my.t support

Smart Wi-Fi is the Wi-Fi Mesh system offered by my.t. A Wi-Fi Mesh is a network of interconnected Wi-Fi devices (nodes) that work together to provide seamless Wi-Fi coverage throughout your home. Several devices are placed around the house to give greater internet coverage everywhere.

One Wi-Fi device (primary node) is connected to your Wi-Fi router while other additional Wi-Fi devices (secondary nodes) are placed around your home to extend the Wi-Fi coverage.

• Provides strong, fast Wi-Fi coverage throughout your entire home, even in the Wi-Fi dead zones areas
• Easy to manage with a single network name and password for the whole system
• Smart technology that automatically connects your device to the nearest Wi-Fi Mesh device, ensuring a smooth and reliable connection

Wi-Fi Mesh devices connects to your main Wi-Fi router & the remaining Wi-Fi Mesh devices are placed around your home, creating a Mesh of Wi-Fi that expands the Wi-Fi coverage of your home. Wi-Fi Mesh provides a stronger, faster Wi-Fi coverage throughout your home with a single Wi-Fi network name and password.

On the other hand, Wi-Fi extenders help to expand your existing Wi-Fi coverage at home by rebroadcasting the Wi-Fi signal it receives from your Wi-Fi router. The extended Wi-Fi signal is usually weaker and slower than the original Wi-Fi signal from your Wi-Fi router.

Wi-Fi Mesh system will improve the overall performance and reliability of your home network by providing stronger and more consistent coverage. It won’t increase your Internet speed. For more speed, upgrade to higher Internet & TV offers.

If your Wi-Fi extender is of the same model/ brand as the Wi-Fi Mesh, they will be compatible to each other. However, it is best recommended to have only one type of Wi-Fi system (ideally Wi-Fi Mesh) in your house for a uniform & cohesive Wi-Fi coverage.

For only Rs 3,000 (VAT incl.) one-off, you can get the Wi-Fi Mesh & installation FREE of charge.

To subscribe:

• In one of our Telecom Shops,
• Via Telecom app
• Via MT’s online shop (join.myt.mu)
• Or, by calling our hotline 8902

Note: Until stock lasts.

The number of Wi-Fi devices/ nodes will depend on the size and layout of your home. Typically, for average-sized homes, 2-3 Wi-Fi devices will give ample coverage. Larger homes may need more.

Yes, many Wi-Fi Mesh systems are expandable, allowing you to add more nodes as needed to improve coverage. However, we recommend that all the Wi-Fi Mesh devices/ nodes are of the same model/ brand.

Yes, many Wi-Fi Mesh nodes have Ethernet ports that will allow you to connect your devices directly for faster, more reliable connections.

Yes, one of the benefits of a Mesh system is that all Wi-Fi devices/ nodes share the same SSID, allowing your devices to seamlessly connect to the strongest signal as you move around your home.

If the primary node stops working (the node connected to the router), the Wi-Fi Mesh system will also stop working.

However, if there is an issue with one of the secondary nodes but the primary node is still functioning, your Wi-Fi mesh system will continue to provide network coverage.

Yes, for compatibility and optimal performance, all Wi-Fi Mesh devices/ nodes in a Mesh system should be from the same brand and model line.

Wi-Fi Mesh Solution as Support Service is a solution that allows you to purchase a set of Wi-Fi Mesh devices at a monthly rental for 24 months only.

During this 24-month period, the installation of the Wi-Fi Mesh devices will be done by our technical team at your premise, ensuring that dead Wi-Fi zone areas are covered.

Additionally in case of faults, our technical team will attend to your premise and repair/replace the Wi-Fi Mesh devices.  The first 2 interventions will be free of charge (during the 24-month period only).

Note: There is a 2-year contract and cancellation before the end of the contractual period will entail a penalty fee.

After 2 years, the Wi-Fi Mesh device will belong to the customer and no support service will be available on same.

There are 5 Wi-Fi Mesh models available as support service today. Depending on the size of your house and persistent Wi-Fi dead zones, a Wi-Fi Mesh system can provide superior coverage and reliability, making it a worthwhile investment for better overall internet performance.

To subscribe, you may:

• Visit any one of our Telecom shops
• Call our hotline 8902
• Log into Telecom app
• Order online via our website join.myt.mu

During the installation of the Wi-Fi Mesh device, our technical team will suggest the best appropriate place to install the Wi-Fi Mesh devices, based on the signal strength received from your Wi-Fi router and the Wi-Fi dead zone areas in your house.

In case there is a need for a 3rd technical intervention during these 24 months, a one-off fee of Rs 700 (VAT incl.) will be applicable.

For the Wi-Fi Mesh as a support service, there is a 2-year contractual period. Any cancellation before the 2 years will entail a penalty fee (monthly instalment x the number of remaining months to complete the 2-year contract of the device).

Upon cancellation of the Wi-Fi Mesh as support service before 2 years, there is a penalty fee applicable and there is no need to return the Wi-Fi Mesh devices. The Wi-Fi Mesh devices will belong to you.

The Wi-Fi Mesh as support service is available to only my.t customers (Broadband only & Internet & TV).

You may subscribe to the Wi-Fi Mesh as support service through any of the following channels:

i) Via Telecom app
ii) Via our website (www.myt.mu)
iii) By calling our hotline on 8902
iv) By visiting any one of our Telecom shops
v) By sending an email (on contact@telecom.mu)

The Wi-Fi Mesh solution as support service at MT offers a variety of Wi-Fi Mesh devices to choose from. The Wi-Fi Mesh support service is available only at MT and includes:

• Free installation by our technical team. Our technical experts will assess the Wi-Fi dead zone areas in your house and advise on the best location to position the Wi-Fi Mesh devices.
  
  
• A 24-month support service with 2 free technical interventions. That is, in case the Wi-Fi Mesh device fails to work during these 24 months, our technical team will attend to your premise and repair/ replace the device FREE of charge.
  
  
• With the Wi-Fi Mesh support service solution, you don’t have to worry about paying the full price of the Wi-Fi Mesh at one go. The monthly rental over 24 months makes the Wi-Fi Mesh support solution much more affordable.
  
  

Yes, the owner of the line or a delegated person needs to be present at the time of installation of the Wi-Fi Mesh devices.  You need to have a mobile phone to be able to download the Wi-Fi Mesh app and you also need to have an email address.

You will need Huawei AI Life to setup and manage Huawei Mesh AX3000.

Android users: The Huawei AI Life app is not available on the Play Store. However, it can be installed via an APK downloaded from the official Huawei website

iPhone users: The Huawei AI Life App is available on App Store.