my.t support

You will be able to enjoy Business Boost offers 30Mbps, 80Mbps and 500Mbps.

Unfortunately Business Boost 1Gbps offer will not be available for the time being.

A gigabit is the fastest fibre internet connection in Mauritius. It is one gigabit per second (Gbps) or 1,000 megabits per second (Mbps) – which is 100 times faster than the traditional 10Mbps speed.

This means that you can do everything you already do online, but a lot more of it, and faster.

Moreover, in the 1Gbps offer, you also benefit from the following without any additional cost:

• 50GB mailbox
• A domain name of type .com/.org/.net/.info/.biz for the first year
• Microsoft Teams
• 1TB cloud storage
• 61+ TV channels to entertain your customers

With LAN cable, 1Gbps is the theoretical maximum speed you can reach with your laptop. In practice, due to overheads in data transmission, most of the time, you will experience around 940Mbps.

It is recommended to use Wi-Fi 6 compatible devices to experience 1Gbps. However, there are several factors that can limit your actual speed. For example, distance from your Wi-Fi router, number of simultaneous connected devices, obstacles such as wall

For smartphones & tablets, you can easily check your device specifications on GSMArena.com. If Wi-Fi ax/6 is mentioned, it implies that your device supports Wi-Fi 6 protocol.

We recommend that you carry out a speedtest on http://speedtest.telecom.mu on a laptop/ PC with CAT6 LAN cable connected. When doing the speed test, ensure you’re not using the Internet for anything else while you’re testing it.

Don’t forget to clear your browser’s cache.

Also, remember that no speed test is perfect and all you are testing with an Internet speed test is how well your current connection works between your device and the testing server itself.

Actual speeds experienced may vary due to the factors below:

• Your device capability & specifications 

Example 1: PC/ Laptop connection using LAN

Laptop with Fast Ethernet port will support up to 100Mbps only, even if your Internet connection is higher. 

Example 2: Smartphone/ Tablet/ Laptop connection using Wi-Fi

Devices that support only Wi-Fi 4 or less will be limited to a maximum of 200Mbps even if your Internet connection is higher.

• Your devices’ performance based on operating system, usage and applications installed. 

The number of concurrent devices connected to the internet. 

Example: If you have multiple devices connected to internet

1. Smart TV connected
2. Cameras connected to the internet
3. Laptop/PC connected
4. Smartphones connected
    

• Distance & obstacles for Wi-Fi connectivity 

Example: Distance between the device using internet & the Wi-Fi router, the Wi-Fi network used (2.4GHz or 5GHz), walls …
 

• Devices connected via existing Wi-Fi Extenders or Access Points 

The upload and download speed will be less than the speed you will experience when connected to your Wi-Fi router.

The difference between 2.4GHz and 5GHz is about range and speed.

If you want better range, use 2.4GHz.

If you need higher speed/ performance, use the 5GHz.

Save time, go online!

To subscribe to the new Business Boost offer, simply click here and follow the instructions. If you need more guidance, you can also Visit your nearest Telecom Shop or send us an email at businesscontact@telecom.mu.

Do bring/attach:

• A copy of your BRN
• Certificate of Incorporation
• VAT Certificate (where applicable)
• National Identity Card of the company’s director or the authorized signatory
• Your filled & signed Business Boost order form

Our agents will contact you to schedule an appointment at your premises for installation after you register for the service.

Your existing Business Boost offer will automatically migrate to the new offers in the coming weeks. You shall be notified when your Business Boost offer migration is completed.

E.g. 
      1. Business Boost 20Mbps will be migrated to new Business Boost 30Mpbs offer
      2. Business Boost 50Mbps will be migrated to new Business Boost 80Mpbs offer
      3. Business Boost 100Mbps will be migrated to new Business Boost 500Mpbs offer

 Your bandwidth will be increased to the new offers without affecting your current TV subscription.

Your existing Wi-Fi router supports both new Business Boost 500Mbps and 1Gbps offer.

Furthermore, the upgrade will be done remotely.

Unfortunately, the old Business Boost offers shall no longer be commercialised.

You may upgrade your Business Boost offer at any point in time directly on our website.

However, if you wish to downgrade your offer, a one-off processing fee of Rs. 500 (VAT excl.) will apply.

Your Wi-Fi networks will remain unchanged and you will be able to choose between your two independent Wi-Fi networks:

• 4 GHz Wi-Fi network
• 5 GHz Wi-Fi network

Depending on your device compatibility (PC/laptop/others), you will be automatically connected to the 5 GHz Wi-Fi network else you will be connected to 2.4 GHz Wi-Fi network.

• Connect via Wi-Fi

Depending on your device compatibility (PC/laptop/others), you will be automatically connected to the 5 GHz Wi-Fi network else you will be connected to 2.4 GHz Wi-Fi network.

• Connect via cable

Connect the Ethernet cable (RJ45 cable recommended) at the back of your Wi-Fi router in either LAN port 1 or LAN port 4 to the LAN port of your PC/laptop.

Changing your Wi-Fi name and password is simple. Grab your laptop and connect to your router’s rood admin interface to change the Wi-Fi name and password.

If you need more guidance, you can also Call us on 8901.

With the Microsoft 365 mailbox, you will get a better experience that matches your needs with:

• Storage space of up to 50GB;
• Email data is secured and protected from advanced threats;
• Built in security & privacy features and automatic upgrade update;
• Secure email access from anywhere on Smartphones;
• Enhanced data loss prevention features.

When you subscribe to any new Business Boost offer, you will get one mailbox free of charge. The mailbox capacity differs for each offer chosen.

Just send us an email on businesscontact@telecom.mu with your request.

If you need more guidance, you can also Call us on 8901.

TV Bouquet starter gives you access to a wide range of TV channels such as:

• News
• Music
• Documentary
• Lifestyle
• Local channels
• Kids
• Generaliste

Do it directly with your remote control. Simply press on the red button, select the channel you would like to subscribe to and follow the instructions to get your channel instantaneously.

You can also call us on 8901 or Visit your nearest Telecom Shop

You just need to pop in any Telecom Shop with your old decoder to swap for the my.t Smart Box. Your checklist when visiting your nearest Telecom shop:

• Your old decoder, remote control, power cable
• Your Business Registration Certificate, National Identity Card of the company’s director or the authorised signatory and an authorisation letter on your company’s letterhead in case you are not the director or the authorised signatory.

A minimum subscription period of 12 months is applicable on all the offers.

In case of cancellation before 12 months, a fixed penalty fee of Rs. 5,000 (VAT excl.) will be charged. After the minimum subscription period, no penalty fees are charged.

To cancel your subscription period after your minimum subscription period, we recommend you to notify us 1 month in advance.

In case of negligence where the equipment is lost or tampered a penalty fee will be applied as per below.

Tariffs are VAT exclusive.