Rs 100 (VAT Inclusive)
Free credit of Rs 100 (VAT Inclusive) + 250MB of mobile internet are included in any new starter pack. 250MB will be provisioned in a maximum of 2 working days from the date of activation of the SIM. An SMS will notify you when the 250MB has been credited on your SIM.
If you enter an incorrect PIN code 3 times in a row, your SIM card will be blocked.
To unlock SIM, use the PUK (PIN Unblocking Key) in your starter pack. If you have forgotten your PUK, please call us on 8900.
Up to 250 contacts
Transfer all your SIM contacts on your phone before replacing the old SIM with the new one in order to ensure you don’t lose your SIM contacts.
Scratch Cards (option 1)
Scratch Cards (option 2)
ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One)
Recharge by SMS (SBM, MCB)
You will need to have a bank account with SBM or MCB and register for this service at your bank first.
Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g. Rs 100
Or to recharge with a different denomination, Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300)
Or to recharge another mobile phone,
Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number.
SMS sent to banks to top up your phone are free.
Recharge with E-transfer
Want to help a friend in need by transferring some of your credit to his/her mobile?
Well, you can do it now with E-Transfer if you have a my.t mobile prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer. You can transfer between Rs20 and Rs1000 per month.
For example, if my number is 5760 XXXX and I want to transfer Rs50 to my friend whose mobile no. is 5750 XXXX
Recharge with E-voucher
You can also recharge your account at any retailer with our E-voucher system (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below:
Download the my.t Topup app
Your credit is valid for a limited period after your recharge.
Option 1: If your account has been recharged with a Scratch Card
The card denomination you are using to recharge your account determines for how long your credit will be valid.
Option 2: If your account has been recharged with E-Transfer
When your credit reaches Rs 25, you will be notified by SMS. When your credit falls to Rs 10, you will be notified by a voice message every time you make a call. Once your credit falls to zero, you will be in an "inactive" state; however, you will still be able to receive calls. If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls.
Three days before your validity period lapses, we alert you by SMS. During those three days we also notify you of this state by a voice message each time you make a call. Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls. If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. When deactivated you will no longer be able to recharge or receive calls.
If you have no credit on your account, you will not be able to make calls. However you will still be able to receive calls on your mobile for a period of 60 days. You may also call our callfree contact numbers:
When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number.
With a prepay account, you will not pay any monthly rental. You will pay only for your communication charges.
* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc
Most of the smartphones today are already pre-configured for usage of Mobile Internet. However, should you need to configure your mobile, please follow the steps below.
Go to «Settings» and click on «More Networks»
Choose «Mobile Networks»
Click on «Access Point Names»
Go to «Network Settings» and input APN as « my.t».
If you are still having difficulty, call us on 8900.
If you do not have a mobile internet package, you must have at least Rs 6 on your account to be able to browse.
my.t TopUp is a mobile application that allows you:
Yes, you can use my.t TopUp app to top up your friend’s my.t mobile prepay account by using Mobile Money or a credit card.
You can download it free of charge on Play Store or App Store
It supports iOS (9 upwards) and Android (4.2 upwards)
Yes, once you are connected to the internet, your account and mobile internet usage details will be updated automatically.
Please refresh the app or go to another screen and then go back to balance info. If it is still not updated, please call on 8900 for assistance.
Yes. If you are using mobile data, you must have at least Rs 6 on your mobile account. However, your credit will remain unchanged since the internet connection for the app is free when using the mobile network of my.t mobile.
In such particular situation, you can ask for an Emergency credit by dialling *111#. Your account will be credited with Rs 10.
No, as it is a zero-rated application, your mobile internet volume will not be deducted.
Your top up might have failed for one of the following reasons:
Please specify your transaction ID and service being purchased when calling. These data are available in your Transaction History.
You can use any of the following credit cards:
Payment for Credit Card is performed through SBM’s secured Payment Gateway. SBM is constantly helping its customers to minimize online fraud and above all provide a comfortable level of protection to its merchants by implementing the latest security standards of Visa, MasterCard and UnionPay International (UPI) using the Verified by Visa (VbV), MasterCard Secure Code and UnionPay Online Payment (UPOP) to merchants. Credit card details are thus safely submitted directly on SBM’s payment Gateway
This is to ensure that the authorised Mobile Money user is using the app and approving the payment. The PIN can be submitted securely through the my.t mobile Network.
Please call on 8900. Our agent will send you a new PIN by post.
