my.t support

• Individuals: Visit your nearest Telecom Shop with your National ID & a proof of address.

• Small businesses & Enterprises: Visit your nearest Telecom Shop with a copy of BRN; NID of the company’s director or that of the authorized signatory.

Your my.t Postpay SIM card will be activated immediately after registration in a Telecom Shop.

Enjoy:

• Fixed monthly rental charges
• Ultra fast 5G speed
• Ultra-low latency
• Unlimited calls & SMS
• More data for more surfing, streaming and gaming
• Preferential PAYG tariffs on voice, SMS and data

To enjoy my.t 5G, you need:

• a 5G device with 5G setting on
• 5G mobile coverage
• an active 5G mobile package

If any one of the above criteria is not met, you will experience a 4G service.

No, you can use the 5G offers on any mobile device since they are compatible with any phone model. The offers are technology agnostic, meaning you can browse on 3G/4G/5G network.

No, you will surf at full 5G speed.

Note: 5G speed can be experienced upon activation of a 5G enabled offer on a 5G enabled device in a 5G covered region.

A term of contract of 1-year minimum applies.

A penalty fee of Rs 2,500 VAT inclusive applies for all cancellations within the minimum 1-year contract. After the 1-year contract, no cancellation fees apply.

Yes, no penalty fees will be applied if you downgrade or upgrade your offer.

After the allocated volume has been used up, the download/upload speed will be 3Mbps (Postpay 300), 1Mbps (Postpay 500), 5Mbps (Postpay 600), 1Mbps (Postpay 1000) and 15Mbps (Postpay 1100).

It’s really easy!  Just Send ‘Conso by SMS to 8444.

The following calls are excluded in your Postpay offers:

• international calls
• roaming calls
• calls to voice Short Codes (all operators)
• calls to Special Service Numbers

The following SMS are excluded:

• roaming SMS
• premium SMS

Tariffs are VAT exclusive.

When you reach 70%, 90% and 100% of your allocated data, you will receive an SMS informing you of your usage at that moment.

No, your allocation (calls, SMS, data) will refresh every month upon completion of your billing cycle.

Yes, you will get Deezer Premium access with 5G Postpay offers. Click on the link to know more about Deezer: https://www.myt.mu/mobile/deezer

Visit your nearest Telecom shop with your NID for your request.

In case you wish to cancel your service before the 1-year period as per contract, you will have a charge of Rs 2,500 (vat incl).  

Yes, you can now switch your Prepay account to a Postpay account at no cost while keeping your same existing number. Terms & conditions apply.

Your switch from Prepay account to Postpay account will be effective at midnight. Don’t worry, your mobile service will not be interrupted during this process.

You can either use up all your credits before switching over to Postpay account or you can transfer the remaining credits to a third party.

Just send “T [recipient mobile number] [amt to be transferred]” to 8500.

The contract period for your my.t Postpay SIM card is 12 months. Penalty fee applies upon cancellation before the minimum term of contract.

Yes, when you switch to Postpay you can still use your SIM while roaming.

Yes, you can change to any other Postpay offer which will be effective as from 1^st of next month. (e.g. If a Prepay customer switched to Postpay 600 in May-24. The switch happens immediately. On 15-Jun-24, if the customer wishes to move to Postpay 1100, the upgrade will happen on 1-Jul-24).

You need to provide an e-mail address while filling the application form through which your bills will be sent every month.

You can pay your bills via any one of these options:

• telecom app
• my.t money
• Selfcare
• Visit your nearest Telecom Shop