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Activation & registration

<p>Most of the smartphones today are already pre-configured for usage of Mobile Internet. However, should you need to configure your mobile, please follow the steps below.</p> <p>&nbsp;</p> <div class="col-md-12 col-sm-12"> <div style="min-height: 100px!important;"> <p style="text-align: left;"><strong>Step 1</strong></p> <p style="text-align: left;">Go to &laquo;Settings&raquo; and click on &laquo;More Networks&raquo;</p> </div> <div class="margin-bottom-15">&nbsp;</div> <div style="text-align: center;"><img class="fadeInDown img-fluid" src="https://www.myt.mu/assets/img/shop/services/configure_my_mobile/step1.png" alt="" /></div> <div class="margin-bottom-15">&nbsp;</div> </div> <div class="col-md-12 col-sm-12"> <div style="min-height: 100px!important;"> <p style="text-align: left;"><strong>Step 2</strong></p> <p style="text-align: left;">Choose &laquo;Mobile Networks&raquo;</p> </div> <div class="margin-bottom-15">&nbsp;</div> <div style="text-align: center;"><img class="fadeInDown img-fluid" style="margin-top: 18px;" src="https://www.myt.mu/assets/img/shop/services/configure_my_mobile/step2.png" alt="" /></div> <div class="margin-bottom-15">&nbsp;</div> </div> <div class="col-md-12 col-sm-12"> <div style="min-height: 100px!important;"> <p style="text-align: left;"><strong>Step 3</strong></p> <p style="text-align: left;">Click on &laquo;Access Point Names&raquo;</p> </div> <div class="margin-bottom-15">&nbsp;</div> <div style="text-align: center;"><img class="fadeInDown img-fluid" style="margin-top: 18px;" src="https://www.myt.mu/assets/img/shop/services/configure_my_mobile/step3.png" alt="" /></div> <div class="margin-bottom-15">&nbsp;</div> </div> <div class="col-md-12 col-sm-12"> <div style="min-height: 100px!important;"> <p style="text-align: left;"><strong>Step 4</strong></p> <p style="text-align: left;">Go to &laquo;Network Settings&raquo; and input APN as &laquo; my.t&raquo;.</p> </div> <div class="margin-bottom-15">&nbsp;</div> <div style="text-align: center;"><img class="fadeInDown img-fluid" src="https://imgcdn.myt.mu//revolution/mobile/config-mobile-step4.jpg" alt="" /></div> <div class="margin-bottom-15">&nbsp;</div> </div> <p class="chapeau paddingleft">If you are still having difficulty, call us on 8900.</p> <p class="chapeau paddingleft">If you do not have a mobile internet package, you must have at least Rs 6 on your account to be able to browse.</p>
<p>It&rsquo;s really easy!&nbsp;</p> <ul class="grofont"> <li style="margin-left: -20px; line-height: 35px;">For individual use: Visit your nearest Telecom Shop with your NID &amp; a proof of address.</li> <li style="margin-left: -20px; line-height: 35px;">For Small Businesses &amp; Enterprises: Visit your nearest Telecom shop with a copy of your BRN and NID of the company&rsquo;s director or the authorized signatory.</li> </ul>
<ul class="grofont"> <li><strong>Individuals</strong>, you can register to a maximum of 5 my.t Postpay SIM cards.</li> <li>For&nbsp;<strong>Small Businesses &amp; Enterprises</strong>, there are no restrictions on the number of my.t Postpay SIM cards.</li> </ul>
<p>Your my.t Postpay SIM card will be activated immediately after registration in a Telecom Shop.</p>
<p class="grofont">my.t Postpay SIM card allows you to enjoy:</p> <ul class="grofont"> <li>Unlimited calls &amp; SMS</li> <li>Worry-free data usage with No pay-per-use charges</li> <li>Fixed monthly rental charges</li> </ul>

