on the hacker's strategy, your company's defences and its mitigation plan. **Q: How to prevent DDoS attacks?** A: We offer DDoS mitigation services targeting volumetric and application attack types, reducing their risks and impacts. --- ### FAQ: CCTV as a Service #### About CCTV as a Service **Q: Is cloud storage safe?** A: Cloud storage remains secure and inaccessible, compared to on-site NVR or DVR storage, which may be subject to damage or theft. **Q: What do I need to opt for this service?** A: - Your own cameras - A line with my.t: Any connection will do **Q: How many cameras can connect to the cloud at once?** A: There is no limit on the number of cameras you can connect. Whether you have a few cameras, or a few thousand cameras – we've got you covered! **Q: Is it a subscription based service?** A: Yes. You will be billed on a monthly basis. The subscription fee is determined by factors such as the number of cameras and retention period for cloud storage. --- ### FAQ: SOC #### About SOC **Q: Why do I need a Security Operations Centre?** A: A SOC protects your company's data, systems and other digital resources on a 24/7 basis. **Q: What is the difference between NOC and SOC?** A: A Network Operations Centre (NOC) focuses on minimising downtime and making sure SLAs are met. While a SOC is involved in deeper threat prevention and management, including assessing a company's vulnerabilities. --- ### FAQ: Email Security #### About Email Security **Q: What is Email Security?** A: Email security involves protecting email systems from cyber threats such as phishing, account takeover, and data breaches. Due to its widespread use and vulnerability, email is a frequent target for attackers. Effective protection requires advanced, evolving security solutions to safeguard organizations, employees, and sensitive data. **Q: Why is securing your business email system essential?** A: Email collaboration tools like Microsoft 365 and Gmail have seen increased use since the COVID-19 pandemic, making them attractive targets for cybercriminals. Despite built-in security features, business email remains a common entry point for attacks that can lead to data breaches, regulatory issues, and reputational damage. In Mauritius, the Cybercrime Online Reporting System (MAUCORS) has recorded 19,300 online incidents since 2018, with 5,221 cases reported in 2024 alone—a number expected to rise in the coming years. **Q: Common Email-Based Cybersecurity Threats** A: - PhishingA cyberattack where malicious actors impersonate trusted individuals or organizations to trick recipients into revealing sensitive information or taking harmful actions. - Business Email Compromise (BEC)A targeted form of phishing in which attackers deceive employees—often executives or finance staff—into transferring funds or sensitive data to the attacker. - MalwareShort for "malicious software," malware is designed to damage or gain unauthorized access to systems. It can be delivered via email attachments or links. - Data LossHackers gaining access to email accounts can retrieve confidential information. Data leaks may also occur through accidental sharing or misdirected emails, often making employees vulnerable to further phishing attacks. - SpamUnsolicited bulk emails that may serve as advertising or disguise malicious intent, such as spreading malware or phishing links. - Malicious LinksEmails containing harmful links can redirect users to attacker-controlled websites used for data theft, malware installation, or phishing. - Quishing (QR Code Phishing)A phishing technique using QR codes embedded in emails. When scanned, these codes direct users to fraudulent sites aimed at stealing credentials or delivering malware. - Account TakeoverAn attack where a cybercriminal gains unauthorized access to a user's account—often through phishing, malware, or credential stuffing—and uses it to steal data or impersonate the user. **Q: How does Cloud Email Security work?** A: Email Security services use AI-driven technologies to protect your business against the most sophisticated attacks: - Blocks sophisticated attacks like phishing, impersonation, and Business Email Compromise (BEC) using AI-powered detection. - Stops malicious attachments before they reach user inboxes, ensuring safety without disrupting productivity. - Prevents data leaks and helps maintain compliance through advanced Data Loss Prevention (DLP) tools. - Protects against account takeovers by enhancing authentication processes and monitoring for suspicious activity. --- ### FAQ: Creatio #### About Creatio **Q: Is Creatio cloud-based or on-premise?** A: Creatio supports both deployment options - cloud (SaaS) and on-premise - depending on your organisation's needs. **Q: Can I customise Creatio without coding?** A: Yes, Creatio's low-code tools allow users to build and modify applications, processes, and interfaces with minimal to no coding. **Q: Does Creatio integrate with other systems?** A: Yes, Creatio offers open APIs and pre-built connectors for integration **Q: How does Creatio support process automation?** A: Creatio includes a visual process designer that allows you to model, automate, and monitor business workflows for efficiency and consistency. **Q: What industries use Creatio?** A: Creatio serves a wide range of industries, including financial services, healthcare, manufacturing or professional services. **Q: Is mobile access available?** A: Yes, Creatio provides native mobile apps that let users access and manage data on the go. **Q: How secure is Creatio?** A: Creatio follows industry best practices for data security, including encryption, access control, and compliance. --- ### FAQ: Zoho #### About Zoho **Q: What is Zoho?** A: Zoho is a cloud-based software suite offering over 55 integrated business applications for CRM, finance, HR, marketing, collaboration, and more. **Q: What industries use Zoho?** A: Zoho serves a wide range of industries including retail, finance, healthcare, education, real estate or IT services. **Q: Does Zoho integrate with other tools?** A: Yes, Zoho offers built-in integrations **Q: Is Zoho secure?** A: Zoho offers enterprise-grade security with encryption, two-factor authentication, GDPR compliance, and data residency options. **Q: Can Zoho be used on mobile devices?** A: Yes, Zoho offers mobile apps for iOS and Android **Q: What is the pricing model for Zoho?** A: Zoho typically follows a subscription-based pricing model for its different services per user. You will be billed on your fixed line bill monthly or yearly **Q: Can I try Zoho before buying?** A: Yes, Zoho offers free trials for most of its products, allowing you to explore features before committing. --- ### FAQ: Mobile Security #### About Mobile Security **Q: Why is mobile security important?** A: Mobile devices often store or access sensitive company data. Without proper security, they can become entry points for cyberattacks, data breaches, or unauthorized access. **Q: What types of threats target mobile devices?** A: Phishing attacks, malicious apps, device theft or loss, unsecured Wi-Fi networks, OS or app vulnerabilities **Q: What is Mobile Device Management (MDM)?** A: MDM is a software solution that allows IT admins to manage, monitor, and secure mobile devices used within an organization—ensuring policy compliance and data protection. **Q: How can I secure my mobile device?** A: Keep your OS and apps updated, use strong passwords or biometric authentication, avoid public Wi-Fi or use a VPN, only install apps from trusted sources, enable device encryption and remote wipe features **Q: What should I do if my device is lost or stolen?** A: Immediately report it to your IT department. If MDM is in place, the device can be locked, tracked, or wiped remotely to prevent data loss. **Q: What is mobile phishing and how can I avoid it?** A: Mobile phishing involves deceptive messages (emails, texts, or app notifications) designed to steal credentials or install malware. Avoid clicking unknown links and verify sender identities. **Q: Is antivirus software necessary for mobile devices?** A: Yes, especially for Android devices. Mobile security apps can provide added protection against malware, phishing, and unsafe apps. **Q: What should I do if I suspect my device has been compromised?** A: Disconnect from the network immediately and report the issue to IT. Do not attempt to fix it on your own, as this may worsen the situation or erase critical evidence. --- ### FAQ: Twake Email #### About Twake Email **Q: Why is Twake Mail and why is it suitable for businesses** A: Twake Mail is a secure and French messaging service designed for businesses and administrations. This open-source solution enables optimal management of professional mails on a secure server. Twake Mail ensures an ad-free messaging experience with protection against cyberattacks. **Q: How does it ensure the security of professional emails?** A: Twake Mail uses an encrypted messaging software to guarantee the security and confidentiality of messages. Mails are stored on a secure server, featuring advanced protection against phishing, an effective antispam system and cyberattack detection mechanisms. **Q: What are the advantages for large businesses?** A: Twake Mail provides a messaging system tailored for large businesses, with an open-source interface and advanced email management capabilities. It ensures collaboration between professionals, integrates an internal mail client and offers a customisable, secure messaging solution. **Q: Can it be integrated with other collaborative tools?** A: Yes, Twake Mail is an open-source software that can be connected to other management tools for enhanced business productivity. **Q: Does it come with a mobile app?** A: Yes, Twake Mail features a mail app for smartphones and tablets, allowing businesses to access their emails securely. --- ### FAQ: SD-WAN #### About SD-WAN **Q: What is SD-WAN?** A: SD-WAN is a software-defined approach to managing the WAN. By intelligently routing traffic across a combination of broadband internet, LTE/5G and MPLS, SD-WAN ensures optimal connectivity and efficiency for your business operations. **Q: What is the difference between WAN and SD-WAN?** A: SD-WAN enables remote sites to connect more efficiently to networks, data centres, and multiple clouds, offering lower latency, improved performance and more reliable connectivity. In contrast, traditional WAN connects users at branch offices to applications hosted on servers in a data centre or at a head office. **Q: What is the purpose of SD-WAN?** A: The purpose of SD-WAN is to enhance the efficiency and performance of WANs by centrally managing traffic routing and prioritising critical applications across multiple connections such as broadband, cellular and MPLS. --- ### FAQ: SIM / eSIM #### About SIM / eSIM **Q: Can I use 2 eSIMs at the same time?** A: iPhone 13 and newer models allow you to use two eSIMS simultaneously **Q: How to activate an eSIM?** A: Whether you are a my.t Prepay or a my.t Postpay customer, visit any Telecom shop to activate a new eSIM.What you need: - Your NIC or passport - A proof of address less than 3 months old - An eSIM compatible device **Q: Can I convert my physical SIM to eSIM** A: Yes, you can either do it onlineor visit any Telecom Shop to convert your physical SIM into an eSIM.You will receive a QR code to proceed for the activation. **Q: How to download the eSIM?** A: - First of all make sure your phone is connected to Wi-Fi and mobile data is ON - Update your device software to the latest version - Ensure you have a valid email address to receive your QR code. - We will send you an email with your QR code. To activate the eSIM, you just need to scan the QR code and follow the instructions. It should only take a few minutes for the email to arrive. Scan the QR Code or enter eSIM information (LPA string) - Make sure you've already registered your eSIM in a Telecom shop - Scan the QR Code (received by email) or manually enter the LPA string - Go to Settings and follow the steps: For iOS - Select Mobile Data or Cellular. - Tap Add Cellular / Mobile Plan. - Use your iPhone to scan the QR code you received by email or in Telecom Shop. For Android - Select Connections - SIM Card manager - Select Add mobile plan - Select Add eSIM using QR code - Use your smartphone to scan the QR code you received by email or enter the LPA string manually. **Q: I don't want to use eSIM anymore** A: - To convert to a physical SIM, visit a Telecom shop. - To stop using the eSIM, go to Settings on your smartphone and delete. - To re-use the eSIM after deletion, re-scan on any compatible device. **Q: Does eSIM support 5G network?