Mobile FAQs

What is the price of the my.t Prepay SIM?

Rs 100 (VAT Inclusive)

What does the my.t Prepay starter pack contain?

Free credit of Rs 100 (VAT Inclusive) + 250MB of mobile internet are included in any new starter pack. 250MB will be provisioned in a maximum of 2 working days from the date of activation of the SIM. An SMS will notify you when the 250MB has been credited on your SIM.

How do I activate my mobile phone and my my.t SIM card?

  • Charge your mobile phone.
  • Insert your SIM card as instructed in your phone's user guide
  • Switch on your phone and enter your PIN number when requested. You will find your PIN on your starter pack.
  • Call 124.
  • Press 2 to obtain your mobile phone number.

What happens if I enter a wrong PIN number?

If you enter an incorrect PIN code 3 times in a row, your SIM card will be blocked.

To unlock SIM, use the PUK (PIN Unblocking Key) in your starter pack. If you have forgotten your PUK, please call us on 8900.

How many contacts can be stored on the my.t SIM card?

Up to 250 contacts

If I am buying a new SIM, what will happen to my SIM contacts?

Transfer all your SIM contacts on your phone before replacing the old SIM with the new one in order to ensure you don’t lose your SIM contacts.

How do I recharge my prepay account?

Scratch Cards (option 1)

  • Scratch off the security panel on your my.t mobile scratch card to reveal the 14-digit number
  • Call 124
  • Choose Option 1 by pressing 1 to refill your account
  • Enter the 14-digit code of the scratch card
  • The voice prompt will give you your new credit level
  • You will receive an SMS indicating your new credit level and validity of your account.

Scratch Cards (option 2)

  • Dial *124*+ 14-digit code of the scratch card followed by #
  • A flash SMS is displayed on the mobile phone with the new balance and validity of the account
  • You will also receive an SMS indicating your new credit level and validity of your account.

ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One)

  • Insert your debit or credit card in the slot of the machine
  • Input the PIN number of your debit or credit card
  • Choose your account
  • Choose transaction (Recharge)
  • Select the denomination
  • Input your mobile number
  • Confirm your mobile number
  • You will receive an SMS indicating your new credit level and validity of your account.

Recharge by SMS (SBM, MCB)

You will need to have a bank account with SBM or MCB and register for this service at your bank first.

Either

Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g. Rs 100

Or to recharge with a different denomination, Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300)

Or to recharge another mobile phone,

Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number.

SMS sent to banks to top up your phone are free.


Recharge with E-transfer

Want to help a friend in need by transferring some of your credit to his/her mobile?

Well, you can do it now with E-Transfer if you have a my.t mobile prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer. You can transfer between Rs20 and Rs1000 per month.

For example, if my number is 5760 XXXX and I want to transfer Rs50 to my friend whose mobile no. is 5750 XXXX

  • I send an SMS on 8500 to initiate the transfer in the form of T ‹ space › ‹ the number you wish to give credit to › ‹ space › ‹ Amount to be credited› ‹space› 0000 :
    T ‹ space › 5750XXXX ‹ space › 50 ‹ space › 0000
  • The system will check if I have enough credit and my eligibility
  • If sufficient credit is available, the transaction will be carried out.
  • My friend's account is credited with Rs50 and my account is debited with Rs50
  • We will both receive an SMS notification confirming that everything went well SMS will cost you 60c/SMS

Recharge with E-voucher

You can also recharge your account at any retailer with our E-voucher system (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below:

  • Choose your E-voucher amount between Rs 20 and Rs 1,000.
  • The retailer will take your payment and do the transaction You will get an SMS notification on your phone to confirm the transaction

How to check my validity period and available credit?

Option 1

  • Call 126.
  • The voice prompt will tell you your new credit level and the validity period of your account.
  • Tariff : First 7 queries free of charge (per day) ; then 60cts per query

Option 2

  • Dial 122.
  • You will receive an SMS immediately, indicating your credit level and validity of your account.
  • Tariff : First 7 queries free of charge (per day) ; then 60cts per query

Option 3

  • Dial *122#
  • You will receive a flash message that will have your available credit and validity of your account.
  • Tariff : Free of charge

I have recharged my account? For how long can I use my credit?

Your credit is valid for a limited period after your recharge.


Option 1: If your account has been recharged with a Scratch Card

The card denomination you are using to recharge your account determines for how long your credit will be valid.

  • Scratch card of Rs 50 : credit valid for 50 days after recharge
  • Scratch card of Rs 100 : credit valid for 100 days after recharge
  • Scratch card of Rs 300 : credit valid for 150 days after recharge

Option 2: If your account has been recharged with E-Transfer

  • When your credit is zero or your credit validity period has lapsed, you are in an "inactive" state for a period of 60 days. If your account is recharged when you are in an "inactive" state, then your validity period for your new credit will be 30 days.
  • If your account is recharged when your current validity period is less than 30 days, then your validity period for your new plus existing credit will be 30 days.
  • If your account is recharged when your current validity period is more than 30 days, then your validity period for your new plus existing credit will not change.

I no longer have any credit on my account. What happens if I do not recharge my account?

When your credit reaches Rs 25, you will be notified by SMS. When your credit falls to Rs 10, you will be notified by a voice message every time you make a call. Once your credit falls to zero, you will be in an "inactive" state; however, you will still be able to receive calls. If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls.

What happens when my validity period for my credit has lapsed?

Three days before your validity period lapses, we alert you by SMS. During those three days we also notify you of this state by a voice message each time you make a call. Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls. If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. When deactivated you will no longer be able to recharge or receive calls.

Can I use my mobile phone if I have no credit on my account?

If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers:

  • 124 for recharge
  • 122 for balance enquiry
  • 8900 for Customer Care

Can I get back my phone number upon reactivation after it has been deactivated?

When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number.

my.t mobile Prepay Call Charges

With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges.

Destination
Tariffs/minute*
Call to my.t mobile mobiles (Prepay and Postpay)
Rs 1.20
calls to my.t mobile Magic Numbers
Rs 1.00
calls to my.t fixed lines**
Rs 3.48
calls to other mobile operators
Rs 3.60
SMS
Rs 0.60 per SMS

*All prices quoted are VAT exclusive **except for audiotex numbers e.g. 301xxxx, 302xxxx, etc

How to activate Mobile Internet on my mobile phone?

Most of the smartphones today are already pre-configured for usage of Mobile Internet. However, should you need to configure your mobile, please follow the steps below.

Step 1

Go to «Settings» and click on «More Networks»

Step 2

Choose «Mobile Networks»

Step 3

Click on «Access Point Names»

Step 4

Go to «Network Settings» and input APN as « my.t».

If you are still having difficulty, call us on 8900.

If you do not have a mobile internet package, you must have at least Rs 6 on your account to be able to browse.

