myt support

myt care app is an all-in-one app which enables you to manage all your myt and Telecom services: Fixed line, Internet & TV, myt Prepay, myt Postpay.

You can now subscribe to/ upgrade your myt services, pay your MT bills, get your bill statements, get your PIN & PUK, and find immediate solutions via self troubleshooting among others.

All your services can now be accessed and easily managed on-the-go on your myt care app.

Any myt customer (Fixed line, myt home, myt mobile) both in Mauritius and Rodrigues can use the app. All you need is a smartphone/tablet and any local SIM (myt mobile or any other operator) registered under your name.

Note: You cannot manage a SIM registered in the name of a company/organization.

Yes, myt care app is a free service. No subscription fee nor monthly charges is applicable.

Yes, Wi-Fi or mobile data is required to use the app. myt care app is zero-rated i.e., myt mobile customers will not pay data charges when using the app. However, data charges will apply when you go to other websites/external links from the app (e.g. Flight Info, FOREX, etc.).

Yes.

To download myt care app, please ensure you have either one of the following smartphone version:

1. Android 9 or latest
2. Huawei 9 or latest
3. iOS Version 11 or latest

myt care app is available on APP Store, Play Store, App Gallery.

• iPhone users – [Tap here] to download from App Store.
• Android users – [Tap here] to download from Play Store.
• Huawei users – [Tap here] to download from App Gallery.

Please note that data charges may apply when downloading the app.

myt care app requires a minimum storage capacity of 300MB.

• Download myt care app
• Tap on “Register”
• Agree to the Terms and Conditions
• Tap on “Create Account”
• Scan the front and back of your NID Card (scan your Passport if you’re not a Mauritian citizen)
• Input your mobile number to receive OTP
• Input OTP on myt care app
• Enter mPIN

All myt services linked to your NID number will automatically appear on your myt care app.

Scanning your NID card is required as proof of verification and enhances security of your account(s). It helps us identify the customer and it also ensures that the customer complies with all legal and regulatory requirements with respect to myt care app.

• Make sure that there is no glare when scanning your NID.
• You can hold your NID in your hands when scanning.

If you still cannot scan your NID, contact us on 8900.

1. Go on the myt home section on your myt care app and tap on “Manage Account”
2. Choose “myt home”
3. To add a Fixed account, you can either scan the QR code of your 3 Fixed bills (not older than 3 months) or do it manually by filling in the required information.

If you still do not see your Fixed accounts, call 8902.

1. Go on the myt Prepay section on your myt care app and tap on “Manage account”
2. Choose “myt mobile”
3. Fill in the required information

If you still do not see your myt Prepay account, call 8900.

1. Go on the myt Postpay section on your myt care app and tap on “Manage account”
2. Choose “myt mobile”
3. Fill in the required information

If you still do not see your myt Postpay account, call 8900.

Yes, you will still be able to view our products and services.

Yes, you can register to myt care app even if you don’t have a myt mobile SIM. You can manage your myt Fixed line / myt home account and subscribe/upgrade to new services.

myt care app allows you to:

1. View your account information
2. View your bill statement(s)
3. View status of TV decoder and Wi-Fi router at your premises
4. Track your internet usage
5. Subscribe to a new Fixed line
6. Subscribe to and/or upgrade Internet & TV services on an existing Fixed line
7. Subscribe to Value Added Services on your Fixed line (e.g. Call Waiting, Caller-Line identification, etc.)
8. Download and Share your bill(s)
9. Register to eBill services to receive your bills by email
10. Pay your bill(s)
11. Download and Share your receipt after bill payment
12. Access to support for any issues, including reboot of home equipment, change of Wi-Fi password, visibility on status of requests

Go on the myt home section on your myt care app and select the service you wish to upgrade and follow the on-screen steps.

Yes, all accounts registered under your NID will appear on your myt care app.

In case you do not see all your Fixed accounts, call 8902.

On the myt home section, your current offer will appear on top (e.g: 50Mbps TV & Broadband). Tap on the offer to view all the services you are subscribed to.

On the myt home section, your current offer will appear on top (e.g: 50Mbps TV & Broadband). Tap on the offer and scroll down to see your internet usage.

