An eSIM (shortened for Embedded SIM) is just a physical SIM gone digital. Already built in your smartphone as a tiny chip, eSIM contains all the information needed to connect to my.t network.

For now, the following devices are eSIM compatible:

Apple

• iPhone 13 series
• iPhone 12 series
• iPhone 11 series
• iPhone XR Series
• iPhone Xs Series
• iPhone SE 2020

Samsung

• Samsung Galaxy Z Flip3
• Samsung Galaxy Z Fold
• Samsung Galaxy S22 Series
• Samsung Galaxy S21 Series
• Samsung Galaxy Note 20

Huawei

• Huawei P40 pro

You can check if your smartphone is compatible or not on my.t.mu/mobile/esim or you can call us on 8900.

Offering convenience and a hassle-free experience, eSIM is great for anyone who wants to use both their work and personal numbers on a single smartphone. What’s more, your eSIM number can be used on two different devices with our One Number service.

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It's highly unlikely. An eSIM is a small, in-built component hence physical damage is very rare. Moreover, eSIM is more water resistant compared to physical SIM.

If your service has stopped working, try restoring your eSIM profile or contact 8900 if the problem persists.

For now, only the iPhone 13, 13 Pro and 13 Pro Max allow you to use two eSIMs simultaneously.

Whether you are a my.t Prepay or a my.t Postpay customer, visit any Telecom shop to activate a new eSIM.

What you need:

• Your NIC or passport
• A proof of address less than 3 months old
• An eSIM compatible device

Yes, you can either do it online

or visit any Telecom Shop to convert your physical SIM into an eSIM.

You will receive a QR code to proceed for the activation.

• First of all make sure your phone is connected to Wi-Fi and mobile data is ON
• Update your device software to the latest version
• Ensure you have a valid email address to receive your QR code.
• We will send you an email with your QR code. To activate the eSIM, you just need to scan the QR code and follow the instructions. It should only take a few minutes for the email to arrive.

• To convert to a physical SIM, visit a Telecom shop.
• To stop using the eSIM, go to Settings on your smartphone and delete.
• To re-use the eSIM after deletion, re-scan on any compatible device.

eSIM and 5G are not directly related. If your device is compatible to 5G you will be able to experience 5G with your eSIM in our my.t 5G Experience Zones:

• Ebene Cybercity
• University of Mauritius
• La City Trianon
• Bagatelle Mall

More regions coming soon. Do check our website for updates.

You can download several profiles on your phone. The number of eSIM profiles depends on the space capacity of the eSIM. However, you will be able to use only one eSIM at a time.

Yes, you will be charged Rs. 100 (including VAT) when you opt for an eSIM.

An eSIM profile is a virtual profile that stores the user's subscription and network settings.

An eSIM profile is necessary in order to connect to my.t network thus enabling you to send and receive calls, texts and data.

An eSIM profile can be downloaded in a matter of seconds depending on your internet connection.

If you are having trouble scanning your QR code, please ensure:
a. You are connected to a Wi-Fi connection;
b. You are not scanning the QR code from your phone’s camera and following the right process to scan the QR code.
c. Check if your phone is compatible for eSIM.
d. Check if your phone’s camera is working

If you’ve tried the methods above and still cannot scan the QR code, you can still set up the eSIM manually. When prompted to scan the QR code, click "Enter details manually" and enter the LPA string from your eSIM email.

If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop.

Your eSIM service will be ready to use within a few minutes.

If you need more guidance, you can also call us on 8900 or visit your nearest Telecom shop.

Please contact us on 8900 or visit your nearest Telecom shop.

Yes, eSIM works using dual-SIM as well. That means you can continue using your regular physical SIM card while using the eSIM.

Dual SIM with an eSIM opens up many possibilities that were previously unavailable with only a physical SIM such as:

• Having two phone numbers and two different plans tied to a single device (particularly for iPhone users)
• Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs

Once you’ve used your QR code with a phone, the eSIM profile is locked to that phone.

If you want to use your eSIM on another phone, you will need to delete the eSIM on your existing device and rescan the QR code on the new device.

Ensure your new device is eSIM compatible before starting the operation.

Yes, you can convert your eSIM to physical SIM card and vice versa in a Telecom Shop.

No, you don’t need a physical SIM if you are using an eSIM.

As long as your new smartphone is eSIM compatible, it will work.

Please contact us on 8900. Our team will do its best to assist you.

With One Number, you can use your my.t mobile number on two different devices (e.g smartphone & smartwatch). Once connected, you can access your contacts, and make and receive calls on your second device even when you are away from your smartphone. Moreover, when there’s no Wi-Fi connection available, you can use your smartphone’s mobile data plan on your smartwatch.

For now, only the Huawei Watch 3 & Huawei Watch 3 Pro are compatible.

Visit any Telecom Shop to subscribe to One Number. You will require:

• a smartphone with an activated eSIM
• a compatible smartwatch

The tariff for the One Number is Rs 50 (VAT incl.) per month.

Only the primary device can send and receive SMS i.e, all messages will be delivered on your smartphone.

One Number works similarly as a mobile data pack. If you are a Prepay customer, kindly ensure you have sufficient balance to be able to enjoy it. The service is renewed automatically every month with a monthly charge of Rs 50 (VAT incl.).

To activate the service again, kindly send buy one to 8684.

No, you need to have an eSIM, a compatible smartphone and a compatible smartwatch to subscribe to One Number.

Yes, when out of Wi-Fi range, your mobile data plan can be used both on your smartphone and smartwatch.

Yes. Billing is calculated for your mobile number usage.

Unfortunately, these apps work on the primary device only. This is because only the primary device receives the OTP sent during the installation and registration process of these apps.

You will receive an MCA notification on the unanswered device:

• If you answer a call on your smartphone, you will receive an MCA on your smartwatch
• If you answer a call on your smartwatch, you will receive an MCA on your smartphone

This is because, before establishing a call, the network will look for both devices. Since one of them did not answer the call, a notification will be sent.

Note that you will receive 2 MCA notifications if you did not answer the call on either devices.

If you have not enabled call forwarding on your smartphone, you will not receive any MCA notifications.

To stop paying for One Number and disconnect your device, you need to cancel the service.

Prepay customers: send stop esim on 8684

Post Pay customer: contact 8900 or visit a Telecom Shop