Details of the Abundance Offers

Abundance 299

Rs 299
  • 1 GB Mobile Internet

  • 300 SMS

  • Free facebook

  • Calls 120 mins (my.t mobile + my.t fixed)

Abundance 499

Rs 499
  • 4 GB Mobile Internet

  • 1000 SMS*

  • Free facebook

  • Deezer

  • Calls 360 mins (my.t mobile + my.t fixed)

  • Calls 30 mins (Other operators)

Abundance 999

Rs 999
  • 6 GB Mobile Internet

  • 1500 SMS*

  • Free facebook

  • Deezer

  • Calls 600 mins (my.t mobile + my.t fixed)

  • Calls 150 mins (Other operators)

Abundance 1999

Rs 1 999
  • 20 GB Mobile Internet

  • 1500 SMS*

  • Free facebook

  • Deezer

  • Calls 1000 mins (my.t mobile + my.t fixed)

  • Calls 180 mins (Other operators)

I already have my mobile phone, can I subscribe to the offer only?

Yes. You can subscribe to this offer without having to purchase a mobile phone.

Can I keep my existing postpaid number when subscribing to the new Postpay Package?

Yes, you will be able to keep your my.t mobile Postpay number.

Can I keep my existing prepay number when subscribing to an Abundance Offer?

Unfortunately no. If you subscribe to the Postpay Abundance offer, you will have a Postpay number.

How can I check my balance?

You can check your balance on the Home page of Selfcare or via SMS by sending conso to 8444. You will then receive an SMS.

I already have an Abundance Offer. Can I subscribe to a mobile data package?

Yes.

Can I terminate my contract before 24 months?

The duration of the contract for Abundance offers is 24 months. If a contract is terminated before 24 months, a penalty fee will be charged by my.t mobile. Moreover, if you benefitted any subsidy on a device (mobile phone) the penalty fee will be equivalent to the purchase price of the phone.

What happens after 24 months?

After 24 months the customer is free to terminate his contract and move to any other package. If no termination request has been received, the contract will be renewed automatically (tacit renewal).

New Postpay Abundance Offers

What are the benefits of the new postpaid abundance/iphone offers?

You will be able to enjoy up to twice more data on most of these offers.

I am subscribed to a postpay Abundance 499. How can I take advantage of the new 499 offer?

If you are already subscribed to a postpay abundance offer, you will automatically upgraded to the new offer. You can verify your new balance by sending conso to 8444.

Will I need to sign a new contract?

No, you will not need to sign a new contract.

How can I know if my package has been upgraded?

You can send conso by SMS to 8444

How will I be billed if I exceed my mobile internet package?

If you exceed your mobile internet pack, you will be billed at Rs 1/MB

What is my.t TopUp?

my.t TopUp is a mobile application that allows you:

  • To recharge your prepay my.t mobile account or that of a friend
  • To purchase my.t mobile mobile internet packages for you or a friend
  • To keep track of your my.t mobile account balance or mobile internet usage
  • To stop the renewal of a mobile internet package without having to use any keyword

I have a my.t mobile postpay number, can I use this app?

Yes, you can use my.t TopUp app to top up your friend’s my.t mobile prepay account by using Mobile Money or a credit card.

Where can I download this app?

You can download it free of charge on Play Store or App Store

What operating system does this app support?

It supports iOS (9 upwards) and Android (4.2 upwards)

Is the usage balance/account balance in real time?

Yes, once you are connected to the internet, your account and mobile internet usage details will be updated automatically.

My usage / account balance is not updated? What should I do?

Please refresh the app or go to another screen and then go back to balance info. If it is still not updated, please call on 8900 for assistance.

Do I need to have internet access to use the app?

Yes. If you are using mobile data, you must have at least Rs 6 on your mobile account. However, your credit will remain unchanged since the internet connection for the app is free when using the mobile network of my.t mobile.

If I do not have any Wi-Fi connection and not enough credit on my phone to browse on mobile data, what can I do?

In such particular situation, you can ask for an Emergency credit by dialling *111#. Your account will be credited with Rs 10.

If I have a mobile internet package, will my mobile internet volume be deducted while using this app?

No, as it is a zero-rated application, your mobile internet volume will not be deducted.

Why has my top up failed?

Your top up might have failed for one of the following reasons:

  • Your bank might have declined the payment by credit card or Mobile Money
  • You might have reached the daily usage of Rs10K on Mobile Money
  • If your payment has gone through successfully, but you have not received your mobile credit or mobile internet package, there may have been a problem with your account. In such case, please contact our Customer Care by calling on 8900

Please specify your transaction ID and service being purchased when calling. These data are available in your Transaction History.

What credit cards are accepted?

You can use any of the following credit cards:

  • VISA
  • VISA Electron
  • MasterCard

Is it safe to submit my credit card details?

Payment for Credit Card is performed through SBM’s secured Payment Gateway. SBM is constantly helping its customers to minimize online fraud and above all provide a comfortable level of protection to its merchants by implementing the latest security standards of Visa, MasterCard and UnionPay International (UPI) using the Verified by Visa (VbV), MasterCard Secure Code and UnionPay Online Payment (UPOP) to merchants. Credit card details are thus safely submitted directly on SBM’s payment Gateway

Why should I enter my Mobile Money PIN?

This is to ensure that the authorised Mobile Money user is using the app and approving the payment. The PIN can be submitted securely through the my.t mobile Network.

I don’t have my Mobile Money PIN? How do I get it?

Please call on 8900. Our agent will send you a new PIN by post.

I don’t have Mobile Money. How can I register for this service?

Anyone can register to Mobile Money but you need to have a bank account at SBM or Banque des Mascareignes. To register, please visit a Telecom Shop.

Does the app store my payment details?

No. For security reasons, the My.t Top Up does not store any credit card details or your Mobile Money PIN. Furthermore, it is recommended under any circumstance, to reveal your full credit card number or PIN when making a complaint to MT.

What can I do if I have topped up a wrong number?

Unfortunately, we cannot refund or remove the credit sent to a wrong number. Please always check the mobile phone number that you are topping up.

I am trying to recharge or buy a mobile internet package for another number but the transaction is failing. Why this is so?

The number you are trying to top up may not be in service, be incorrect or not a my.t mobile prepay number. If it is a new SIM card, you will need to dial 124 to have it activated. If the number being topped up has been inactive for more than 60 days, you will need to call 8900 to have it re-activated.

I have used Wi-Fi to access the app. After entering my prepay number, I did not receive the single-use PIN code, what should I do?

Please wait for at least one minute to get the single-use PIN code. If you have not still received it, click on RESEND CODE. A new PIN code will be sent to you.

Can I access the app while roaming?

Yes, you can access the app when you are abroad but data roaming charges will apply.

What happens upon expiry of my mobile internet package?

Package will automatically renew if there is sufficient credit on your mobile phone. You will receive an SMS before the package expires to inform you that it will be automatically renewed, unless you stop it.

Can I use the same My.t TopUp account (same mobile number) on two different phones?

