Fixed telephony
Connect with your customers using Mauritius Telecom’s telephony network. The fixed line gives you access to affordable local and international calls, broadband internet packages, TV channels and so much more.
Subscribe
Documents required
-
Your National ID card (Mauritian national) OR passport
-
Your BRN (Business Registration Number) certificate
-
Certificate of Incorporation
-
Your VAT certificate (where applicable)
Email all documents to 8901@telecom.mu
Telecom Shops
Visit your nearest Telecom Shop with the required documents
Installation costs
Tariff
| Line | Tariff |
|---|---|
| Refundable Security Deposit (VAT not applicable) | Rs 2,000 |
| Installation of New Line (VAT excl) | Rs 2,500 |
- You will be contacted to fix an appointment for installation at your location. Installation of your fixed line is within 4 weeks if you are within our network coverage.
- Installation fee mentioned above is during office hours. An additional fee of Rs 500 will be charged for installation outside office hours.
- Installation fee of your new line and the security deposit will appear on your first fixed line bill.
Call Charges
Monthly Rental for Business Customers: Rs 225
my.t fixed to my.t fixed/other fixed operators
| Domestic Calls* | Normal hours | Off peak (20h30 - 06h30) |
|---|---|---|
| 1st indivisible minute | 0.85 | 0.60 |
| additional second | 0.01 | 0.01 |
my.t fixed to my.t mobile/other mobile operators
| Domestic Calls* | Charges |
|---|---|
| first minute | Rs 1.45 |
| additional second | Rs 0.02 |
* Calls exclude special numbers (150, 152, 303xxxx, 302xxxx, 301xxxx etc).All tariffs are VAT exclusive.
International Call 020
Call your international contacts directly from your fixed line and pay for the calls on your MT telephone bill. To make an international call, dial 020 , followed by the country code, area code and the number of the person you want to call.
| ZONE | DESTINATION | Tariffs (Rs) | |
|---|---|---|---|
| First 30 seconds | Per additional Second | ||
| Asia/Middle East | |||
| Bangladesh | 2.495 | 0.083 | |
| China | 1.50 | 0.050 | |
| Hong Kong | 4.65 | 0.155 | |
| India | 2.20 | 0.073 | |
| Japan | 4.65 | 0.155 | |
| Malaysia | 4.65 | 0.155 | |
| Pakistan | 3.25 | 0.108 | |
| Saudi Arabia | 4.65 | 0.155 | |
| Singapore | 4.65 | 0.155 | |
| Sri Lanka | 3.25 | 0.108 | |
| Thailand | 4.65 | 0.155 | |
| U.A.E | 4.65 | 0.155 | |
| EUROPE/AMERICA | |||
| Belgium | 4.65 | 0.155 | |
| Canada | 4.65 | 0.155 | |
| France | 4.65 | 0.155 | |
| Germany | 4.65 | 0.155 | |
| Ireland | 4.65 | 0.155 | |
| Italy | 4.65 | 0.155 | |
| Netherlands | 4.65 | 0.155 | |
| Romania | 4.65 | 0.155 | |
| Russia | 4.65 | 0.155 | |
| Spain | 4.65 | 0.155 | |
| Switzerland | 4.65 | 0.155 | |
| UK | 4.65 | 0.155 | |
| USA | 4.65 | 0.155 | |
| AFRICA/ INDIAN OCEAN | |||
| Australia | 4.65 | 0.155 | |
| Botswana | 4.65 | 0.155 | |
| Malagasy Rep. | 8.65 | 0.288 | |
| Maldives | 4.65 | 0.155 | |
| Mozambique | 4.65 | 0.155 | |
| Reunion | 3.45 | 0.115 | |
| Seychelles | 9.15 | 0.305 | |
| South Africa | 4.65 | 0.155 | |
| Zimbabwe | 4.65 | 0.155 | |
All tariffs are VAT exclusive.