** A: eSIM and 5G are not directly related. If your device is compatible to 5G you will be able to experience 5G with your eSIM in our my.t 5G Experience Zones: - Ebene Cybercity - University of Mauritius - La City Trianon - Bagatelle Mall More regions coming soon. Do check our website for updates. **Q: Is there any limit to the number of eSIM profiles I can have?** A: You can download several profiles on your phone. The number of eSIM profiles depends on the space capacity of the eSIM. However, you will be able to use only one eSIM at a time. **Q: Is there any fee for eSIM?** A: Yes, you will be charged Rs. 100 (including VAT) when you opt for an eSIM. **Q: What is an eSIM profile?** A: An eSIM profile is a virtual profile that stores the user's subscription and network settings. **Q: Why do I need an eSIM profile?** A: An eSIM profile is necessary in order to connect to my.t network thus enabling you to send and receive calls, texts and data. **Q: How long does it take to download a profile?** A: An eSIM profile can be downloaded in a matter of seconds depending on your internet connection. **Q: My QR code isn't working. What should I do?** A: If you are having trouble scanning your QR code, please ensure:a. You are connected to a Wi-Fi connection;b. You are not scanning the QR code from your phone's camera and following the right process to scan the QR code.c. Check if your phone is compatible for eSIM.d. Check if your phone's camera is workingIf you've tried the methods above and still cannot scan the QR code, you can still set up the eSIM manually. When prompted to scan the QR code, click "Enter details manually" and enter the LPA string from your eSIM email.If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop. **Q: How long will it take for my eSIM to be activated?** A: Your eSIM service will be ready to use within a few minutes.If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop. **Q: I've accidently deleted my eSIM from my phone, what do I do?** A: Please contact us on 8900 or visit your nearest Telecom shop. **Q: Can I use eSIM as dual-SIM?** A: Yes, eSIM works using dual-SIM as well. That means you can continue using your regular physical SIM card while using the eSIM. **Q: What are the benefits of having a Dual SIM with an eSIM?** A: Dual SIM with an eSIM opens up many possibilities that were previously unavailable with only a physical SIM such as: - Having two phone numbers and two different plans tied to a single device (particularly for iPhone users) - Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs **Q: Can I use my eSIM QR code with another phone?** A: Once you've used your QR code with a phone, the eSIM profile is locked to that phone.If you want to use your eSIM on another phone, you will need to delete the eSIM on your existing device and rescan the QR code on the new device.Ensure your new device is eSIM compatible before starting the operation. **Q: Can I swap my eSIM to Physical SIM later?** A: Yes, you can convert your eSIM to physical SIM card and vice versa in a Telecom Shop. **Q: Do I need a physical SIM to be able to use an eSIM on my smartphone?** A: No, you don't need a physical SIM if you are using an eSIM. **Q: I want to upgrade / change my smartphone. Will my eSIM work?** A: As long as your new smartphone is eSIM compatible, it will work. **Q: My eSIM device is lost or stolen** A: Please contact us on 8900. Our team will do its best to assist you. **Q: My SIM card is blocked?** A: To unlock SIM, click on puk.myt.mu and follow the steps. --- ### FAQ: CDN #### About CDN **Q: What is a CDN?** A: A Content Delivery Network (CDN) is a system of distributed servers designed to deliver digital content - such as websites, applications, videos, and other online services - quickly, reliably, and securely to end-users based on their geographic location. By caching content on local edge servers closer to users, CDNs improve website performance, speed, availability, and scalability, while reducing latency and minimizing the load on the origin server. They also help handle peak traffic efficiently, optimize delivery costs, and enhance security by protecting against traffic spikes, downtime, and cyberattacks like DDoS attacks. **Q: What do you need in order to set up a CDN?** A: Prerequisites: registered domain name, website or web application, DNS management Access, SSL/TLS Certificates (optional but recommended). **Q: How does it work?** A: When a user requests a web content, the nearest CDN server responds. **Q: Why is CDN beneficial for your business?** A: - Performance - Faster load times by reducing distance to users. - Lower latency and improve user experience by minimizing the distance to content. - Reliability - Traffic balance to prevent downtime. - CDNs ensure uptime by distributing content across multiple servers, so if one server fails, another can take over. - Scalability - CDNs help handle spikes and traffic surges in traffic by distributing the load across multiple servers. **Q: What is the difference between a CDN and web hosting?** A: A CDN does not replace your web host. Your site's original files stay on the origin server, while the CDN caches and serves copies from its network to improve speed and reliability. --- ### FAQ: my.t everywhere #### About my.t everywhere **Q: How can I get the my.t everywhere device?** A: Rent it at Rs 450 per month for 1 year or Buy it at a one-time payment of Rs 9,000 **Q: What happens after the 1-year rental period ends?** A: After 1 year, you have the option to buy the device for Rs 2,500. **Q: Is there a penalty fee if I cancel before the contractual period?** A: Yes, Device rental x no. of remaining months to complete 12 months **Q: Is there any charges for non-return of equipment when cancelling the subscription?** A: Yes. The penalty fee is Rs 5,000 (VAT excl.). **Q: Can I connect multiple devices at the same time?** A: Yes. The my.t everywhere device allows multiple users to connect at the same time. **Q: Can this service be used overseas?** A: No, you cannot use this device overseas. **Q: I ordered online. When will my 5G Box be delivered?** A: Your my.t everywhere 5G Box will be delivered to your doorstep by FedEx within two business days at no additional cost. For further assistance, please call us on 8901 **Q: Can someone else collect the delivery on my behalf?** A: Yes, another person can collect the delivery on your behalf. Please provide the receiver's details when subscribing online and ensure an authorisation letter is presented at the time of delivery. The receiver will also need to present their National Identity Card (NID) upon collection **Q: Where is the best spot to keep my 5G router?** A: The my.t everywhere service uses the my.t 5G network with island-wide coverage. However, if you experience poor service coverage, we advise you to place your router: - Where my.t mobile coverage is available; - At least 1 meter away from electrical devices; - In a well-ventilated and cool area away from direct sunlight; - On a high shelf or near a window to increase your Wi-Fi coverage. - Moreover, if you experience poor mobile connection, we recommend that you opt for Business Boost Fibre Internet instead of my.t everywhere **Q: What is the maximum download speed with the 5G?** A: Actual speeds may vary depending on your location and the number of devices connected simultaneously, as bandwidth is shared among them. **Q: What happens if i use all my data before the end of the month?** A: Once your data allowance is used, you can continue browsing at reduced speeds based on your plan: - 15 GB: up to 3 Mbps - 300 GB: up to 5 Mbps - 1 TB: up to 15 Mbps **Q: How do I verify my data consumption or remaining data allowance?** A: - Open your preferred browser either on your laptop or smartphone and enter 192.168.0.1 in the web address bar; - Log In with your device credentials (username: root ; password: admin) - Click on tools; - Under the tab SMS Conversation, click on + - Send 'conso' on 8444; You will receive an SMS with your remaining data balance. **Q: What should I do if the Network Status indicator is red or an internet connection cannot be established?** A: If the Network Status indicator is showing that reception is not optimal, reset your router and try again. If the issue persists, you can also Call us on 8919. **Q: What should I do if the internet speed is slow?** A: If the Signal strength indicator on the router shows weak signal, adjust the router's direction or move it close to a window to improve signal reception. Try connecting different devices, such as different phones, to ensure that the issue is not coming from the device you are using or reset the router by pressing the reset button, to refresh your connection. If the issue persists, you can also Call us on 8919. --- ### FAQ: my.t travel #### About my.t travel **Q: What is my.t travel and what are its key advantages for my company?** A: my.t travel is a comprehensive service designed to provide business customers with exclusive access to a dedicated online portal for efficiently managing and placing bulk orders of my.t travel plans for all their employees and staff. The service ensures seamless, reliable, and affordable data connectivity in over 190 countries, all without incurring standard roaming charges, allowing users to maintain continuity, such as keeping their existing WhatsApp number to stay connected with their team. The administrative advantage is the streamlined, centralised billing process: all travel plan purchases are charged directly to the company's existing fixed-line number, eliminating the administrative hassle and need for immediate, upfront payment using credit cards, debit cards, Maucas, or my.t Money for each order. **Q: How do I register for my.t travel?** A: - Visit our website: https://business.myt.mu for registration. - Enter your company and authorised person details, upload the company BRN and any Mauritius Telecom bills for the last 3 months. - Then follow the registration instructions and complete the registration. Once your registration is validated by Mauritius Telecom, you will receive a notification containing the super admin credentials and access instructions.You will then be able to register for my.t travel. **Q: What is the role of the super admin and client admin?** A: The super admin credential allows the administrator to manage the company's profile and associated accounts. Furthermore, the super admin can add one or more client admin per service and designate the specific fixed-line number to be used for billing. Depending on the privileges and role assigned, the designated client admin will have the ability to add the users' email address and the selected my.t travel plan to the user who will be on travel. **Q: How does the admin place and confirm an order?** A: - After login, the client admin adds selected travel bundle to the cart. - Next, assign the staff email address as required. - The client admin then selects the fixed line number for billing purposes. - Once the above steps are completed, the client admin must review and confirm the order. - The team member or staff who will be travelling will then receive the QR code and user should follow the eSIM installation instructions received by email. **Q: When should I purchase my my.t travel?** A: We recommend purchasing your my.t travel plan prior to your departure to ensure everything is ready before your flight **Q: Is my.t travel compatible with all smartphones?** A: You need an eSIM compatible device to use my.t travel. Dial *#06# to confirm your smartphone's eligibility. Your device is compatible if "EID" appears under Device Info. **Q: How to install and activate your my.t travel on your mobile?** A: Upon receiving the email containing the QR code, the user simply needs to scan this code to install and activate the my.t travel plan directly on his mobile device. Ensure that your Wi-Fi/mobile data is ON during the activation process. Android - Go to Settings, select Connections, Select SIM Manager, select Add eSIM. - Scan the QR code received by email. - Go to Connections and select Mobile Network - Turn ON Data Roaming for your new my.t travel eSIM IOS - Go to Settings, Cellular/Mobile data, select Add eSIM. - Select Use QR code - Scan the QR code received by email. - Go to Mobile Service and select on Mobile Data options - Turn ON Data Roaming for your new my.t travel eSIM **Q: I'm experiencing issues while trying to install my.t travel?