Anyone can register to Mobile Money but you need to have a bank account at SBM or Banque des Mascareignes. To register, please visit a Telecom Shop.
No. For security reasons, the My.t Top Up does not store any credit card details or your Mobile Money PIN. Furthermore, it is recommended under any circumstance, to reveal your full credit card number or PIN when making a complaint to MT.
Unfortunately, we cannot refund or remove the credit sent to a wrong number. Please always check the mobile phone number that you are topping up.
The number you are trying to top up may not be in service, be incorrect or not a my.t mobile prepay number. If it is a new SIM card, you will need to dial 124 to have it activated. If the number being topped up has been inactive for more than 60 days, you will need to call 8900 to have it re-activated.
Please wait for at least one minute to get the single-use PIN code. If you have not still received it, click on RESEND CODE. A new PIN code will be sent to you.
Yes, you can access the app when you are abroad but data roaming charges will apply.
Package will automatically renew if there is sufficient credit on your mobile phone. You will receive an SMS before the package expires to inform you that it will be automatically renewed, unless you stop it.
No, your mobile number can be attached to only one device at a time
If you have two similar packs, the volume of the two mobile internet packages will be cumulated.
The package with the earlier expiry date will be displayed on Balance Info. If you want to check the balance of the other package, just click the navigation arrow on the right side.
No, details will be available only for recharge or purchase of mobile internet packages through the app.
There is no transaction fee charged for using the app when recharging or purchasing mobile internet packages. However please check with your bank(s) for any applicable banking fee when using your credit cards.
Call forwarding has to be enabled on your mobile phone. This can be done directly by calling on 8900 or by doing it manually. Just go on your mobile, choose call forward/divert and input 52599597 as forwarding/voice mailbox number
The conditions are as follows:
Note: For iPhone users, you cannot activate your voicemail manually. Please call on 8900 to do so.
To leave a message in someone's Voice Mail, it will cost you Rs1/min. Retrieval of voice mail is free except when on Roaming mode.
No. The new voicemail service will be automatically activated for you. You just need to follow the same steps as to retrieve your messages
The call forwarding has to be deactivated. This can either be manually with the phone or by calling 8900
If a call is made to a customer who has the voicemail service and if he is not available, the call will be diverted to his voicemail box. An announcement will be played with instructions of how to leave the message.
Dial 123 from the mobile phone and follow the instructions.
Dial 2505000 and insert the PIN
Non-retrieved messages are kept for 14 days while retrieved messages are kept for 7 days.
The messages which have been saved will be kept for 7 days in the mailbox.
PIN code is to be used when retrieving your voicemail messages from another phone
There are 2 ways of getting the PIN: a) From the mobile phone, while listening to the announcements, you can go to the main menu by pressing * key. From there, by pressing 3, you will go to the voicemail settings where the PIN can be configured. b) From a fixed line, when dialling 52505000, the mobile phone number will be requested, followed by the PIN. If the customer is not aware of the PIN, he will have the option of making a new PIN request. This new PIN will be sent on his mobile phone.
For security reasons, PIN with identical numbers like 1111, 2222 etc or PIN with continuous numbers like 2345, 8765, etc., are not allowed. Choose a PIN different from them.
The PIN also will be migrated. However, for those who had PIN like 3456, 5555 etc., will be prompted to insert a new PIN.
Dial 123 from the phone and press the * key to go to the main menu. Another PIN can then be requested.
Missed Call Alert sends you an SMS notification when:
Missed Call Alert offered FREE of charge for Postpay customers
If you do not want your number to appear on the phone of the person you are calling, you can withhold it. We call this service CLI Restriction. This service is available to Postpay subscribers only. Benefits / features: Maintain your privacy
Monthly rental of Rs 50/month (VAT exc.)
Please call our Customer Care on 8900 to enable this service, or visit any of our Telecom shops
Call Forwarding allows you to forward calls from your mobile to another phone - either a fixed phone, a mobile phone or even to your Voice Mail Benefits / features
This service allows you to communicate with more than two persons at the same time from your mobile and up to a maximum of 6 persons.
Before making any conference call, you need to register for the service by calling on 8900. The registration is free of charge.
There is no charge to set up Conference Calling, you will be charged at standard rate for each person you call to join the conference. So for example, if you have five people in the conference, you will pay for five calls. If you invite someone from abroad to join in a conference, international calling charges will apply.
I have a my.t mobile Postpay account
I have a my.t mobile Postpay account
With my.t mobile Data roaming, you can still use your phone for downloads. my.t mobile has agreements with several countries for you to use their mobile networks when travelling abroad.