Value Added Services
Fixed Phones
Alcatel T16
- 38 Caller ID Log
- Numerical display with Caller ID
- TonePulse dialing
- Wall mountable
- Conditions apply
- Rs 499
Panasonic KX-TSC11
- 50-Station Caller ID Memory
- 50-Station Phonebook
- 20-Station Redial Memory
- LCD display and clock
Rs 1299- Rs 1099
Panasonic TS520
- 3 dedicated buttons for speed dial
- Last number redial
- Volume control - 6 levels
- TonePulse adjustment
- 3 Ringer volume - low medium and high
Rs 899- Rs 699
Panasonic TS500
- Redial Memory
- Electric Volume Control
- 3 Level Ringer Volume
- Rs 699
Swissvoice Xtra 2355
- Large keys
- 30 minutes answering machine
- 4 photos memories
- 100 phonebook memory
- Handsfree
Rs 2499- Rs 1899
Alcatel F630 Solo
- 50 Name and number directory
Rs 999- Rs 799
Alcatel F630 Duo
- 50 Name and number directory
- 2 handsets
Rs 1999- Rs 1499
Note: Prices are VAT inclusive
Read my bill
- Name: Name and address of the customer
- VAT REG NO.: Customer VAT Registration No., and the serial number if customer is VAT registered
- Date of bill: Date when the bill was issued
- Month: Billing Month
- Period: Period of consumption of calls
- Customer Acc. No: Account number of customer
- Service Number: Abbrev. + Your Number
Abbrev: Abbreviations for different products / services are:- Telephone: TLP
- International Leased Circuit: IL
- Telex: TLX
- Leased Circuit: LC
- Mauridata: PSX
- Telegram: TLG
- ...and many more
- Bill Number: Reference number for the invoice
- Balance of Previous Bill: Amount still due when last bill was issued
- Amount Debited: Any further claims made since last bill was issued
- Payments received / Credit Adjustments:
All payments received or credit adjustments made since last bill was issued - Amount still due as at: Arrears as at date of issue of bill
- Detailed rental: Rental of specific products /services for a given period, claimed one month in advance
- Domestic calls: All domestic calls for the billing month
- Nb.: Number of calls made; Duration: Total duration of calls
- International calls: All international calls for the billing month
- Other charges:
In this section, the following are shown:
Services such as Audiotex, Internet, etc are listed with corresponding number of calls, duration and amount
Tickets: additional claims such as installation fee, transfer fee, etc... - VAT %: This column shows the % of VAT applicable to this item
- Total amount for the period (before VAT): Sub total of the bill prior to applying VAT
- Value Added Tax: Amount of VAT claimed
- Total amount inclusive of VAT: Sum of 19 and 20 above
- "If payment is...": This indicates that if bill is not settled by the specified date, the applicable surcharge will be claimed.
- Total amount due: Total claim inclusive of VAT and all outstanding amounts as at date of issue of bill i.e. Sum of 12 and 21 above
- This section is reserved for general messages
- This section is reserved for messages towards specific customers
- Summary of the whole bill
Golden number
Looking for an easy to remember fixed line number? Subscribe to our Golden Number service.
Our golden numbers are those ending with:
- 4 identical digits (e.g. XXX 9999)
- 2 or 3 zeros (e.g. XXX 7400 or XXX 7000)
- 2 digit identical block (e.g. XXX 1515)
- 4 ascending digits (e.g. XXX 6789)
Golden numbers are chargeable at a one-off fee of Rs 1,500 (VAT exclusive). While submitting your application for a new line, kindly tell us your preferences and we will check their availability.
Looking for a specific number other than a golden number? Tell us your first choice. If the number is available, you will be charged a one-off fee of Rs 800 (VAT exclusive).
Call Waiting
Handle 2 calls at a time
How do I use Call Waiting?
Your phone will beep when a second call is received on the line:
- You can put 1st caller on hold and speak to 2nd caller
- You can end 1st call & speak to 2nd caller
- You may set up a 3-way conference call (free of charge)
Visit one of our Telecom shops
How much does it cost?Rs 10/month (price is VAT exclusive)
Caller-line identification (CLI)
Caller-line identification (CLI) shows you the number of the person calling, so you know who is calling even before picking-up the phone. (The number will not be displayed if the caller has restricted his caller identification.)
To get started, you will need a telephone that supports CLI. We offer a wide range of CLI phones and terminals. Check out our range of telephone sets with Caller ID Display feature or visit our shops.
How do I subscribe to CLI?Go to the nearest Telecom Shop
How much does it cost?Rs 20 (VAT exclusive) per month
Phone Lock
Phone Lock lets you restrict usage and access to your fixed phone.
Advantages of Phone Lock
- Avoid excess usage on your fixed line
- Control your bills
- Ideal for parental control
- You can still receive calls
- Emergency & call free numbers may still be dialled
Go to the nearest Telecom Shop. We’ll register your request and provide you with a 4-digit PIN. The service will be activated within 24 hours on your line.
