myt support

Television

Samsung TVs are covered by the manufacturer's warranty from the purchase date. Customers must retain their invoice or receipt as proof of purchase

Contact Samsung Customer Support on 800 5050. An assessment will be carried out to determine whether the issue is covered under warranty.

No. Accidental damage, liquid damage, misuse, and unauthorized repairs are not covered under the manufacturer's warranty.

You will need:

  • Proof of purchase (invoice/receipt)
  • TV model
  • Serial number
  • Customer contact details

Depending on the product and nature of the fault, Samsung may arrange inspection, collection, or technician visits through authorized service partners.

The warranty does not cover:

  • Physical damage
  • Broken screens caused by impact
  • Water or liquid damage
  • Power fluctuation damage
  • Normal wear and tear
  • Improper installation