Yes, you may change your password via the app:

• On the myt home section, scroll down & select “Secure Wi-Fi”
• Insert the new password & tap on “Save”

Note: You will have to insert the new password on all your devices at home.

myt care app allows you to:

• View your current prepay balance
• View details of your internet usage
• View your SIM information (PIN, PUK and Network Status)
• Recharge your own account or another myt mobile account with airtime
• Get Emergency credit if your balance is less than Rs 5.00
• Buy data pack for yourself or for a friend
• Swap to eSIM
• Access to Support for any issues

On the myt Prepay section on your myt care app, tap on “Recharge” and follow the on-screen steps.

On the myt Prepay section on your myt care app, tap on ”Buy pack” and follow the on-screen steps.

Go on the myt Prepay section, scroll down to “Discover myt services” and select the service (eSIM etc) you wish to upgrade and follow the on-screen steps.

myt care app allows you to:

• View your myt Postpay account information and your internet usage
• View your SIM information (PIN, PUK and Network Status)
• View your bill statement(s)
• Upgrade your Postpay offer
• Subscribe to new services
• Subscribe to Value Added Services on your myt Postpay (e.g. Call Waiting, Caller-Line identification, etc.)
• Pay your bill(s)
• Download and Share your bill(s)
• Download and Share your receipt after bill payment
• Swap to eSIM
• Access to support for any issues

On the myt Postpay section of your myt care app, select the service you wish to upgrade and follow the on-screen steps.

Yes, you can manage another person’s myt home and myt mobile (Prepay and Postpay) accounts.

• Go on the myt home section
• Tap on “Manage account”
• Select “myt home”
• Enter Owner’s details and scan 3 Fixed bills (not older than 3 months) or Fill in the Bill Number* of 3 Fixed bills manually.
• Owner will receive an OTP with request for consent on his/her mobile number.
• You need to enter the OTP on your myt care App to have access to his/her Fixed account.

Owner will receive a confirmation message that you are now managing his/her account.

*How to get Bill Number?

Contact us on 8900. Our team will be happy to assist you.

• Go on the myt Prepay section
• Tap on “Manage account”
• Select “myt mobile”
• Input the NID and mobile number of the Owner
• Owner will receive an OTP with request for consent on his/her mobile number.
• You need to enter the OTP on your myt care App to manage his/her myt Prepay mobile number.

Owner will receive a confirmation message that you are now managing his/her account.

Contact us on 8900. Our team will be happy to assist you.

• Go on the myt Postpay section
• Tap on “Manage Account”
• Select “myt mobile”
• Input the NID and mobile number of the owner
• Owner will receive an OTP with request for consent on his/her mobile number.
• You need to enter the OTP on your myt care App to manage his/her myt Postpay mobile number.

Owner will receive a confirmation message that you are now managing his/her account.

Contact us on 8900. Our team will be happy to assist you.

No, the myt care app allows you to manage as many accounts as you wish.

• Go on myt home/ myt Prepay/ myt Postpay section
• Tap on “View Accounts”
• Tap on “Other Account(s)”
• Tap on the delete icon next to the account you want to delete.

Owner will receive an SMS that you have stopped managing his/her account.

Please visit any Telecom Shop with your NID card or call 8900.

• Go to “Settings” at the bottom of your Home screen and select “My profile”
• Tap on “Add”
• Input your email address and tap on “Continue”
• You will receive an OTP by email
• Enter the OTP received by email on your myt care App
• Your email address will be registered

• Make sure that there is no glare when scanning your NID.
• You can hold your NID in your hands when scanning.

If you still cannot scan your NID, contact us on 8900.

Open your myt care app, tap on “Forgot mPIN” and follow the on-screen steps.

You will need to download the myt care app on the new smartphone and tap on ‘Login’. Follow the on-screen steps on the app and set a new mPIN.

On the Home screen, go to “Support” or Contact us on 8900.

1. Go to “Support” at the bottom of your Home screen
2. Tap on “I need help for my mobile number” or “I need help for my Fixed number”
3. Follow the instructions provided

Contact us on 8902. Our team will be happy to assist you.

Contact us on 8900. Our team will be happy to assist you.

Delete your existing account on myt care app and re-register with your new number. Or you can contact us on 8900.

