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my.t 100 Mbps FAQ

my.t 100 Mbps is high speed fibre service pioneered by Mauritius Telecom for their valued residential customers. It is delivered via optical fibre which is connected directly into one's home.

Our customers can enjoy download speeds of up to 100 Mbps. In addition to TV channels, they can enjoy ultra-high speed Internet, bandwidth intensive applications such as simultaneous music downloads, home office and home networking with greater ease and also run multiple applications on your PC such as online chat, web access and music or video downloads.

The fibre network of Mauritius Telecom will be deployed all over the island. To check your eligibility, please go to www.myt.mu.

You can subscribe online on www.myt.mu, in one of our Telecom shops or via the hotline 8902.

Yes, it is unlimited internet. For more details, check out www.myt.mu

my.t 100 Mbps is unlimited and is subject to Fair Usage Policy. For more details, check out our website www.myt.mu

Check out our Terms and Conditions on www.myt.mu

The contractual period for my.t 100 Mbps is of a minimum of twelve consecutive calendar months. The contractual period starts as from the date of installation of my.t at the subscriber’s premises.

It is very important to note that:

  • Your contract will be automatically renewed after 12 months.
  • For cancellation request of my.t subscription after the minimum subscription period (12 months), he must notify Mauritius Telecom in writing giving one month notice.

If you are currently a customer on ADSL or Broadband Fibre without any contract, you may subscribe to my.t 100 Mbps. You will then enter on a contract of 1 year.

An installation charge of Rs 2,000 is applicable.

Yes. You can subscribe online while doing your application for my.t 100 Mbps. In case you decide to subscribe to my.t bouquet after installation, you can still do so by calling us on 8902 from your fixed telephone line.

You may apply and book your appointment

  • online, via our webpage www.myt.mu,
  • in one of our Telecom shops or
  • via our hotline 8902

Once you are eligible to the service and have subscribed to it, you can choose your appointment date and time depending on your availability. This can be done:

  • web page www.myt.mu,
  • by calling on 8902 or
  • by visiting one of our Orange shops.

You can edit your appointment date online at least 24 hours in advance by using your tracking ID. You may also do so by calling our customer care on 8902.

Download speed:

  • Up to 100 Mbps (on 5 GHz Wi-Fi network or via LAN cable)
  • Up to 40 Mbps (on 2.4 GHz Wi-Fi network)

Upload speed: Up to 20 Mbps

The primary difference between the 2.4 GHz and 5GHz wireless frequencies is range as the 2.4GHz frequency is able to reach farther than the 5GHz frequency. This is a result of the basic characteristics that waves attenuate much faster at higher frequencies. So if you are more concerned with the coverage, you should select 2.4GHz rather than 5GHz.

The second difference is the number of devices on the frequencies. 2.4GHz suffers more interference than 5GHz. A lot of other devices are also on the 2.4 GHz frequencies, the biggest offenders are microwaves and cordless phones. These devices add noise to the medium that can further decrease the speed of wireless networks.

Higher frequencies allow faster transmission of data, also known as bandwidth. Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

For a better experience, choosing to deploy on the 5GHz frequency is the much better option as you have more channels to use to isolate yourself from other networks and there are far fewer interference sources.

You can connect to the 5 GHz Wi-Fi network provided your device (smartphone, tablet, laptop, PC, smart TV…) is compatible to the 5 GHz network. To know more, check your device specifications.

If your device is compatible to the 5 GHz network, while selecting the wireless network name, you will automatically be able to see the Wi-Fi network. Otherwise, if your device is not compatible, you shall see the 2.4 GHz network.

  • Connect your laptop/ PC to the one of the LAN ports 1/ 3/ 4 of the router using the LAN cable (RJ 45).
  • Log on to www.speedtest.net.
  • Select a local server (Port-Louis/ Rose-Hill/ Floreal).
  • Click on ‘Begin test’. If you are getting near to 100 Mbps, this means that your connection is good. Otherwise, send us an email on info@myt.mu.

Send us an email on info@myt.mu. Our team will be delighted to help you.

No, you need not pay if the terminals are faulty. However, in case of negligence or misuse of the equipment provided by MT, you will be fully liable and have to pay for the cost price of the repair or the replacement of the damaged equipment.

In case of loss, tampering, misuse or damage, the equipment will have to be replaced at your own cost.