my.t care is the one-stop after sales service for your device. If you’re having any trouble or issue, just drop by any Telecom Shop ; your device will be handled with utmost care and expertise for a hassle-free experience.
What you need to know on device repair
Which documents are required?
Your original NID or Passport
Your original proof of purchase
What do you have to do?
Back up the data on your device to secure your personal information
Remove security locks, SIM and/or SD card(s)
Sign out of your Google account/Apple ID/Huawei ID,..
Remove your cover and/or any accessories (including tempered glass, screen protector, stickers,..)
For iphone users, turn off ‘Find my iphone’.
How much does it cost?
An intervention/diagnosis fee may apply for products which exceeded their warranty period or were misused.
How does our after sales service work?
Bring along your NID and proof of purchase
Hand your product
Fill in the product repair form
The product is transported to our after sales department.
Diagnosis and repair are carried out by Authorised Service Centres
Our team will contact you to collect your product
Warranty coverage pertains to the extent to which manufacturers guarantee the quality, performance, and functionality of devices within a designated timeframe.
Warranty coverage is subject to the manufacturer’s own terms and conditions.
Depending on the manufacturer’s warranty terms, devices may be diagnosed and repaired for free. Replacement of faulty devices may be considered on a case-to-case basis and subject to approval by the manufacturer.
Out of warranty devices
Out of warranty means that the warranty period has expired and the manufacturer has no obligation to repair or replace the device.
Devices still within their warranty period can be classed as out of warranty if they were found to have been misused.
Device misuse includes but is not limited to any accidental and/or physical damage that may cause your device to stop operating.