No, your mobile number can be attached to only one device at a time

I have two similar packs (e.g. two daily packs) but cannot see them on Balance Info?

If you have two similar packs, the volume of the two mobile internet packages will be cumulated.

I have two different packs but it is not displayed on Balance Info.

The package with the earlier expiry date will be displayed on Balance Info. If you want to check the balance of the other package, just click the navigation arrow on the right side.

If I recharge my account or purchase a mobile internet package using another channel other than my.t TopUp app, will I see the details in Transaction History?

No, details will be available only for recharge or purchase of mobile internet packages through the app.

Is there a charge for using the Top Up app?

There is no transaction fee charged for using the app when recharging or purchasing mobile internet packages. However please check with your bank(s) for any applicable banking fee when using your credit cards.

How to activate the service?

Call forwarding has to be enabled on your mobile phone. This can be done directly by calling on 8900 or by doing it manually. Just go on your mobile, choose call forward/divert and input 52599597 as forwarding/voice mailbox number

The conditions are as follows:

  • Busy
  • No reply
  • No network coverage

Note: For iPhone users, you cannot activate your voicemail manually. Please call on 8900 to do so.

How much does it cost?

To leave a message in someone's Voice Mail, it will cost you Rs1/min. Retrieval of voice mail is free except when on Roaming mode.

I am an existing Voicemail user. Should I activate the service again?

No. The new voicemail service will be automatically activated for you. You just need to follow the same steps as to retrieve your messages

How to unsubscribe to the service?

The call forwarding has to be deactivated. This can either be manually with the phone or by calling 8900

How to deposit a message?

If a call is made to a customer who has the voicemail service and if he is not available, the call will be diverted to his voicemail box. An announcement will be played with instructions of how to leave the message.

How to retrieve the message?

Dial 123 from the mobile phone and follow the instructions.

How to retrieve the message from another phone?

Dial 2505000 and insert the PIN

For how long the message(s) are kept?

Non-retrieved messages are kept for 14 days while retrieved messages are kept for 7 days.

For how long saved messages are kept?

The messages which have been saved will be kept for 7 days in the mailbox.

When should I use a PIN code?

PIN code is to be used when retrieving your voicemail messages from another phone

How to set up my PIN code?

There are 2 ways of getting the PIN: a) From the mobile phone, while listening to the announcements, you can go to the main menu by pressing * key. From there, by pressing 3, you will go to the voicemail settings where the PIN can be configured. b) From a fixed line, when dialling 52505000, the mobile phone number will be requested, followed by the PIN. If the customer is not aware of the PIN, he will have the option of making a new PIN request. This new PIN will be sent on his mobile phone.

What type of PIN is allowed on the system?

For security reasons, PIN with identical numbers like 1111, 2222 etc or PIN with continuous numbers like 2345, 8765, etc., are not allowed. Choose a PIN different from them.

What will happen to the PIN for migrated customers?

The PIN also will be migrated. However, for those who had PIN like 3456, 5555 etc., will be prompted to insert a new PIN.

In case the PIN is lost, how to proceed?

Dial 123 from the phone and press the * key to go to the main menu. Another PIN can then be requested.

What will happen if I also have a MCA service? Can I use both Voicemail and MCA together?

  • Only one forwarding is possible at a time on a mobile phone. It means that a customer can either have the MCA service or voicemail.
  • The call forwarding number for MCA is 52599595.
  • The call forwarding for Voicemail is 52599797.
  • So if a customer has the MCA service and he changes the call forwarding to voicemail number (52599597), then, he will have only the voicemail service (and the MCA service will be cancelled).
  • If a customer has the voicemail service and he opt for the call forwarding number to the MCA number (52599595), then he will have only the MCA service (and the voicemail service will be cancelled).

Missed Call Alert

What is Missed Called Alert (MCA)?

Missed Call Alert sends you an SMS notification when:

  • your phone is switched off
  • you are in a non-covered zone
  • you are already in communication on your mobile

How much does it cost?

Missed Call Alert offered FREE of charge for Postpay customers

How to configure my mobile for Missed Call Alert?

  • To activate, send "mca" on 8888 by SMS for registration. (SMS sent to 8888 is free of charge). Once registered, you don't need to renew your registration every month.
  • If you wish to cancel the service, send 'stop mca' on 8888 to end the service

CLI Restriction

What is CLI Restriction?

If you do not want your number to appear on the phone of the person you are calling, you can withhold it. We call this service CLI Restriction. This service is available to Postpay subscribers only. Benefits / features: Maintain your privacy

How much does it cost?

Monthly rental of Rs 50/month (VAT exc.)

How to configure my mobile for CLI Restriction?

Please call our Customer Care on 8900 to enable this service, or visit any of our Telecom shops

Call Forward

What is Call Forwarding?

Call Forwarding allows you to forward calls from your mobile to another phone - either a fixed phone, a mobile phone or even to your Voice Mail Benefits / features

  • redirect your calls when you are busy to another colleague / friend / family's phone
  • call back at your convenience

How much does it cost?

  • activation of this service is free
  • Call Forwarding to Voice Mail is free
  • forwarding to any other number costs you the forwarding leg of the call, i.e. the cost of forwarding the call from your mobile phone number to the other number

Conference Call

What is Conference Calling?

This service allows you to communicate with more than two persons at the same time from your mobile and up to a maximum of 6 persons.

How can I use the conferencing service?

Before making any conference call, you need to register for the service by calling on 8900. The registration is free of charge.

  • Make your first call.
  • Wait for your correspondent to reply.
  • From your phone options, choose add call
  • Dial the other number and wait for the answer
  • Choose option conference, now you are in conference with both parties.
  • To add another person in the conference, repeat steps 3 to 5.

How much does it cost?

There is no charge to set up Conference Calling, you will be charged at standard rate for each person you call to join the conference. So for example, if you have five people in the conference, you will pay for five calls. If you invite someone from abroad to join in a conference, international calling charges will apply.

How can I activate international roaming?

I have a my.t mobile Postpay account

  • Visit any of our Telecom shops with your ID card
  • Fill in the application form
  • International roaming will be activated on the date requested. No deposit will be required

How do I use roaming when abroad?

I have a my.t mobile Postpay account

  • I am a postpaid roamer in England calling B (57581234) in Mauritius: I dial +230 57581234.
  • I am a postpaid roamer in England calling B (British Resident 37271234) in England: I dial 37271234
  • I am in Mauritius calling B (Postpaid Roamer 5256 4122) in England: I dial 5256 4122
  • International roaming will be activated on the date requested.

I want to browse and download my emails while roaming.

With my.t mobile Data roaming, you can still use your phone for downloads. my.t mobile has agreements with several countries for you to use their mobile networks when travelling abroad.

Do I pay the same roaming tariff in different countries?

No. You will pay different charges depending on the country from which are calling.

How do I send SMS while roaming?

