my.t support

5G is the fifth generation of mobile network technology. It takes mobile data connectivity to the next level, increases speed and reduces latency. Connecting people, devices, machines and virtually everything, 5G will transform the way we live, work and play.

5G is around 10 times faster than 4G. Average speeds can range from 200Mbps to 700Mbps and peak speeds can reach up to 1Gbps.

Speeds may vary depending on devices, location and other environmental factors.

• It will transform the way we live and can help make life better.
• It will set the stage for new opportunities and help make significant improvements in various fields.
• It is a futureproof technology for Internet of Things (IoT), Augmented and Virtual Reality (AR/VR) and smart cities.

• Superfast data connection for smoother downloads and seamless streaming.
• Connecting multiple devices without compromising network quality even in busy places.
• Increased responsiveness with low latency.

With IoT, there will be massive data exchange among large numbers of connected devices. And we will need extremely increased capacity, stable and secure connectivity and low latency. Hence 5G is considered as a key driver for IoT.

5G coverage is available in several regions nationwide including Rodrigues. We are expanding our 5G coverage for you to enjoy a better experience. Click here  to find out 5G covered areas.

To be able to experience 5G, you need:

1. A 5G compatible device 
2. A my.t 5G SIM (USIM).
3. An active 5G unlimited mobile data pack.
4. To be in a my.t 5G coverage.

You can call us on 8900. In case you are still using an old 3G SIM, we will swap it for a 5G-ready SIM for free.

For my.t Prepay 

For my.t Postpay 

If you are not subscribed to any 5G mobile data pack or you are surfing the internet using Pay As You Go (PAYG), you will not have access to 5G.  We recommend that you subscribe to an unlimited mobile data pack.

Huawei users

Go to Settings > Mobile network > Mobile data > Preferred network mode > Choose NR/LTE/WCDMA/GSM auto

iPhone users

Go to Settings > Mobile data > Mobile Data Options > Voice & Data > Choose 5G Auto

Steps to enjoy 5G experience on your iPhone

Samsung users

Go to Settings > Connections > Mobile networks > Network mode > Choose 5G/LTE/3G/2G

Whether you use 4G or 5G to download a 10GB movie, you’ll use the same amount of data. However, 5G gives you a faster connection, making surfing, streaming and gaming seamless.

There will be no disruption in your mobile service. You will continue to enjoy seamless 4G/3G connectivity on my.t mobile network.

We have a wide range of 5G compatible devices. Discover here.

It depends. Under certain conditions, using 5G can consume more battery power than 4G. The phone’s power consumption depends on the specific service and network environment. More battery power will be consumed when services with large data consumption (such as video streaming and gaming) are running, or when the network signal is weak.

Compared to 4G, 5G provides faster network speeds per unit of time, indicating a larger power consumption.

To save battery, on your phone’s settings screen, set the 5G Power Saving mode to automatically switch between 4G and 5G networks to save battery.

To be able to experience 5G, you also need:

1. A 5G compatible router/modem
2. A my.t 5G SIM (USIM)
3. An active unlimited mobile data pack.
4. To be in a my.t 5G coverage

There may be different reasons for that:

1. You may have exceeded your daily volume allowance of your 5G mobile data pack.
2. If you are not subscribed to any 5G mobile data pack and you are surfing the internet using Pay As You Go (PAYG), you will not have access to 5G.
3. You may be in a zone with a low coverage or saturated with many users orwithin a building where indoor coverage is poor.
4. There could be a technical issue with your device.

For support, call us on 8900 (residential customer) or 8919 (business customer)  

While a 5G hotspot is not meant to replace Wi-Fi, it can be used as an alternative solution when no Wi-Fi or only very slow Wi-Fi is available. Our my.t home fibre broadband coverage islandwide and it provides very high speed Internet and good quality Wi-Fi to households.

No. The 5G label on your home Wi-Fi router indicates that it operates in the 5GHz(gigahertz) spectrum band. Wi-Fi is based on a different technology than 5G (fifth-generation wireless).

Availability of 5G overseas will depend on roaming agreements with other operators.

For support, call 8900 (residential customer) or call 8919 (business customer).

Yes, you can. You will only need to change your phone settings.

For Huawei:

1. Go to Settings > Mobile network > Mobile data > Access Point Names (APNs) > New APN
2. Set Name to 5g
3. Set APN to 5g
4. Save your settings

For Samsung:

1. Go to Settings > Connections > Mobile Networks > Access Point Names (APNs)
2. Set Name to 5g
3. Set APN to 5g
4. Save your settings

Currently 5G roaming is not available. However, one can still roam on my.t mobile 4G network.