** A: If you are experiencing issues to install, ensure the following: - Disconnect Wi-Fi and wait for a few minutes to allow the eSIM to set itself up correctly after scanning the QR code. Additional Information - If your eSIM is not connecting to a network, please ensure that Cellular/Mobile Data is assigned to your eSIM and Data Roaming is turned ON. - If you are connected to a network but data connection is not working as expected, please check if APN is mentioned in your eSIM profile information. If yes, please set the correct APN for your eSIM. Please turn Airplane mode ON for a few seconds, then turn it OFF, and check the connection again. **Q: What is the Unlimited bundle?** A: Unlimited bundle provides 1GB of high-speed data every 24 hours. After you finish the 1GB, your speed is reduced to 512 kbps for the rest of the 24-hour period. **Q: Can I continue to use data after my allowance is reached?** A: Yes, you can still use data, but at a reduced speed of 512kbps until the next reset. **Q: When does the daily reset happen for Unlimited bundle?** A: Your 1GB high-speed allowance resets every 24 hours from the time your bundle is activated. Example: If you activate the bundle at 10:00 AM, it resets the next day at 10:00 AM. **Q: How is my.t travel different from roaming?** A: With my.t travel, there are no roaming charges, no bill shock. **Q: Can I keep my WhatsApp number?** A: Yes, you can. Your existing WhatsApp number, chats and contacts will remain unchanged, and you can continue using WhatsApp normally throughout your trip. **Q: What should I do before leaving Mauritius?** A: Scan the QR code received by email and complete the process for installation before your departure. **Q: What should I do upon arrival?** A: - Switch ON data roaming of your my.t travel - Connect to the local mobile operator - The validity of your plan will then start **Q: Can I call and send SMS via my.t travel?** A: my.t travel is an eSIM with mobile data plan supporting data ONLY. Traditional calls and SMS are not available. However, you can stay connected via WhatsApp calls and texts. (This includes other apps which use mobile data for calling). **Q: I am not a my.t mobile customer. Can I still use my.t travel?** A: Yes, my.t travel offers affordable mobile data plans for both my.t and non-my.t customers traveling abroad. **Q: Do I need to switch off data roaming on my existing SIM?** A: Yes. It is recommended to switch off data roaming on your primary number (existing mobile number) to avoid bill shock. Switch on data roaming on your secondary number (eSIM) to enjoy the benefits of my.t travel. **Q: How do I Top Up my data plan?** A: - Sign in to your account - Click on the Profile icon - Go to My eSIMs - Select Add Top Up **Q: How do I check my data usage?** A: - Sign in to your account - Select My eSIMs - Tap on Plan details to view your consumption **Q: Is there an expiry date for the plan I purchased?** A: The validity period for a plan begins upon connection to the destination country. For example, if a user purchases a bundle for Turkey (valid for 30 days) but downloads the eSIM in Mauritius, the plan will be activated once the user arrives in Turkey, and the validity period will then start. **Q: What is the validity period after a top-up has been done on my.t travel?** A: The validity of each plan varies but the validity period takes effect on the date of the top up. For example, when you purchase a 1GB plan with a validity period of 7 days and top up an additional plan of 3GB with a validity period of 30 days, your plan will be 4GB (1GB + 3GB) and the validity period will be extended by 30 days. **Q: Is there a limit to the number of devices I can use with my.t travel?** A: Each my.t travel eSIM profile is typically associated with one device. If you need to use the eSIM on multiple devices, you'll need to purchase separate profiles for each device. **Q: Can my profile be transferred to another device?** A: No. The Profile is valid for one device only. **Q: Can I scan/use the QR code received by more than 1 device?** A: No, 1 QR code can be scanned/ used by 1 device only. **Q: Can I activate my.t travel without having a QR code scanner on my mobile device?** A: Yes, you can. Please refer to the email sent for the activation of your my.t travel. Download and follow the activation instructions accordingly. **Q: What happens if I lose my device with the my.t travel profile installed?** A: Please contact us on our WhatsApp number 55005001 or send an email to myttravel@telecom.mu immediately to deactivate the profile and prevent unauthorised usage. **Q: I bought a plan but did not travel nor installed my.t travel. Can I claim a refund?** A: No. Unfortunately, a refund is not possible once my.t travel is purchased. **Q: Can I use my.t travel in multiple countries during my trip?** A: Yes, my.t travel allows you to use mobile data in multiple countries during your trip, provided your purchased plan includes coverage in those countries. We recommend choosing a regional plan to ensure it covers all the destinations you intend to visit. **Q: Which network providers are available with my.t travel?** A: Cellplus has partnerships with various network providers worldwide who offer coverage in multiple countries and regions. The specific network providers may vary depending on your location and destination. On your preferred plan, click on Supported countries then click on the [i] next to the country you plan to visit to get the network providers available. **Q: Why am I experiencing connectivity issues?** A: Please ensure that your device's eSIM settings are properly configured, your data roaming is switched on your my.t travel and that you're within coverage range. You can also reach out to us on our WhatsApp number 55005001 for further assistance or follow the troubleshooting tips: - Check Network Coverage: Ensure that you are within the coverage area of the network provider associated with your my.t travel as coverage may vary depending on your location and destination. If you're experiencing poor reception, try moving to a different location or area with better network coverage. - Restart Your Device: Sometimes, a simple restart of your device can resolve connectivity issues. Turn off your device, wait a few seconds, and then turn it back on to see if the issue persists. - Verify eSIM Settings: Double-check the eSIM settings on your device to ensure that the my.t travel profile is properly installed and activated. Go to your device's settings menu, then look for the "Cellular" or "Mobile Data" section to manage your eSIM settings. Make sure the my.t travel profile is selected as the Cellular data plan. - Reset Network Settings: Try resetting your device's network settings. This will reset Wi-Fi, Bluetooth, and cellular settings to their default configurations. Note that resetting network settings will remove saved Wi-Fi networks and Bluetooth devices, so you may need to re-enter passwords and re-pair devices. - Check for Account Balance and Validity: Ensure that your my.t travel account has sufficient balance and that your data plan is still valid. If your account balance is low or your plan has expired, you may experience connectivity issues until you top up or renew your plan. **Q: I am connected to a mobile network but the data connection is not working:** A: If you're connected to a network but experiencing issues with your data connection, please verify if the APN (Access Point Name) is provided in the selected bundle on business. myt.mu. Select your specific bundle and click on '>' to view the APN information. If an APN is listed, set it correctly for your eSIM. Then, turn Airplane mode ON for a few seconds, turn it OFF, and check your connection again. For Android: Go to Settings > Mobile Networks > Access Point Names, tap Add or +, and enter the APN code/info under APN. For iOS: Go to Settings > Cellular > Cellular Data Network and enter the APN code/info under APN. --- ### FAQ: Club App 3CX #### Club App 3CX **Q: Is there a fixed phone provided with Club App 3CX?** A: Unfortunately, no fixed phone is provided as with Club App 3CX all you need is a smartphone/tablet or laptop and a Wi-Fi or mobile data connection. For PBX service with fixed phone, Call us on 8901. **Q: Is Club App 3CX a secure mode of communication?** A: Club App 3CX is powered by 3CX which is very secure on itself and is further equipped with a built-in anti-hacking feature. #### App download **Q: Where can I find the 3CX app and how does it work?** A: Once your application is successfully registered, each user will receive a welcome email from 3CX with their extension number. 3CX app is easy to set up. Grab your smartphone and follow these steps: - Download 3CX app from Google Play or App Store; - Log In to the app, scan the QR code in the 3CX welcome email and kick start your business. **Q: Which devices support 3CX app?** A: Check the list below to see if your device is compatible for 3CX: - Android 7.0 and up; - iOS 10 and up; - iPhone 5 and up; - iPad 6th Generation and up; - Web Browser: Google Chrome is preferred. **Q: Do I need Wi-Fi or mobile data to use 3CX?** A: Yes, Wi-Fi or mobile data is required to use 3CX app. #### Club App 3CX Registration **Q: How do I register for Club App 3CX?** A: Save time, Go online! To subscribe to Club App 3CX, click here and follow the steps. If you need more guidance, you can also Call us on 8901. **Q: What do I need to have before subscribing to the service?** A: A Business Registration certificate An email address and that's it! If you need more guidance, you can Call us on 8901. Note: If you and your employees share a common email, that is perfectly fine too. **Q: I subscribed to Club App 3CX. What should I do next?** A: Once you have submitted your online request, you will receive a welcome email along with a request to provide other employees' email address. If you need more guidance, you can also Call us on 8901. **Q: When will my Club App 3CX be ready to use?** A: Once you have submitted all details of your team, you will receive a welcome email from 3CX within 2 working days. The email will contain a QR Code and a web browser link. Scan the QR code with your smartphone or access the web link to get started. **Q: I did not receive any QR code from 3CX, what should I do?** A: Check your junk email and if you still cannot locate the email, call us on 8901 and our team will assist you. #### Club App 3CX Using the Service **Q: Will I receive a fixed line number?** A: With Club Pack 3CX, you will receive a fixed line number for your business while keeping your personal mobile number private. Share the number with your customers and never miss a business call. **Q: What happens when I receive a call on my Club App 3CX?** A: If you are logged in on your smartphone, table or laptop, the call will land on one of your logged in device to the user who was first on the registration form. Tips! It is best to allocate yourself (the boss) or a receptionist as team member 1 in order to receive first priority on the call received. Note: To ensure all business calls are answered, you may also forward unanswered calls to other members of your team using the web link on your laptop. **Q: Can I call a fixed line or mobile number using Club App 3CX?** A: Absolutely, just select your contact number from your contact list and click the call button else you can also dial the number you wish to call. Note: Only team members where outgoing call was ticked in the application form can conduct outgoing calls. **Q: Can I forward calls to another extension?** A: - Tap on the Status indicator at the top of the screen. - Tap on the arrow next to Available. - Under section Unanswered Calls, choose the 'No Answer Timeout' duration. - Select Forward External Calls. - Tap on 'Forward To: Extension' and enter the extension number on which you wish to forward your calls. **Q: Can I make international calls?** A: Unfortunately, international calls are barred at the time of activation. Send us an email on businesscontact@telecom.mu if you wish to allow international calls. Note: All team members who can make outgoing calls will also be able to make international calls. **Q: How can I set a meeting (audio or video) with other users/members?** A: Access the 3CX web link and follow these easy steps: - Select 'Meet'; - Click on 'New Conference'; - Fill in your meeting details. - Under 'Select Email/Calendar to add to', select 'Email (Legacy, No RSVP)'. - Add participants and hit the Create Meeting button. **Q: I can't make or receive calls on 3CX app.** A: We recommend you to verify your Wi-Fi or mobile data connection. If the problem still persists, call us on 8901. #### Club App 3CX Charges & Tariffs **Q: Are there any charges applicable for call within users/members?** A: Club App 3CX gives you the opportunity to call as much as you like without any charges within your users/members. **Q: What will be the call charges when I forward my calls?