I have a my.t mobile Postpay account

  • Select Menu and choose Messaging.
  • Choose Create message and select Text message.
  • Enter your recipient phone number in the field or select Add to select the phone number from your phone directory.
  • Enter your message.
  • To send the message, select Send.

What is Deezer?

Deezer is the leading music streaming service that allows you to choose from a library of 40 million tracks, to build playlists and listen to your favourite songs while on the go. In addition to 40 million of tracks, Deezer also includes recommendations by Deezer's own editorial team, information about artists, dedicated radio stations and artist's own suggestions.

What is Deezer Premium+ Service?

my.t mobile customers can now get Deezer Premium+ which offers unlimited access to 40 million tracks on their mobile phone and PC / Tablet. It's a subscription service that provides you with the following great features and functions:

  • Access your music online or offline (no 3G connection)
  • Share playlists with friends via Facebook, Twitter, Google+
  • Discover latest releases and charts
  • Enjoy unlimited listening to Deezer’s thousands of artist-based and themed radio channels
  • Manage your Deezer library: search for tracks, add them to your playlists, add albums to your favourites...
  • Listen to your personal MP3s uploaded to your Deezer account from your computer

How to obtain Deezer Premium+ service?

The Deezer Premium+ service can be obtained when you subscribe to one of our packages bundled with mobile internet.

What are the benefits of these offers?

These offers allow you to get access to Deezer and free access to Facebook. While streaming on Deezer, your data will be consumed from the package.

Are all mobiles compatible with Deezer?

Deezer is compatible with smartphones: Android phones, iPhones, Windows phones

How do I create my Deezer account?

Once you subscribe to a Deezer package, you will receive an SMS on your mobile phone with a URL.

  • Click on the URL. You will be informed if your mobile is compatible. If yes, you will be automatically redirected to the Deezer page
  • If you already have a Deezer account - Click on “log in” - Enter your log in (email address) and password
  • If you do not have a Deezer account - Click on “Sign up with your email address” - Enter your username, email address, password (You can also sign up with a Facebook or Google login if you have one)
  • That’s it. Your account has been created. You will be able to download the Deezer application
  • You will be redirected to Apps store or Play Store. Search Deezer app and then download
  • Once Deezer app is installed, click on Launch button (you can login with Facebook or Google only if you signed up with these login details when creating your Deezer account)
  • Input your login email address and password
  • Search and enjoy tracks, albums; create and sync your playlists

Note: After subscription to a mobile internet Deezer package, you can also create your Deezer Premium Plus account on your PC/laptop, instead of your mobile

To do so, go to www.deezer.com on your PC/laptop, preferably using Google Chrome, and click sign up.

Follow the same steps as above (when you are asked to enter Deezer code or mobile number, just type your mobile number and you will receive the code on the mobile. You will then be able to install the app on your mobile)

What is the validity of Deezer Premium+?

You will be able to access Deezer Premium+ until expiry of your Deezer package.

My Deezer mobile internet package is automatically renewed. Can I use my existing login and password?

Yes, you can use your existing login and password. Go directly to your Deezer app and login.

What happens when I cancel my Deezer Premium+package?

Your Deezer account will be automatically downgraded to Deezer Discovery, which allows you to listen to it but on limited mode with adverts (no offline mode). However, you will keep your playlists and your personal information.

I have stopped my Deezer mobile internet package and I later decide to buy one again. Can I use my existing login and password?

Yes, you can use your existing login and password. However, you will need to associate your mobile number again with Deezer

  • Buy a Deezer package
  • Click on link on SMS
  • Use existing account
  • Link mobile number with Deezer (code by SMS)
  • Go to app and login

I already have a Deezer Premium account. Can I use the same login to listen to music on my mobile?

Yes, you can but you will need to buy a Deezer mobile internet package to benefit from my.t mobile Deezer (full-fledged offer).

What should I do to enjoy Deezer on my mobile, with an existing my.t login?

Please follow these steps:

  • Buy a Deezer package
  • Click on link on SMS
  • Use existing login and password
  • Link mobile number with Deezer (code by SMS)
  • Download/Install the app
  • Login

Do I get my playlists already created on my PC/laptop from Deezer Premium?

Yes, your playlists will be automatically displayed on your Deezer app.

I already have a Deezer account via Facebook or Google. How can I enjoy my.t mobile Deezer on my mobile?

  • Buy a Deezer package
  • Click on link on SMS
  • Use existing account if you remember your existing login or Create new account with another login/email address
  • Link mobile number with Deezer
  • Download/Install the app if not yet installed on your mobile
  • Login

I forgot my Deezer password. How to reset it?

  • Click on forgotten password
  • Input your login email address
  • A link will be sent to your email
  • Click on link and reset password

Where is the application stored once it is downloaded?

On your phone memory or SD card

On which devices can I listen to music?

With the login you created for Deezer Premium+, you can listen to music on your mobile, PC and tablet. You can listen on one device online and on 2 other devices offline.

How to listen to your playlists and albums on offline mode?

  • First of all, you need to download your playlists and albums. Choose the playlists and albums that you want to download. Turn ON the button download button. To download your playlist, you can connect via WIFI or 3G
  • Downloaded tracks will be indicated by a green button
  • Enjoy your playlists offline without internet connection

How many tracks can I listen on offline mode?

This will depend on the capacity of your device’s memory card

How do I find the entire discography of an artist?

Perform a search and click on the "Artists" tab. Select the artist of your choice to display his/her page and discography!

What can I do if I can't find a song?

First, try to limit your search from anything ambiguous which could disrupt the search, such as the version, featuring, remix etc.

Another solution is, if you know the name of the album containing the track, try to search for this and then select the track via the album page.

How do I create a playlist?

First, perform a search. When you hover over a track you want to add to a playlist, click on the “+” or “...” button that appears to the right of the track. A pop-up opens, where you can select what you want to add to the track (to an existing playlist or to a new playlist).

Once added, you can find your favourite track in your playlist, to the left of the website or in the dedicated menu on the mobile App.

Can I add my personal MP3s to my playlists?

Yes indeed! You can do so via your PC/laptop. Please go to the ""My MP3s"" section and use the “Drag & Drop” to import your personal songs. Then, add your personal tracks to your playlists like a Deezer song.

However, you'll be the only one to be able to listen to these tracks. The other Deezer users who will listen to your playlist won't be able to listen to your personal MP3s.

I am abroad; can I still use my login for Deezer Premium+?

You will be able to listen to your downloaded playlists on offline mode only.

What is Fun Tones service?

Fun Tones service allows you to personalize your ring back tones by selecting music of your choice to callers, thus replacing the boring "ring ring" tone that callers usually hear when they call.

How to access Fun Tones service?

You can access the service through 2 interfaces:

How much do I pay?

Monthly Subscription Rs 10
Each Fun Tone Rs 9 (validity mentioned on portal)
Access Fee
SMS Each Prepay SMS: 0 cents
Each Postpay SMS: 0 cents

(all prices are VAT excl)

How to register for Fun Tones service?