No. You will pay different charges depending on the country from which are calling.
I have a my.t mobile Postpay account
Deezer is the leading music streaming service that allows you to choose from a library of 40 million tracks, to build playlists and listen to your favourite songs while on the go. In addition to 40 million of tracks, Deezer also includes recommendations by Deezer's own editorial team, information about artists, dedicated radio stations and artist's own suggestions.
my.t mobile customers can now get Deezer Premium+ which offers unlimited access to 40 million tracks on their mobile phone and PC / Tablet. It's a subscription service that provides you with the following great features and functions:
The Deezer Premium+ service can be obtained when you subscribe to one of our packages bundled with mobile internet.
These offers allow you to get access to Deezer and free access to Facebook. While streaming on Deezer, your data will be consumed from the package.
Deezer is compatible with smartphones: Android phones, iPhones, Windows phones
Once you subscribe to a Deezer package, you will receive an SMS on your mobile phone with a URL.
Note: After subscription to a mobile internet Deezer package, you can also create your Deezer Premium Plus account on your PC/laptop, instead of your mobile
To do so, go to www.deezer.com on your PC/laptop, preferably using Google Chrome, and click sign up.
Follow the same steps as above (when you are asked to enter Deezer code or mobile number, just type your mobile number and you will receive the code on the mobile. You will then be able to install the app on your mobile)
You will be able to access Deezer Premium+ until expiry of your Deezer package.
Yes, you can use your existing login and password. Go directly to your Deezer app and login.
Your Deezer account will be automatically downgraded to Deezer Discovery, which allows you to listen to it but on limited mode with adverts (no offline mode). However, you will keep your playlists and your personal information.
Yes, you can use your existing login and password. However, you will need to associate your mobile number again with Deezer
Yes, you can but you will need to buy a Deezer mobile internet package to benefit from my.t mobile Deezer (full-fledged offer).
Please follow these steps:
Yes, your playlists will be automatically displayed on your Deezer app.
On your phone memory or SD card
With the login you created for Deezer Premium+, you can listen to music on your mobile, PC and tablet. You can listen on one device online and on 2 other devices offline.
This will depend on the capacity of your device’s memory card
Perform a search and click on the "Artists" tab. Select the artist of your choice to display his/her page and discography!
First, try to limit your search from anything ambiguous which could disrupt the search, such as the version, featuring, remix etc.
Another solution is, if you know the name of the album containing the track, try to search for this and then select the track via the album page.
First, perform a search. When you hover over a track you want to add to a playlist, click on the “+” or “...” button that appears to the right of the track. A pop-up opens, where you can select what you want to add to the track (to an existing playlist or to a new playlist).
Once added, you can find your favourite track in your playlist, to the left of the website or in the dedicated menu on the mobile App.
Yes indeed! You can do so via your PC/laptop. Please go to the ""My MP3s"" section and use the “Drag & Drop” to import your personal songs. Then, add your personal tracks to your playlists like a Deezer song.
However, you'll be the only one to be able to listen to these tracks. The other Deezer users who will listen to your playlist won't be able to listen to your personal MP3s.
You will be able to listen to your downloaded playlists on offline mode only.
Fun Tones service allows you to personalize your ring back tones by selecting music of your choice to callers, thus replacing the boring "ring ring" tone that callers usually hear when they call.
You can access the service through 2 interfaces:
(all prices are VAT excl)
You can register for the service by SMS or by portal (www.myt.mu/mobile)
To register by portal
To register by SMS
Send <fun> SPACE <Fun Tone code> to 8787
Example: send fun 100001 to 8787
There are 2 ways to get your password: via portal or by sms
Send <pwd> to 8787
Example: send pwd to 8787
The charging of the monthly subscription fee is based on relative validity that is if you register on 5 March 2016, you will be charged Rs 10 on that same day and the service will be valid up to 4 April 2016.
2 days before end of validity, you will receive a sms notifying you of the next deduction.
You can offer a Fun Tone to a friend by SMS or via portal.
Send <gift> SPACE <Fun Tone code> SPACE <friend's mobile number> to 8787
Example: send gift 100001 752xxxx to 8787
Present Fun Tone via portal
Connect to www.myt.mu/mobile and click on Fun Tones icon. You will be directed to Fun Tones portal.
Note: The receiver must be already a Fun Tone customer to obtain the gift. The person offering the Fun Tone will pay for the Fun Tone fee.
A maximum of 10 Fun Tones can be downloaded and assigned.
