Frequently Asked Questions

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About my.t money

my.t money is a revolutionary mobile wallet that gives you exciting new ways of managing your money. The service consists of a mobile app and a payment card.

Anyone with a smartphone with a local sim card.

Yes. Wi-Fi or mobile data is required to use my.t money. my.t mobile customers will not pay for data charges when using the app.

However, data charges may apply if you are with another mobile operator. We recommend you to check with your mobile operator if you are not a my.t mobile customer.

Yes, my.t money follows international payment security standard and is also licensed by the Bank of Mauritius (BoM). Moreover, all transactions are validated by your PIN.

Yes. my.t money is a free service.

Yes. my.t money is regulated by the Bank of Mauritius and complies to all regulations pertaining to this type of service

Register to my.t money

Visit any Telecom Shop with your National Identity Card or passport and a proof of address less than 3 months old (Mauritius Telecom Bill/CWA bill/ CEB bill/Bank statement).

If you are not a Mauritian citizen, you should provide your passport and work/residence permit.

You will get a free my.t money payment card upon registration. You will then be required to download the my.t money application from Play Store or App Store to activate the card.

You can download the app from Play Store if you have an Android 5.0 or later smartphone and from App Store if you are on iOS version 8 or later. Please note that data charges may apply when downloading the app

my.t money app requires a mimimum storage capacity of 200MB.

No. You will have to come in person for registration.

Yes, your personal details are safe and we comply with the Data Protection Act 2017.

No, there are no registration fees.

No, you don’t need a Bank Account to subscribe to my.t money.

But you have the option to connect your bank account to my.t money. For the time being, my.t money is connected to SBM, Maubank and Bank One. Other banks will follow very soon.

No, you can use any other local operator’s SIM card to enjoy my.t money.

Yes. Even if accessing the app is free of charge, your my.t mobile account must have credit or a mobile data package if you are not on a Wi-Fi network. But don’t worry, accessing the app will not tap into your credit or mobile data package.

If you are a my.t mobile customer, you will not be charged for mobile internet connection whilst using my.t money application.

However, customers of other mobile operators will be charged as per their operator’s tariff.

You can also use Wi-Fi connection where available

Activate my.t money

After receiving your my.t money card, you must:

  • download the my.t money application on your mobile.
  • agree to the Terms and Conditions and Privacy statement.
  • scan the QR code found at the back of the my.t money card.
  • enter your national identity/ passport number.
  • enter the access code you will receive by SMS on your mobile.
  • set up your 4-digit PIN. (You must use this 4-digit PIN to confirm all your transaction requests).
  • The service will be activated. You must deposit money on your my.t money account to start using the services.

You can check our Quick Videos for more information.

A QR code looks like this

 

  • It is displayed on the shelves of our merchants and on bills to allow you to make your payments.
  • There is one at the back of your my.t money card that you use while activating your my.t money app.
  • You also have one in your my.t money app that you can use to make payments on POS machines.
  • Pay merchants (shops, restaurants, supermarkets…)
  • Cash-In and Cash-Out money
  • Transfer money to other my.t money users
  • Transfer money to your bank account or another person’s bank account
  • Share a bill with your friends
  • Recharge your my.t mobile with airtime or data packages
  • Pay a Bill (Mauritius Telecom bills for the time being)
  • Manage your kid’s wallet (PayMaster)

Daily Cash-In limit: Rs. 20,000.

Daily transaction limit (including payment, recharge and transfers): Rs. 5,000.

Maximum amount allowed on wallet at any point in time: Rs. 100,000.

Annual Cash-In limit per user: Rs. 500,000.

my.t money card

The card can be used to make payments on all my.t money POS machines and to Cash-In. A simple tap on the POS is required to make your transaction.

Your name will not be on it but each card has a unique number displayed on it. Each card also has its own PIN code.

No.  The card is completely free. There are no subscription nor annual fees.

Visit any Telecom Shop with your NID to obtain a new card free of charge.

You can still use your my.t mobile app for any transactions. Call on 8908 for further assistance.

You just need to open your my.t money app, go to ‘Settings’ and disable payment by card.  As a security measure your app will be locked. You can then report the case to us by calling on 8908 or visiting any Telecom Shop.

No worry, visit the nearest Telecom Shop for replacement (Bring along your NID). A card replacement fee of Rs 100 will apply.