** A: If calls are forwarded to a mobile number or fixed line number and someone calls your business number, a standard fixed to mobile tariffs or standard fixed to fixed tariffs will be applied. **Q: What is the call charges applied from my Club App 3CX to a fixed line number?** A: In the monthly rental, you will benefit from 150min free calls to my.t mobile and fixed lines. Calls beyond the 150 min free calls will be charged at the below tariff. | Calls to a fixed line | Normal hours | Off peak hours (20h30 – 06h30) | | --- | --- | --- | | 1st indivisible minute | Rs 0.85 | Rs 0.60 | | additional second | Rs 0.01 | Rs 0.01 | * Tariffs are VAT exclusive. **Q: What are the call charges applied from my Club App 3CX to a mobile number?** A: In the monthly rental, you will benefit from 150min free calls to my.t mobile and fixed lines. Calls beyond the 150 min free calls will be charged at the below tariff. | Calls to a mobile line | | --- | | 1st indivisible minute | Rs 1.45 | | additional second | Rs 0.02 | * Tariffs are VAT exclusive. #### Club App 3CX Simultaneous Calls **Q: Are there any restrictions on the number of simultaneous calls I can make?** A: You can conduct either 4 internal or external calls simultaneously at any point in time. **Q: Are 4 simultaneous calls enough for me?** A: The recommended number of simultaneous calls per user is as per below table: | No. of users | Recommended number of simultaneous calls | | --- | --- | | Less than 10 | 4 | | Between 10 and 24 | 8 | | Between 25 and 50 | 16 | **Q: Can I opt for a higher number of simultaneous calls?** A: You may also opt for 8 simultaneous calls or 16 simultaneous calls at an additional monthly rental. #### Club App 3CX Miscellaneous **Q: Can I see my phonebook contacts on Club App 3CX?** A: You just need to allow 3CX to access your Contacts in your phone settings. **Q: Can I record a voice call?** A: Unfortunately call recording option is not available. **Q: Will my call logs appear in my phone recent calls?** A: Yes, please check your phone settings if they don't. **Q: I have a new phone. How to use the Club App 3CX on my new phone?** A: You just need to open the welcome email with the QR Code received from 3CX during your registration. Download the app on your new phone and scan the QR code to get started. **Q: I can't find my 3CX web client link.** A: You just need to open the welcome email from sender '3CX Communications System - Mauritius Telecom Ltd". The web client link is under section 'Installation on your PC/laptop'. If you can't locate your Welcome 3CX email, give us a call on 8901 and we'll help you out. --- ### FAQ: Bill by email #### About bill by email **Q: What happens when I register?** A: Once you are registered, you will receive your next Fixed Line and/or Mobile Postpay bill(s) by email. You will stop getting your paper bills by post.It's important that at time of registration you give us an email address which you use regularly. **Q: I have entered an email address when I registered but I am no longer using it. Can I get my bills on my new email address?** A: Yes you can. Just drop us an email at businesscontact@telecom.mu. You can also modify your email on the application form with your new email and send it to us. **Q: I would like the bill to be sent to more than 1 email address. Is this possible?** A: Yes. You can request delivery of your bills to up to 3 email addresses when you register for the service. Add only other email addresses of people/companies whom you trust with your personal data. --- ## my.t money > View my.t money: [my.t money page](https://www.myt.mu/money/) **my.t money deals:** [From exciting discounts to amazing cashbacks and exclusive gifts - we bring you the very best offers.](https://www.myt.mu/money/deals) **my.t money business solutions:** [Accept payments, reach new customers and track your growth in real time.](https://www.myt.mu/money/business-solutions) **my.t money UPI:** [The new UPI (Unified Payments Interface) service on my.t money allows customers to make payments seamlessly by scanning UPI QR Codes in India.](https://www.myt.mu/money/upi) **my.t money partners:** [Our strategic partnerships to bring the best of innovations to you.](https://www.myt.mu/money/partners) **my.t money Metro Express:** [Buy metro tickets directly on your my.t money app in just a few steps. Pay securely from your wallet or bank account.](https://www.myt.mu/money/metro-express) **my.t money Rogers Capital:** [Skip the queues. Settle all credit instalment from the comfort of your home.](https://www.myt.mu/money/rogers-capital) **my.t money CIM Finance:** [Monthly instalments made easy. Digital, seamless and instant payments!](https://www.myt.mu/money/cim-finance) **my.t money MCine Ticket Booking:** [Skip the queue – Choose your seat, movie, theater and book your ticket digitally](https://www.myt.mu/money/mcine) ## my.t money - FAQs > View my.t money FAQs: [my.t money FAQs](https://www.myt.mu/support/category/mytmoney) ### FAQ: my.t money In Ze Pocket Lottery #### my.t money In Ze Pocket Lottery **Q: What is my.t money lottery?** A: my.t money lottery is an opportunity for all my.t money customers. By using my.t money to scan to pay, recharge or pay bills, customers can earn points and redeem them for lottery tickets. Additionally, customers get bonus lottery tickets automatically through daily transactions such as recharge and bill payment. A total of 25 amazing gifts is up for grabs. **Q: What is the duration of my.t money lottery?** A: The lottery will run until 10 July 2026. Only transactions and points redeemed within this timeframe will qualify for the draw. **Q: How will winners be contacted?** A: Winners will be contacted via telephone. Additionally, the winning ticket numbers will be published in the press following the official draw. **Q: Need Assistance?** A: For more information, please contact our support team on 8908 or visit our official website. **Q: When and where will the lucky draw be held?** A: The lucky draw is scheduled for 14 July 2026. It will be conducted by Lottotech under the official supervision of the Gambling Regulatory Authority (GRA). **Q: How can I participate?** A: Participation is open to all registered my.t money customers. If you are not yet registered, you can download the app and follow the simple registration steps using your National Identity Card and bank account details. . **Q: Is there a limit to the number of tickets I can have?** A: No. You may redeem as many tickets as your points balance allows and earn unlimited bonus tickets by performing qualifying transactions frequently. **Q: How do I get my lottery tickets?** A: There are two primary ways to get your lottery tickets: - Redeem Points: Exchange 1,000 reward points for 1 lottery ticket via the "Deals" section on my.t money app. - Earn Bonus Tickets: Tickets are automatically granted for the following actions: | - | | --- | | Eligible Action | Tickets Earned | | New Registration to my.t money | 2 Bonus Tickets | | Refer a Friend (Successful Referral) | 2 Bonus Tickets | | Pay MT or Postpay Bill | 2 Bonus Tickets | | Pay CEB and CWA Bill | 1 Bonus Ticket | | Pay your instalments (CIM Finance, Rogers Capital) | 1 Bonus Ticket | | Recharge & buy a data pack | 1 Bonus Ticket | | Pay Universities, Insurance | 1 Bonus Ticket | | Register a Sub-Account | 1 Bonus Ticket | | Pay Metro, MCine | 1 Bonus Ticket | | Scan to Pay on my.t money QR Codes (Telecom Shop, Intermart, Engen, StrikeCity, Debonairs, Steers, Enn Zistwar Poul) | 1 Bonus Ticket for every Rs 500 | | Scan to Pay at KFC (any MauCAS QR Code) | 1 Bonus Ticket for every Rs 500 | **Q: How do I earn reward points?** A: You earn points automatically when making payments via my.t money app. You will receive 1 reward point for every Rs 1 spent. **Q: How can I check my points balance and accumulated tickets?** A: Go to the "Deals" section on your my.t money app to view your current points. To see your lottery tickets, select the ticket icon at the top right of the Rewards section. **Q: Can I exchange my prize for cash?** A: Prizes are not exchangeable for cash. **Q: How long do I have to claim my prize?** A: Prizes must be claimed within 6 months of the draw date. Winners will be invited to collect their prizes at the Telecom Tower, Edith Cavell Street, Port Louis. --- ### FAQ: For Merchants #### Merchants **Q: What is new with my.t money?** A: - MauCas QR Code (any mobile network, any bank) - Enhanced mode of payment: Pay via mobile number easily now - Powerful dashboard through our my.t money Partner Portal & Merchant App **Q: Why should I register as merchant?** A: - secure modes of payment - cashless - easy to use - 360 ° view of your business - Attractive loyalty reward partnership with merchants - competitive service fee - Download reports in real-time **Q: How do I register as merchant?** A: To register as a merchant, click on join.mytmoney.mu . For assistance, please call on 8002121, our agents are available 24/7 to help you . **Q: How to accept payments by my.t money?** A: You will be equipped with a QR Code and a merchant app on a smartphone or a POS to accept payments **Q: Do I have any additional charge to pay if a non-my.t money customer scans the QR code?** A: No. Your service fee remains the same for any payment accepted from any operator **Q: What are the different ways to accept payment?** A: - Customer scans merchant's QR code on counter - Customer scans QR Code on merchant's app - Customer enters merchant's mobile number - Merchant enters customer's mobile number - Merchant scans customer's QR code Merchant App overview >> Point-of-Sale Kit overview >> **Q: Can customers still pay by my.t money card on POS?** A: No. my.t money cards will no longer be used. Merchant needs to show QR code or enter customer mobile number for payment on POS **Q: What happens if QR cannot be scanned?** A: There may be internet connection issue on the customer's mobile or the QR may be damaged. **Q: How to check if payment transaction is successful after payment with QR code?** A: Upon each transaction made, you will receive a transaction message on your mobile or POS. You can also verify the transaction on ''Wallet'' on your merchant phone or ''Passbook'' on your POS **Q: What to do if the QR code is damaged?** A: You need to contact 8002121 to report the matter. Our team will do needful to replace same as soon as possible. **Q: What are the possible reasons for failed transactions?** A: - Maximum spending limit reached It can be that the my.t money customer has reached the daily spending limit of up to Rs 50,000. - Wrong PIN It can be that the customer's PIN has been blocked. - Insufficient funds Not enough funds on the customer's account. - No internet connection - Connection time out **Q: What happens if the POS/mobile phone is not responding?** A: If the POS is not responding, merchant can contact 8002121 for assistance or perform self-troubleshooting by resetting the POS terminal to clear any backlog or dead signal before resuming normal activity. **Q: What happens if the merchant login PIN on the mobile app or POS is blocked?** A: If the PIN was forgotten and the wrong PIN was entered three consecutive times, the POS or mobile app will be blocked. Please contact 8002121 for assistance. **Q: What if I enter a wrong amount or wrong mobile number for payment?** A: You will need to call on 8002121 for reversal / adjustment **Q: How do I change the bank account associated with my merchant account?** A: You need to contact 8002121 to change any information concerning your bank details. **Q: How do I change my account information, such as my address and phone number?** A: You need to contact 8002121 to change any information concerning your personal details. **Q: How can I view my transaction history?** A: You will be provided access to my.t money Partner portal where you can access all your transactions; also same can be directly accessed through the "POS Passbook" or "Mobile Phone Wallet" for each counter **Q: Who do I contact for technical support?** A: For any technical issue please contact 8002121 to report same. --- ### FAQ: For Individual #### About my.t money **Q: What is my.t money?** A: my.t money is a revolutionary mobile wallet application with more features, offering you exciting new ways of managing your money. The service consists of a mobile app which follows international payment security standards and is the first platform in Mauritius that caters for digital self-registration. my.t money is accessible to anyone with a smartphone and a local SIM card in Mauritius or Rodrigues. **Q: What can I do with my.t money?