You can register for the service by SMS or by portal (www.myt.mu/mobile)

To register by portal

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: Click on "register"
  • Step 3: Enter your mobile number and click on "obtain authentication code" (You will receive your authentication code by sms through your mobile)
  • Step 4: Input your authentication code in the corresponding box
  • Step 5: Then click on "Register"

To register by SMS

Send <fun> SPACE <Fun Tone code> to 8787
Example: send fun 100001 to 8787

How do I access my personal library?

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: Go to the login area
  • Step 3: Enter your mobile number, your password and code in the respective box
  • Step 4: Click on "Log in". When you login, click on ‘My Fun Tone’ to access your personal library. You can manage your Fun Tones as you wish.

I have forgotten my password, how to get it?

There are 2 ways to get your password: via portal or by sms

Via portal

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: Click on ‘Log in’. When you log in, click on ‘Forgot Password’.
  • Step 3: Enter your mobile number and code.
  • Step 4: You will receive your password by sms on your mobile.

By SMS

Send <pwd> to 8787
Example: send pwd to 8787

SMS keywords for Fun Tones Service

Features
Keyword
SMS tags
Express download(register, download and set) fun send <fun> SPACE <Fun Tone code> to 8787
Example: send fun 100001 to 8787
To register to Fun Tones service reg send <reg> to 8787
Example: send reg to 8787
To download a Fun Tone get send <get> SPACE <Fun Tone code> to 8787
Example: send get 100001 to 8787
To set a Fun Tone by default set send <set> SPACE <Fun Tone code> to 8787
Example: send set 100001 to 8787
To offer Fun Tones service serve send <serve> SPACE <number of month> SPACE <friend's mobile number> to 8787
Example: serve 2 752xxxx to 8787
Gift Fun Tone gift send <gift> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send gift 100001 752xxxx to 8787
To assign a Fun Tone to a specific number perso send <perso> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send perso 100001 752xxxx to 8787
To suspend Fun Tones service susp send <susp> to 8787
Example: send susp to 8787
To reactivate Fun Tones service (after suspending it) reac send <reac> to 8787
Example: send reac to 8787
To know Top 10 top send <top> to 8787
Example: send top to 8787
Help help send <help> to 8787
Example: send help to 8787
Delete del send <del> SPACE <Fun Tone code> to 8787
Example: send del 100001 to 8787
Unregister stop send <stop> to 8787
Example: send stop to 8787
Get password pwd send <pwd> to 8787
Example: send pwd to 8787

How will I be charged for the Monthly Subscription Fee?

The charging of the monthly subscription fee is based on relative validity that is if you register on 5 March 2016, you will be charged Rs 10 on that same day and the service will be valid up to 4 April 2016.

What happens when the Fun Tones service is due to expire?

2 days before end of validity, you will receive a sms notifying you of the next deduction.

How do I offer a Fun Tone? Who will pay for it?

You can offer a Fun Tone to a friend by SMS or via portal.

By SMS

Send <gift> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send gift 100001 752xxxx to 8787

Present Fun Tone via portal

Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.

  • Step 1: In the login area, input your mobile number, password and code
  • Step 2: Click on "Log in". When you log in, click on ‘My Fun Tone’ to access your personal library
  • Step 3: Choose the Fun Tone you want to offer & click on the ‘present’ icon
  • Step 4: Enter the presentee mobile number and click on "Present"

Note: The receiver must be already a Fun Tone customer to obtain the gift. The person offering the Fun Tone will pay for the Fun Tone fee.

How many Fun Tones can I download and assign to calling parties?

A maximum of 10 Fun Tones can be downloaded and assigned.

How do I manage my library?

You can manage your Fun Tone by portal.

Managing Fun Tones via portal

By accessing your personal library via the portal.

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: Click on ‘Log in’. When you log in, click on ‘My Fun Tone’ to access your personal library
  • Step 3: Click on ‘advanced settings’ & ‘+ New Advanced Settings’ to manage your Fun Tones

Settings can be done:

  • For special calling number You can set specified Fun Tones for a specified caller number. When the calling party calls you, he can listen to the specified Fun Tone.
  • For special calling groups You can set specified Fun Tones for a specified calling group. When a calling party in this group calls you, he can listen to the specified Fun Tone.
  • For specified time segment You can set Fun Tones to be played at any time, in the daily time segment, or in the special time segment.

What is Ordinary Setting?

The Fun Tones set in the Ordinary Setting page will be the default Fun Tone.

The Fun Tone that I selected has stopped playing. Why?

If you are a prepay customer, check that you have sufficient balance to pay for the monthly subscription fee. Also check the validity of the Fun Tone.

What happens when I download a new Fun Tone? When will the new one be in use?

Once, you have downloaded a Fun Tone, you need to set it. You can set a Fun Tone via portal or by SMS.

Setting via portal

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: Click on ‘Log in’. When you log in, click on ‘My Fun Tone’ to access your personal library
  • Step 3: Go to "settings" to set your Fun Tone

By SMS

Send <set> SPACE <Fun Tone code> to 8787
Example: send set 100001 to 8787

What happens when I download (SMS/portal/express copy) a Fun Tone due to expire within 1 month time?

You cannot download a fun tone which is due to expire within 1 month. The following message will be displayed ‘Hello the fun tone xxx does not exist’.

Will Fun Tone be available while roaming?

No. Fun Tones will not play as long as you are abroad. It will resume playing once you return back to Mauritius, provided that subscription has not yet expired or you have not unsubscribed to the service.

I am a fixed line customer, can I subscribe to Fun Tones?

No, you need to have a my.t mobile prepay or postpay SIM card.

Does Fun Tones work on all handsets?

Yes, Fun Tones service is handset independent.

How to change my password?

By accessing your personal library via the portal. The procedures are as follows:

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: Click on ‘Log in’. When you log in, click on ‘My Account’
  • Step 3: Click on modify password
  • Step 4: Enter your old password
  • Step 5: Enter your new password
  • Step 6: Confirm your new password and click on ‘Submit’
  • Your new password is modified successfully.

What will happen if I do not have enough credit in my prepay account for service renewal?

You will be automatically deregistered from the service after one month.

Does Fun Tones work for call waiting?

Yes

Shall I be refunded if I cancel my account?

No

Do I pay for the monthly fee if I suspend the Fun Tone service?

Yes, only the Fun Tone will not be heard by your callers.

What do I need to prelisten Fun Tones before downloading from portal?

Windows Media Player

For how long the Fun Tones remain in my library after stopping the service?

The Fun Tones remain in your personal library for 90 days.

What is Express Copy?

With Express Copy, you can now copy a Fun Tone. When you call another person, you can copy his Fun Tone by just pressing on "*" on your mobile before the person takes your call.

What is 'Hot' Fun Tone code?

A Hot Fun Tone code is numeric string of 1 to 5 digits. With this feature, we can specify special Fun Tone codes to some Hot Fun Tones for advertisement purpose.