Details of the offers

<p class="grofont">Simply send &lsquo;<strong>conso</strong>&rsquo; by SMS to <strong>8444</strong>.</p>
<div style="border: none!important; padding-left: 20px;"> <div class="table-responsive"> <table class="table table-striped text-center" style="font-size: 16px!important;"> <thead> <tr> <td style="background-color: #003b5c!important; color: #fff; text-align: center;" colspan="6">New Postpay Bundle Offers</td> </tr> </thead> <tbody> <tr> <td>&nbsp;</td> <td>&nbsp;</td> <td><strong>Postpay 2000</strong></td> <td><strong>Postpay 1000</strong></td> <td><strong>Postpay 500</strong></td> </tr> <tr> <td>&nbsp;</td> <td>Monthly Rental (VAT Incl.)</td> <td>Rs 2,000</td> <td>Rs 1,000</td> <td>Rs 500</td> </tr> <tr> <td><strong>Data</strong></td> <td>&nbsp;</td> <td>No Limit</td> <td>75GB Unlimited</td> <td>15GB Unlimited</td> </tr> <tr> <td style="vertical-align: middle;" rowspan="2"><strong>Voice</strong></td> <td>my.t mobile + fixed operators</td> <td>No Limit</td> <td>600 mins</td> <td>360 mins</td> </tr> <tr> <td>other mobile operators</td> <td>No Limit</td> <td>150 mins</td> <td>30 mins</td> </tr> <tr> <td><strong>SMS</strong></td> <td>&nbsp;</td> <td>No Limit</td> <td>1500</td> <td>1000</td> </tr> </tbody> </table> </div> </div>
<p>The Postpay bundles are applicable to all local mobile/fixed lines and SMS excluding international calls, roaming calls, calls to special numbers (e.g 303XXXX, 1XX, 1XXXX etc) and Premium SMS.</p>
<div style="border: none!important; padding-left: 20px;"> <div class="table-responsive"> <table class="table table-striped text-center" style="font-size: 16px!important;"> <tbody> <tr> <td>Calls to my.t mobile</td> <td>Rs 1.00 /min</td> </tr> <tr> <td>Calls to other mobile</td> <td>Rs 3.10 /min</td> </tr> <tr> <td>Calls to fixed local operators</td> <td>Rs 1.80 /min</td> </tr> <tr> <td>SMS</td> <td>Rs 0.50 /SMS</td> </tr> </tbody> </table> </div> </div> <div class="margin-bottom-20">&nbsp;</div> <p class="grofont" style="font-size: 14px!important; text-align: center!important;">Tariffs are VAT exclusive</p>
<p class="grofont">Once your data volume allowance is consumed, you will still continue to browse for free at a speed of up to 1 Mbps.</p> <p class="grofont">You may also opt for a One-off Booster data pack of 15GB Unlimited or a Monthly Booster data pack of 15GB Unlimited at Rs 100 (VAT incl).</p>
<p>Simply send &lsquo;<strong>conso</strong>&rsquo; by SMS to&nbsp;<strong>8444</strong></p>
<p>Yes, you can opt for the Postpay basic.</p>
<p class="grofont">With the Postpay basic, the monthly rental is Rs100 (VAT incl.) and as you browse, talk or send SMS you will benefit from preferential tariffs.</p> <div class="margin-bottom-30">&nbsp;</div> <div style="border: none!important; padding-left: 20px;"> <div class="table-responsive"> <table class="table table-striped text-center" style="font-size: 16px!important;"> <tbody> <tr> <td>Calls to my.t mobile</td> <td>Rs 1.00 /min</td> </tr> <tr> <td>Calls to other mobile</td> <td>Rs 3.10 /min</td> </tr> <tr> <td>Calls to fixed local operators</td> <td>Rs 1.80 /min</td> </tr> <tr> <td>Mobile Data</td> <td>Rs 0.20/MB</td> </tr> <tr> <td>SMS</td> <td>Rs 0.50 /SMS</td> </tr> </tbody> </table> </div> </div>
<p class="grofont">The contract period for both the Postpay Bundle offer and the Postpay Basic offer is 12 months.</p> <p class="grofont">A penalty fee of Rs2,500 (VAT incl.) applies upon cancellation before the minimum term of contract.</p>
<p>You can opt for either a Voice Pack 100 whereby you will benefit from 150 mins calls to my.t mobile &amp; any fixed operator or a data pack of 15GB Unlimited for only Rs100 (VAT incl.).</p>
<p>Yes, you can and your upgrade will take effect at midnight. Your bill will be adjusted on a pro-rata basis.</p>
<p class="grofont">Enjoy the fastest mobile data package with the following offers:</p> <ul class="grofont"> <li><strong>For Hotspot:</strong>&nbsp;1TB Unlimited at Rs 1000 (VAT incl.). You can purchase a MiFi-4G to improve the connection</li> <li><strong>For Tablet:</strong>&nbsp;15GB Unlimited at Rs 100 (VAT incl.)</li> <li><strong>For Machine-to-Machine (POS):</strong>&nbsp;500 MB Unlimited at Rs 50 (VAT incl.)</li> </ul> <p class="grofont"><strong>Note:</strong>&nbsp;Once all the data allocated is used up, your connection will not be interrupted and you will still continue to browse at a speed of up to 1 Mbps.</p>