How do I use Phone Lock?- To activate phone lock: Dial *33*. Enter your password. Dial #. Your phone has been locked.
Note: If your voice service is on fibre, to activate phone lock for local and international calls: Dial *33*. Enter your password. Dial *01#. If you wish to restrict international calls only: Dial *33*. Enter your password. Dial *03#.
- To deactivate phone lock: Dial #33*. Enter your password. Dial #. Your phone has been unlocked.
If your voice service is on fibre, your default password is 1000. To change the password, lift your handset. Dial *03*. Enter your current password. Press *. Enter your new password. Press *. Enter your new password again. Press #.
How much does it cost?Rs 20/month (price is VAT exclusive)
Follow Me
Transfer all your calls to a mobile or fixed number so as not to miss any important phone call
How do I use Follow Me?
Upon subscription, follow steps below to activate or de-activate this service:
Activation
- Lift Handset
- Wait for tone
- Dial: * 21 * Telephone Number #
- Wait for tone to confirm
- Hang up
Deactivation
- Lift Handset
- Wait for tone
- Dial: # 21 #
- Wait for tone to confirm
- Hang up
Visit one of our Telecom shops
How much does it cost?Rs 10/month (price is VAT exclusive)
Voice Mail
When you are away from home or you are not available to answer your calls, the caller can leave you voice messages. You can check for those Voice Mail messages once you are back home or even from another phone line. Voice Mail lets you filter and return missed calls, when you are free to do so.
Voice Mail* and 3-Way Conference are both included for free when you have an MT fixed line.
* subject to availability at your MT exchange
How to use Voice Mail?
Activation
- Lift Handset
- Wait for tone
- Dial: 140
- Receive confirmation Tone
Consult your Voice Mails on your phone
- Lift Handset
- Listen dial tone
- Dial: 144
- Follow instructions to listen to messages
Consult your Voice Mails remotely on another phone line
- Lift Handset
- Listen dial tone
- Dial: 143
- Follow instructions to listen to messages
Deactivation
- Lift Handset
- Wait for dial tone
- Dial: 145
- Receive confirmation Tone
How to activate voicemail on my line?
Go to the nearest Telecom Shop.
Caller-line identification Restriction (CLIR)
With Caller Line Identification Restriction, you can keep your number private. Once you have subscribed to the service your number will not be displayed when calling a person or a company who has caller line identification *.
How do I subscribe to CLIR?Go to the nearest Telecom shop
How much does it cost?Rs 50 (VAT exclusive) per month
* Terms & Conditions apply.Internet services on my line
Your fixed line also gives you access to broadband internet packages.
Check out our Business Boost packages.3-Way Conference
Ever wished someone else could join in to your conversation with your caller? Well you can, with 3-way conference.
3-way conference allows you to speak to 2 persons at the same time. And what's even more this is included for free when you have an MT fixed line.
How do I start a 3-way conversation?
- Call or receive a call of your 1st contact
- Press ‘R’ or ‘Flash’ on your telephone pad, then dial the number of your 2nd contact (your 1st contact is automatically put on hold).
- Your 2nd contact answers and you can talk together.
- To establish a 3-way conference, press ‘R’ or ‘Flash’, then 3 on your telephone pad.
The outgoing call charges are borne by the person who initiates the 3-way Conference.
Itemised Bill
Get your call details.
How much does it cost?For bills within one year: Rs 50 per bill.
For bills more than one year: a once-off fee of Rs 1,000 (receivable by e-mail)
Note: Itemised bills for the past one year can be viewed free of charge on my.t selfcare.
Price is VAT exclusive.
Call barring
Call barring allows you to block incoming, outgoing and international calls.
What type of calls may I block?
- Incoming calls – When you bar incoming calls, no one will be able to call your number
- Outgoing calls – When you bar outgoing calls, no one will be able to use your fixed phone to make a phone call
- International calls – By barring your fixed line to international calls, no one will be able to make an international call from your fixed line
How to subscribe to call barring?
Visit any Telecom Shop
Via email on 8901@telecom.mu
How much does it cost?
A once-off fee of Rs 100 (VAT exc.).
Blocking of international calls is free of charge.
What if I no longer want to bar my calls?
In case you no longer wish to bar outgoing, incoming or international calls, you may request for an unbarring of service on your fixed line. Please go to the nearest Telecom shop. Unbarring services are charged a once-off fee of Rs 100 (VAT exc.).
See also Phone Lock which allows you to have a better control of the use of your telephone by having your own PIN code.