** A: Here is a list of amazing features designed to ease your daily activities: - Move money digitally from your bank account to your my.t money wallet and from your wallet to any bank account. - Scan any QR code displayed at merchants to make your payments easier (shops, restaurants, supermarkets, filling stations and many more). - Transfer funds directly to other my.t money users or request funds from other my.t money users. - Recharge your my.t mobile with airtime or data package. - Sharing of bills among yourself and your friends. - Stay in control of your savings with the new 'Saving Pots' feature. - View your current finances and create your own budget with your own personalised Personal Financial Management (PFM). - Schedule any payment or transfers for the future without any worry. - Pay any utility bills at your own comfort (Mauritius Telecom, CEB & CWA). - Enjoy a hassle-free journey to pay any partners available from our partner app (e.g.: SICOM Insurance, Rogers Capital, UOM, 361 and many more) **Q: Do I need Wi-Fi or mobile data to use my.t money** A: Yes, Wi-Fi or mobile data is required to use my.t money. Data charges may apply, we recommend you check the tariff with your mobile operator. **Q: Is my.t money secure?** A: Yes, my.t money follows international payment security standards and is regulated by the Bank of Mauritius (BOM). It is fully compliant with the Data Protection Act 2017 and all transactions are validated by your PIN. **Q: Is my.t money free?** A: Yes, my.t money is a free service with no monthly subscription charges. **Q: Is my.t money regulated by any law?** A: my.t money is regulated by the Bank of Mauritius (BOM) and complies to all regulations pertaining to this type of service. #### Download my.t money **Q: How to download my.t money ?** A: If you are an existing my.t money user, simply access your my.t money app from your smartphone and you will be prompted to upgrade the app. Click on 'upgrade' and follow the simple steps. If you are a new user, you can download the app directly from App Store, Play Store or App Gallery. - iPhone users – Click here to download from App Store. - Android users – Click here to download from Play Store. - Huawei users – Click here to download from App Gallery. Please note that data charges may apply when downloading the app. **Q: What is the storage capacity of my.t money ?** A: The app requires a minimum storage capacity of 300MB. **Q: Is my smartphone compatible with my.t money ?** A: To download my.t money, please ensure you have either one of the following smartphone version: - Android 6 or later. - Huawei 6 or later. - IOS Version 11 or later. #### Existing my.t money customers **Q: How to register to my.t money ?** A: Once the app has been downloaded and accessed, you are required to click on 'Login' and follow the easy on-screen steps. Kindly ensure that you have your National Identity Card (NID) or passport and a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement) to register for a higher daily transaction limit. **Q: Why should I provide my email address?** A: We need your email address to communicate important messages to you. You can set your preference regarding promotional materials. **Q: Can I re-use my old PIN again?** A: Yes, your PIN format is still 4 digits and same PIN may be set. However, less secured PIN such as date of birth and sequential numbers (e.g.: 1234) will not be accepted. **Q: How can I link my bank account?** A: You can connect your bank account by selecting your respective bank from the list displayed. Please ensure that, for security purposes, the mobile number used for logging in my.t money Superapp should be same as the one registered with the bank so as to ensure two-factor authentication. We recommend you log in using the same mobile number registered for my.t money Superapp and at bank level. Alternatively, you shall be required to amend the mobile number registered with your respective bank(s). **Q: How can I request for a higher daily spending limit?** A: If you have selected a daily spending limit of Rs. 10,000 when you first logged in, requesting for a higher limit is easy. Follow the simple steps below: - Click on 'profile' on the top left corner - Select 'settings' and change your 'Daily transaction limit', up to Rs. 100,000. Kindly ensure that you upload a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement). Your new limit will be updated within the same working day. **Q: What happens to my previous balance on the old my.t money app?** A: Once you log in, your balance and your 6-month transaction history will be carried forward to your my.t money Superapp. In case of any issue, contact us on 8908. #### New my.t money customers **Q: How to register to my.t money?** A: Once the app has been downloaded and accessed, click on 'Register' and follow the easy on-screen steps below: - Scan your National Identity Card (Mauritian customers) / Passport (Foreigners Only) - Give us your correct and registered address - Carry out your self-registration with a selfie from your smartphone - Link your bank account for a quick and easy cash in process - Upload your proof of address (not older than 3 months) to get your Rs. 100,000 daily spending limit. Kindly ensure that you visit your nearest Telecom Shop with your National Identity Card (NID) or passport and a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement) to complete your registration. **Q: What if my National Identity Card (NID) or passport cannot be scanned?** A: We strongly recommend you visit your nearest Telecom Shop, our staff will assist you. **Q: Why should I take a selfie?** A: my.t money is the first platform that caters for digital self-registration for new customers. Look into the camera, smile and blink to take a selfie? and complete your face-to-face matching and registration at your convenience. **Q: Can someone else sign up for me?** A: Unfortunately, it is mandatory you complete the registration with your own mobile number on which an OTP will be sent for validation. Furthermore, your NID and selfie will be captured to ensure face match and authentication. **Q: How do I link my bank account?** A: You can connect your bank account by selecting your respective bank from the list displayed. Please ensure that, for security purposes, the mobile number used for logging on my.t money Superapp should be same as the one registered with the bank to ensure two- factor authentication. We recommend you log in using the same mobile number registered for my.t money Superapp and at bank level. Alternatively, you shall be required to amend the mobile number registered with your respective bank(s). **Q: I get 'Data Mismatch' when trying to register my bank. What should I do?** A: Please ensure that, for security purposes, the mobile number used for logging on my.t money Superapp should be same as the one registered with the bank to ensure two- factor authentication. If problem persist, contact us on 8908 or visit your nearest Telecom Shop. **Q: Why should I provide details on my main source of income?** A: Source of income details are mandatorily required by the Bank of Mauritius as payment providers need to capture basic financial information. Provide basic details such as: main source of income, employer details and select an average monthly income band. Moreover, your personal details are strictly confidential and safe as we are fully compliant with the Data Protection Act 2017 **Q: Is there any registration fees?** A: No, there are no registration fees. **Q: What PIN format can I use?** A: Your PIN format is 4 digits and less secured PIN such as date of birth and sequential numbers (e.g.: 1234) will not be accepted. #### Paymaster **Q: What is a child account?** A: A child account, also known as a sub-account, can be used by children under the age of 18. You as a parent account will be required to create the child account from your own my.t money. **Q: How do I create a child account?** A: - Click on 'profile' on the top left corner - Select 'Paymaster' and tap on 'Create New' - Enter on screen details such as: First name, Surname and Gender - Enter the National ID Number (NID) of the child which is found on the child's birth certificate - Press confirm and you are done **Q: How many child-accounts am I allowed to have?** A: You can have a maximum of 5 sub-accounts that may be linked to your primary account. **Q: Do I have control over the child account?** A: For every transaction made, you as the primary account will be notified. Furthermore, you can also: - Set spending category - Set payment limit - For security measure you can also enable or disable payment features #### Cash-In **Q: How do I put money on my my.t money wallet?** A: Digital Cash-In Once you have linked your bank account to your my.t money wallet, simply click on to Cash-In instantly from your bank account and get notified by SMS or an app notification. Your PIN is required to validate your request. **Q: What kind of bank account can I link to my.t money wallet?** A: You can easily link several local current account, savings account or joint account (A or B). my.t money Superapp is connected to MCB, SBM, MauBank, HSBC, ABC Banks. Absa. AfrAsia. SBI, Bank of Baroda and Bank One. Please ensure that, for security purposes, the mobile number used for logging in my.t money Superapp should be the same as registered with the bank to ensure two-factor authentication. **Q: How can I check my wallet balance after Cash-In?** A: On your main dashboard, click on to view your balance on the main screen. Furthermore, you can check all your transactions in 'History' section of your app. **Q: Will I receive interest on my my.t money wallet?** A: Unfortunately, your my.t money wallet does not generate interest. #### Cash-Out **Q: How do I Cash-Out from my my.t money wallet?** A: Select 'Move Money' option from the app and click on transfer to bank account. You can Cash-Out directly and instantly to your own bank account linked to your my.t money wallet or any other beneficiaries account and get notified by SMS or an app notification. Your PIN is required to validate your request. **Q: What's the maximum Cash-Out amount?** A: You can Cash-Out a maximum amount of Rs. 5,000. **Q: What's the minimum Cash-Out amount?** A: There's no minimum Cash-Out amount from your my.t money wallet to your bank account. #### Merchant Payments **Q: How do I make a payment at merchants?** A: There are three ways of making a payment with my.t money: - Scan our my.t money QR code or any other MauCAS QR code displayed at merchant counters - Pay directly via the mobile number displayed at your merchant QR code counter - Open your my.t money and show your QR code. Your merchant will scan same using his smartphone or POS. - Pay via any bank account linked on your my.t money. Your PIN is required to validate your payment request and once payment is completed; you will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the 'History' section in the app to see your latest transactions. **Q: Do I need Wi-Fi/Data for payment transaction?** A: Yes, Wi-Fi or mobile data is required to use my.t money Superapp and make payments. **Q: What happens if my phone battery runs out in the middle of a transaction?** A: You will surely want to know if the transaction has been successful. You can always ask the merchant if the transaction has been received on his side. Contact us on 8908, our team will assist you. **Q: What happens if my wallet is empty at the time of payment?** A: You will be notified that the payment transaction has failed due to insufficient funds. If you have reached your daily spending limit, you'll need to wait for the next working day. #### Bill Payment **Q: Which utility bills can I pay on my.t money ?** A: You can register the following bills on your app: - Mauritius Telecom (my.t home & Postpay) - CEB - CWA Enjoy the comfort of paying your main utility bills in just a few clicks. **Q: How to I register my utility bills?** A: Adding your utility bills or third-party bills is easy. On the dashboard screen, click on 'Move Money' and select 'Bills'. Tap on 'Bill Payment' to add your utility bills. - MT Bill - Choose service – either my.t home or my.t Postpay - Enter your bill account number and line number - Insert a name for your bill. For example: Dad's Home 234 XXXX - Click on 'Add Account' - CEB Bill - Choose service – CEB - Enter the Contract Acct. & Business Partner reference (Refer to your latest CEB bill) - Insert a name for your bill. For example: Home - Click on 'Add Account' - CWA Bill - Choose service – CWA - Enter Customer Account Number and Meter Number (Refer to your latest CWA bill) - Insert a name for your bill. For example: Home - Click on 'Add Account' **Q: When will my utility bills be cleared?