Yes, you will be charged Rs 100.

Cash-In

There are 2 ways to Cash-In. You can either go to any Telecom Shop or you can do a digital Cash-In from your bank account(s).

In a Telecom Shop, you can Cash-In by handing the cashier the amount in cash or by credit/debit card. You will then be required to tap your my.t money card on the POS. If you do not have your my.t money card with you the cashier can also use the POS to scan the QR code displayed in your my.t money app.

  1. Link your bank account

First, you will need to link your bank with your my.t money wallet. On your app, go to ‘Bank Management’ in the Menu (upper left corner) and select ‘Add Bank Account’. After inputting your bank account details, you will receive an OTP (one time password) to validate the request. Once your bank details have been successfully added, you can transfer money directly from your chosen bank account to your wallet. Note that the mobile number used on the app should be the same as that registered with your respective banks. 

  1. Cash-In from your bank account

Go to the Cash-In section on your app, choose the option ‘Instant Cash-In’ and follow the steps.

Any local current or savings account. For the time being, my.t money is connected to SBM, Maubank, and Bank One. Other banks will follow very soon.

Please ensure that the mobile number provided for my.t money is the same as the mobile number that you have registered with your bank account. If the problem persists, please contact your bank.

The minimum Cash-In amount per day is Rs 100 and thereafter in multiples of Rs 50.

The maximum Cash-In amount is Rs 20,000 per day.

Yes, you will need to insert the 4-digit PIN when doing Cash-In via your bank account.

Yes, only in Telecom Shops. The person doing a Cash-In for you must have your my.t money card or your mobile phone to display the QR code found in your my.t money app. The person will be requested to fill in the Cash-In form with the exact amount.

However, someone else cannot Cash-In for you via a bank account.

Yes, on each Cash-In transaction you will receive an SMS and an in-app notification.

Access my.t money app then click on ‘Press to view balance’ on main screen. You can also check all your transactions in ‘History’ section on your app.

Make sure you have Wi-Fi connection or your mobile data is on. You can also check all your transactions in ‘History’. If the problem persists, please contact 8908.

You can first verify if the transaction has been done by checking the ‘History’ in your app. If the transaction appears it means that it has been successful. If it does not appear, it means that it has failed.

First, check if your Wi-Fi or Mobile Data is on. You can refresh by clicking on ‘Press to view balance’. You may also check your transactions in ‘History’. If the problem persists, please contact 8908.

No, the my.t money account does not generate interest.

Cash-Out

Using your my.t money app, you can do a Cash-Out to your bank account linked to your my.t money wallet.

Yes, you can Cash-Out to any local bank account linked to your my.t money account.

Yes, your PIN is required to validate your digital Cash-Out request.

The maximum Cash-Out amount is Rs 5,000 per day.

There is no minimum Cash-Out amount.

Yes, on each Cash-Out transaction you will receive an SMS and an in-app notification. You can also check the ‘History’ section on the app to view your latest transactions.

No, my.t money can only be cashed out via a bank account.

If you wish to cancel your my.t money account, you can visit a Telecom Shop with your NIC. Upon cancellation of your my.t money account, the balance in your account will be credited to your main bank account.

Payments

There are two ways of making a payment with my.t money:

  1. You can tap your card on the POS machine of a merchant or
  2. You scan the QR code displayed at the merchant’s counter with your my.t money app.

No. You can use your app at merchants who display their QR code. All you need to do is to:

  • Open the my.t money app
  • Go on ‘Scan QR code’
  • Make a quick scan of the merchant’s QR code
  • Enter the amount you need to pay and your PIN code

Done!

You will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the ‘History’ section in the app to see your latest transactions.

No, my.t money card can only be used on my.t money POS machines.

Yes.The merchant can also scan the QR code displayed in your my.t money app.

For iOS: Access my.t money app and select ‘Show QR code’.

For Android: Access my.t money app, select ‘Quick Pay’ and select ‘Show QR code’.

Yes, your PIN is required for each payment transaction.

Yes, we will send you an SMS and an in-app notification for each payment.

Yes. You can do so by checking the ’History’ section on the my.t money app. All your transaction records are updated instantaneously in this section.

Open the my.t money app, go to ‘History’ and enter your PIN code to check your transaction details for all services.

