my.t support

my.t money Superapp is a revolutionary mobile wallet application with more features, offering you exciting new ways of managing your money.  The service consists of a mobile app which follows international payment security standards and is the first platform in Mauritius that caters for digital self-registration.

my.t money Superapp is accessible to anyone with a smartphone and a local SIM card in Mauritius or Rodrigues.

Here is a list of amazing features designed to ease your daily activities:

• Move money digitally from your bank account to your my.t money wallet and from your wallet to any bank account.
• Scan any QR code displayed at merchants to make your payments easier (shops, restaurants, supermarkets, filling stations and many more).
• Transfer funds directly to other my.t money users or request funds from other my.t money users.
• Recharge your my.t mobile with airtime or data package.
• Sharing of bills among yourself and your friends.
• Stay in control of your savings with the new ‘Saving Pots’ feature.
• View your current finances and create your own budget with your own personalised Personal Financial Management (PFM).
• Schedule any payment or transfers for the future without any worry.
• Pay any utility bills at your own comfort (Mauritius Telecom, CEB & CWA).
• Enjoy a hassle-free journey to pay any partners available from our partner app (e.g.: SICOM Insurance, Rogers Capital, UOM, 361 and many more)

Yes, Wi-Fi or mobile data is required to use my.t money Superapp.

Data charges may apply, we recommend you check the tariff with your mobile operator.

Yes, my.t money Superapp follows international payment security standards and is regulated by the Bank of Mauritius (BOM). It is fully compliant with the Data Protection Act 2017 and all transactions are validated by your PIN.

Yes, my.t money Superapp is a free service with no monthly subscription charges.

my.t money Superapp is regulated by the Bank of Mauritius (BOM) and complies to all regulations pertaining to this type of service.

If you are an existing my.t money user, simply access your my.t money app from your smartphone and you will be prompted to upgrade the app. Click on ‘upgrade’ and follow the simple steps.

If you are a new user, you can download the Superapp directly from App Store, Play Store or App Gallery.

• iPhone users – Click here to download from App Store.
• Android users – Click here to download from Play Store.
• Huawei users – Click here to download from App Gallery.

Please note that data charges may apply when downloading the app.

The Superapp requires a minimum storage capacity of 300MB.

To download my.t money Superapp, please ensure you have either one of the following smartphone version:

• Android 6 or later.
• Huawei 6 or later.
• IOS Version 11 or later.

Once the Superapp has been downloaded and accessed, you are required to click on ‘Login’ and follow the easy on-screen steps.

Kindly ensure that you have your National Identity Card (NID) or passport and a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement) to register for a higher daily transaction limit.

We need your email address to communicate important messages to you. You can set your preference regarding promotional materials. 

Yes, your PIN format is still 4 digits and same PIN may be set.

However, less secured PIN such as date of birth and sequential numbers (e.g.: 1234) will not be accepted.

You can connect your bank account by selecting your respective bank from the list displayed.

Please ensure that, for security purposes, the mobile number used for logging in my.t money Superapp should be same as the one registered with the bank so as to ensure two-factor authentication.

We recommend you log in using the same mobile number registered for my.t money Superapp and at bank level. Alternatively, you shall be required to amend the mobile number registered with your respective bank(s).

If you have selected a daily spending limit of Rs. 5,000 when you first logged in, requesting for a higher limit is easy. Follow the simple steps below:

• Click on ‘profile’ on the top left corner
• Select ‘settings’ and change your ‘Daily transaction limit’, up to Rs. 50,000.

Kindly ensure that you upload a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement). Your new limit will be updated within the same working day.

Once you log in, your balance and your 6-month transaction history will be carried forward to your my.t money Superapp.

In case of any issue, contact us on 8908.

Once the Superapp has been downloaded and accessed, click on ‘Register’ and follow the easy on-screen steps below:

• Scan your National Identity Card (Mauritian customers) / Passport (Foreigners Only)
• Give us your correct and registered address
• Carry out your self-registration with a selfie from your smartphone
• Link your bank account for a quick and easy cash in process
• Upload your proof of address (not older than 3 month) to get your Rs. 50,000 daily spending limit.