** A: - MT Bill my.t home and my.t post pay bills will be cleared on the same day. - CEB Bill Once payment done, the amount due will be cleared instantly from your app. On the CEB system, it will be cleared on the next working day. - CWA Bill Once payment done, the amount due will be cleared instantly from your app. On the CWA system, it will be cleared on the next working day. **Q: How many utility bills can I register?** A: There are no restrictions concerning the number of utility bills you can register to your my.t money. **Q: Can I view all details of my bills?** A: Currently, you can only view the total amount of each unpaid bill & the due date of each bill. **Q: Can I make partial payment of my bill?** A: Currently, you need to pay the total amount of all your unpaid bills. Stay tuned for updates. **Q: Can I check my payments straightaway?** A: Your PIN is required to validate your payment request and once payment is completed; you will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the 'History' section in the app to see your latest transactions. **Q: Do I get notified for new bills issued?** A: You will get an in-app notification as well as an SMS when a new bill is issued. **Q: Do I get a payment reminder before/on the due date?** A: Yes, you will get an SMS and an app notification 2 days before the due date as well as on the due date so that you do not miss your payment. #### Direct Payment **Q: What is Direct Payment?** A: Direct Payment, also known as buyer-initiated payment, are all third-party merchants who are connected to my.t money Superapp platform. This allows a customer to settle bills or "push" money to registered merchants list on the app. **Q: What types of transactions are available for merchants on direct payment?** A: - One-time payment - Monthly payment - Payment for a third-party **Q: How can I make a Direct Payment?** A: You will be paying directly from your my.t money wallet or any bank account linked to your my.t money to the merchant you selected. Your PIN is required to validate your payment request and once payment is completed, you will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the 'History' section in the app to see your latest transactions. **Q: Are there any extra charges for payment?** A: No, payment to merchant via Direct Payment is free of charge. **Q: How long does it take for payments to be processed and cleared at the merchant?** A: Payments made will be cleared by the merchant within 3 working days. **Q: What if I wrongly inserted an amount higher than what I had to pay?** A: The surplus payment will be accounted as advance payment by the merchant. #### Recharge / Data Packs **Q: What is the recharge service?** A: This service allows you to recharge your prepaid my.t mobile or another my.t mobile with airtime. Note: You can only make a recharge for prepaid my.t mobile customers only. **Q: How can I purchase a data pack?** A: Purchasing a data pack is easy. Simply click on 'Recharge' and select 'Data Packs'. This service allows you to purchase a data pack for your prepaid my.t mobile or another my.t mobile. Note: You can only purchase data pack for prepaid my.t mobile customers only. For more info on our data pack, Click here **Q: I did not receive my airtime recharge or data pack. What should I do?** A: In case of any issue, contact us on 8908. Our team will assist you. #### Transfer **Q: How do I transfer money to a contact?** A: On the dashboard screen, click on 'Move Money' and select 'Transfers'. You can easily transfer money in two ways: - Transfer by mobile number. Select the number from your contact list, add your amount, put down a note for your own reference and you are done. Your PIN is required to validate your transfer request. - Transfer by QR Code. Scan the QR code of the receiver, add your amount, put down a note for your own reference and you are done. Your PIN is required to validate your transfer request. **Q: I have sent money to a friend who does not have my.t money , will he/she receive the money?** A: No, the transfer is only available for my.t money users. You will not be able to complete the transfer and the app will prompt you that sender selected is invalid. #### Transfer Request **Q: What are transfer requests?** A: Transfer requests are an easy way for a my.t money user to request funds from another my.t money user. - From the dashboard screen, click on 'Move money' - Select 'Transfers' and tap on 'Request' - Select the number from your contact list - Enter request amount and note for the request. - Click on 'Request' and you are done. You will get an in-app notification as well as an SMS to confirm the transfer request. What's more, you can cancel the request. #### Share Bill **Q: What is Share Bill?** A: Share Bill is a great option on my.t money Superapp that allows you to share a merchant payment bill or any other bill created with other my.t money users. Note: You can share a bill with an infinite number of my.t money users. **Q: How do I create a Share Bill request?** A: On the dashboard screen, click on 'Move Money' and select 'Transfers'. Tap on 'Share Bill' and either select a paid bill or create a new bill in few easy steps: - Choose your bill or create a new bill - If you choose a paid bill, the amount will be pre-filled else enter the amount and name for a new share bill request that you created - Select my.t money users from your contact list and you are done. **Q: Will Share Bill request be shared equally among my.t money users selected?** A: By default, the amount will be equally shared among all users selected. To edit an amount for a user, tap on the padlock icon to unlock same. Note: The remaining amount of the bill will be re-adjusted equally amongst remaining contacts. If there is a specific amount for each contact, the user will have to manually adjust same for each contact. **Q: Will contacts selected be notified of the Share Bill request?** A: Contacts selected will get an in-app notification as well as an SMS to confirm the request shared with them. **Q: Will a selected user be able to see any Share bill request?** A: Yes, aside from receiving an in-app notification, selected user would see same in the activity section when they click on 'Move money'. #### Scheduling of transfer **Q: What is scheduling of transfer?** A: my.t money now allows you to schedule recharge and transfers. Create a schedule of transfer in just few steps: - On the dashboard screen, click on 'Move Money' and tap on the calendar icon found on the top left corner. - Fill in details requested on the screen - Select your frequency: Daily, Weekly or Monthly - Choose your date range and you are done. Note: You can also edit or cancel scheduled transfers. **Q: What is the validity of a scheduled transfer?** A: Scheduled transfer will end on the date that you chose as end date when scheduling the transfer. **Q: At what time does the scheduled transfer go through?** A: The scheduled transfer will go through at 00:00 midnight. #### Micro savings **Q: What is a savings pot?** A: Savings pot allow users to conduct their own saving according to their goals set. This service helps customers to stay in better control of their savings with a separate wallet. Savings can be made in each pots created according to your request made and track your progress of your savings relative to the savings pot goal. **Q: How to create a savings pot?** A: On the dashboard screen, click on 'Explore Microsavings' and select 'Create New'. - Enter your saving goal amount - Personalize your pot with a name and a picture - Schedule an automatic regular transfer from your main wallet to your savings pot. Your scheduling period can be daily, weekly or monthly within a date range. Select my.t money contact(s) from contact list to invite to savings pot. **Q: Can I set up a joint savings pot?** A: You can create a savings pot and invite friends & family members to save towards a common financial goal. **Q: How can I personalize my savings pot?** A: Pots may be named as per user's choice and images may be added to different saving pots according to their purpose. Note: If you're saving, set yourself a goal to stay on track. The amount that has been saved in the pot may also be hidden to avoid user being tempted to withdraw funds. **Q: Can I make a payment from my savings pot?** A: Unfortunately, payment will not be allowed from savings pot. Note: User will need to access savings pot and click on 'Withdraw' to transfer funds to Main wallet. **Q: Can invited members withdraw money from the savings pot?** A: No. Only the person who has created the savings pot will be able to withdraw money from the savings pot. **Q: How do I delete a savings pot?** A: The creator of pot will need to click on 'Withdraw' first then on the same screen tap on 'Delete this pot' box. Your PIN is required to validate your request. Note: You need to withdraw all funds from the saving pot before deleting a pot. #### Interbank Transfer **Q: What is Interbank Transfer?** A: This new service will allow you to make transfer directly and instantly from any linked account on your my.t money Superapp to any bank account in Mauritius. **Q: How can I conduct a transfer using Interbank transfer feature?** A: On the dashboard screen, click on 'Move Money' and select 'Transfers'. Tap on 'Interbank transfer and follow the easy steps below: - Select your account from the list of bank account registered - Select your beneficiary account or add a new beneficiary account - Enter your amount, according to your daily spending limit. - Add a note for your own personal reference. Just a few taps and your money is on it's way. #### Personal Financial Management (PFM) **Q: What is PFM feature?** A: Personal Financial Management (PFM) gives you an overview of your current finances and helps you budget your expenses. It considers your spending, including scheduled payments and bills, as well as money set aside in saving pots, so you know how much money you have left to spend over the month. Besides giving you an overview of your finances, the PFM feature helps you set financial goals, and check your progress against them. **Q: How do I set up a new budget on the app?** A: On the dashboard screen, click on 'Set a monthly budget' and enter your amount for a monthly budget. You will have the option to include scheduled expenses as part of expenses to be catered for in the budgeting exercise. Once you set your monthly budget, the application will show you how much it is safe to spend. Note: Scheduled expenses are in the form of scheduled regular transfers to micro savings or recurring bill payments. **Q: How do I change my budget amount on the app?** A: Once you have set your budget, click on the 'Safe to spend' tile from dashboard and tap on 'Manage'. The amount set can be changed. #### Loyalty **Q: How to benefit from loyalty offers?** A: All our loyalty offers can be viewed on the loyalty portal. Check this out on our website #### Transaction Limits & Statements **Q: What are the transaction limits?** A: For spending transactions limit, you can choose between Rs10,000 and Rs100,000. This limit concerns all outgoing transactions like payments, transfers and bill payments. **Q: How can I request for a higher daily spending limit or change my spending limit?** A: If you have selected a daily spending limit of Rs.10,000 when you first logged in, requesting for a higher limit is easy: - Click on 'profile' on the top left corner - Select 'settings' and change your 'Daily transaction limit' accordingly. Kindly ensure that you upload a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement). Your new limit will be updated within the same working day **Q: What is the Cash-In limit?** A: The limit is as follows: - Rs 100,000 for digital Cash-In. **Q: What is the interbank transfer limit?** A: The limit is set at Rs250,000 and is applicable for any customer using my.t money to transfer money from their registered bank accounts on my.t money to other accounts. **Q: How long are statements available for?** A: 6 months old statements can be downloaded from your my.t money app Superapp. If you need any further details, contact us on 8908 or visit your nearest Telecom Shop. **Q: How can I get more details regarding a transaction?** A: From the transaction history list, click on a particular transaction to get more details. You also can share the transaction receipt as a PDF through available messaging applications on your phone. #### Set your profile **Q: How do I set my profile picture?** A: Log on your my.t money Superapp and click on the profile picture icon on the top left part of the dashboard. Click on the camera icon and you will be able to perform one of the following actions: - Select photo from gallery - Capture photo from camera - Delete photo **Q: How can I set my application preferences?