Email FAQs

Why are @orange.mu emails no longer valid?

The domain name @orange.mu is no longer valid and hence @orange.mu emails are no longer operational. However, existing mailboxes are operational under the @intnet.mu domain using the same name chosen for the email address (i.e. johnsmith@intnet.mu instead of johnsmith@orange.mu).

What are the credentials for my @intnet.mu mailbox?

@intnet.mu and @orange.mu mailboxes have the same credentials (password).

How to configure my @intnet.mu mailbox?

Please use “bow.intnet.mu” for the incoming mail server and “smtp.intnet.mu” for the outgoing mail server.

If you are using a non-my.t broadband connection or you are abroad, please use "smtpauth.intnet.mu" for the outgoing mail server. Select the option "My Outgoing Mail server requires authentication" and the option to input your username/password. Do not select the option "Use the same server for incoming/outgoing". If problem persists, contact your ISP to determine which SMTP server to use.

My email address is still @orange.mu. What must I do?

Kindly change your email address to @intnet.mu on your email application, such as Outlook.

I have used @orange.mu email to create my Facebook account. What should I do?

Please update your Facebook account settings with the new email address. For example, if you used johnsmith@orange.mu to create your Facebook account, in Settings update your email address to johnsmith@intnet.mu.

Please visit https://www.facebook.com/help/162801153783275 for more details.

I have used @orange.mu email as my Apple ID email address. What should I do?

Please update your Apple ID email address to xxx@intnet.mu.

Go to appleid.apple.com and sign in with your Apple ID. Click edit under the Account section. Click on Change Apple ID. Enter your new Apple ID email address. Click Save. Check your inbox for an email called ‘Verify your Apple ID’ from Apple and click Verify now.

Where else / who else must I inform of the change in @orange.mu email address?

Please inform all your contacts about the change from @orange.mu to @intnet.mu, as well as update your email address on any communication medium (e.g. business cards, website, etc.).

If you have used the @orange.mu email for any account creation (e.g. ebay, Mari Deal, etc.), please update your email address accordingly.

Will my @intnet.mu email be impacted?

No, @intnet.mu emails are not impacted.

Why can I no longer log in to my email account (@intnet.mu/@orange.mu/@myt.mu)?

If an email account has been inactive for 12 consecutive months, it is put into dormant state for another 12 months after which it is deleted. Email us on contact@telecom.mu or businesscontact@telecom.mu for more details.

I am a new broadband customer with Mauritius Telecom. Which email address is included in the broadband offer?

An email address of type @myt.mu is included in the broadband offer. Email us at contact@telecom.mu or businesscontact@telecom.mu to create the @myt.mu email address of your choice.

I wish to increase my mailbox capacity. What I must do?

Additional mailbox capacity is chargeable at an additional monthly rental. Send us your request at contact@telecom.mu or businesscontact@telecom.mu.