You can view the last 90 days’ transaction details via the app. The following details are displayed: Date & Time, Merchant Name, Amount and Transaction Reference.

Wi-Fi or mobile data is required to use my.t money. my.t mobile customers will not pay for data charges when using the app.

However, data charges may apply if you are with another mobile operator. We recommend you to check with your mobile operator if you are not a my.t mobile customer.

You can gently liaise with the merchant to refund the extra amount paid. If you are having trouble to do so, don’t worry, we are here to help.  Call us on 8908.

You will surely want to know if the transaction has been successful. You can always ask the merchant if the transaction has been recorded on his side. You can also call us on 8908 to check that for you.

If the transaction has failed, you can use your my.t money card to complete the payment if the merchant has a POS machine.

You will be notified that the payment transaction has failed due to insufficient funds.

Don’t forget that the transaction limit per day is Rs 5,000. If you have reached that limit, you’ll need to wait for the next working day.

Bill payment

Enjoy the comfort of paying your bills in just a few clicks. Open your my.t money app, select ‘Bill payment’ and scan the QR code found on the bill.

No, you need to pay the bill in full.

You will receive a notification via SMS and an in-app notification. You can also check the ‘History’ section in the app.

Recharge

This service allows you to recharge your prepaid my.t mobile with airtime.

You can recharge up to Rs 5,000 per day (which is the daily transaction limit for my.t money).

Yes, you can recharge any prepaid my.t mobile number.

You can only make a recharge for prepaid my.t mobile customers.

Mobile Data Packs

Daily, Weekly & Monthly packages are available with my.t money service.

They are available only on the my.t money app.

Yes, provided it is a prepaid my.t mobile number.

No, you can only buy prepaid mobile data packs from my.t mobile.

Yes, the other my.t mobile user need not be a my.t money user and will still benefit from the unlimited packages.  

To query the data in your package, you can send “query” by SMS to 8684.

To query the free minutes in your package, you can dial *122#.

No but before the package expires, you will receive an SMS inviting you to renew your package.

After having consumed all the data volume allocated in your package, you will still be able to browse free of charge but at a reduced speed of up to 1 Mbps until your package expires.

The package which will expire first will be used first. Once its volume is over, you will start using the other package.

No, you will not lose your normal package provided if it has not expired but the following conditions will apply:

  • If your normal package is expiring before the unlimited package, you will use all the volume of the normal package first. Once it is over, you will start using your unlimited package.
  • If the unlimited package is expiring before the normal package, you will use the unlimited package first followed by the normal package. Once the volume of your normal package is over but your unlimited package is still valid, you will start to browse free of charge at a reduced speed of up to 1Mbps until the unlimited package expires. When the validity of the unlimited package expires, you will be charged at Rs 2.50/MB.

Yes, you can buy more than 1 unlimited package provided you have enough money in your my.t money wallet.

The data volume in the new unlimited package will be added up to the existing package and the validity period of the new package will apply.

You will receive an SMS with a link. Simply follow the steps. 

Access to Deezer (subscription fee) is FREE, i.e you don’t have to pay to get the service. However, to use Deezer, you will need either Wi-Fi access or Mobile Data. If on Mobile Data, you will consume your mobile data package unless you have already downloaded your favourite songs and they are on your playlist.

Transfer

Use the ‘Transfer’ option on my.t money application.

No, the transfer is only available for my.t money users. You will not be able to complete the transfer and you will receive a notification. Your friend will receive a message to register to my.t money.

No, my.t money transfer is free of charge.

There is no minimum amount to transfer.

The daily transaction limit is Rs. 5,000, including all payments.

Yes, customers can Cash-Out their balance to their respective bank account. You must first link your bank account to your my.t money app. Check our Cash-Out section

 

Share Bill

Share Bill is a great option on my.t money that allows you to share a bill with other persons.

You can share a bill with any my.t money user.

You will receive a notification once your friend has responded and paid you back.

Everyone with whom you have shared the bill will get an SMS notification. Moreover, they will also see the request in the ‘Share Bill’ section on their my.t money app.

Don’t worry, you can send him/her a reminder after 48 hours. You just have to go again to the ‘Share Bill’ section and send him/her a reminder.

PayMaster

PayMaster allows you to control sub-accounts that are linked to your main account.

Yes, you will receive notification for each transaction done by a sub-account.