** A: You can customize your preferences for your my.t money Superapp dashboard from the profile page. Click on the profile picture from top left part, tap on 'Settings' and set your preference from the list below: - Change daily transaction limit - Change PIN - Enable Face ID (phones on which Face ID is available) - Enable Contact book permission (show contacts in app) - Enable 'Camera' to capture merchant QR codes and other documents to upload; - Enable 'Location' to see nearby merchants, rewards and closest Telecom Shops; - Enable 'Storage, files and media'. #### Privacy **Q: What should I do if I change my smartphone?** A: You will need to download my.t money Superapp on the new device and click on 'Login'. Follow the on-screen steps on the app and set a new PIN. Note: You will need to re-link your bank account(s). **Q: I have changed my mobile number. What should I do?** A: Contact us on 8908, our team will assist you. #### Security **Q: How do I keep my account secure?** A: Never share your login credentials and never entertain calls asking for my.t money credentials or credit/debit card details. Moreover, you can lock the app with a PIN code i.e. set a PIN that needs to be inserted to open the app. **Q: Can I change my PIN?** A: Yes, you can change your PIN in the 'Settings' section of the app. You can access same by clicking on the profile picture icon from the top left part of the dashboard screen. **Q: I have forgotten my PIN. How to reset it?** A: Click on 'Forgot' on the PIN screen and follow the on-screen steps. **Q: What do I do if I suspect fraud?** A: Please contact us on 8908 immediately. **Q: What should I know about phone fraud?** A: It is important for you to be aware that Mauritius Telecom will not call customers to request their personal my.t money account information. Customers should not respond to any phone calls with request for any such information and are advised to immediately report any to Mauritius Telecom. #### Manage My Account **Q: Why is my account blocked?** A: For your safety and security, Mauritius Telecom may temporarily block your account upon noticing any suspicious transaction or activity, or if your transactions are not as per Terms & Conditions listed on our application form. **Q: My wallet has been locked after 3 unsuccessful PIN attempts. How do I reset my password?** A: Contact 8908 or visit your nearest Telecom Shop for further assistance. **Q: What happens if I do not use my.t money regularly or if I have not used it for a very long time?** A: Your my.t money Superapp account stays operational for a period of 7 (seven) years unless you decide to cancel the service. **Q: I want to terminate my my.t money account. How do I proceed?** A: Visit your nearest Telecom Shop. **Q: What number should I call for any assistance?** A: Contact us on 8908. Our team will be happy to assist you. --- ### FAQ: Rewards #### my.t money Rewards **Q: What is my.t money PEYE NET Points?** A: With my.t money PEYE NET, all my.t money customers can earn points when making payments via the my.t money app or through promotional activities. **Q: How do I earn points with my.t money?** A: You earn points whenever you make the following payments/purchase via my.t money app: - Merchant Payment - Bill payment - Recharge of airtime/data packs **Q: If I scan other Maucas QR codes (e.g. Juice, Blink, Pop) with the my.t money app, will I earn points?** A: Yes. **Q: How are points calculated with my.t money?** A: You will earn 1 point for each Rs 1 spent. **Q: Who is eligible to participate?** A: All my.t money customers are eligible to earn points and enjoy amazing offers available on the Gift catalogue. **Q: Do my points on my.t money expire?** A: Points on my.t money are valid for a period of 12 months as from date received. If not redeemed before the 12-month period, the points will expire and will be no longer be redeemable. **Q: How do I know how many points I have?** A: Visit the "Rewards" section on the my.t money app. Your points balance will be displayed. You can also view your transaction points history there. **Q: Can I share my points with a friend?** A: No, you cannot share points you earned with others. **Q: What are the services that are not eligible for my.t money Rewards?** A: You will not receive points for the following transactions: - Transfer of money (from one my.t money customer to another) - Saving Pots - Cash-In **Q: How many points do I need to redeem vouchers?** A: Check the number of points required for each voucher on the Gift catalogue. **Q: How do I redeem my points?** A: Redeem your points easily: - Go to Rewards on your my.t money app - Choose Voucher - Select Redeem Voucher - You will receive your Voucher You can use your voucher immediately or save it for later. **Q: Where is the voucher stored on the app once redeemed?** A: Select the icon at the top right of the Rewards section on your my.t money app. All vouchers redeemed and used are displayed there. **Q: Can I exchange or return a voucher?** A: No, vouchers received or redeemed are neither transferable, nor exchangeable and non-negotiable. **Q: What happens to points or reward I have earned if my my.t money account is terminated / cancelled?** A: Once the customer cancels his/her my.t money account, he/she will lose all points and vouchers. **Q: What will I do if I have any issue related to points or voucher redemption?** A: You may contact us on 8908, our team will assist you. --- ### FAQ: Refer and Win #### my.t money Refer and Win **Q: What is my.t money Refer and Win?** A: my.t money Refer and Win is an exciting opportunity for you to earn rewards by referring my.t money to your friends and family who are not yet my.t money customers. my.t money Refer and Win is an exciting opportunity for you to earn rewards by referring my.t money to your friends and family who are not yet my.t money customers. **Q: Who is eligible?** A: All existing my.t money customers in Mauritius and Rodrigues can refer my.t money to their friends and family. All existing my.t money customers in Mauritius and Rodrigues can refer my.t money to their friends and family. **Q: How does Refer and Win work?** A: You need to send your referral code to your friends and family. As soon as your referee registers to my.t money and after a first transaction, both referrer and referee will earn Rs 25 cash in the my.t money wallet. You will receive Rs 25 for every referee after his/her first transaction. **Q: How can I refer a friend/family?** A: You can send your referral code to your friend/family by SMS, Whatsapp, Email. You can also share the referral code verbally with them. **Q: How do I refer?** A: - Click on "Refer and Win" on the home page of my.t money Superapp - Click on "Share your link" button - Choose the channel you want to share the referral code - Choose the mobile number of the referees in your contact list and send the link **Q: Is there a limit to the number of people I can refer?** A: There is no limit on the number of referees. **Q: What conditions must be met to win the rewards?** A: The referee must register to my.t money with the referral code and effect a first payment via my.t money. The referee must be a first-time my.t money customer. **Q: Which transactions are valid for Refer and Win?** A: - Payment at Merchants - Bill Payment - Recharge of airtime and Unlimited Data Packs - Direct Payment - Online Payment All payment transactions must originate from the my.t money app. **Q: Is there a minimum payment for Refer and Win?** A: There is no minimum payment. **Q: How can I retrieve the referral code in case same has been accidentally deleted?** A: You can ask your referrer to resend you the code or you can call on 8908. **Q: What if the referee registers to my.t money and forgets to input the referral code?** A: Both referrer and referee will not obtain the referral bonus of Rs 25. **Q: When will the referral bonus of Rs 25 be allocated?** A: After successful registration and successful 1st payment by the referee, both referrer and referee will obtain Rs 25 in their my.t money wallet. **Q: How will I know if I have received the referral bonus of Rs 25?** A: You will receive an SMS when the referral bonus of Rs 25 is credited in your wallet. **Q: Where else can I check if I have well received the referral bonus of Rs 25?** A: Go to transaction history and check details. **Q: Where can I get more details on Refer and Win?** A: Please check https://www.myt.mu/money/refer-and-win or call 8908. --- ### FAQ: Metro Express #### Metro Express **Q: What is the Digital Metro Ticket?** A: The Digital Metro Ticket is your Single Use Ticket (SUT) which can be bought directly on the my.t money Superapp using your wallet or your bank account. **Q: Who can buy Digital Metro Tickets from my.t money ?** A: Any my.t money customer can buy metro tickets directly from the app. **Q: Who can download and register to my.t money?** A: Any local mobile operator can download and register to my.t money Superapp and buy metro tickets directly from the app. **Q: Why should I buy metro tickets from my.t money app?** A: Buying your single use metro tickets directly from my.t money Superapp provides several benefits such as: - Convenience – pay directly from the app using your my.t money wallet or your bank account - Time saving – avoid queues at ticket machines. - Digital ticket stored on the app – no worries of losing your physical ticket - Paperless / Go Green **Q: How do I purchase metro tickets on my.t money?** A: Please follow the below steps: - Open my.t money app - Click on Metro Express - Scan QR Code at Origin Station - Choose number of passenger(s) - Select Destination Station on app - Complete Payment - Get an instant Digital Ticket on the app - Keep your ticket ready for inspection **Q: Can I purchase a ticket for another passenger using the app?** A: Yes. You can purchase single-use digital tickets for up to 10 passengers for the same route/travel at one time. **Q: Can I buy the Digital Ticket remotely, when at home?** A: No. You will need to scan the origin station QR code which is found at the station itself to proceed to the payment of ticket. So, it should be done at the station. **Q: Are there any additional charges while purchasing Digital Tickets on the app?** A: No. There is no additional charge. You pay same price as physical single-use tickets. **Q: How do I pay for the tickets?** A: The fare is automatically calculated on my.t money app. You can pay directly on the my.t money superapp using either your wallet or your bank account. **Q: How long is the Digital Ticket valid?** A: The ticket is valid for 1 hour and 30 minutes from the time of purchase. **Q: How secure is the Digital Ticket?** A: All tickets issued on my.t money app have the same security specifications currently being used by Metro Express Ltd. **Q: Can non my.t money customers scan the QR Code at the station to buy tickets?** A: No. Each station has a unique QR Code that my.t money customers need to scan to identify their origin station. It is NOT a payment QR code where customers from other mobile payment apps can scan to effect payments. If you are not a my.t money customer, click here to download the app. App Store Google Play Store App Gallery **Q: Can I buy or recharge ME Card on my.t money?** A: Not for the time being. Stay tuned! **Q: If I have any issue when buying metro tickets from my.t money app, what should I do?** A: For any issues related to my.t money, please contact us on 8908. --- ### FAQ: UPI #### UPI **Q: What is UPI?** A: UPI means Unified Payment Interface Service offered by National Payments Corporation of India (NPCI) in collaboration with the Bank of Mauritius. This collaboration enables my.t money customers to Scan & Pay any UPI QR Code in India. **Q: Who can use the UPI service?** A: Any my.t money customer can use their app to scan and pay UPI QR codes. **Q: Are there any additional charges while scanning UPI QR Codes in India?** A: No. There are no additional charges for using UPI QR codes in India. You just need to put the amount in Indian Rupees (INR). The conversion to MUR will be based on the current exchange rate. **Q: How can I identify a UPI QR code in India?** A: You can identify a UPI QR code by the logos of UPI or BHIM logos. You will be able to Scan & Pay at any merchant who has the QR code. If it is a valid QR code, the payment will be accepted, otherwise the transaction will be rejected. **Q: Do I need roaming to scan UPI QR code in India?** A: For payments above MUR 5,000, you will need to activate roaming on your SIM card or eSIM to receive OTP and validate your payment. **Q: How do I scan and pay UPI QR Code in India?