The customer can purchase the Fun Tones easily by sending the special Fun Tone codes for e.g 111 or 222 etc

Hot Fun Tones have validity periods. The customer can only browse the Fun Tone before the validity periods end. The subscribers can then purchase them via portal and SMS.

How much time will it take for the Fun Tone to be activated?

You will obtain the Fun Tone within 24 hours.

Will the Fun Tone be set automatically?

Yes, the copied Fun Tone will be set as default.

How much will I pay?

Only Rs 9 for the Fun Tone. If the said Fun Tone is on promotion, then you will be charged the promotional price indicated on the portal.

What is the validity period of Fun Tone that is copied by pressing on "*"?

It is the same as displayed on the portal.

If I am not a subscriber of Fun Tones, can I press on "*" to copy Fun Tones?

Yes, you will be automatically registered for the service and you will get the Fun Tone. Then, you will be charged Rs 10/- for the monthly subscription fee and Rs 9/- for the Fun Tone.

How can I check if I have well copied a Fun Tone?

By accessing ‘My Account’ via the portal.

  • Step 1: Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
  • Step 2: When you log in, click on ‘My Account’
  • Step 3: Click on ‘Record History’ & ‘Fun Tone History’, the select the ‘copy’ menu

What happens if I do not have enough credit in my prepay account for Express Copy?

The Fun Tone will not be copied. You will also be notified by sms.

What happens if I try to copy a Fun Tone that already exists in my personal library?

The Fun Tone will not be copied. You will also be notified by sms.

What is Service Presenting?

Service presenting allows you to offer the service to another party who does not have the service. You will pay for the monthly subscription fee. The number of month that you want to offer will depend on you. The other party must respond to your offer by sending ‘yes’ to 8787 within 3 minutes after receiving your proposal for the service. Otherwise, the operation will be cancelled.

How do I offer Fun Tones Service? Who will pay for it?

You can offer Fun Tones service by SMS only.

By SMS

Send <serve> SPACE <number of monthgt; SPACE <friend's mobile numbergt; to 8787
Example: serve 2 752xxxx to 8787
The presentee will have to respond to your offer within 3 minutes, otherwise the operation will be cancelled.

How will I be charged?

You will be charged for the total number of months you have offered the service on the day. E.g if you have offered the service for 3 months to a friend, you will be charged Rs 30 on the same day.

Will he get a Fun Tone along?

No, he will be subscribed only for the service. He must then buy a Fun Tone or you can offer him a Fun Tone also. Refer to section ‘How to offer a Fun Tone’.

When will my friend start paying for the service?

Your friend will start paying after the "offering" period has lapsed. He will receive notification sms and he can decide if he wants to keep the service.

What are the packages that can be gifted?

Daily, Weekly 300MB, Weekly 800MB, Monthly 2GB

How to gift a package?

You can gift a package by SMS or by dialling *8900# and choosing option ‘gift data’

What do I need to gift a package?

A my.t mobile prepay number + sufficient credit to gift the required package

Is there any additional charge when gifting a data package?

No. The sender of the package will pay only the price of the package

Is the gift package renewable?

No, the gift package is not automatically renewable

What is the validity of the gift package?

Validity is same as normal data package

Can I gift a my.t mobile Postpay number?

No, only a my.t mobile Prepay can gift another active my.t mobile Prepay

I have a postpay number. Can I gift a prepay number?

Not for the time being

Can I gift some data volume from the available package on my account, e.g. if I have 1GB, can I gift 20MB to another prepay account?

No. With gift data, you can send a predefined data package to another number and the amount is deducted only from the available credit on your account, not your data package.

How will I know if the package has been correctly provisioned?

Both sender and receiver will get a confirmation SMS. The receiver can also send query to 8684 to check if package is well provisioned.

I’m trying to gift a package to a prepay number but is unable to do so. Why?

Please check if:

  • you have sufficient credit.
  • the mobile number you are sending the data package is a valid my.t mobile prepay number
  • The SMS keyword and shortcode is correct, ie. gift to 8684

If all of the above is correct, please call on 8900 for further assistance.

How many packages can I gift to a prepay number?

There is no limit. I can gift as many packages, so far as I have sufficient credit on my account

Can I send a gift data package to a tablet?

Yes, so far that there is a my.t mobile prepay SIM on the tablet.

How to subscribe to Love Pack?

You can subscribe by sending an SMS to 8684 or by using USSD.

What do I need to buy a Love Pack?

A my.t mobile Prepay number + sufficient credit to subscribe.

How much does the Love Pack cost?

  • Rs39 vat exclusive, i.e. Rs39 will be deducted from your credit upon purchase
  • Rs45 vat inclusive

Is the Love Pack renewable?

No, Love Pack is not renewable

What is the validity of Love Pack?

24 hours from time of activation

I have a Postpay number. Can I subscribe to a Love Pack?

No, Love Pack is available only to my.t mobile prepay customers

Is the Love Pack applicable in Rodrigues?

Yes, my.t mobile Prepay customers in Rodrigues can also enjoy the Love Pack.

I have subscribed to a Love Pack and have free minutes on my account. Will my free minutes be deducted?

No. When you have a Love Pack on your account, your calls to other my.t mobile numbers will not be billed at all. Your free minutes will not be deducted as well.

Can I make unlimited calls to other operators with Love Pack?

No, with Love Pack you can make unlimited calls only to my.t mobile numbers. All calls to fixed and other operators will be deducted from your prepay credit

I've subscribed to a Love Pack but my calls to other my.t mobile users are being deducted from my credit?

Please check if your package has been well provisioned by sending “query” to 8684. If yes, please call on 8900 for further assistance.

I've sent a request to buy a Love Pack. My credit has been deducted but I did not receive any confirmation SMS.

Please check if your package has been well provisioned by sending “query” to 8684. If yes, please call on 8900 for further assistance.

What is Online Top Up?

The service allows customers from Mauritius or abroad to buy airtime credit or data packs for any my.t mobile prepay mobile in Mauritius. This service can be accessed through www.myt.mu/mobile

How do I create an Online Top Up account?

To create an account, follow these simple steps:

  • Go to www.myt.mu/mobile
  • Select ‘my account’> online topup
  • Click on ‘new user>create an account’
  • Enter an email address which will be your login
  • Complete the registration form
  • Accept the terms & conditions
  • An activation email will be sent to your email address
  • Click on the activation link in the email
  • After clicking on the link, your account is activated and you can login

What do I need to register to Online Top Up?

Only a valid email address

Why is my email address required to register and use the service?

  • The email address is used as a part of the customer care and identification processes, so that you can be contacted if there are any difficulty using the service.
  • If you forget your password, it will be sent on the email address you registered
  • An email confirmation(“electronic receipt”) is also sent to your email address as proof of purchase

Why am I required to agree to your terms and conditions?