• Go to “Settings” at the bottom of your Home screen and tap on “My Profile”
• Tap on “Delete account”

Contact us on 8900 and ask our agent to deactivate your myt care app account.

You will be contacted by our team within two working days.

You can request new orders once your pending order(s) are completed.

Note: You will be notified by SMS as and when your pending order(s) are being processed.

Yes, you can login to myt care app on multiple devices.

• Download myt care app on another device.
• Tap on “Login”
• Input your NID number
• Enter your mobile number to receive an OTP
• Insert the OTP on myt care app
• Create your mPIN

All accounts linked to your NID number and your managed accounts (if any) will automatically appear on your myt care app.

Your account can be managed by several persons.

You can pay all your Mauritius Telecom bills (myt home and myt Postpay) on the myt care app.

You can pay your MT bill(s) by myt money or by credit card/ authorized debit card.

1. Tap on “Bills” at the bottom of the Home screen
2. Select the bill you want to pay
3. Select myt money as your mode of payment and tap on “Pay”

Enter your myt money PIN to confirm payment

• Tap on “Bills” at the bottom of the Home screen
• Select the bill you want to pay
• Select credit card as your mode of payment and tap on “Pay”
• Enter your bank card details
• Tap on “Pay Now”

Your MT bill is cleared on the same day.

Yes, tap on “Bills” at the bottom of your Home screen to view all your bill statements.

Yes, go to “Bills” at the bottom of your Home screen, tap on “History” and select  “View receipt”.

No, you need to pay the total amount of an unpaid bill.

Go to “Bills” at the bottom of your Home screen and tap on “History”.

Yes, you will get an in-app notification whenever a new bill is issued.

You will get an in-app notification two days prior to the due date so that you do not miss your payment.

Itemized bill is not available on myt care app. Please go to selfcare.telecom.mu  or  visit a Telecom Shop with your NID card if you need an itemized bill.

An eBill, short for electronic bill, is a digital or online version of a traditional paper bill. It is sent electronically via email, online portals, or mobile apps instead of being delivered through postal mail.

You can register on myt care app

• On the myt home section, tap on “Register to eBill”
• Tap on “Add” in section ‘Bill by email’
• Enter your email address to receive your OTP
• Enter the OTP received by mail on the app
• Your email will be registered

Yes, eBill is a free service.

Yes, eBill contains the same information as a paper bill.

Yes, eBills are secure as they are delivered through your registered email.

You can view your eBills using any PDF reader software.

You can receive your eBill on a maximum of 5 email addresses.

No. Once subscribed to eBill, you will no longer receive your bills by post.

Yes, eBills are available in PDF format, so you can print them easily.

You can always access your previous eBills through your mail.

Contact us on 8900. Our team will be happy to assist you.

Contact us on 8900. Our team will be happy to assist you.

Yes, you can subscribe to eBill for multiple accounts using the same email address.

• Go on the myt home section
• Tap on “Register to eBill”
• Tap on “Add” in section ‘Bill by email’
• Add your email address
• You will receive an OTP on the email address
• Enter the OTP received by email on your myt care App
• Your email address will be added

You can update your email address on myt care app

• Go on the myt home section
• Tap on profile icon 
• Tap on “Add” in section ‘Bill by email’
• Add your new email address
• You will receive an OTP on your new email address
• Enter the OTP received by mail on your myt care app
• Your new email address will be added

To remove your old email address, tap on the delete icon next to it. 

Or you can contact us by email on contact@telecom.mu or call 8900

• Go on the myt Postpay section on your myt care app
• Tap on profile icon 
• Tap on “Add” in section ‘Bill by email’
• Add your email address
• You will receive an OTP on the email address
• Enter the OTP received by email on your myt care app
• Your email address will be added
• Enter the OTP received by email on your myt care app
• Your email address will be added

• Go on the myt Postpay section
• Tap on profile icon 
• Tap on “Add” in section ‘Bill by email’
• Add your new email address
• You will receive an OTP on your new email address
• Enter the OTP received by email on your myt care App
• Your new email address will be added

To remove your old email address, tap on the delete icon next to it. 

Or you can contact us by email on contact@telecom.mu or call 8900

Itemized bill is not available on myt care app. Please go to selfcare.telecom.mu  or  visit a Telecom Shop with your NID card if you need an itemized bill.