** A: Please follow the below steps: - Open t money app - Click on Pay - Scan UPI QR Code in India - Select payment method (Bank or Wallet) - Enter amount in Indian Rupees (INR) - Click on Next - Review Payment (amount will be shown in both INR and MUR) - Click on Pay to confirm payment - Enter OTP for payment above MUR 5,000 (Roaming should be enabled on your SIM card or e-SIM) - Enter PIN - Click on Done **Q: How do I validate payments?** A: For payments below MUR 5,000, you will need an authentication method (PIN, Fingerprint or Face ID). For payments above MUR 5,000, you will require an additional authentication method (OTP). **Q: What is the exchange rate when paying in MUR?** A: The my.t money app will automatically apply the exchange rate from Indian Rupees to Mauritian Rupees at the rate defined by the Regulatory bodies of both Mauritius and India for each transaction. **Q: Is there a limit on payment on a UPI QR code?** A: Yes, the same my.t money daily limits apply for the UPI payment, i.e. MUR 50,000. For payment above MUR 5,000, an OTP will be sent via SMS for verification purposes. If your daily limit is still MUR 10,000, you can contact 8908 to assist you to upgrade your limit. **Q: How will I be notified upon a successful or unsuccessful transaction?** A: You will be notified by SMS whether the transaction was successful or unsuccessful. You will also receive instant notification on your my.t money app. **Q: How will the merchant know about the payment made?** A: The merchant in India will be notified as per their existing flows in India, mainly via SMS or app notification. They can also verify their recent transaction history. **Q: What should I do if I did not receive the OTP for payment above MUR 5,000?** A: Ensure that roaming is enabled on your SIM card or eSIM. If not, please contact us via whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls) **Q: What should I do if the transaction failed but the amount has been deducted from my my.t money wallet or bank account?** A: For payments made via my.t money wallet, the deducted amount will be refunded in the wallet. For payments made from the bank account, the refund will be done directly to the bank account. **Q: Will the reversed transaction appear in the myt money transaction history?** A: Yes, only for transactions paid by my.t money wallet. When bank is debited and a reversal occurs, the customer will see the reversal transaction only on his banking app. **Q: What if the merchant does not get the payment?** A: In case the merchant does not get the payment and the notification, the amount deducted from your wallet or bank will be automatically reversed. You can verify same from your my.t money or bank account (transactions history). Customer may contact my.t money to confirm outcome of the payment. **Q: What should I do if the amount is not reversed following a failed transaction?** A: You can contact our team on whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls) **Q: What if I have paid an amount more than the required amount to a merchant?** A: Please contact merchant directly to settle the transaction or contact my.t money team on whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls). **Q: Is it safe to scan a UPI QR code with my.t money?** A: Yes, UPI QR codes are highly secure. They comply with the regulations of the Bank of Mauritius and the National Payments Corporation of India, offering easy and safe transactions every time. **Q: Will I be able to make a payment without having an internet connection?** A: No, you will need mobile data or Wi-Fi to Scan & Pay UPI QR codes with my.t money **Q: Can Indian travellers in Mauritius Scan & Pay MauCAS QR codes in Mauritius using Indian payment apps?** A: No, Indian payment apps cannot be used to Scan & Pay MauCAS QR codes in Mauritius for the time being. **Q: Can I use my.t money to scan UPI QR code in countries other than India?** A: The service is applicable only in India for now. **Q: If I have issues when scanning UPI QR code, what should I do?** A: If you can scan the QR code but payment fails for some reason, please try again. If it still fails, please effect your payment via alternative payment mode (ie. cash or debit/credit card). For any issue, please contact our team on whatsapp on 58132810 or email on customer@mytmoney.mu or call on 8908 (roaming charges will apply for calls) --- ## Telecom Shops > Telecom Shops opening hours and directions: [Telecom Shops](https://www.myt.mu/support/store-locator) ### Telecom Shop - Bagatelle - **Address:** Bagatelle Mall Of Mauritius - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.225668,57.497292) - **Opening hours:** - **Monday:** 09:30 - 19:00 - **Tuesday:** 09:30 - 19:00 - **Wednesday:** 09:30 - 19:00 - **Thursday:** 09:30 - 19:00 - **Friday:** 09:30 - 20:00 - **Saturday:** 09:30 - 20:00 - **Sunday:** 09:30 - 15:00 - **Public holiday:** 09:30 - 15:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Cascavelle - **Address:** Cascavelle Shopping Village, Flic en Flac - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.278036,57.403076) - **Opening hours:** - **Monday:** 10:00 - 18:00 - **Tuesday:** 10:00 - 18:00 - **Wednesday:** 10:00 - 18:00 - **Thursday:** 10:00 - 18:00 - **Friday:** 10:00 - 18:00 - **Saturday:** 10:00 - 19:00 - **Sunday:** 10:00 - 13:00 - **Public holiday:** 10:00 - 13:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Chemin Grenier - **Address:** Royal Road Chemin Grenier - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.493959,57.47718) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Curepipe - **Address:** Galeries Ian Palach, Curepipe - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.316572,57.525066) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 16:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Flacq Coeur de Ville - **Address:** Coeur de Ville Flacq - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.184116,57.723175) - **Opening hours:** - **Monday:** 10:00 - 18:00 - **Tuesday:** 10:00 - 18:00 - **Wednesday:** 10:00 - 18:00 - **Thursday:** 10:00 - 18:00 - **Friday:** 10:00 - 19:00 - **Saturday:** 10:00 - 19:00 - **Sunday:** 10:00 - 13:00 - **Public holiday:** 10:00 - 13:00 - **Bill payment:** No bill payment. ### Telecom Shop - Grand Baie - **Address:** La Croisette Shopping Mall, Grand Baie - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.022228,57.579327) - **Opening hours:** - **Monday:** 09:30 - 18:00 - **Tuesday:** 09:30 - 18:00 - **Wednesday:** 09:30 - 18:00 - **Thursday:** 09:30 - 18:00 - **Friday:** 09:30 - 18:00 - **Saturday:** 09:30 - 18:00 - **Sunday:** 10:00 - 14:00 - **Public holiday:** 10:00 - 14:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Mahebourg - **Address:** Marianne Street, Mahebourg - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.406776,57.707546) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Plaine Verte - **Address:** Magon Street, Plaine Verte - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.156055,57.508251) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Port-Louis - **Address:** Telecom Tower, Edith Cavell Street, Port-Louis - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.164337,57.500854) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Quatre Bornes - **Address:** St Jean Road Quatres-Bornes - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.267002,57.478016) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Riviere du Rempart - **Address:** Riverside Shopping Centre, Riviere du Rempart - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.109955,57.689095) - **Opening hours:** - **Monday:** 10:00 - 17:00 - **Tuesday:** 10:00 - 17:00 - **Wednesday:** 10:00 - 17:00 - **Thursday:** 10:00 - 17:00 - **Friday:** 10:00 - 17:00 - **Saturday:** 10:00 - 17:00 - **Sunday:** 10:00 - 13:00 - **Public holiday:** 10:00 - 13:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Rodrigues - **Address:** Port Mathurin, Rodrigues - [Get direction](https://www.google.com/maps/search/?api=1&query=-19.68,63.42329) - **Opening hours:** - **Monday:** 08:30 - 16:00 - **Tuesday:** 08:30 - 16:00 - **Wednesday:** 08:30 - 16:00 - **Thursday:** 08:30 - 16:00 - **Friday:** 08:30 - 16:00 - **Saturday:** 08:30 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Rose-Belle - **Address:** Plaisance Shopping Village - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.400509,57.599064) - **Opening hours:** - **Monday:** 10:00 - 17:00 - **Tuesday:** 10:00 - 17:00 - **Wednesday:** 10:00 - 17:00 - **Thursday:** 10:00 - 17:00 - **Friday:** 10:00 - 17:00 - **Saturday:** 10:00 - 17:00 - **Sunday:** 10:00 - 13:00 - **Public holiday:** 10:00 - 13:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Rose-Hill - **Address:** Royal Road, Rose-Hill - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.244665,57.477722) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Trianon - **Address:** La City Trianon, Quatre Bornes - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.258553,57.490597) - **Opening hours:** - **Monday:** 10:00 - 19:00 - **Tuesday:** 10:00 - 19:00 - **Wednesday:** 10:00 - 19:00 - **Thursday:** 10:00 - 19:00 - **Friday:** 10:00 - 19:00 - **Saturday:** 10:00 - 19:00 - **Sunday:** 10:00 - 14:00 - **Public holiday:** 10:00 - 14:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Triolet - **Address:** Royal Road, Triolet - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.063549,57.550549) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Vacoas - **Address:** Bhageerutty Building, John Kennedy Street, Vacoas - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.295652,57.492092) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Goodlands - **Address:** Royal Road, Goodlands - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.038858,57.652008) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - St Pierre - **Address:** Royal Road, St Pierre - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.224569,57.53661) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Flacq La Source - **Address:** La Source Road, Flacq - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.19243,57.726109) - **Opening hours:** - **Monday:** 09:00 - 16:00 - **Tuesday:** 09:00 - 16:00 - **Wednesday:** 09:00 - 16:00 - **Thursday:** 09:00 - 16:00 - **Friday:** 09:00 - 16:00 - **Saturday:** 09:00 - 12:00 - **Sunday:** Closed - **Public holiday:** Closed - **Bill payment:** No bill payment. ### Telecom Shop - Airport - **Address:** Counter C10, Arrival Lounge, SSR International Airport, Plaisance - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.433212,57.678429) - **Opening hours:** - **Monday:** 07:00 - 21:00 - **Tuesday:** 07:00 - 21:00 - **Wednesday:** 07:00 - 21:00 - **Thursday:** 07:00 - 21:00 - **Friday:** 07:00 - 21:00 - **Saturday:** 07:00 - 21:00 - **Sunday:** 07:00 - 21:00 - **Public holiday:** 07:00 - 21:00 - **Bill payment:** No bill payment. ### Telecom Shop - Tribeca Mall - **Address:** Tribeca Mall - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.245903,57.498287) - **Opening hours:** - **Monday:** 10:00 - 20:00 - **Tuesday:** 10:00 - 20:00 - **Wednesday:** 10:00 - 20:00 - **Thursday:** 10:00 - 20:00 - **Friday:** 10:00 - 21:00 - **Saturday:** 10:00 - 21:00 - **Sunday:** 10:00 - 15:00 - **Public holiday:** 10:00 - 15:00 - **Bill payment:** No bill payment. ### Telecom Shop - Phoenix Mall - **Address:** Phoenix Mall - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.279911,57.497116) - **Opening hours:** - **Monday:** 10:00 - 19:00 - **Tuesday:** 10:00 - 19:00 - **Wednesday:** 10:00 - 19:00 - **Thursday:** 10:00 - 19:00 - **Friday:** 10:00 - 20:00 - **Saturday:** 10:00 - 20:00 - **Sunday:** 10:00 - 13:00 - **Public holiday:** 10:00 - 13:00 - **Bill payment:** Accepted until **16:00** (Monday to Saturday). **No bill payment** on Sundays and Public Holidays. ### Telecom Shop - Riche Terre - **Address:** Riche Terre Mall - [Get direction](https://www.google.com/maps/search/?api=1&query=-20.129999,57.521561) - **Opening hours:** - **Monday:** 09:30 - 19:00 - **Tuesday:** 09:30 - 19:00 - **Wednesday:** 09:30 - 19:00 - **Thursday:** 09:30 - 19:00 - **Friday:** 09:30 - 20:00 - **Saturday:** 09:30 - 20:00 - **Sunday:** 09:30 - 13:00 - **Public holiday:** 09:30 - 13:00 - **Bill payment:** No bill payment. ## Contact Us ### Personal - **my.t home Internet & TV:** Call on 8902 or Email us on contact@telecom.mu - **my.t mobile:** Call on 8900 or Email us on contact@telecom.mu - **my.t money:** Call on 8908 or Email us on customer@mytmoney.mu ### Business - **Queries:** Call on 8901 or Email us on businesscontact@telecom.mu - **Fault reporting:** Call on 8919 or Email us on businesscontact@telecom.mu ### Security - **Fault reporting:** Email us on securityreporting@telecom.mu --- *Last Updated: 2026-07-01 10:14:27*