This is a part of the policy to protect both your privacy and security. Furthermore, the terms of service will protect your rights.

I did not receive my registration confirmation email, what do I do?

  • Please check if you have used a valid email address. If not, please register again using a valid email address.
  • Contact our Customer Care by calling on 8900

How do I buy airtime or data to a my.t mobile Prepay number?

Simply follow these steps:

  • Go to www.myt.mu/mobile
  • Select ‘my account’ > online topup
  • Enter your login and password to sign in
  • Choose the options, buy data packages or recharge your mobile
  • Choose your payment method
  • Follow the steps
  • Confirm transaction and payment

What are the details should I enter on the payment page?

It depends on your payment mode.

For Credit Card:

  • I. Credit card number
  • II. Date of expiry of your credit card
  • III. The Name on the Credit Card
  • IV. CVV/CVC code which is the last 3 digits code located at the back of your credit card;

For Mobile Money:you need a registered Mobile Money mobile number;

For Scratch Card: A valid Scratch card number; or

For Mobile Credit: Sufficient credit on your prepay mobile phone

What do I need to top up via Online top up?

Customers will need: 1. An active my.t mobile Online Top Up account with a registered email address & password 2. An active my.t mobile prepay number 3. A mode of payment: A credit card, Mobile Money account, a valid scratch card or sufficient mobile credit (if purchasing data pack)

What is the Online Top up amount and validity?

Top Up Amounts (Rs) & Validity
Rs VAT inclusive
Validity
50
50 days
100
100 days
300
150 days
1000
180 days
3000
180 days

Can airtime credit be sent to any my.t mobile prepay numbers worldwide?

No. The service is available only to my.t mobile prepay numbers in Mauritius.

Why has my Top Up failed?

Here are the main reasons why your Top Up may fail:

  • Your bank may have declined the payment for credit card or Mobile Money
  • You have reached the limit concerning the number of transactions.
  • If your payment has gone through successfully, but you have not received your mobile credit or data pack, there may have been a problem with your account. In this case, please contact our Customer Care by calling on 8900. Please provide your transaction id and product being purchased when calling.

How do I add/view/edit/delete my contacts?

To add/view/edit/delete your contacts, choose the option ‘my account’, then click on ‘my contacts’

Can I reset my password?

Yes, on the Log in page, please click on ‘forgot password’. A link will be sent on your email address to reset your password.

Credit card and payment details

What cards are accepted by the my.t mobile Online Top Up website?

You can use any of the following cards:

  • VISA Credit cards
  • VISA Electron cards
  • MasterCard Credit cards

Do I have to enter my credit card information each time I use the Online Top Up service?

Yes, due to security reasons we do not store your credit card details.

In what currency can payment be made?

If you are in Mauritius, payment will be done in local currency (i.e. Mauritian Rupee). If you are abroad, payment can be made using US Dollars.

What is the exchange rate when recharging a prepay account from abroad?

Exchange rate fluctuates on a daily basis and are automatically updated to reflect these changes. The website will state the total amount the buyer will pay in his/her currency on the confirmation screen. Confirmation of payment implies you are agreeable to the applied exchange rate.

Is tax added to the top up amount?

  • Value Added Tax (VAT) as enforced in the Republic of Mauritius is applied on the top up amount
  • VAT will be included in the prices displayed on the website, unless when stated otherwise (e.g. for data pack purchase using mobile credit)
  • The value of my.t mobile Online Top Up received is minus the tax amount (E.g. for Rs100 top up, the customer will receive Rs86.96) 20. Is there a charge for using the Online Top Up service? There is no transaction fee charged for using Online Top Up service. However please check with your respective banks for any applicable banking fee for using your credit cards.

Do I receive some form of receipt for my transaction?

Once the transaction is successful, you will receive the following forms of confirmation:

  • A summary appears on the screen at the end of the transaction.
  • A confirmation email with your transaction id will be sent to your email account
  • You can view a record of the transactions under My Account -> Transaction History
  • The recipient will receive an SMS confirming the credit/data pack received to his/her mobile phone

Verifying a transaction and a mobile number

Is there a way to verify the amount the topped up number will receive?

The amount of top up the my.t mobile prepay number will receive is displayed when you have selected a top up amount and is also visible in the 'transaction history' tab when you log in to your account. An SMS will be also sent to the receiver of Top Up

What happens if I enter a wrong recipient number?

Once the my.t mobile prepay number is entered, we verify if it is a valid my.t mobile Mauritius prepay number. If not, you will be informed that the number is invalid. However, if you have topped up a wrong number but a valid my.t mobile Prepay number, no refund shall be issued to the buyer.

What happens when the package purchased expires?

If the data package purchased is an auto-renewal package, the package will be renewed if there is sufficient credit on the mobile phone for which the data package is being bought. Otherwise, no renewal happens as do not store any payment details. The package can be stopped by sending an SMS to 8684: stop . E.g. stop internetweek

Security and Privacy

Is my email address and payment details secured?

All information is transmitted through secured protocols (SSL - Secure Socket Layer); one of the most widely used and safest security protocols available on the web - you will see it being used at all leading sites.

When completing a credit card transaction, my.t mobile does not store your credit card information. All sensitive information is held by our payment processor who keeps this data secure to the stringent requirements of the Visa and MasterCard compliance teams, which include PCI compliance.

For Mobile Money payment, the paying Mobile Money number will be requested to enter his/her Mobile Money PIN on the paying mobile number. At no point will the website request the user to submit the PIN online.

Included in Free Facebook Offer
Update status, like, share, comments, add your friend, check events.
Browsing your news feed
View pictures /album on Facebook
Chat on Facebook Messenger
Share post/ photo/ video
Viewing any Video on Facebook or on external links like Youtube or Daily motion
Upload picture and video on Facebook
Call and Video call in Facebook Messenger

What is Free Facebook Offer?

This service allows my.t mobile Prepay & Postpay subscribers to have free access to Facebook via official Facebook app or m.facebook.com.

Do I need credit to have access to the Free Facebook Offer?

Yes, you need to have a minimum of Rs 6 credit on your account. However, the credit will not be decremented while using Free Facebook Offer!

Is the offer applicable for both Postpay and Prepay?

Yes, the offer is applicable for both.

Can I share my Free Facebook Offer by opening my personal hotspot?

Yes, but since the offer is free of charge, it is better that the other mobile connects directly to the Mobile network and access the official Facebook app.

Can I access the Free Facebook Offer on my Tablet?

Yes, the tablet is a mobile device. If it contains a my.t mobile SIM and have at least Rs 6 credit, you can have access to the Free Facebook Offer

Can I access Free Facebook Offer on my Laptop or PC?

The Free Facebook Offer is available for my.t mobile customers. For Laptop and PC use your home broadband connection to access Facebook.

Do I need to have a mobile internet package to access the Free Facebook Offer?

