The customer and the challenge

MSCL is a cargo-passenger ship company with operating routes in the Indian Ocean. With offices in both Mauritius and Rodrigues, seamless and constant communication within the company is crucial for the daily running of the business. This communication extends beyond people to include all systems and software utilised within the company.

How we helped them

From the initial desire to transform its operations to the successful completion of the project, a team of dedicated professional commercial and technical experts guided the customer through this digitalisation journey. We identified the pain points faced by the company, advised on solutions, designed and implemented the best possible technology solution while prioritising security. Through our collaborative efforts, we facilitated a smooth and secure digital transformation, enabling the company to meet its operational goals and improve overall efficiency.

Customer feedback

‘’ It has been a rewarding experience working on this initiative, which represents a significant step forward in enhancing MSCL’s operational efficiency and aligning with its broader digital strategy.
The migration from a traditional Digital PABX to a modern Cloud-based IP PABX system, combined with the interconnection of our Rodrigues and Mauritius offices, has brought about substantial improvements in internal voice communications. In addition, the adoption of the MyT Cloud Solution (SaaS) has enabled seamless integration of services between locations, improving accessibility and centralization.”

Fadil Nauthoo

Assistant Manager IT, MSCL

At my.t, we are dedicated to providing cutting-edge technology solutions that drive operational efficiency and boost productivity for our clients. Our unwavering commitment to delivering reliable services ensures we consistently meet and exceed our clients' expectations. We take pride in the strong partnerships we build with our clients, ensuring their success and satisfaction.

Together we succeed.

Customer feedback

‘’ Mauritius Telecom has been a reliable and valued technology partner for REHM Grinaker Construction Co. Ltd. We benefit from over 100 Office 365 licenses, backed by excellent support from their Cloud Team. Their superfast fibre internet has been consistently stable, and the Business Boost services deployed across all our construction sites have ensured seamless connectivity with no downtime for years. The Avaya telephony system has also significantly enhanced our internal and external communications. With this level of service and reliability, we are confident in choosing Mauritius Telecom for even more solutions. Truly the best telecom and internet provider in Mauritius.”

Amit Kumar RAMDYAL,

IT Manager, REHM Grinaker Construction Co. Ltd

Customer need

In the competitive world of automotive sales, staying connected and responsive is key to success. The dealership company needed a reliable and instant mobile communication solution to enhance customer interactions and streamline internal operations. It required robust network coverage, high-speed data, and secure communication channels to ensure uninterrupted service.

What we offered them

• Robust Network Coverage: Ensuring the team could stay connected anywhere, anytime on the No.1 Network in Mauritius.
• Ultra-Fast Speeds: Up to 1Gbps speed on my.t’s 5G network.
• Reliable Voice Services: Clear and uninterrupted communication with VoLTE.
• A choice of Postpay Plans: From Postpay Basic to Postpay 2000, the workforce is equipped with appropriate mobile plans for their daily tasks.
• Postpay Premium Bundle (Smartphone + Postpay SIM): The choice to opt for both a smartphone and a Postpay package in the same plan.
• Smartphones: A range of smartphones, including all brands, matching the dealership's budget and inclusive of accessories and after-sales support.
• Loyalty Programme: Incentives when opting for long term contracts with the option to either receive bill discounts or use credits for smartphone purchases.
• Dedicated Personalised Account Representative: The Account Representative and Support team are always present and ready to assist, ensuring exceptional customer service and satisfaction.

Customer feedback

‘’ Mobile communication plays a crucial role in our business by optimising several key aspects: Speed and efficiency, operations and management, marketing and promotions, coordination and security.
Thanks to our partnership with my.t, we strengthen our relationship with our customers and provide them with an optimised experience tailored to their needs.”

Neermal Jhoolun, Bamyris Motors Ltd

At my.t, we are dedicated to supporting our business customers throughout their journey. With a genuinely customer-focused approach, we prioritise their welfare while combining expertise with long-term reliability. Our solid, robust network underpins all the telecommunications and tech services we provide, ensuring consistent and dependable support.

Customer feedback

Our overall experience with the telco services has been nothing short of exceptional. From the very beginning, we have been supported by a dedicated and highly professional team that consistently goes above and beyond to ensure our needs are met. Their commitment to customer satisfaction truly sets them apart in the industry. Regarding the quality of infrastructure, we’ve been using their Cloud internet service since 2018, placing us among the very first—if not the first—to adopt this innovative technology. When it comes to cloud internet solutions, they always seem to have the right answer. We recently renewed our contract in early 2025, which reinforces our confidence in their reliable and forward-thinking infrastructure. It consistently supports our growing needs with ease, proving that cutting-edge technology and dependable service can go hand in hand—no tech headaches here!

In terms of uptime and connectivity, the telco excels with an impressive Service Level Agreement (SLA) that guarantees minimal downtime. They have demonstrated a clear understanding of our expectations and have consistently managed to meet or exceed them. This reliability has been crucial for our operations, providing us with peace of mind and uninterrupted connectivity.

Overall, partnering with Mauritius Telecom—affectionately regarded by Mauritians as the nation’s trusted telco—has proven to be an excellent decision. Their unwavering commitment to service quality and a genuinely customer-focused approach positions them as a dependable provider we can confidently rely on for the long term. With Mauritius Telecom, it’s reassuring to know that expertise and reliability come with a friendly, approachable touch.

Joël Salomon

IT Engineer Senior Associate, African Leadership College of Higher Education

my.t proposes an extensive range of products and services to businesses; all delivered with a focus on quality and reliability.

Customer feedback

We have been working with Mauritius Telecom for several years and are extremely satisfied with the wide range of products and services they provide. From mobile and internet connectivity to cloud solutions and support services, the quality and reliability have consistently been outstanding. Their team is responsive, knowledgeable, and always ready to assist. It has been a seamless experience, and we truly value this partnership.

Group IT Manager, UBP