Kindly ensure that you visit your nearest Telecom Shop with your National Identity Card (NID) or passport and a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement) to complete your registration.

We strongly recommend you visit your nearest Telecom Shop, our staff will assist you.

my.t money Superapp is the first platform that caters for digital self-registration for new customers.

Look into the camera, smile and blink to take a selfie? and complete your face-to-face matching and registration at your convenience.

Unfortunately, it is mandatory you complete the registration with your own mobile number on which an OTP will be sent for validation. Furthermore, your NID and selfie will be captured to ensure face match and authentication.

You can connect your bank account by selecting your respective bank from the list displayed.

Please ensure that, for security purposes, the mobile number used for logging on my.t money Superapp should be same as the one registered with the bank to ensure two- factor authentication.

We recommend you log in using the same mobile number registered for my.t money Superapp and at bank level. Alternatively, you shall be required to amend the mobile number registered with your respective bank(s).

Please ensure that, for security purposes, the mobile number used for logging on my.t money Superapp should be same as the one registered with the bank to ensure two- factor authentication.

If problem persist, contact us on 8908 or visit your nearest Telecom Shop.

Source of income details are mandatorily required by the Bank of Mauritius as payment providers need to capture basic financial information. Provide basic details such as: main source of income, employer details and select an average monthly income band.

Moreover, your personal details are strictly confidential and safe as we are fully compliant with the Data Protection Act 2017

No, there are no registration fees.

Your PIN format is 4 digits and less secured PIN such as date of birth and sequential numbers (e.g.: 1234) will not be accepted.

A child account, also known as a sub-account, can be used by children under the age of 18.

You as a parent account will be required to create the child account from your own my.t money Superapp.

• Click on ‘profile’ on the top left corner
• Select ‘Paymaster’ and tap on ‘Create New’
• Enter on screen details such as: First name, Surname and Gender
• Enter the National ID Number (NID) of the child which is found on the child’s birth certificate
• Press confirm and you are done

You can have a maximum of 5 sub-accounts that may be linked to your primary account.

For every transaction made, you as the primary account will be notified. Furthermore, you can also:

• Set spending category
• Set payment limit
• For security measure you can also enable or disable payment features

Credit your my.t money wallet in 2 simple ways below:

1. Digital Cash-In

Once you have linked your bank account to your my.t money wallet, simply click on  to Cash-In instantly from your bank account and get notified by SMS or an app notification.

Your PIN is required to validate your request.

Note: A fees of 0.2% up to a maximum of Rs. 5 may be applied as prescribed by the Bank of Mauritius.

      2. Physical Cash-In

Visit any Telecom Shop and Cash-In a maximum of Rs 5,000 to your my.t money wallet.

Note: No credit / debit cards will be accepted as mode of Cash-In at shop counters.

You can easily link several local current account, savings account or joint account (A or B). my.t money Superapp is connected to MCB, SBM, MauBank, HSBC, ABC Banks. Absa. AfrAsia. SBI, Bank of Baroda and Bank One.

Please ensure that, for security purposes, the mobile number used for logging in my.t money Superapp should be the same as registered with the bank to ensure two-factor authentication.  

On your main dashboard, click on  to view your balance on the main screen.

Furthermore, you can check all your transactions in ‘History’ section of your app.

Unfortunately, your my.t money Superapp wallet does not generate interest. 

Select ‘Move Money’ option from the app and click on transfer to bank account. You can Cash-Out directly and instantly to your own bank account linked to your my.t money wallet or any other beneficiaries account and get notified by SMS or an app notification.

Your PIN is required to validate your request.

You can Cash-Out a maximum amount of Rs. 5,000.

There’s no minimum Cash-Out amount from your my.t money wallet to your bank account.

There are three ways of making a payment with my.t money:

• Scan our my.t money QR code or any other MauCAS QR code displayed at merchant counters
• Pay directly via the mobile number displayed at your merchant QR code counter
• Open your my.t money Superapp and show your QR code. Your merchant will scan same using his smartphone or POS.
• Pay via any bank account linked on your my.t money Superapp.

