my.t support

With Sony LIV enjoy a multitude of exciting content including:

• Popular shows from TV channels such as Sony SET, SAB TV and Sony Yay.
• Award-winning original series and movies.
• Exclusive reality shows and movies.
• Content in multiple languages, with English subtitles.

Sony LIV is a streaming service and supplements linear TV channels with 20K+ hours of enriching content, which includes the following:

• Award-winning originals.
• Exclusive shows, such as Masterchef.
• Multilanguage content (in Hindi, Tamil, Telegu, Malayalam and Marathi), which you can enjoy with English subtitles. Some movies are also available in multiple languages and hence you can change the audio to your preferred language.

As a streaming service, Sony LIV provides you with a unique viewing experience, without any ads. Besides your TV, you can watch your favourite TV shows on mobile devices as well, whenever you want, wherever you want and as many times as you want.

You can download Sony LIV app directly from App Store, Play Store or AppGallery.

• iPhone users – Click here to download from App Store.
• Android users – Click here to download from Play Store.

To download Sony LIV App, please ensure you have one of the following smartphone versions:

• Android 7 or later.
• Huawei 7 or later.
• IOS Version 12 or later.

Sony LIV is like any other app (e.g. YouTube) which uses up the volume allowance of your data pack when content is played.

It’s very simple. Sign in on Sony LIV app and go to Account Settings.

You can cast Sony LIV on Chromecast devices ranging from Generation 2 to Generation 3, as well as Android TVs featuring built-in Chromecast capabilities.

• Mirroring Limitations: Sony LIV does not support screen mirroring via services like Screencast, MiraCast, MyCast, Anycast, or Airplay from mobile phones. The casting function is tailored specifically to function with compatible Chromecast devices and Android TVs.

• Optimal Conditions: To ensure the best viewing experience, it's recommended to verify the compatibility and update status of your Chromecast device. Additionally, ensure that your Sony LIV application is updated to the latest version available on your device.

No, your account will only work in Mauritius as the streaming service is geo blocked.

Of course you can! A wide variety of content can be downloaded for offline viewing. Click on the download icon and enjoy the content in offline mode, whenever and wherever you are.

Contents are delivered via adaptive streaming up to HD. You can adjust the resolution of your video to adapt to your network connection and to ensure a smooth streaming experience. To do so, click on the Video Quality icon and choose the most appropriate resolution.

Many videos carry subtitles or are dubbed in several languages. You can add subtitles or change the audio by clicking on Settings, Subtitle and then Audio.

You can choose from the different audio and subtitle options as shown below.

Your video will now play with the chosen audio and subtitle.

The “My List” option allows you to build a ‘Favourites’ list based on your most preferred content. To add a programme on the list, just click on the “My List” button below the content.

You can access your list by clicking on the account profile icon at the top right of your screen denoted by .

You will find the “My List” feature from which you can access your favourite programmes.  By using this feature you will also help Sony LIV to provide you with the best recommendations on content that will suit your taste!

No, presently Sony LIV does not have rights for broadcast of sports events on Mauritius territory.

All my.t home subscribers and my.t mobile subscribers (Prepay and Postpay) are eligible to subscribe to Sony LIV.

You can register through the following channels:

1. Through telecom app
2. On myt.mu

You can also call on 8902 or visit one of our Telecom Shops for assistance.

Once you have registered, you will receive an activation link by SMS. Click on the link and follow the activation steps as follows:

You can subscribe in the following ways.

You will receive an SMS with a link to activate your Sony LIV account, click on the link and follow the steps.

Call 8900.

Yes, it is possible. You can swap to Sony Liv if you no longer wish to have Sony Pack. Please note that this offer is valid for only three months as from launch date.

You can visit a Telecom shop, call 8902, visit out website or swap directly on Telecom App.

Yes, you can gift Sony LIV to another prepaid number in 2 easy ways:

• SMS

Send gift <sonyliv> <friend’s my.t mobile number> to 8684.

• telecom App

Select Sony LIV offer on your main screen and choose ‘buy for someone else’ and follow the steps.

You already have an active pack.

Once you have used up your daily volume allowance, you will continue to browse for free at a speed of up to 1 Mbps which may lead to adaptive steaming up to SD quality.

Yes, you have a contract period of three months, which renews automatically at the end of the current period

Individuals: Call us on 8900.

Businesses: Send us an email on businesscontact@telecom.mu.

If you cancel before the initial three-month subscription period, you will be charged a penalty fee of Rs 150.

If you are an existing my.t customer,

• Open telecom app
• Go on the Internet & TV section on your telecom app
• Tap on ‘Get Sony LIV’
• Select Sony LIV and tap on ‘Next’
• Tick the Terms and conditions and tap on ‘Confirm Order’

You will receive an activation link to create your Sony LIV account. Fill in your details to activate your account.

If you are a new customer,

• Go to telecom app and tap on ‘Get a new line’ in the Internet & TV section
• Enter your installation address and tap on ‘Next’
• Select your preferred offer and follow the on-screen steps

You will receive an SMS to confirm your order and our team will contact you for an appointment for installation. After installation you will be able to activate your Sony LIV account.

• Open telecom app and go on the my.t Postpay section on your telecom app
• Tap on ‘Sony LIV’
• Tick the terms and conditions and tap on ‘Buy Sony LIV’
• Submit your order and tap on ‘Yes’ to confirm

You will receive an activation link by SMS to create your Sony LIV account. Fill in your details to activate your account.

• Open telecom app and go on the my.t Prepay section on your telecom app
• Tap on ‘Sony LIV’
• Tick the terms and conditions and tap on ‘Buy Sony LIV’
• Tap on ‘Yes’ to confirm
• Tap on ‘Buy for yourself’
• Tap on ‘Continue’
• Select your mode of payment : my.t money, mobile credit or credit card
• Follow on-screen steps to confirm payment

You will receive an activation link by SMS to create your Sony LIV account. Fill in your details to activate your account.

Yes, you can.

• Go to the my.t Prepay section on your telecom app
• Tap on ‘Sony LIV’
• Tick the terms and conditions and tap on ‘Buy Sony LIV’
• Tap on ‘Yes’ to confirm
• Tap on ‘Buy for someone else’
• Type the prepay number you wish to buy Sony LIV for.
• Tap on ‘Continue’
• Select your mode of payment : my.t money, mobile credit or credit card
• Follow on-screen steps to confirm payment

The person will receive an activation link by SMS to create his/her Sony LIV account. Fill in his/her details to activate your account.

The following billing terms will apply when subscribing to Sony LIV.

*my.t home subscribers having the Smart Box Pro can register to Sony LIV without the need for on-site intervention, by following the instructions given above. If a subscriber makes a request for on-site technical intervention, an installation fee may apply. You may call on 8902 for further details.

If you have further queries, do not hesitate to call us on 8902. We will be glad to assist you!