What it is?
Avaya Infinity™ redefines the traditional contact center, evolving it into a dynamic Connection Center that delivers intelligent, personalized customer and employee experiences. Built on a unified, cloud-agnostic platform, it seamlessly connects channels, data, AI, workflows, and systems to orchestrate real-time, enterprise-wide voice and digital interactions
Key features
AI-Powered Orchestration
Automates and unifies customer interactions across all channels.
Unified Platform
One code base for cloud, on-prem, and hybrid deployments.
Low-Code Workflow Builder
Drag-and-drop tools for fast, flexible automation.
Seamless Integration
Connects with existing systems and third-party apps securely.
Real-Time Dashboards
Full visibility into journeys and operations.
Smart Routing & Agentic AI
Directs interactions based on intent and context.
Key benefits
Greater
Efficiency
Streamlined workflows and reduced IT reliance.
Faster
Adaptability
Easily evolves with changing business needs.
Empowered
Teams
Modern tools that boost productivity and morale.
Consistent
Experiences
Unified journeys across every customer touchpoint.
Get in touch
Arrange a call with our team to find out more, get a quote and tailor a solution to your needs.