Your PIN is required to validate your payment request and once payment is completed; you will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the ‘History’ section in the app to see your latest transactions.

Yes, Wi-Fi or mobile data is required to use my.t money Superapp and make payments.

You will surely want to know if the transaction has been successful. You can always ask the merchant if the transaction has been received on his side.

Contact us on 8908, our team will assist you.

You will be notified that the payment transaction has failed due to insufficient funds.

If you have reached your daily spending limit, you’ll need to wait for the next working day.

You can register the following bills on your Superapp:

• Mauritius Telecom (my.t home & Postpay)
• CEB
• CWA

Enjoy the comfort of paying your main utility bills in just a few clicks.

Adding your utility bills or third-party bills is easy. On the dashboard screen, click on ‘Move Money’ and select ‘Bills’. Tap on ‘Bill Payment’ to add your utility bills.

• MT Bill

          - Choose service – either my.t home or my.t Postpay

          - Enter your bill account number and line number

          - Insert a name for your bill. For example: Dad’s Home 234 XXXX

          - Click on 'Add Account'

• CEB Bill

          - Choose service – CEB

          - Enter the Contract Acct. & Business Partner reference (Refer to your latest CEB bill)

          - Insert a name for your bill. For example: Home

          - Click on 'Add Account'

• CWA Bill

          - Choose service – CWA

          - Enter Customer Account Number and Meter Number (Refer to your latest CWA bill)

          - Insert a name for your bill. For example: Home

          - Click on 'Add Account'

• MT Bill

my.t home and my.t post pay bills will be cleared on the same day.

• CEB Bill

Once payment done, the amount due will be cleared instantly from your app. On the CEB system, it will be cleared on the next working day.

• CWA Bill

Once payment done, the amount due will be cleared instantly from your app. On the CWA system, it will be cleared on the next working day.

There are no restrictions concerning the number of utility bills you can register to your my.t money Superapp.

Currently, you can only view the total amount of each unpaid bill & the due date of each bill.

Currently, you need to pay the total amount of all your unpaid bills.

Stay tuned for updates.

Your PIN is required to validate your payment request and once payment is completed; you will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the ‘History’ section in the app to see your latest transactions.

You will get an in-app notification as well as an SMS when a new bill is issued.

Yes, you will get an SMS and an app notification 2 days before the due date as well as on the due date so that you do not miss your payment.

Direct Payment, also known as buyer-initiated payment, are all third-party merchants who are connected to my.t money Superapp platform. This allows a customer to settle bills or “push” money to registered merchants list on the app.

• One-time payment
• Monthly payment
• Payment for a third-party

You will be paying directly from your my.t money wallet or any bank account linked to your my.t money Superapp to the merchant you selected.

Your PIN is required to validate your payment request and once payment is completed, you will get an in-app notification as well as an SMS to confirm that the transaction has been done. You can also check the ‘History’ section in the app to see your latest transactions.

No, payment to merchant via Direct Payment is free of charge.

Payments made will be cleared by the merchant within 3 working days.

The surplus payment will be accounted as advance payment by the merchant.

This service allows you to recharge your prepaid my.t mobile or another my.t mobile with airtime.

Note: You can only make a recharge for prepaid my.t mobile customers only.

Purchasing a data pack is easy. Simply click on ‘Recharge’ and select ‘Data Packs’. This service allows you to purchase a data pack for your prepaid my.t mobile or another my.t mobile. 

Note: You can only purchase data pack for prepaid my.t mobile customers only.

For more info on our data pack, Click here

In case of any issue, contact us on 8908. Our team will assist you.

On the dashboard screen, click on ‘Move Money’ and select ‘Transfers’. You can easily transfer money in two ways:

• Transfer by mobile number.

Select the number from your contact list, add your amount, put down a note for your own reference and you are done.

Your PIN is required to validate your transfer request.

