my.t support

For each of our internet offers, we've made sure that you can enjoy a comfortable volume allowance.

Check them out:
– 1Gbps: up to 20TB
– 500Mbps: up to 12TB
– 200Mbps: up to 8TB
– 60Mbps: up to 5TB

Even when your volume allowance is used up, you will still be able to browse (reduced speed).

You will be able to enjoy Business Boost offers 60Mbps, 200Mbps and 500Mbps.

Unfortunately, Business Boost 1Gbps offer will not be available for the time being.

With LAN cable, 1Gbps is the theoretical maximum speed you can reach with your laptop. In practice, due to overheads in data transmission, most of the time, you will experience around 940Mbps.

It is recommended to use Wi-Fi 6 compatible devices to experience 1Gbps. However, there are several factors that can limit your actual speed. For example, distance from your Wi-Fi router, number of simultaneous connected devices, obstacles such as wall.

For smartphones & tablets, you can easily check your device specifications on GSMArena.com. If Wi-Fi ax/6 is mentioned, it implies that your device supports Wi-Fi 6 protocol.

We recommend that you carry out a speed test on http://speedtest.telecom.mu on a laptop/ PC with CAT6 LAN cable connected. When doing the speed test, ensure you’re not using the Internet for anything else while you’re testing it.

Don’t forget to clear your browser’s cache.

Also, remember that no speed test is perfect and all you are testing with an Internet speed test is how well your current connection works between your device and the testing server itself.

Actual speeds experienced may vary due to the factors below:

Your device capability & specifications

Example 1: PC/ Laptop connection using LAN

Laptop with Fast Ethernet port will support to 100Mbps only, even if your Internet connection is higher.

Example 2: Smartphone/ Tablet/ Laptop connection using Wi-Fi

Devices that support only Wi-Fi 4 or less will be limited to a maximum of 200Mbps even if your Internet connection is higher.

Your devices’ performance based on operating system, usage and applications installed.

The number of concurrent devices connected to the internet.

Example: If you have multiple devices connected to internet

1. 1. Smart TV connected
   2. Cameras connected to the internet
   3. Laptop/PC connected
   4. Smartphones connected
      
      

Distance & obstacles for Wi-Fi connectivity

Example: Distance between the device using internet & the Wi-Fi router, the Wi-Fi network used (2.4GHz or 5GHz), walls …

Devices connected via existing Wi-Fi Extenders or Access Points

The upload and download speed will be less than the speed you will experience when connected to your Wi-Fi router.

Save time, go online > myt.mu/business/

If you need more guidance, you can also Visit your nearest Telecom Shop or send us an email at businesscontact@telecom.mu/8901@telecom.mu.

Do bring/attach:

• A copy of your BRN
• Certificate of Incorporation
• VAT Certificate (where applicable)
• National Identity Card of the company’s director or the authorized signatory

Your filled & signed Business Boost order form 

A one-off installation fee of Rs. 2,500 (VAT excl.) is applicable.

Our agents will contact you to schedule an appointment at your premises for installation after you register for the service.

Your existing Wi-Fi router supports both new Business Boost speed. Furthermore, the upgrade will be done remotely.

You may upgrade your Business Boost offer at any point in time directly on myt.mu/business/.

However, if you wish to downgrade your offer, a one-off processing fee of Rs 500 (VAT excl.) will apply.

With the new Business Boost offer, you will get a better experience that matches your needs with:

• Higher download speed;
• Higher upload speed
• Higher volume allowance
• Better SLA

Your Wi-Fi networks will remain unchanged and you will be able to choose between your two independent Wi-Fi networks:

• 4 GHz Wi-Fi network
• 5 GHz Wi-Fi network

Depending on your device compatibility (PC/laptop/others), you will be automatically connected to the 5 GHz Wi-Fi network else you will be connected to 2.4 GHz Wi-Fi network.

• Connect via Wi-Fi

Depending on your device compatibility (PC/laptop/others), you will be automatically connected to the 5 GHz Wi-Fi network else you will be connected to 2.4 GHz Wi-Fi network.

• Connect via cable

Connect the Ethernet cable (RJ45 cable recommended) at the back of your Wi-Fi router in either LAN port 1 or LAN port 4 to the LAN port of your PC/laptop.

Changing your Wi-Fi name and password is simple. Grab your laptop and connect to your router’s root admin interface to change the Wi-Fi name and password.

If you need more guidance, you can also Call us on 8901.

When you subscribe to any new Business Boost offer, you will get one mailbox free of charge. The mailbox capacity is 1GB and email type is company@myt.mu.

Just send us an email on businesscontact@telecom.mu with your request.

If you need more guidance, you can also call us on 8901.

If you have my.t Smart Box, TV Bouquet starter gives you access to a wide range of TV channels such as:

• News
• Music
• Documentary
• Lifestyle
• Local channels
• Kids
• Generaliste

Do it directly with your remote control. Simply press on the red button, select the channel you would like to subscribe to and follow the instructions to get your channel instantaneously.

You can also call us on 8901 or Visit your nearest Telecom Shop.

TV packs, available for my.t home customers, are also available for Business Boost customers. The same tariff apply. However, pre-requisite for subscription is TV Bouquet Starter.

Installation at business location differs from installation at residential customers. At a business location, additional works, like trunking, false ceiling, piping and others are required.

Unlimited fixed voice calls in my.t home 1Gbps is intended for individual use only, unlike in a business, where many employees use a single line.

Smart Wi-Fi devices are a part of my.t home broadband offers in view of extending the Wi-Fi coverage of homes. For businesses, more robust solutions are tailor made based on your business location & specific needs. Get in touch with your Account Representative or email us at businesscontact@telecom.mu. 

However, if you think the Smart Wi-Fi devices will suit your Wi-Fi requirements, you may purchase them in one of our Telecom Shops.

A minimum subscription period of 12 months is applicable on all the offers.

In case of cancellation before 12 months, a fixed penalty fee of Rs. 5,000 (VAT excl.) will be charged. After the minimum subscription period, no penalty fees are charged.

To cancel your subscription period after your minimum subscription period, we recommend you to notify us 1 month in advance.

In case of negligence where the equipment is lost or tampered a penalty fee will be applied as per below.

Tariffs are VAT exclusive.