FAQ

Option 1

• Call 126.
• The voice prompt will tell you your new credit level and the validity period of your account.
• Tariff : First 7 queries free of charge (per day) ; then 60cts per query

Option 2

• Send “query” to 8122 by SMS
• You will receive an SMS immediately, indicating your credit level and validity of your account.
• Tariff: Free of charge

Option 3

• Dial *122#
• You will receive a flash message that will have your available credit and validity of your account.
• Tariff : Free of charge

With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges.

* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc

Three days before your validity period lapses, we alert you by SMS. During those three days we also notify you of this state by a voice message each time you make a call. Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls. If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. When deactivated you will no longer be able to recharge or receive calls.

If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers:

• 124 for recharge
• *122# for balance enquiry