No, Free Facebook Offer is available even if you do not have a package but Prepay customers should have a minimum credit of Rs 6 in their account

If I already have a mobile internet package, will my volume data be deducted while accessing the Free Facebook Offer?

As long as the access is within what is included in the Free Facebook Offer, your volume data in your package will not be deducted.

My credit is being depleted while assessing the Free Facebook Offer. Why?

This might probably be due to other applications running at the background & accessing internet at the same time. To avoid this, kindly turn off other applications (Eg:email sync, calendar sync) or notifications which access internet

I have turned off all my applications but still my credit is being depleted while using the Free Facebook Offer. Why?

This can be mainly because when you turned ON mobile data on your smartphone, there are apps that will still try to access or sync with the internet in the background. Even if you stop all background activities of your apps on your smartphone and turn off automatic sync on mobile data, there may still be some activities that could happen in the background which may partly use your credit. We guarantee that usage of Facebook app, m.facebook.com and messenger app for the following is free and unlimited for my.t mobile Prepay & Postpay users:

  • Update status, like, share, comments, add your friend, check events.
  • Browsing your news feed
  • View pictures /album on Facebook
  • Chat on Facebook Messenger
  • Share post/ photo/ video

This free Facebook Offer will allow much savings on your mobile data usage if you are a regular mobile internet user.

How do I access the Free Facebook Offer on my mobile?

You can enjoy the Free Facebook Offer by accessing the official Facebook app or url m.facebook.com on your mobile browser. Official Facebook app available on Playstore for Android phone, App store for Apple devices, Blackberry world for blackberry devices and windows store for windows devices

Can I have access to the Free Facebook Offer on any device?

You should have a smartphone or any mobile internet device.

Do I have access to Free Facebook Offer when using a mobile internet package?

Yes, you will have access to the Free Facebook Offer and the usage will not be deducted on your package

Will I be charged for Free Facebook Offer while roaming?

Yes. FREE access is valid only for domestic use. Data roaming charge will be applied while roaming.

Is the Free Facebook Offer available in Rodrigues?

Yes it is also available for all my.t mobile customers in Rodrigues.

What is WeChat?

WeChat is an instant messaging app that can be downloaded on any smartphone (Android, iOS, Windows, Symbian)

What can I do with WeChat?

Text messaging, voice/video calls, sharing of photos and videos, gaming

What are the available WeChat packages?

There are 2 WeChat packages:

  • Weekly200MB @ Rs39, including VAT
  • Monthly1GB@ Rs199, including VAT

What do I need to subscribe to WeChat packages?

A my.t mobile Prepay SIM with a smartphone + sufficient credit to purchase the WeChat package

Are WeChat packages limited to Chinese tourists only?

No. Any my.t mobile Prepay customer can subscribe to WeChat packages

Are the packages renewable?

Yes, WeChat packages are renewable, except when offered free on starter packs

I have a Postpay number. Can I subscribe to a WeChat package?

No, WeChat packages are available only to prepay customers

Can I use the data volume allowance on the WeChat packages for other browsing purposes?

No. the data allowance (1GB or 200MB) is limited to WeChat only. However, you can buy any other mobile internet package for browsing other than WeChat.

What will happen if I exceed the data volume allowance on the package?

You will be billed for each MB used above your data volume allowance, i.e. Rs2.50/MB

Can I use the WeChat packages in other countries?

No, these packages are limited for use with a my.t mobile Prepay SIM in Mauritius only.

I have sent a request to buy a WeChat package. My credit has been deducted but I did not receive any confirmation SMS.

Please check if your package has been well provisioned by sending “query” to 8684. For further assistance, please call 8900.

I have subscribed to a WeChat package but my credit is being depleted while browsing on WeChat?

First of all, please check if your package has been well provisioned by sending “query” to 8684. If yes, it might be probably due to other applications running in the background and which are accessing the internet at the same time. To avoid this, kindly turn off the other apps or notifications which are consuming mobile internet. If the package has not been provisioned, please call on 8900 for assistance.

I have 3 my.t mobile Postpay numbers, can I access these 3 numbers at once by using the Account ID?

Yes. All the numbers associated to your Account ID will be displayed on your Selfcare account.

What is a Customer ID?

A customer ID is an access code that will give access to all accounts of a given customer. It is used mainly by SMEs, Corporates & Ministries.

Do I have to pay a fee for registering to and using this service?

No, registration to Selfcare is free of charge.

I have already registered to online billing previously? Can I use my previous access codes to view my bills?

No. To have access to the new Selfcare, you will need to register again.

Does my online account show my real time consumption?

With Selfcare, you can view your consumption as at your latest processed transaction.

Which type of card(s) can I use to make payments?

Only credit cards can be used (Visa Card/Master Card)

Is it safe to submit my credit card details?

Payment by Credit Card is performed through SBM’s secured Payment Gateway. SBM is constantly helping its customers to minimize online fraud and above all, provide a comfortable level of protection to its merchants by proposing the latest security standards of Visa, MasterCard and UnionPay International (UPI) using the Verified by Visa (VbV), MasterCard Secure Code and UnionPay Online Payment (UPOP) to merchants. Credit card details can be safely submitted directly on SBM’s payment Gateway

If I need to change any information related to my personal details (e.g. email address) that has been input on registration form, what must I do?

It’s simple! Just go to Personal Details under My Account page and modify your details accordingly.

How many bills can be viewed online?

Bills for the last 12 months will be available on Selfcare.

How can I change my password?

Password can be modified in Personal Details page under My Account.

How can I view the detailed usage of previous months?

The detailed usage displayed on Selfcare covers a period of 1 month only. If detailed usage of a specific month needs to be viewed, you should select the appropriate Start and End date.

Can I perform partial payment on Selfcare?

No, Selfcare does not allow for any partial payment.

I have 2 my.t mobile Post Pay, will I get 2 emails every month?

You will get the two bills for both my.t mobile Post Pay numbers in the same email. Just make sure to enter both Post Pay number when you register first-time for e-billing

I have entered an email address when I registered but I am no longer using it. Can I register another email address for e-billing?

Yes you can. Just drop us an email at contact@telecom.mu. You can also modify your email on the application form with your new email and send it to us.

I would like to carry on getting paper bills even after I registered for e-billing

You will get paper bills and e-bills for the first 2 months after registration. As from 3rd month, you will get ONLY e-bills in your email.

I would like the e-bill to be sent to more than 1 email address for e.g my company pays for my my.t mobile Post Pay bills and they need to receive my monthly e-bill as well. Is this possible?

Yes. You can add more than 1 recipient when you register for your e-bill but you should inform the other recipient/s. Add only other email addresses of people/companies whom you trust with your personal data. Check our terms and conditions.

I have registered for Selfcare service. Should I also register for e-bill?

Yes. With e-bill, you go paperless.

I have registered for e-bill. Do I need to register for Selfcare?

Yes. Selfcare and e-bill are complementary. With Selfcare, you can also pay your bills and you can view online your detailed usage.