What is an eSIM?

eSIM or "embedded SIM" is the next generation of SIM technology

Unlike the traditional SIM card that has to be inserted, an eSIM comes, pre-embedded into a device as a tiny chip.

eSIM

Why an e-SIM?

One number two devices

Switch easily on your smartphone

Enjoy a second number on your iPhone and other compatible smartphones with eSIM

Multiple profiles

One number, two devices

Leave your phone, bring your smartwatch to the gym, golf course, running track, hiking. Never missed out any important call.

Eco-friendly

It's hassle-free

Seamless experience for eSIM activation.Tourists can book their eSIM before travelling

Why an e-SIM?

What devices support eSIM?

How to get your eSIM?

New or existing my.t customers

  • icon -  fill details

    1. Visit a Telecom Shop

    Go to a Telecom Shop with your device and we’ll help you in every step of the way.

  • icon -  share your details

    2. Share your details

    Complete the registration process and share your device’s details with our executive.

  • icon -  get connected

    3. Scan QR code

    Scan QR Code to activate your eSIM.

Upgrade to eSIM

Enjoy a seamless experience

Rs 100
(One-off fee)

FREE
Visit any Telecom Shop

Or call us on 8900

Ensure that your device support eSIM

Check compatibility of your device here.

eSIM
Image - Two numbers - One smartphone

Stay Connected

Manage your business and personal life

Enjoy a second number on your iPhone and other compatible smartphones with eSIM

Rs 100
(One-off fee)

FREE

eSIM One Number

One number, two devices

Leave your phone, talk to your wrist.You can now bring your smart watch to the gym, running track, golf course...

Get an eSIM for your smartwatch for only

Rs 50/ month

(first month free) FREE
Image description

Your smartwatch must support eSIM.

Here is a little more about my.t eSIM
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Planning a trip to Mauritius?

You can now travel hassle-free with eSIM.

Book your eSIM now before travelling and activate it in any Telecom Shop.

Tourist Pack €10
100GB

Data

Rs 100

Airtime

Unlimited

SMS

Validity: 30 days (On my.t mobile network)

Ensure that your device support eSIM. Check compatibility here.

FAQs

An eSIM (shortened for Embedded SIM) is just a physical SIM gone digital. Already built in your smartphone as a tiny chip, eSIM contains all the information needed to connect to my.t network.
For now, the following devices are eSIM compatible:

Apple
  • iPhone 13 series
  • iPhone 12 series
  • iPhone 11 series
  • iPhone XR Series
  • iPhone Xs Series
  • iPhone SE 2020

Samsung
  • Samsung Galaxy Z Flip3
  • Samsung Galaxy Z Fold
  • Samsung Galaxy S22 Series
  • Samsung Galaxy S21 Series
  • Samsung Galaxy Note 20

Huawei
  • Huawei P40 pro

You can check if your smartphone is compatible or not on my.t.mu/mobile/esim or you can call us on 8900.
Offering convenience and a hassle-free experience, eSIM is great for anyone who wants to use both their work and personal numbers on a single smartphone. What’s more, your eSIM number can be used on two different devices with our One Number service.

More info
It's highly unlikely. An eSIM is a small, in-built component hence physical damage is very rare. Moreover, eSIM is more water resistant compared to physical SIM.

If your service has stopped working, try restoring your eSIM profile or contact 8900 if the problem persists.
For now, only the iPhone 13, 13 Pro and 13 Pro Max allow you to use two eSIMs simultaneously.
Whether you are a my.t Prepay or a my.t Postpay customer, visit any Telecom shop to activate a new eSIM.

What you need:
  • Your NIC or passport
  • A proof of address less than 3 months old
  • An eSIM compatible device
Yes, you can either do it online

or visit any Telecom Shop to convert your physical SIM into an eSIM.

You will receive a QR code to proceed for the activation.
  • First of all make sure your phone is connected to Wi-Fi and mobile data is ON
  • Update your device software to the latest version
  • Ensure you have a valid email address to receive your QR code.
  • We will send you an email with your QR code. To activate the eSIM, you just need to scan the QR code and follow the instructions. It should only take a few minutes for the email to arrive.

Scan the QR Code or enter eSIM information (LPA string)
  • Make sure you've already registered your eSIM in a Telecom shop
  • Scan the QR Code (received by email) or manually enter the LPA string
  • Go to Settings and follow the steps:

For iOS
  1. Select Mobile Data or Cellular.
  2. Tap Add Cellular / Mobile Plan.
  3. Use your iPhone to scan the QR code you received by email or in Telecom Shop.

For Android
  1. Select Connections
  2. SIM Card manager
  3. Select Add mobile plan
  4. Select Add eSIM using QR code
  5. Use your smartphone to scan the QR code you received by email or enter the LPA string manually.
  • To convert to a physical SIM, visit a Telecom shop.
  • To stop using the eSIM, go to Settings on your smartphone and delete.
  • To re-use the eSIM after deletion, re-scan on any compatible device.
eSIM and 5G are not directly related. If your device is compatible to 5G you will be able to experience 5G with your eSIM in our my.t 5G Experience Zones:
  • Ebene Cybercity
  • University of Mauritius
  • La City Trianon
  • Bagatelle Mall
More regions coming soon. Do check our website for updates.
You can download several profiles on your phone. The number of eSIM profiles depends on the space capacity of the eSIM. However, you will be able to use only one eSIM at a time.
Yes, you will be charged Rs. 100 (including VAT) when you opt for an eSIM.
An eSIM profile is a virtual profile that stores the user's subscription and network settings.
An eSIM profile is necessary in order to connect to my.t network thus enabling you to send and receive calls, texts and data.
An eSIM profile can be downloaded in a matter of seconds depending on your internet connection.
If you are having trouble scanning your QR code, please ensure:
a. You are connected to a Wi-Fi connection;
b. You are not scanning the QR code from your phone’s camera and following the right process to scan the QR code.
c. Check if your phone is compatible for eSIM.
d. Check if your phone’s camera is working

If you’ve tried the methods above and still cannot scan the QR code, you can still set up the eSIM manually. When prompted to scan the QR code, click "Enter details manually" and enter the LPA string from your eSIM email.

If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop.
Your eSIM service will be ready to use within a few minutes.

If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop.
Please contact us on 8900 or visit your nearest Telecom shop.
Yes, eSIM works using dual-SIM as well. That means you can continue using your regular physical SIM card while using the eSIM.
Dual SIM with an eSIM opens up many possibilities that were previously unavailable with only a physical SIM such as:
  • Having two phone numbers and two different plans tied to a single device (particularly for iPhone users)
  • Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs
Once you’ve used your QR code with a phone, the eSIM profile is locked to that phone.

If you want to use your eSIM on another phone, you will need to delete the eSIM on your existing device and rescan the QR code on the new device.

Ensure your new device is eSIM compatible before starting the operation.
Yes, you can convert your eSIM to physical SIM card and vice versa in a Telecom Shop.
No, you don’t need a physical SIM if you are using an eSIM.
As long as your new smartphone is eSIM compatible, it will work.
Please contact us on 8900. Our team will do its best to assist you.