Yes. Moreover you will receive a notification if the sub account has tried to make a transaction above the limit.

Yes, as a security measure you can enable or disable the payment features of any sub-account.

Yes, the following details are displayed in the ‘History’ section of the app: Date & Time, Merchant Name, Amount and Transaction Reference.

Yes, the maximum daily transaction limit Rs 5,000.

  1. For new users

You must provide the mobile numbers of each sub-account upon subscription and a card will be issued for each sub-account. All sub-account holders must download the my.t money app and activate their card. Once the service is activated for the sub-accounts, the master scans the QR generated on the sub-accounts my.t money app.

  1. For existing users

On your app, select Paymaster and click on ‘Become a paymaster account holder’. Then, scan the sub-account’s QR code.

You can associate up to four (4) sub-accounts

Loyalty

All our loyalty offers can be viewed on the loyalty portal. Check this out on our website https://www.myt.mu/money/offers/

My Account

You can change or reset your PIN.

You can block your account and that of sub-accounts.

You can block a particular service, for e.g. Card Payment, Online Payment or Easy Transfer.

You can set your alert threshold for transaction limit.

You can call on 8908 or visit a Telecom Shop to reset your PIN. After successfully verifying your identity, the agent will give you a one-time Reset Code.

Open the my.t money app and go to ‘Settings’.

Click on ‘Forgot/Reset PIN’.

Enter the one-time Reset Code as given by agent.

Enter your 4-digit PIN twice and press ‘OK’.

Open the my.t money app and go to ‘Settings’.

In PIN Management section, click on ‘Change PIN’.

Enter your current PIN.

Enter your 4-digit PIN twice and press ‘OK’.

If you enter a wrong PIN for 3 consecutive times while using the my.t money app, your account will be suspended (including Easy Transfer service).

If you enter a wrong PIN for 3 consecutive times while using the my.t money card, your card payment and online payment services will be suspended.

You need to call on 8908 or visit a Telecom Shop to reset your PIN.

Privacy

Reinstall the application and re-register your my.t money card on the app provided you kept the same mobile number.

On the my.t money application, insert the new mobile number (option change /update mobile number). You will be provided with a new one-time access code.

Yes, On the my.t money app, go the ‘Settings’ section, select ‘Alert Setting’ and set up the alert threshold.

Security

Never share your login credentials and never entertain calls asking for my.t money credentials or credit/debit card details. Moreover you can lock the app with a PIN code i.e. set a PIN that needs to be inserted to open the app.

Yes, you can change your PIN in the settings section of the app.

Go to the ‘Settings’ section of the app and select ‘Forgot/Reset PIN’. Please call on 8908 if you need further assistance.

If you have entered the wrong pin 3 times in a row and your account has been locked, contact 8908 or visit a Telecom Shop for further assistance.

Yes, you can set a 4-digit pin to access your my.t money app. Go to the ‘Settings’ section and choose ‘Lock App’. Once you have enabled this, you will have to input this PIN code to open your app.

Yes. If your card is stolen/lost, you can disable it via the app. You can do so in the ‘Settings’ section of the app. Select ‘Pay by Card’ and disable card payment. As a security measure however, your account will be disabled for any transaction.

Please contact us on 8908 immediately.

It is important for you to be aware that Mauritius Telecom will not call customers to request their personal my.t money account information. Customers should not respond to any phone calls with request for any such information and are advised to immediately report any to Mauritius Telecom.

Manage your account

For your safety and security, Mauritius Telecom may temporarily block your account upon noticing any suspicious transaction or activity, or if your transactions are not as per Terms & Conditions listed on our application form.

If your account has been blocked, please contact us on 8908.

Your my.t money account stays operational for a period of 7 (seven) years unless you decide to cancel the service.

Call us on 8908. We’ll be happy to assist you.

Miscellaneous Questions

If your card has been mixed up with other my.t money cards, you can identify your card by the last 4-digit available in the ‘Card Info’ section in your app.

No. You can only have one my.t money account on a SIM

Check out for the my.t money QR code! If it is displayed on the counter or on the merchant’s premises, then you know that you can pay with my.t money.

my.t money is only available in the Republic of Mauritius

No, but you can view all your transactions in your ‘History’ section for the last 90 days via the app. If you need further details, visit any Telecom Shop.