my.t support

my.t Child Online Protect

In the initial phase, this is a mobile service designed to help keep your child safe online when accessing the Internet using mobile data. It automatically blocks harmful websites, common VPNs and specific apps when your child uses mobile data on their mobile phone.

In the second phase, a comprehensive solution covering home Wi-Fi as well as additional features will be made available.

The service works at the network level on mobile data. It filters and blocks harmful websites and online content based on ICTA guidelines. No app installation or setup required.

Parents who wish to protect their kids from harmful content online can subscribe to my.t Child Online Protect. The service will be activated on the child’s mobile number.

Only the registered SIM card owner (parent or responsible party) can subscribe or unsubscribed to the service.

Visit any Telecom Shop with the required documents:

For New Customers:

  • Parent’s NID
  • Child’s birth certificate
  • Proof of address (not older than 3 months)

For Existing Customers:

  • Child’s birth certificate
  • SIM owner’s NID

my.t Child Online Protect is priced at Rs 120/month (VAT incl.). For prepay customers, once you subscribe, please ensure that your child has sufficient mobile credit for the service to remain active .

You can cancel anytime by visiting any Telecom Shop with your NID.

  • First, make sure you are using mobile data, not Wi-Fi.
  • Switch Flight/Airplane Mode ON and OFF.
  • If the issue persists, call 8900 for support.

No. It only works on mobile data. When connected to Wi-Fi, the filter will not apply. Rest assured, in the second phase, a comprehensive solution covering home Wi-Fi will be made available.

my.t Child Online Protect is a best-effort protection service and cannot guarantee 100% protection.

No. Filtering only works when connected to the my.t mobile network in Mauritius.

The service blocks most popular VPNs and proxy tools. However, bypassing is possible if:

  • Other VPNs or proxy apps are installed
  • Wi-Fi is used on the device
  • A different SIM card is used on the device

No. The service works directly on my.t mobile network. No app, no software, no complicated setup.

Yes. Mauritius Telecom does not monitor or store browsing history. The service only filters harmful websites and apps.

The service follows your mobile number/SIM. If you insert your SIM into another phone, the protection continues automatically on mobile data access.

  • Call our Hotline on 8900
  • Visit our nearest Telecom Shop
  • Contact us via our Facebook page