Frequently Asked Questions (FAQ)

Thanks to the Emergency Credit service, you can get a credit of Rs10 on your my.t mobile prepay.

Simply dial 111# on your mobile. You will get an SMS confirming that you have received a mobile credit of Rs10

Learn more about my.t 5G Experience Zones here

Recharge on my.t money app anytime, anywhere.

Open your my.t money app, click on ‘Recharge’ and select ‘Airtime’. You can recharge or buy data packs for your prepaid my.t mobile or another my.t mobile number.

For other recharge options, click here

Visit a Telecom Shop with your NID and a proof of address (not older than 3 months). Business owners should bring along the Company’s Business Registration Certificate.

For individual - Visit a Telecom Shop

For Business

1) Download the Postpay Application Form

2) Fill it and have it signed by the authorised signatory

3) Email it to

It’s really easy! 

  • For individual use: Visit your nearest Telecom Shop with your NID & a proof of address.
  • For Small Businesses & Enterprises: Visit your nearest Telecom shop with a copy of your BRN and NID of the company’s director or the authorized signatory.

How to check my validity period and available credit?

Option 1

  • Call 126.
  • The voice prompt will tell you your new credit level and the validity period of your account.
  • Tariff : First 7 queries free of charge (per day) ; then 60cts per query

Option 2

  • Send “query” to 8122 by SMS
  • You will receive an SMS immediately, indicating your credit level and validity of your account.
  • Tariff: Free of charge

Option 3

  • Dial *122#
  • You will receive a flash message that will have your available credit and validity of your account.
  • Tariff : Free of charge

my.t mobile Prepay Call Charges

With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges. 

Call to my.t mobile mobiles (Prepay and Postpay)
Rs 1.20
calls to my.t mobile Magic Numbers
Rs 1.00
calls to my.t fixed lines**
Rs 3.48
calls to other mobile operators
Rs 3.60
Rs 0.60 per SMS

* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc

To unlock SIM, click on and follow the steps.