You can manage your Fun Tone by portal.
Managing Fun Tones via portal
By accessing your personal library via the portal.
Settings can be done:
The Fun Tones set in the Ordinary Setting page will be the default Fun Tone.
If you are a prepay customer, check that you have sufficient balance to pay for the monthly subscription fee. Also check the validity of the Fun Tone.
Once, you have downloaded a Fun Tone, you need to set it. You can set a Fun Tone via portal or by SMS.
Setting via portal
Send <set> SPACE <Fun Tone code> to 8787
Example: send set 100001 to 8787
You cannot download a fun tone which is due to expire within 1 month. The following message will be displayed ‘Hello the fun tone xxx does not exist’.
No. Fun Tones will not play as long as you are abroad. It will resume playing once you return back to Mauritius, provided that subscription has not yet expired or you have not unsubscribed to the service.
No, you need to have a my.t mobile prepay or postpay SIM card.
Yes, Fun Tones service is handset independent.
By accessing your personal library via the portal. The procedures are as follows:
You will be automatically deregistered from the service after one month.
Yes, only the Fun Tone will not be heard by your callers.
Windows Media Player
The Fun Tones remain in your personal library for 90 days.
With Express Copy, you can now copy a Fun Tone. When you call another person, you can copy his Fun Tone by just pressing on "*" on your mobile before the person takes your call.
A Hot Fun Tone code is numeric string of 1 to 5 digits. With this feature, we can specify special Fun Tone codes to some Hot Fun Tones for advertisement purpose.
The customer can purchase the Fun Tones easily by sending the special Fun Tone codes for e.g 111 or 222 etc
Hot Fun Tones have validity periods. The customer can only browse the Fun Tone before the validity periods end. The subscribers can then purchase them via portal and SMS.
You will obtain the Fun Tone within 24 hours.
Yes, the copied Fun Tone will be set as default.
Only Rs 9 for the Fun Tone. If the said Fun Tone is on promotion, then you will be charged the promotional price indicated on the portal.
It is the same as displayed on the portal.
Yes, you will be automatically registered for the service and you will get the Fun Tone. Then, you will be charged Rs 10/- for the monthly subscription fee and Rs 9/- for the Fun Tone.
By accessing ‘My Account’ via the portal.
The Fun Tone will not be copied. You will also be notified by sms.
The Fun Tone will not be copied. You will also be notified by sms.
Service presenting allows you to offer the service to another party who does not have the service. You will pay for the monthly subscription fee. The number of month that you want to offer will depend on you. The other party must respond to your offer by sending ‘yes’ to 8787 within 3 minutes after receiving your proposal for the service. Otherwise, the operation will be cancelled.
You can offer Fun Tones service by SMS only.
Send <serve> SPACE <number of monthgt; SPACE <friend's mobile numbergt; to 8787
Example: serve 2 752xxxx to 8787
The presentee will have to respond to your offer within 3 minutes, otherwise the operation will be cancelled.
You will be charged for the total number of months you have offered the service on the day. E.g if you have offered the service for 3 months to a friend, you will be charged Rs 30 on the same day.
No, he will be subscribed only for the service. He must then buy a Fun Tone or you can offer him a Fun Tone also. Refer to section ‘How to offer a Fun Tone’.
Your friend will start paying after the "offering" period has lapsed. He will receive notification sms and he can decide if he wants to keep the service.
Daily, Weekly 300MB, Weekly 800MB, Monthly 2GB
You can gift a package by SMS or by dialling *8900# and choosing option ‘gift data’
A my.t mobile prepay number + sufficient credit to gift the required package
No. The sender of the package will pay only the price of the package
No, the gift package is not automatically renewable
Validity is same as normal data package
No, only a my.t mobile Prepay can gift another active my.t mobile Prepay
Not for the time being
No. With gift data, you can send a predefined data package to another number and the amount is deducted only from the available credit on your account, not your data package.
Both sender and receiver will get a confirmation SMS. The receiver can also send query to 8684 to check if package is well provisioned.
Please check if:
If all of the above is correct, please call on 8900 for further assistance.
There is no limit. I can gift as many packages, so far as I have sufficient credit on my account
Yes, so far that there is a my.t mobile prepay SIM on the tablet.
You can subscribe by sending an SMS to 8684 or by using USSD.
A my.t mobile Prepay number + sufficient credit to subscribe.
No, Love Pack is not renewable
24 hours from time of activation
No, Love Pack is available only to my.t mobile prepay customers
Yes, my.t mobile Prepay customers in Rodrigues can also enjoy the Love Pack.