Switching from Prepay to Postpay

<p>Visit a <a class="g-color-mobileblue g-color-blue--hover" href="https://www.telecom.mu/support/storelocator.php" target="_blank" rel="noopener noreferrer"><u>Telecom Shop</u></a> with your NID and a proof of address (not older than 3 months). Business owners should bring along the Company&rsquo;s Business Registration Certificate.</p>
<p class="grofont">Absolutely! You can now switch your Prepay account to a Postpay account at no additional cost while keeping your mobile number.</p> <p class="grofont">You will be charged the rental for the current month on a pro-rata basis plus one month rental in advance. However, the change request is subject to&nbsp;<a class="g-color-mobileblue" href="https://www.myt.mu/termsandconditions/?page=prepaytopostpay" target="_blank" rel="noopener noreferrer">Terms &amp; Conditions.</a></p>
<p>Your Postpay account will be effective immediately. Call us on 8900 if you face any issues.</p>
<p class="grofont">The contract period for your my.t Postpay SIM card is 12 months.</p> <p class="grofont">A penalty fee applies upon cancellation before the minimum term of contract.</p>
<p class="grofont">You can either use all your credit before switching to Postpay or transfer the remaining credit to another my.t mobile number.</p> <p class="grofont">Just send &ldquo;T [recipient mobile number] [amount to be transferred]&rdquo; by SMS to 8500.</p>
<p>You will have to subscribe again to the value added service based on the new tariffs.</p>
<p>Yes. To enable roaming, individuals should email us at&nbsp;<a class="g-color-mobileblue" href="mailto:contact@telecom.mu">contact@telecom.mu</a>&nbsp;and businesses at&nbsp;<a class="g-color-mobileblue" href="mailto:businesscontact@telecom.mu">businesscontact@telecom.mu</a>.</p>
<p class="grofont">Yes, you can upgrade your Postpay and it will be effective as from the 1<sup>st</sup>&nbsp;of the following month.</p> <p class="grofont">A processing fee of Rs 500 (VAT incl.) will be applicable for any downgrade.</p>

Bills & Payments

<p>You will receive your monthly bill on the email address you provided during subscription.</p>
<p class="grofont">Paying your bill is easy. Choose your preferred method:</p> <div class="margin-bottom-30">&nbsp;</div> <ul> <li><strong><a class="g-color-mobileblue" href="https://www.myt.mu/money/" target="_blank" rel="noopener noreferrer">my.t money</a></strong></li> </ul> <p class="grofont">Select &lsquo;Bill&rsquo; icon and scan the QR code on your bill.</p> <p class="grofont">If you have not yet registered to my.t money, visit your nearest Telecom Shop with your NID.</p> <div class="margin-bottom-30">&nbsp;</div> <ul> <li><strong><a class="g-color-mobileblue" href="https://selfcare.telecom.mu/" target="_blank" rel="noopener noreferrer">Selfcare</a></strong></li> </ul> <div class="margin-bottom-30">&nbsp;</div> <ul> <li><strong>Visit your nearest&nbsp;<a class="g-color-mobileblue" href="https://www.telecom.mu/support/storelocator.php" target="_blank" rel="noopener noreferrer">Telecom Shop</a></strong></li> </ul>

Miscellaneous

<p>For individual - Visit a <a class="g-color-mobileblue g-color-blue--hover" href="https://www.telecom.mu/support/storelocator.php" target="_blank" rel="noopener noreferrer"><u>Telecom Shop</u></a></p> <p>For Business</p> <p class="pbuy boxtext"><span class="boldspan"><strong>1)</strong></span>&nbsp;Download the&nbsp;<a class="g-color-mobileblue g-color-blue--hover" href="https://www.myt.mu/assets/pdfs/Postpay_Application-Form_12May22.pdf" target="_blank" rel="noopener noreferrer">Postpay Application Form</a></p> <p class="pbuy boxtext"><span class="boldspan"><strong>2)</strong></span>&nbsp;Fill it and have it signed by the authorised signatory</p> <p class="pbuy boxtext2"><span class="boldspan"><strong>3)</strong></span>&nbsp;Email it to&nbsp;<a class="g-color-mobileblue g-color-blue--hover" href="mailto:businesscontact@telecom.mu">businesscontact@telecom.mu</a></p>
<p>You will receive an SMS notification when you reach 70% and 100% of your allocated Postpay usage.</p>
<p>Your unused calls, SMS &amp; data will not be carried forward. Your monthly Postpay bundle will be refreshed at the end of the month.</p>
<p class="grofont">Visit your nearest Telecom shop with your NID.</p> <p class="grofont">A penalty fee of Rs 2,500 (VAT incl.) applies upon cancellation before the minimum term of contract.</p>
<p>A processing fee of Rs 500 (VAT incl.) will be applicable for any downgrade.</p>
<p>You can purchase an additional device, Mi-Fi (4G), at Rs 1500 (VAT incl.) provided you opt for the Hotspot 1TB Unlimited package.</p>

Postpay

<p class="grofont">Yes, Deezer Premium access is included in Postpay 500, Postpay 1000 and Postpay 2000.</p> <p class="grofont">More about&nbsp;<a class="g-color-mobileblue" href="https://www.myt.mu/mobile/deezer">Deezer</a></p>

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