CSL receives the “NF Customer Relations Service Centre Certification”
CSL has been awarded the “NF Customer Relations Service Centre Certification” by AFNOR Certification Committee.
CSL is the first Call Centre in Mauritius to receive this certificate which is recognized today as a reference in the Call Centre industry.
CSL has embarked on this NF journey since March 2012 and after 1 year of process reengineering; CSL is now ready to offer to its clients a pragmatic service quality measurement system. The aim of this standard is also to empower CSL employees to work towards their Quality Charter.