No. When you have a Love Pack on your account, your calls to other my.t mobile numbers will not be billed at all. Your free minutes will not be deducted as well.
No, with Love Pack you can make unlimited calls only to my.t mobile numbers. All calls to fixed and other operators will be deducted from your prepay credit
Please check if your package has been well provisioned by sending “query” to 8684. If yes, please call on 8900 for further assistance.
Please check if your package has been well provisioned by sending “query” to 8684. If yes, please call on 8900 for further assistance.
The service allows customers from Mauritius or abroad to buy airtime credit or data packs for any my.t mobile prepay mobile in Mauritius. This service can be accessed through www.myt.mu/mobile
To create an account, follow these simple steps:
Only a valid email address
This is a part of the policy to protect both your privacy and security. Furthermore, the terms of service will protect your rights.
Simply follow these steps:
It depends on your payment mode.
For Credit Card:
For Mobile Money:you need a registered Mobile Money mobile number;
For Scratch Card: A valid Scratch card number; or
For Mobile Credit: Sufficient credit on your prepay mobile phone
Customers will need: 1. An active my.t mobile Online Top Up account with a registered email address & password 2. An active my.t mobile prepay number 3. A mode of payment: A credit card, Mobile Money account, a valid scratch card or sufficient mobile credit (if purchasing data pack)
No. The service is available only to my.t mobile prepay numbers in Mauritius.
Here are the main reasons why your Top Up may fail:
To add/view/edit/delete your contacts, choose the option ‘my account’, then click on ‘my contacts’
Yes, on the Log in page, please click on ‘forgot password’. A link will be sent on your email address to reset your password.
You can use any of the following cards:
Yes, due to security reasons we do not store your credit card details.
If you are in Mauritius, payment will be done in local currency (i.e. Mauritian Rupee). If you are abroad, payment can be made using US Dollars.
Exchange rate fluctuates on a daily basis and are automatically updated to reflect these changes. The website will state the total amount the buyer will pay in his/her currency on the confirmation screen. Confirmation of payment implies you are agreeable to the applied exchange rate.
There is no transaction fee charged for using Online Top Up service. However please check with your respective banks for any applicable banking fee for using your credit cards.
Once the transaction is successful, you will receive the following forms of confirmation:
The amount of top up the my.t mobile prepay number will receive is displayed when you have selected a top up amount and is also visible in the 'transaction history' tab when you log in to your account. An SMS will be also sent to the receiver of Top Up
Once the my.t mobile prepay number is entered, we verify if it is a valid my.t mobile Mauritius prepay number. If not, you will be informed that the number is invalid. However, if you have topped up a wrong number but a valid my.t mobile Prepay number, no refund shall be issued to the buyer.
If the data package purchased is an auto-renewal package, the package will be renewed if there is sufficient credit on the mobile phone for which the data package is being bought. Otherwise, no renewal happens as do not store any payment details.
The package can be stopped by sending an SMS to 8684: stop
All information is transmitted through secured protocols (SSL - Secure Socket Layer); one of the most widely used and safest security protocols available on the web - you will see it being used at all leading sites.
When completing a credit card transaction, my.t mobile does not store your credit card information. All sensitive information is held by our payment processor who keeps this data secure to the stringent requirements of the Visa and MasterCard compliance teams, which include PCI compliance.
For Mobile Money payment, the paying Mobile Money number will be requested to enter his/her Mobile Money PIN on the paying mobile number. At no point will the website request the user to submit the PIN online.
This service allows my.t mobile Prepay & Postpay subscribers to have free access to Facebook via official Facebook app or m.facebook.com.
Yes, you need to have a minimum of Rs 6 credit on your account. However, the credit will not be decremented while using Free Facebook Offer!
Yes, the offer is applicable for both.
Yes, but since the offer is free of charge, it is better that the other mobile connects directly to the Mobile network and access the official Facebook app.
Yes, the tablet is a mobile device. If it contains a my.t mobile SIM and have at least Rs 6 credit, you can have access to the Free Facebook Offer
The Free Facebook Offer is available for my.t mobile customers. For Laptop and PC use your home broadband connection to access Facebook.
No, Free Facebook Offer is available even if you do not have a package but Prepay customers should have a minimum credit of Rs 6 in their account
As long as the access is within what is included in the Free Facebook Offer, your volume data in your package will not be deducted.