• Transfer by QR Code.

Scan the QR code of the receiver, add your amount, put down a note for your own reference and you are done.

Your PIN is required to validate your transfer request.

No, the transfer is only available for my.t money users. You will not be able to complete the transfer and the app will prompt you that sender selected is invalid.

Transfer requests are an easy way for a my.t money user to request funds from another my.t money user.

• From the dashboard screen, click on ‘Move money’
• Select ‘Transfers’ and tap on ‘Request’
• Select the number from your contact list
• Enter request amount and note for the request.
• Click on ‘Request’ and you are done.

You will get an in-app notification as well as an SMS to confirm the transfer request.

What’s more, you can cancel the request.

Share Bill is a great option on my.t money Superapp that allows you to share a merchant payment bill or any other bill created with other my.t money users.

Note: You can share a bill with an infinite number of my.t money users.

On the dashboard screen, click on ‘Move Money’ and select ‘Transfers’. Tap on ‘Share Bill’ and either select a paid bill or create a new bill in few easy steps:

• Choose your bill or create a new bill
• If you choose a paid bill, the amount will be pre-filled else enter the amount and name for a new share bill request that you created
• Select my.t money users from your contact list and you are done.

By default, the amount will be equally shared among all users selected. To edit an amount for a user, tap on the padlock icon to unlock same.

Note: The remaining amount of the bill will be re-adjusted equally amongst remaining contacts. If there is a specific amount for each contact, the user will have to manually adjust same for each contact.

Contacts selected will get an in-app notification as well as an SMS to confirm the request shared with them.

Yes, aside from receiving an in-app notification, selected user would see same in the activity section when they click on ‘Move money’.

my.t money Superapp now allows you to schedule recharge and transfers.

Create a schedule of transfer in just few steps:

• On the dashboard screen, click on ‘Move Money’ and tap on the calendar icon found on the top left corner.
• Fill in details requested on the screen
• Select your frequency: Daily, Weekly or Monthly
• Choose your date range and you are done.

Note: You can also edit or cancel scheduled transfers.

Scheduled transfer will end on the date that you chose as end date when scheduling the transfer.

The scheduled transfer will go through at 00:00 midnight.

Savings pot allow users to conduct their own saving according to their goals set. This service helps customers to stay in better control of their savings with a separate wallet.

Savings can be made in each pots created according to your request made and track your progress of your savings relative to the savings pot goal.

On the dashboard screen, click on ‘Explore Microsavings’ and select ‘Create New’. 

• Enter your saving goal amount
• Personalize your pot with a name and a picture
• Schedule an automatic regular transfer from your main wallet to your savings pot. Your scheduling period can be daily, weekly or monthly within a date range.

Select my.t money contact(s) from contact list to invite to savings pot.

You can create a savings pot and invite friends & family members to save towards a common financial goal.

Pots may be named as per user’s choice and images may be added to different saving pots according to their purpose. 

Note: If you're saving, set yourself a goal to stay on track. The amount that has been saved in the pot may also be hidden to avoid user being tempted to withdraw funds.

Unfortunately, payment will not be allowed from savings pot.

Note: User will need to access savings pot and click on ‘Withdraw’ to transfer funds to Main wallet.

No. Only the person who has created the savings pot will be able to withdraw money from the savings pot.

The creator of pot will need to click on ‘Withdraw’ first then on the same screen tap on ‘Delete this pot’ box.

Your PIN is required to validate your request.

Note: You need to withdraw all funds from the saving pot before deleting a pot.

This new service will allow you to make transfer directly and instantly from any linked account on your my.t money Superapp to any bank account in Mauritius.

On the dashboard screen, click on ‘Move Money’ and select ‘Transfers’. Tap on ‘Interbank transfer and follow the easy steps below:

• Select your account from the list of bank account registered
• Select your beneficiary account or add a new beneficiary account
• Enter your amount, according to your daily spending limit.
• Add a note for your own personal reference.

       Just a few taps and your money is on it’s way.

