my.t support

my.t protect Parental Control is an online service that helps parents protect their children’s internet activities from anywhere via the Norton Family website or the Norton Family mobile app for parents. It protects children from online dangers while promoting safe online habits and behavior. 

Any parent who wishes to protect their child from harmful content online can subscribe to my.t protect Parental Control. The service will be activated on the child’s device(s).  

Once you subscribe to my.t protect Parental Control and install the Norton Family app on both the parent’s and the child’s device, the app will filter inappropriate content, tracks location and manages screen time, and reports on app/website usage. 

• Networks: Works on Mobile Data, Fixed Broadband, and Wi-Fi.
• Operating Systems: Supports Windows, Android, and iOS.
• Not Supported: Mac, Chromebook, and Huawei devices (without Google Play).

For the detailed system requirements, please refer to our website 

You will have visibility on child’s device and control his/her activities online:

• Visited websites and search terms
• Videos watched and apps used
• Screen time and physical geo location Messages (on supported platforms)
• Receive instant alerts
• Set “house rules”
• Manage family settings at any time

These are predefined settings based on your child’s age. Norton Family automatically blocks age-inappropriate content and sends you alerts if a rule is broken. You can customize these at any time. 

Yes, your children are informed that their activities are being monitored. When they log on to a computer running Norton Family, a message appears notifying them. They can also view the “House Rules” you have set for them. 

It allows you to remotely lock your child’s device. 

• Android/Windows: Completely locks the device until you provide a PIN.
• iOS: Hides most apps (Safari, App Store, Camera etc.) to restrict use. 

1. Subscribe to my.t protect Parental Control: Subscribe in a Telecom Shop, on my.t care app or online
   
   
2. Create Account: Sign in to the Norton portal via the link provided by Mauritius Telecom.
   
   
3. Add Profile: Create a profile for your child (up to 15 children) and set their restriction level.
   
   
4. Install App: Download the Norton Family app on every device your child uses.
   
   
5. Link Device: Sign in to the app on the child’s device using your parent credentials and select their profile. 

1. Access: Open the Norton portal in your browser or launch the Norton Family app.
2. Sign In: Follow the prompts to log in or create your Norton account.
3. Link Provider: Select the option to "Sign in with your service provider" or "Enter a partner code."
4. Activate: Enter the 25-digit Product Key provided by Mauritius Telecom and click Activate.

Need help? Call our support team on 8900.

Parent Mode: Used on your phone to view reports and change settings.

Child Mode: Installed on the child's device to enforce the rules.

Note: On Android, it’s the same app (you choose the mode during setup). On iOS, parents must download a separate management app

1. Download: Get the Norton Family app from the Google Play Store or Apple App Store on your child's device.
2. Sign In: Open the app and log in using your parent account credentials.
3. Assign: Select the child’s profile to link the device.
4. Activate: Follow the on-screen prompts to enable the necessary permissions

If your child engages in questionable activity, Norton Family will highlight it in red within your activity report. Simply click on an alert to:

• Review: Check if the activity is truly unsafe.
• Analyze: View the detailed Norton Safe Web report for that site.
• Take Action: Instantly allow or block the activity and customize your filters.

To enable the Instant Lock feature on iPhones and iPads, you must follow the in-app prompts to "Install Profile" in the iOS settings.

It is very difficult. Norton Family uses "Uninstall Protection" and requires the Parent’s password to be disabled. You will receive an instant alert if your child tries to tamper with the permissions or use a VPN to bypass filters.

Yes. You should uninstall any other parental control software before installing Norton Family to prevent technical glitches.

Personal Data collected in connection with the Service is processed in accordance with applicable data protection laws and our Privacy Policy.  

Subscribers may refer to the Data protection and security section of my.t protect Parental Control or Norton’s Privacy Policy for more details. 

Any my.t customer with a valid mobile (prepaid or postpaid) or fixed subscription or any non-my.t customer who is the parent of a child under 18 years, can subscribe to the service.

Visit myt.mu, use the my.t care app, or visit any Telecom Shop with your National ID.

Once you subscribe, you will receive a 25-digit product key via SMS and/or Email. Enter this key in the "Partner Code" or "Service Provider" section during the Norton account setup

• Monthly Plan: Rs 160/month vat inclusive (Exclusively for my.t Post-pay & Fixed customers).
• Yearly Plan: Rs 2,160/year vat inclusive (mainly for my.t Prepay and non-my.t customers but my.t Postpay and fixed customers can also subscribe to this plan).

The minimum contractual period for my.t protect Parental Control is 12 months. 

We’ll notify you via SMS and email before your plan expires. While Norton sends its own reminders, please renew through Mauritius Telecom to keep your exclusive rates and contract terms.

You can cancel the service at any time by visiting a Telecom Shop with your National Identity Card.

Yes. You will have to pay for the remaining months of the 12-month contract period (if on a monthly plan). 

1. Check that you received your subscription confirmation SMS/Email.
2. Ensure you have activated the 25-digit key on the Norton portal.
3. Need help? Call our Hotline on 8900, visit a Telecom Shop, or message us on Facebook