This might probably be due to other applications running at the background & accessing internet at the same time. To avoid this, kindly turn off other applications (Eg:email sync, calendar sync) or notifications which access internet
This can be mainly because when you turned ON mobile data on your smartphone, there are apps that will still try to access or sync with the internet in the background. Even if you stop all background activities of your apps on your smartphone and turn off automatic sync on mobile data, there may still be some activities that could happen in the background which may partly use your credit. We guarantee that usage of Facebook app, m.facebook.com and messenger app for the following is free and unlimited for my.t mobile Prepay & Postpay users:
This free Facebook Offer will allow much savings on your mobile data usage if you are a regular mobile internet user.
You can enjoy the Free Facebook Offer by accessing the official Facebook app or url m.facebook.com on your mobile browser. Official Facebook app available on Playstore for Android phone, App store for Apple devices, Blackberry world for blackberry devices and windows store for windows devices
You should have a smartphone or any mobile internet device.
Yes, you will have access to the Free Facebook Offer and the usage will not be deducted on your package
Yes. FREE access is valid only for domestic use. Data roaming charge will be applied while roaming.
Yes it is also available for all my.t mobile customers in Rodrigues.
WeChat is an instant messaging app that can be downloaded on any smartphone (Android, iOS, Windows, Symbian)
Text messaging, voice/video calls, sharing of photos and videos, gaming
There are 2 WeChat packages:
A my.t mobile Prepay SIM with a smartphone + sufficient credit to purchase the WeChat package
No. Any my.t mobile Prepay customer can subscribe to WeChat packages
Yes, WeChat packages are renewable, except when offered free on starter packs
No, WeChat packages are available only to prepay customers
No. the data allowance (1GB or 200MB) is limited to WeChat only. However, you can buy any other mobile internet package for browsing other than WeChat.
You will be billed for each MB used above your data volume allowance, i.e. Rs2.50/MB
No, these packages are limited for use with a my.t mobile Prepay SIM in Mauritius only.
Please check if your package has been well provisioned by sending “query” to 8684. For further assistance, please call 8900.
First of all, please check if your package has been well provisioned by sending “query” to 8684. If yes, it might be probably due to other applications running in the background and which are accessing the internet at the same time. To avoid this, kindly turn off the other apps or notifications which are consuming mobile internet. If the package has not been provisioned, please call on 8900 for assistance.
Yes. All the numbers associated to your Account ID will be displayed on your Selfcare account.
A customer ID is an access code that will give access to all accounts of a given customer. It is used mainly by SMEs, Corporates & Ministries.
No, registration and access to Selfcare is free of charge.
To have access to the new enhanced Selfcare, you need to register again.
Your usage and detailed usage are updated every hour.
Only credit cards can be used (Visa Card/Master Card)
Payment by Credit Card is performed through SBM’s secured Payment Gateway. SBM is constantly helping its customers to minimize online fraud and above all, providing a comfortable level of protection to its merchants by proposing the latest security standards of Visa, MasterCard and UnionPay International (UPI) as well as the use of the Verified by Visa (VbV), MasterCard Secure Code and UnionPay Online Payment (UPOP) to merchants.
Credit card details can be safely submitted directly to SBM’s payment Gateway
Bills for the last 12 months are available on Selfcare.
On your Selfcare homepage, click on and change your password under Password.
On your Selfcare homepage, click on Services > Usage. Then, choose the type of usage you want to view (SMS, Calls, Data...) and select the appropriate Start and End dates.
No, Selfcare does not allow any partial payment.
On your Selfcare homepage, click on Services > Add Services > Mobile Internet. Choose the package that best suits your needs and follow the steps.
On your Selfcare homepage, click on My Requests > Send requests. In Quick Solutions, search the answers for your queries or click on Report if you need further help.
On your Selfcare homepage, click on Services > Change Plan. Then, select the offer that best suits your needs and follow the steps.
On your Selfcare homepage, click on My Requests. Under Request history, you will see all requests created and their status.
On your Selfcare homepage, click on Payments. Go to Payments and you will have an overview of all previous bills settled.
On your Selfcare homepage, click View/Pay Bill. Select the bill(s) you want to settle, click on Pay and follow the steps.
If you cannot add any service or change plan means that you are a fleet user.
If you are already registered on your new Selfcare and do not have access to it, please ensure that the SIM you are using has not changed ownership.
If you are a postpay customer,
On you Selfcare homepage, click on Services > Add Services > Calling Abroad. Then, select Roaming and follow the next steps.
If you are a prepay customer, Please consult our website for more information.