Personal Financial Management (PFM) gives you an overview of your current finances and helps you budget your expenses. It considers your spending, including scheduled payments and bills, as well as money set aside in saving pots, so you know how much money you have left to spend over the month.

Besides giving you an overview of your finances, the PFM feature helps you set financial goals, and check your progress against them.

On the dashboard screen, click on ‘Set a monthly budget’ and enter your amount for a monthly budget. 

You will have the option to include scheduled expenses as part of expenses to be catered for in the budgeting exercise. Once you set your monthly budget, the application will show you how much it is safe to spend.

Note: Scheduled expenses are in the form of scheduled regular transfers to micro savings or recurring bill payments.

Once you have set your budget, click on the ‘Safe to spend’ tile from dashboard and tap on ‘Manage’. The amount set can be changed.  

All our loyalty offers can be viewed on the loyalty portal. Check this out on our website

For spending transactions limit, you can choose between Rs5,000 and Rs50,000.

This limit concerns all outgoing transactions like payments, transfers and bill payments.

If you have selected a daily spending limit of Rs. 5,000 when you first logged in, requesting for a higher limit is easy:  

• Click on ‘profile’ on the top left corner
• Select ‘settings’ and change your ‘Daily transaction limit’ accordingly.

Kindly ensure that you upload a proof of address less than 3 months old (Mauritius Telecom Bill/CWA Bill/CEB Bill/Bank Statement). Your new limit will be updated within the same working day

The limit is as follows:

• Rs 100,000 for digital Cash-In.
• Rs 5,000 for physical Cash-In in any Telecom Shop.

Note: No credit / debit cards will be accepted as mode of Cash-In at counters.

The limit is set at Rs100,000 and is applicable for any customer using my.t money to transfer money from their registered bank accounts on my.t money to other accounts.

6 months old statements can be downloaded from your my.t money app Superapp.

If you need any further details, contact us on 8908 or visit your nearest Telecom Shop.

From the transaction history list, click on a particular transaction to get more details.

You also can share the transaction receipt as a PDF through available messaging applications on your phone.

Log on your my.t money Superapp and click on the profile picture icon on the top left part of the dashboard.

Click on the camera icon and you will be able to perform one of the following actions:

• Select photo from gallery
• Capture photo from camera
• Delete photo

You can customize your preferences for your my.t money Superapp dashboard from the profile page. Click on the profile picture from top left part, tap on ‘Settings’ and set your preference from the list below:

• Change daily transaction limit
• Change PIN
• Enable Face ID (phones on which Face ID is available)
• Enable Contact book permission (show contacts in app)
• Enable ‘Camera’ to capture merchant QR codes and other documents to upload;
• Enable ‘Location’ to see nearby merchants, rewards and closest Telecom Shops;
• Enable ‘Storage, files and media’.

You will need to download my.t money Superapp on the new device and click on ‘Login’. Follow the on-screen steps on the app and set a new PIN.

Note: You will need to re-link your bank account(s).

Contact us on 8908, our team will assist you.

Never share your login credentials and never entertain calls asking for my.t money credentials or credit/debit card details. Moreover, you can lock the app with a PIN code i.e. set a PIN that needs to be inserted to open the app.

Yes, you can change your PIN in the ‘Settings’ section of the app.

You can access same by clicking on the profile picture icon from the top left part of the dashboard screen.

Click on ‘Forgot’ on the PIN screen and follow the on-screen steps.

Please contact us on 8908 immediately.

It is important for you to be aware that Mauritius Telecom will not call customers to request their personal my.t money account information. Customers should not respond to any phone calls with request for any such information and are advised to immediately report any to Mauritius Telecom.

For your safety and security, Mauritius Telecom may temporarily block your account upon noticing any suspicious transaction or activity, or if your transactions are not as per Terms & Conditions listed on our application form.

Contact 8908 or visit your nearest Telecom Shop for further assistance.

Your my.t money Superapp account stays operational for a period of 7 (seven) years unless you decide to cancel the service.

Visit your nearest Telecom Shop.

Contact us on 8908. Our team will be happy to assist you.